PayPal Customer Service Issues

Hello team, I recently made a purchase through PayPal and received emails regarding refunds from the merchant. However, the debit card used in these transactions is no longer active: - Transaction #1 on August 2nd for $29.99 - Transaction #2 on August 7th for $15 The merchant is Rivert Ltd. Another pending refund of $25 is expected from a transaction in early July around the 5th, also made with the same debit card. I have tried to access my PayPal account linked to this card, but cannot remember my login details. I am unsure if my bank account is linked to my PayPal account. I am concerned about losing this money and am willing to provide identity verification if needed. Please assist me in transferring the refunds to my bank account. Thank you, Sandra H.

My husband, who held an account with Paypal under Patrick E. McDonnell, passed away on 6/15/[redacted]. I am currently handling his affairs and would like to inquire about the balance in his account. As I am his widow, I am considering transferring the funds to our joint checking account at Royal Credit Unit. Additionally, I am uncertain about the requirements for leaving his Paypal account open in my name and would like to know the minimum balance to maintain if not using it immediately. With all the funeral preparations underway, I have a lot to manage and would appreciate guidance on how to proceed. Kindly advise on any further steps or documentation needed, including where to send a copy of the death certificate. Thank you for your assistance. Patrick E. McDonnell's date of birth is 8/02/[redacted].

I have placed an order with Annie's Cloth, but unfortunately, I have not received the items yet even though I have already made the payment. I have tried to reach out to them, but they did not provide any contact information on their website and the information from Paypal is in Chinese, which I cannot understand. I have come across numerous negative reviews about this seller mentioning long delivery times and poor product quality. I would like to cancel my order immediately and receive a refund promptly. I have already attempted to contact the seller via email, but they have not responded. It seems like a fraudulent company, and I urge Paypal to address this issue promptly and prevent them from closing my dispute prematurely.

I am incredibly frustrated that I had to re-enter my information after writing a detailed explanation! I encountered a fraudulent seller, and I expect PayPal to be aware of their reputation. Numerous negative reviews should sound the alarm. I insist on canceling the order I won't receive and receiving a refund immediately. PayPal advises me to contact the seller, offering Chinese contact details. I'm American and cannot communicate in Chinese, making this situation absurd. Furthermore, I was informed that my dispute will close by 9/9/19 if not resolved with the seller. I refuse. PayPal must engage with them, perhaps in Chinese. Your dispute process is inadequate; waiting two weeks is unreasonable. I do not want substandard items or to wait months, or indefinitely, for them. I recommend investigating this Hong Kong-based company, Annie's Cloth. Had I known their location, I would never have made a purchase.

I am trying to access the money my son sent for my bills, but he sent it to an old email account that I no longer have access to. I have two active PayPal accounts connected to my Chase account. After changing my phone number due to harassment from my ex and being handicapped, I am unable to recover the money he sent to [redacted] because I can no longer access that email. Apple and Verizon have been unhelpful in resolving this issue for me.

I recently received an email regarding a declined transaction on August 18, [redacted]. I did not authorize any purchase on that date and am concerned about the validity of this message. The email instructs me to confirm my credit card information to prevent fraud. It provides a link to log in to my PayPal account and confirm my card details through the Wallet section. While the email seems official, I want to ensure it is not a scam. The message concludes by stating not to reply to the email for inquiries and directs to the Help Center on the PayPal website for immediate assistance. I seek clarity on whether this email is legitimate or a potential fraudulent attempt to obtain my financial information.

On July 6th, I made an order using my PayPal account. After realizing it was from a Chinese company, known for sizing issues, I tried to contact the company and PayPal for three days while the payment was pending. Despite multiple attempts through chat and email, I couldn't cancel the payment in time. When I finally reached someone at PayPal, I was told to send the item back by August 12. The address provided was in Chinese, and after seeking help at the post office, they confirmed it was invalid. PayPal acknowledged the issue but later sent a new request to return the item. I faced challenges due to my disability and urged to speak with a supervisor, unfortunately with no success. I have invested significant time and effort into resolving this matter and require prompt attention from a higher authority at PayPal.

On the 18th of August, I utilized your services for the first time to purchase the REIMAGE app and paid a fee, possibly for a year using PayPal. I am facing issues logging into my account as I cannot recall my password, assuming I even set one up. The details you should have on file for me are as follows: - Name: Joseph Anzur - Email: [redacted] - Visa card ending in *[redacted] - Phone number: [redacted] - Address: [redacted] El Camino Real PMB257, Menlo Park, CA [redacted] The address provided is the UPS Store in Menlo Park, CA. My friend's phone number in the [redacted] area code in the USA. I am currently located in Puerto Vallarta, Mexico. My mobile number is [redacted]-52-[redacted]. As an American citizen, I use my post office box for all personal information and postal mail. Could you assist me in resolving this issue and guide me through the account setup process? Thank you in advance. Sincerely, Joseph Anzur

I have encountered issues with an old PayPal account connected to a defunct shared email address. Initially belonging to my husband under [redacted], I later managed the account with my details and credit cards, causing confusion. Due to ongoing unrecognized charges, likely due to my ADHD, I am struggling to monitor my finances. My husband, W. Carter McClintock, and I need immediate help closing the account. I fear other unnoticed accounts may also exist. Despite previous attempts to resolve this, charges persist, and we urgently seek closure. I lack control over the account and suspect it may need disputed charges. Contacting my husband to assist with closure under his name would be appreciated. Your support is invaluable, and I am thankful for any assistance provided. Sincerely, Conny (Constance) McClintock.

Hello, my name is Maria Shanley. I recently purchased a duvet from Thelininhouse on eBay which arrived damaged. When I contacted the seller, I was informed that since it was a Global Shipping transaction, I should reach out to eBay for a refund. After waiting for several days, eBay responded advising that the transaction was covered by PayPal Buyer Protection, and I should address the issue with PayPal. However, I have been struggling to contact PayPal through my account. This process has been frustrating, and I feel like I am being passed around. I simply want a refund for my item purchased on August 9th from the seller Thelininhouse, with the item number [redacted]88 and order number 05-03[redacted]3. My address is 42 Castleland Court, Balbriggan, Co Dublin. I hope we can communicate to resolve this matter. Thank you.

There has been some unusual activity on my [redacted] account. I have logged into my PayPal account but have been unable to follow the steps to secure it. I am currently abroad and cannot use my home or mobile phones for verification. Although I entered my credit card number, the system did not allow me to upload a picture of my password for ID checks. Additionally, I am unable to change my password, which is crucial under these circumstances. Please advise on how to proceed from here.

I recently received a demand notice from ARL stating that I owe Payapal Australia $[redacted]. This has left me worried as I have no knowledge of this transaction. On 18/6/19, there was an unauthorized transfer from my bank account to PayPal. Fortunately, the Commonwealth bank intervened and stopped the transfer as it was identified as a fraudulent activity. I haven't used my PayPal account for over 10 years and have not updated any information in it since then. I contacted ARL today for assistance, but they were not helpful in resolving the issue. I urge them to cease sending me these notices, or I will involve the police. The letter mentioned account numbers: - My bank account: [redacted] - ARL account: [redacted]82 - ARL username: tipkerativiri, which I am unfamiliar with. I have disputed this claim and refuse to take responsibility for it.

Hello, I need some help. I can't view my PayPal payments in my Shopify account. Previously, I used to see "Pending payment" for any payments, but now I can't find them at all. Even though my PayPal account linked to Shopify is correct, I'm puzzled as to where these payments are being routed. All Visa payments are coming through, just not the PayPal ones. I've tried deactivating and reactivating my PayPal connection, but still can't see anything in my account. I urgently need to resolve this issue to track the payments. Thank you.

I have returned the glasses as requested by the seller, incurring an extra cost of $11.74 for return shipping. I expect this amount to be added to the $26.89 USD owed to me for the refund. I have provided pictures of the package sent and the receipt for the shipping cost as proof. I am eager to receive my refund promptly and am concerned about the seller's integrity. Despite my efforts to track the returned item with Canada Post, the case closed in favor of the seller prematurely. I urge you to reexamine the situation as the seller assured a full refund upon receiving the package back. This experience has left me feeling cheated and I hope for a fair resolution. Apologies for the inconvenience, and thank you for your attention. - T.S. Tracking #: [redacted]82 Canada Post Customer Service: [redacted]

I believe I have been refunded for a lost order from Mothercare, which was for a Red Kite Baby Bouncer. The £15 refund is showing in my PayPal account, but I have not received it yet. Mothercare claims they have returned the money to me, so they believe PayPal is holding the funds. I am frustrated and stressed dealing with PayPal and Mothercare multiple times without a resolution. I request written confirmation if Mothercare has not refunded the £15 so I can provide evidence when escalating this issue. Dealing with this situation is exhausting, but with a new baby, I am determined to get back the money for the undelivered item. I await your response. Best, A. Sparkes

Subject: Assistance Needed With ClickBank Refund Hello, I am reaching out as I have a refund that has not yet been processed by PayPal after receiving confirmation from ClickBank. It is regarding Order #4PPMVA3Q. Thank you for your help. Best regards, Elaine Torres

I forgot my PayPal account password. When I spoke with a PayPal representative a few weeks ago, he forgot to update my information. My name is Jermain Morris Jr. Wright. My new cell number is [redacted], while my old cell number, [redacted], is outdated and inaccessible. I no longer have that phone. I would like to speak with a live representative to resolve this issue and regain access to my PayPal account, which seems to be inactive or deleted. Your prompt assistance would be greatly appreciated. Thank you. Sincerely, Jermain M.J. Wright.

I am experiencing difficulties accessing my account due to alleged suspicious activity. The system displays errors with my phone number and verification codes. While I successfully input the initial code sent via email, I struggle with subsequent security questions, like favorite cartoon character which I do not have. Additionally, the system rejects the number on my debit card. These issues prevent me from using PayPal for essential online purchases. I kindly request urgent assistance to resolve these impediments. Thank you, Robin F.

I recently encountered an issue with my Pay Pal account while attempting to pay a bill from a client in London via email. I have been a loyal user of Pay Pal for many years, and this sudden problem has left me confused and upset. My name is George Hilton, and you can reach me at [redacted]. I reside at 57 Callary Road, Mount Merrion, Blackrock, County Dublin. The card I utilize belongs to my sister, Ann Boyce, of 19 Glen Avenue, The Park, Cabinteely, Dublin. She has kindly given me authorization to use her Bank of Ireland Master Card, and I reimburse her promptly each month. The last four digits of her Master Card are [redacted], with an expiration date of 10/21. If necessary, I can provide her security number for verification. My main concerns are about an unfamiliar name appearing in my email address list and ensuring that only I am involved in transactions using my Pay Pal account. I wish to continue utilizing Pay Pal seamlessly. Rest assured of my commitment to resolving this matter promptly, as I urgently need to settle a £10 payment to my friend in London. Your assistance in clarifying this issue would be greatly appreciated to alleviate my current distress. Thank you for your attention to this matter.

Hello, I have two accounts on your website, one dating back to [redacted] or earlier, which seems to be accessed by someone else using my details. I would like to regain access to that account. Additionally, I created a new account with a different email since I did not receive a response regarding the unauthorized access to my older account. However, it seems the new email is not recognized in your system. I have an email from 19/07 confirming my new account but now I cannot access it, and there was a cancellation notification for my eBay subscription. What is happening? I have old emails from 01/06/[redacted] under my real name "Pedro Rafael," then suddenly in 03/10/[redacted], I received an email in the same Gmail account addressed to someone named "Jaide Vanegas." I am confused by this. I am unable to unlock my account as it states I have exceeded login attempts. I am unsure if this information is helpful, but I am willing to provide my contact details and credit information to verify my identity. I urgently need access to my PayPal account as it is essential for receiving payments from Twitch. Please respond promptly.