PayPal Customer Service Issues

Dear PayPal, Eurocar Rentals in Albania here. Case ID: PP-D-[redacted]3, Transaction ID: [redacted]3AW[redacted]. We attempted to email a complaint, but your resolution center proved challenging to navigate. This email will serve as our resolution method. We’re amazed by the situation. Our client, Mr. F, utilized your services for his rental payment. The dispute resolution should involve your company, not the client’s bank. It’s perplexing. On December 12, [redacted], at 12:53, you informed us that the buyer filed a case as they didn’t receive a refund for the payment made. We supplied all necessary documents, including the rental contract, email correspondence during the rental period (complaints about brake noises), and reasons for the chargeback. Isn’t that sufficient? This situation appears fraudulent. Your actions and the buyer’s bank’s decision have abetted this crime. The client’s bank overstepped; the transaction was facilitated through your platform. Any complaints should involve you. This scenario is inexplicable. We have encountered disputes through PayPal before, always settled through PayPal. This new resolution center process won’t suffice and could lead to legal consequences for many defrauded parties. We plan to involve the Albanian police, Interpol, and the Australian Embassy in Belgrade since the client is Australian. Legal actions against the client and their bank are imminent. Our board will deliberate on whether to continue using your services shortly.

I hired a man to review my book. He requested three payments of $4,[redacted] each on the same day. While in pain, I accidentally paid him twice. Despite providing evidence, my PayPal dispute was denied because he lied. I was not given a chance to offer additional proof. I feel the situation was mishandled and I want a review of my case. I possess evidence of his incompetence and deception. I fear he might deceive others as well. I'm distressed about being out $9,[redacted] and receiving poor work. I repeatedly tried to update my claim with important information, to no avail. I want someone to reconsider and allow me to present all details for a new claim. I paid via personal PayPal. I am frustrated that my claim was refused without considering all the facts. It has exacerbated my health issues. I urge PayPal to facilitate a fair investigation by permitting me to share my side of the story and the payment proof that could have been provided earlier. Let's discuss this further.

I recently submitted a dispute regarding an unauthorized $60 charge on my account to T&R Sanitation, a merchant I haven't used in months. Despite my efforts to follow up on the denial of the dispute over the phone, I have been unable to reach a resolution. The charge was made on 1/05/19, which I did not authorize. I'm seeking assistance in getting the $60 credited back to my account to avoid having a negative balance. Thank you for your help. - Kerry G.

I recently loaded $[redacted] to my PayPal prepaid MasterCard at Walmart. I tried to use it at Sam's Town Casino Hotel, only to have it declined multiple times. I discovered that PayPal had locked my card while I was trying to resolve the issue online. It's frustrating not being able to access my funds until customer service opens. I think PayPal should streamline their service by offering one card for transferring/receiving money from their PayPal Balance to any linked card. Additionally, I had trouble at Walmart because of an incorrect PIN entry. Thank you for your attention.

I recently received an email from PayPal stating that one of my email addresses is linked to suspicious activities, which resulted in my account being restricted. After updating the email address as requested, I was surprised to receive the same email notification again after two days. During the account restriction period, I noticed unauthorized activity on my account where PayPal was using it to process payments. It is puzzling how they can use my restricted account for transactions while I am unable to access it. I am seeking a resolution to this issue, a refund of any unauthorized payments, and a halt on any account activity until this matter is resolved. It is concerning that my account was restricted and still being utilized by PayPal simultaneously.

I purchased an item on 10/7/20, but upon receiving it, I realized it exacerbated my breathing issues. I contacted the company and they provided a return label. I shipped the item the following day. After not receiving a refund by early December, I called customer service and spoke with a representative in the Philippines who assured me they would resolve it. Subsequently, my health deteriorated for six weeks, and upon trying to follow up, I encountered unhelpful overseas representatives. When requesting a supervisor and a transfer to US customer service, my requests were denied. This experience reflects poorly on your company. For further assistance, contact [redacted]. I expect better treatment moving forward!

I have raised a dispute on eBay for a Disney Lumiere tea light holder purchased from seller Graham Open. Despite the seller initially claiming the item was collected, I have not received it, and the seller mentioned it might still be in transit. After several messages, the seller agreed to refund the purchase but later changed his stance after I left negative feedback. I offered to remove the feedback if the refund is issued. The seller's behavior has been uncooperative, and all I want is the refund as promised, as this item was intended as a Valentine's present. My husband now needs to reorder the gift elsewhere due to the seller's inconsistency.

Good evening, I have been trying to contact the courier regarding the dog ramp delivery and have faced delays for days now! I am an elderly person in need of the ramp urgently as I cannot lift my dog with a sore leg. If the ramp is not delivered tomorrow, I was told it left Melbourne on 1/2/19 and has been in Homebush since 2/2/19, I would like to cancel my order with Kogan and receive a refund promptly, as I need to purchase a ramp elsewhere. My order details are attached below. Thank you, Maria Mercia

I recently had a 14-day trial membership with Noom and understood that cancelling before the trial ended would not result in any charges. However, I canceled on day 12, and today, 2/12/[redacted], PayPal charged me $[redacted]. PayPal denied my refund request since the payment was already processed, even though it is still pending. I believe this treatment is unfair, and I request a refund of $[redacted].00. My home address is [redacted] Meadowlark Drive, Gulfport, MS [redacted]. Noom confirmed my membership cancellation before the trial expiration. Thank you. - Glaudette Williams

I recently created a PayPal account for my business, but within a few days, they permanently limited it due to potential high-risk. As a result, I have no access to my funds, which are essential as my customers, who use their company corporate cards to pay me, are experiencing freezes on their accounts. These customers do not have PayPal accounts and are now questioning why their corporate cards are not working. This situation is damaging both my reputation and my business, especially since I only started a week and a half ago on 2/12/[redacted]. Despite submitting all requested documents, I have been unsuccessful in reaching PayPal to resolve the issues. This financial and credibility impact on me and my business is concerning.

I recently created a PayPal business account, but shortly after, they permanently limited it due to potential high-risk concerns. This has caused major issues as my customers who used corporate cards are now experiencing freezes on their accounts. They are questioning me about the situation, and this is damaging the reputation of my new business, which only started a week and a half ago on 2/12/19. I have submitted all the necessary documents to PayPal and have tried reaching out multiple times, but they have been unhelpful. This financial and credibility impact is affecting both my current and potential customers.

I have an ongoing issue with an online purchase from a store called Skullnmore.com. I have reached out to PayPal multiple times and tried to contact the store directly at [redacted] with no response. Today, I received an email instructing me to visit their resolution page, but the information about my complaint is not there. The tracking number provided is invalid, and despite claiming to deliver the item to the post office, it never happened. We refused to accept the package due to suspicions of fraud. Our money was taken from our bank account, and we are seeking a refund. I am currently waiting for PayPal to get back to me, but this process has been frustrating and time-consuming. I am concerned about the progress of my complaint on the resolution page and worry about having to start over or involve legal assistance. Links to reviews indicating this may be a scam have also been shared for reference.

I am currently dealing with an ongoing issue regarding a purchase from fake website Let's Experience. Despite contacting PayPal multiple times, I have not received any satisfactory resolution. Both Let's Experience and [redacted] have been unresponsive to my inquiries. I recently received an email instructing me to visit the resolution page, but none of my previous complaints are addressed there. The tracking number provided is invalid, and after claiming the item was shipped to the post office, it never arrived. I have flagged this as a fraudulent transaction and demand a refund for the charge taken from my bank account. I am frustrated by the lack of progress and am waiting for PayPal to contact me back. The situation is becoming increasingly frustrating and time-consuming. I am concerned about the validity of my complaints and whether I will need to start the process from scratch or involve legal action. The links provided confirm that others have experienced similar issues with skullnmore.com.

I purchased a Samsung Galaxy S6 Edge from breedproducts on Ebay on December 27, [redacted], and received it on January 1, [redacted]. Unfortunately, the phone malfunctioned after 3-1/2 weeks. Despite contacting the seller on February 4, I was informed that the warranty period had lapsed. Following a visit to the Samsung store, it was confirmed that the phone's battery is swelling due to improper refurbishment, leaving it irreparable. Regrettably, I am seeking a refund for this faulty purchase. Could you please assist in halting payment on the credit card? For further communication, you can reach me at [redacted].

I don't have a PayPal account. I was scammed out of $[redacted] on a gift card by Charon Club via a third party. They claimed to be a charity, and I made a donation. From what I could gather, they are operating from a Spanish-speaking country. I have had experiences where sellers used PayPal for transactions, not me. If this is how PayPal operates, I am not interested. I will share my experience to advise others not to use your services. This transaction was made by signing up for PayPal. I only interact with charges through your company when a seller uses it without my consent. I am considering reaching out to my U.S. representative to stop this practice of sellers using PayPal without customer permission. Any thoughts on this?

I received an email from PayPal informing me that my account has been permanently limited due to activities that they believe were deceptive. They mentioned holding any funds in my account for up to [redacted] days. This situation has caused inconvenience not just for me, but also for my customers who are now experiencing issues with their company cards after transacting with me. It has led to their accounts being flagged by their banks, causing them to deal with fraud concerns. This has had a financial impact on me and might harm my reputation. I am shocked by these allegations and would like to address this misunderstanding with PayPal as soon as possible.

I transferred $[redacted] from my checking account to my PayPal debit card a week ago, and it is still pending. After calling customer service, I was informed of suspicious activities from Russia, China, and Ohio. I was advised to purchase a $50 Google Play card, then another one, which I couldn't afford. The representative, "Steve," instructed me to check my email for a refund and to buy a $[redacted] Google Play card plus $50 for my inconvenience. Despite finding the email, I did not receive the $[redacted] card. Avoiding further withdrawal, I cancelled my debit card. Depending on social security until the 3rd, I demand a refund of the pending $[redacted] and the additional funds. The constant calls and questionable instructions indicate a possible scam, and this issue must be resolved promptly.

Dear Customer Support, I recently created a PayPal account to facilitate a refund from a merchant. I have linked my bank account to my PayPal but have not initiated any transactions yet. I used a VISA card for the refund with the merchant and seek clarification on: 1) If I can receive a refund through PayPal although I did not use it for the original transaction. 2) Whether I must wait for my bank account to be verified before receiving funds. Despite multiple inquiries, I have only received generic automated responses. I hope this message reaches a human representative capable of addressing my specific concerns promptly. Thank you for your assistance. Sincerely, P. Nano

I received an email from PayPal informing me that my account is permanently limited. A few days ago, I reached out to PayPal when I noticed an unauthorized payment on my account from Google Play for an app called "Yoga International." I have always had an iPhone and never used Google Play. PayPal cancelled the subscription and advised me to contact Google for a refund, which I did, but I have not received a refund yet. Recently, I received an email from PayPal stating that I have no access to the $50 in my account due to the limitation. I am very confused as I have not violated any rules, had any disputes, or done anything wrong. When I contacted customer service by phone, I was given strange advice. The representative told me to go to Walmart and purchase a Google card to block hackers and increase my limits. He also mentioned he would stay on the phone with me while I left my house, drove to Walmart, and shopped inside so he could track me through GPS.

I recently discovered an issue with my PayPal payments. Although my Chase account is designated as my primary bank account on the platform, my secondary account incurred overdraft fees due to withdrawals made by PayPal. Despite not disputing the charges, I am confused as to why transactions are being deducted from the incorrect account, leading to penalties.