PayPal Customer Service Issues

I spoke with Walmart customer support on 2/20/19 regarding PP-D-[redacted]1. They advised me to dispute the $22.00 charge for the extended warranty that I paid for but never received. I am not disputing the $[redacted].84 charge for the blower plus $6.83 tax, only the warranty fee. I possess emails from Walmart supporting my claim that the warranty and blower were to be shipped separately. However, both emails bear the same tracking number, suggesting an error. I am seeking either a copy of the warranty or a $22.00 refund. I am frustrated by the lack of resolution and the unhelpfulness of Paypal. How can I provide Walmart's emails as evidence?Sending them to [redacted] results in an automated response indicating the mailbox is unmonitored.

I recently noticed a charge on my PayPal account from Mesh Digital or Mesh Media DomainMonster based in Europe. They contacted me via my email at [redacted] asking me to confirm a report for an unauthorized transaction. PayPal mentioned a "Billing Agreement Cancellation Confirmation," but I want to clarify that I did not cancel any billing agreement with this company because there was no such agreement in place. The payment should not have gone through without my consent. My name is Kevin Simpson from [redacted] Kingsdale Avenue in Kingston, ON, Canada. I have shared my billing agreements with PayPal with my legal firm MillsandMills.ca.

The customer service experience has been frustrating. I am seeking clarity and assistance regarding a purchased phone that turned out to be stolen. Following PayPal's instructions, I sent the phone back to the seller with a tracking number as requested. However, I received an email today stating I would not receive a refund because the package was sent to the seller. This was due to unclear instructions from a customer service representative. After spending an hour on the phone today, I was informed a new case needs to be opened as the package was not sent to the correct location in Palo Alto, California. I clarified that the phone was purchased in Massachusetts and that's where I sent it. I diligently followed PayPal's guidance to return it to the seller. I now find myself without the refund and the seller in possession of the phone. I am disappointed with this situation where $[redacted] is at stake and would appreciate speaking to a US-based representative to address this matter promptly.

PayPal, I want to clarify my situation with Keranique company. I did not make any purchases or agree to any transactions. I only responded to a Free Sample Offer online. I request you to prevent Keranique from charging my Visa Debit Card. Thank you. Sincerely, Katya Peniston-Bird COPY ONLY AUTOSHIP CANCELLATION #[redacted]7 Dear Katya, This email is to confirm that we have successfully canceled your Keranique continuity program. No further shipments of Keranique Daily Essentials will be sent to you after 22/02/[redacted]. Please note there is a remaining balance of $[redacted].89 (USD) for Invoice # ID70CE03D22EBA874 that will be charged on the upcoming dates as per your shipping statement.

Over a decade ago, I helped sell Gold coins on eBay for my brother-in-law to renovate the bathroom for his two children with Cerebral Palsy. The sales were successful, and all buyers left positive feedback. However, when I attempted to withdraw $[redacted] to send to my brother-in-law, my PayPal account was suddenly closed. Despite having a credit rating above [redacted], PayPal claimed my rating was too low to use their service. I am now left with funds in limbo and seeking reinstatement with PayPal to access my money and continue using their platform.

My husband was informed that my PayPal card would be canceled when he called. The following day, $[redacted] was deducted, including excessive fees from PayPal and my bank. Since we are both disabled on a fixed income, this has caused financial strain. I am unable to even activate my phone due to this unexpected charge. Kindly cancel my PayPal card immediately and reimburse the unauthorized $[redacted]. We did not make any purchases, and the transaction details were unclear. I signed Debbie A. Ferguson on 2/23/[redacted]. If necessary, I will escalate the issue to the BBB, but I prefer to resolve it amicably. We frequently face issues with Amazon overcharging us, leading to the need to cancel the card. I eagerly await your prompt response. Kindly reach me at [redacted] or [redacted]. Thank you, Debbie A. Ferguson.

Hello, I have an inactive account that I need to delete in order to create a new one with updated information. Unfortunately, I can't remember the password for the old account, and I've been unsuccessful in recovering it. The email verification method is not enough as I also need a second verification method, which requires a phone number that I no longer have access to. Additionally, the security questions are not working for me. I've checked my old Macbook for any saved information but had no luck. Can you help me change the password or delete the account so I can create a new one with my current details? Thank you for your assistance, and I look forward to your prompt response. The email I signed up with is: [redacted]

I initiated the sale of an item in early February and recently shipped it along with other items. I had to go through the holding process, which was fine. Last Monday or Tuesday, the funds became available, and I contacted customer support. Despite verifying the same information as before, I had to make multiple calls on the first day. The following day, the situation repeated with more calls and verifications. This continued day after day with no resolution. The employees seemed to be intentionally lying, and after several days, my funds have not been released. The support team mentioned a back office issue, which no one is addressing. Despite my desperate situation, no one seems to care. I am frustrated with PayPal and want my transaction finalized, my account issues resolved, and both my personal and business accounts closed. I have had enough and will not deal with PayPal again.

I recently filed a complaint with Digital River (AVAST), and they are stating that they are unable to process my refund because my account is being blocked. Can you please temporarily open my account so they can proceed with the refund? Below is the email response I received from them: Dear Debbie Venable, Thank you for reaching out to the online store. We apologize for any inconvenience this issue may have caused you. In order to process your refund, please contact your bank to withdraw the dispute and provide us with a signed document on the bank's letterhead confirming this. To ensure accuracy, we request your feedback through a brief survey to help enhance our customer service. Sincerely, Jomar D. Online Store Customer Service [redacted]

I purchased an HP Combo ink pack online. When I attempted to replace the low ink in my printer with the ink I bought on eBay, my computer indicated it was not compatible. The printer's light kept blinking, showing no ink. The seller refuses to refund me because I opened the box. How else would I have known the ink was incompatible if I hadn't tried it? The new cartridges didn't work, my son witnessed the issue. I demand a refund as I shouldn't be stuck with malfunctioning items. This experience makes me hesitant to use eBay in the future. The seller, Daniel Dorsey, needs to provide me with a refund; otherwise, I will report him. I made the purchase as a guest since I couldn't access my eBay account at the time. The payment of $21.99 was made on February 17th via PayPal using my Visa ending in X9696.

I sent $50 to my brother (his PayPal is [redacted]) through family and friends to pass on to someone at [redacted] for a preset on FL Studio. However, the recipient has not sent me anything and seems to have scammed me. Despite reaching out with messages and not receiving a response, I haven't gotten the preset or my money back. Could you kindly refund the money to my brother so he can return it to me? I would greatly appreciate it as this situation has left me in a difficult position financially. Thank you for your help in resolving this issue.

Hello, I recently sold an item to listing number [redacted]33. Unfortunately, I received news that my mother has been rushed to the hospital in Scotland, so I had to end the auction abruptly. The winning bidder paid via PayPal, but the payment is currently on hold. I contacted eBay, who informed me that they released the payment, but PayPal is still holding it. I am concerned because I need the funds to cover the additional costs associated with the item and shipping. As a new seller, I find it unsettling that my funds are being held, especially with my positive feedback. I am willing to cover the extra postage costs, but I cannot proceed with sending the item until the funds are available. I am about to travel to Scotland which is an 8-hour drive, and I need this matter resolved before I leave. Your prompt response and assistance in releasing the funds would greatly alleviate my stress during this difficult time. Thank you, Stewart.

Hello, I need assistance with my PayPal account. I have been experiencing issues sending or making payments since Friday, February 22, [redacted]. When attempting to send $[redacted] to my cousin, the transaction failed. Subsequently, when my cousin requested $[redacted] from me, the page redirected to "contact us" for assistance. Despite contacting customer service and being reassured that my account was fine, I encountered further difficulties using PayPal to pay for items on gearbest.com. After reaching out to PayPal again, they mentioned it could be a temporary issue. Despite waiting for two days, the problem persists as I tried sending $5 to my brother on February 25, [redacted]. I keep encountering the same "contact us" message. I urgently require support with my PayPal account as it is affecting my dealings with suppliers.

I recently had an issue with processing a refund for a customer. They ordered tags that were out of stock, and after trying to accommodate their request by sending samples, they eventually asked for a refund. I processed the refund through PayPal, but unfortunately, it seems to be showing as pending and I ended up being charged twice. This has put my account in the negative, which is concerning. I would appreciate any guidance on how to resolve this situation promptly. It would be helpful if the pending funds from the initial refund could be released, and the duplicate refund canceled to avoid further charges. Additionally, I kindly request the removal of the dispute fee as I promptly communicated with the customer about the refund. Thank you for your assistance in rectifying this matter. Mary from Sensortags Inc.

This message is being documented for legal purposes related to PayPal's actions. Keeping my funds frozen for [redacted] days without valid reasoning violates my account rights. Despite my explanation that my card was misused, you doubted me. To summarize, I had just received my tax refund. Planning to withdraw $[redacted] for a new car at Walmart, I noted the necessary identification details. After shopping, I discovered my wallet missing and, fortunately, it was turned in at Walmart, albeit with the cash stolen. Upon checking my PayPal balance, I found $[redacted] missing. I promptly approached Walmart and submitted a form for potential reimbursement. They refrained due to PayPal's lack of safeguards for accounts withdrawing big sums. Despite my detailed reports and evidence, you not only rejected my claim but also took the remaining funds. Seeking justice, I have legal representation and proper documentation from Walmart and PayPal. I urge PayPal to resolve this within 48 hours; otherwise, legal action will ensue. Thank you.

I made a jacket purchase a month ago, the item hasn't arrived, but the payment was deducted from my account. I contacted PayPal for assistance. However, they advised me to buy a $[redacted] Google card and transfer the funds to them for a refund. This seems odd to me. Why should I have to purchase a Google card to get my money back? I thought PayPal was supposed to assist customers. I was informed that if I don't follow this process, I won't receive a refund for 6 months or [redacted] days. I'm disappointed by this experience. Has anyone encountered a similar situation with PayPal?

I recently received an email purportedly from PayPal, claiming a payment was made to 27 Funs Game Limited for a product I didn't purchase. The email stated the payment details and provided a link to cancel the transaction. I mistakenly clicked on the link, which led me to a suspicious website asking for my login details. Concerned that it might be a scam, I realized too late that I may have given away my credentials. Now, I am unable to access my PayPal account and fear my funds may be compromised. Any advice or assistance on this matter would be greatly appreciated.

Hello, I am experiencing issues with my account. Each time I receive a payment, I face a 21-day delay before the amount is transferred to my balance. Upon reviewing the fund availability details, I noticed certain requirements that need to be met. I have two specific concerns: 1. Why is the "Receive at least $[redacted].00 USD as payment for goods and services" not showing as completed even though I have received over $[redacted]? 2. I have completed 2 transactions without any disputes, claims, or returns, but the requirement to complete 5 transactions shows no progress. I urgently seek clarification on these issues. Waiting 21 days for each payment is inconvenient, and I would appreciate resolving this promptly. Thank you.

I received a refund from Expedia on February 23, [redacted], but it was sent to a bank account I no longer have access to. After numerous calls, being repeatedly disconnected, and spending countless hours trying to resolve this, I am frustrated that I still haven't received my $65.09 refund. The customer service representatives have been unhelpful, some are unable to communicate effectively, and the process has caused me a great deal of stress. I plan to take legal action if my refund is not processed promptly. PayPal's handling of the situation has been disappointing, and their lack of transparency is concerning. I demand to receive my money without further delay as it has already been several business days since the transaction should have been completed. I am preparing to escalate this matter further if necessary.

I sold an item on eBay on October 28 of last year, a brand new Louis Vuitton iPhone case. The buyer received it on Nov 2 and left positive feedback on Nov 5. After more than 2 months, on January 9, the buyer complained about the case wearing out, which I cannot control. Both PayPal and eBay confirmed seller protection due to the time elapsed since the purchase. Despite this, the buyer opened a false not delivered case on PayPal, which was closed. They followed with a not as described case, even after receiving threatening messages. eBay sided with the buyer, and I received the item back in poor condition, affecting my account balance. PayPal advised that my account would remain negative until the case is resolved. After submitting evidence of the damage, PayPal requested an independent appraisal, causing further delays. I am frustrated by the biased treatment towards the buyer and the financial implications on my account.