PayPal Customer Service Issues

My wife forwarded me the following email with the subject line: "Fwd: RE [ New Report Statement Alert ] : Your PayPal was used to sign in with different IP via a web browser. #Q2UYT42." The email seems suspicious as we don't have a PayPal account and are not in the Bahamas. I've been asked for information that I will not provide. The message is allegedly from PayPal Security, but the email address seems questionable. The email requests to click on a document file to secure the account, which seems like a potential scam. It's best to avoid interacting with such emails and not provide any personal information.

I am encountering issues with my PayPal account. This is the first time I have faced such a problem. My account's Merchant account ID is IDYLMDHHVR4FEQW. I have noticed two unauthorized charges on my account listed as Facebook - one for $[redacted] and another for $[redacted]. I took steps to prevent further charges by closing the associated bank account. These repeated charges are not legitimate, and I have already lost $[redacted] from a customer payment due to this breach. Additionally, I am unable to utilize the Resolution Center as this feature has been disabled. Please assist me in resolving this matter promptly as my business relies on this account. Despite being a PayPal customer for over 20 years, I have never encountered such an issue before. You can contact me at [redacted] or via email at [redacted].

Our non-profit organization, the Eugene Masonic Cemetery Association, has a longstanding business account with PayPal. On December 10, I, as the president of the EMCA board, made changes to our account by updating the profile. I removed phone numbers of the former president and added the present treasurer's contact information. Following these updates, access to the account became restricted, preventing both myself and the treasurer from logging in successfully. Despite multiple attempts to resolve the issue by answering security questions, the screen prompt continued to request a text be sent to a landline business phone that cannot receive texts, rendering us unable to proceed. Despite positive interactions with PayPal business support representatives, including receiving passcodes via email, the issue remains unresolved. Support agents have expressed their limitation in providing further assistance or access to the account. We are at a loss on how to regain access as the automated system persists in sending texts to an unusable number. Reaccessing the account to update the phone number configuration might offer a solution, but the next steps with PayPal remain unclear. Any assistance in connecting with a knowledgeable PayPal representative would be greatly appreciated. Thank you for any support you can provide.

I have read and understood your policy when I registered my account. I am unsure how to proceed to remove the limitations that have been placed on my account. It would be helpful if you could provide clear instructions on what information you need from us for the investigation. While we are willing to provide the necessary details, some fields cannot be edited on our account, preventing us from saving revised information. Can you clarify the specific requirements you have for us? Many users, including myself, face limits when transacting and withdrawing funds through PayPal. If there are unusual activities on our account, we would appreciate a detailed explanation. However, it's challenging for users outside the USA to reach out for assistance. Please provide an email address where we can address the limitations imposed on our accounts. The prolonged [redacted]-day limit seems excessive, and with proper guidance from your end, both parties can swiftly resolve any issues.

I am Jessica M., a Paypal user for several years. Recently, I encountered an issue with unauthorized transactions totaling $[redacted] between December 25th and January 3rd. I allowed a friend/roommate to use my prepaid Visa debit card for her kids' shopping, but she failed to return it. Payments were transferred to the card without my consent. The supervisor I spoke to had difficulty understanding English, and there was a significant language barrier. Despite explaining the situation, I was accused of lying and told to accept the loss. I am currently on hold with customer service, hoping to resolve this matter. I plan to escalate this to the Attorney General's office, BBB, and other authorities if necessary. The $[redacted] may seem insignificant to some, but it is vital for my family. I want Paypal to comprehend the impact of their actions and the distress caused by this situation. I am determined to recover my funds and ensure accountability.

On September 10, [redacted], Paypal mistakenly deducted $[redacted].68 from my linked bank account. Despite filing a dispute, Paypal restricted my account, which was okay since there were no funds in it. However, $[redacted].32 was added to my account on November 2. Reluctantly, I submitted my bank statement on December 29, and it shows as "completed, submitted for review." I am unsure if more proof like identification is needed, risking identity theft. As of January 13, [redacted], Paypal has not provided any updates and my account remains limited, allowing only login access. This situation is frustrating.

I contacted the influencer Farah Abad at [redacted] for three Instagram story shoutouts. We agreed on a total of $[redacted] for the posts, with the condition that she would share the content for our approval before posting. The posting was scheduled to start on January 14th, and payment was completed on December 29th. However, Farah disappeared after receiving the payment. Despite multiple attempts to contact her via email, our primary communication channel, she has not responded. We provided her with the necessary products for the shoutouts and requested content approval to ensure our brand NitoThom at www.nitothom.com was represented correctly, but she has been unresponsive. Efforts to reach her through Instagram direct messages and comments on her posts have also been ignored. On January 14th, the day the posts were supposed to begin, Farah responded to us on Instagram, calling us 'annoying' and telling us to stop contacting her. Although she eventually made a post, it did not align with the aesthetic we had agreed upon. We are feeling frustrated as we have already paid her in full, expecting content approval and posting services, which have not been provided. Her behavior has been disrespectful and unprofessional after receiving payment, leaving us dissatisfied with the service we paid for.

I purchased a quilt from The Snow Company but received the wrong item. Despite email exchanges with the seller confirming the error and offering to refund my money, PayPal is not cooperating with the refund process. The seller even suggested I keep the incorrect item as an apology. However, PayPal insists on me returning the item to China at my own expense before issuing a refund, which I find unfair. I've been trying to explain to PayPal that it's unreasonable for me to bear the return shipping costs since the mistake was the seller's. I believe the seller should provide a prepaid return label if they want the item back. PayPal has rejected my claims twice, and I am extremely frustrated with the situation.

I was recently approved for a refund by PayPal customer service in September [redacted] after a thorough investigation of my case. They verified that the product I returned was in poor condition and directed me to mail it back to them with evidence of shipment. The return shipping cost me $14, even though the item itself was only $18.75 plus shipping. I complied with PayPal's request to send the package by October 3, [redacted], and they confirmed receiving the item. Despite multiple attempts to reach out to the company via email, I have not received any response. I believe I am being misled as the unopened package was returned to me, contradicting PayPal's promise of a refund upon receiving the item. I spent over an hour on the phone with PayPal, was put on hold, requested to speak with a supervisor, but was still left waiting. This situation is frustrating, and I am eager to have my refund issued promptly.

My account was breached, resulting in numerous Lyft charges that were reimbursed. However, PayPal seized $[redacted] needed for IRS payment and medication. I, a disabled veteran and senior, sent multiple personal documents to prove my identity, despite PayPal not being affected. It's concerning that after years of transactions, PayPal now requests invasive information for verification. This feels like exploitation, hidden behind privacy policies, to profit from individuals in need. Many seniors and veterans have faced similar issues, highlighting PayPal's predatory actions towards vulnerable groups. If funds aren't returned promptly, I'll seek legal assistance and raise awareness to protect others from such injustices. My health and well-being depend on accessing these funds, urging PayPal to cease its unethical practices.

I encountered an issue with a purse I purchased online. The item is both damaged and counterfeit. I have photographic evidence of the damage and feel frustrated about the situation. In order to process a refund through PayPal, they have requested that I return the counterfeit LV bag to the seller. I returned the item to the seller through USPS on December 24th. USPS informed me that the package has been released to US Customs and is currently untraceable as it is outside of the US. The seller, who deactivated their eBay account after my purchase, resides in Canada but the package originated from China. It is evident that the seller behaved suspiciously. I am seeking assistance to expedite the resolution of my case due to the significant amount involved, $[redacted], and the seller's lack of response. PayPal initially confirmed they would issue a refund for the damaged item, and I covered the $53 return shipping cost. I have attempted to communicate with the seller to no avail. Any help with this matter would be greatly appreciated.

Hello, I am seeking assistance from a customer service representative located within the United States regarding my PayPal account. I am experiencing difficulty accessing my account despite providing the correct answers to the security questions. The automated service is not sending the verification message to my phone, and I am unable to utilize the call back option effectively without receiving the necessary code. The only successful option is requesting an email, but even after changing my password, I am still unable to authenticate due to the same ineffective security measures. When attempting to contact customer service by phone, I encounter language barriers and requests for personal information from representatives in the Philippines, which I am reluctant to provide for security reasons. I urgently need assistance from a PayPal representative fluent in English within the continental United States to address these security concerns; otherwise, I may have to consider closing my account. Thank you for your prompt attention. Regards, Raul J. Padro.

On December 14, [redacted], I tried sending CAD25.00 from my PayPal account ([redacted]) to reload my daughter Laia Bent's Starbucks card. The transaction failed due to a billing address mismatch. The funds were not returned, and the transaction is still pending. I had to resend the money later successfully. Despite multiple calls to PayPal and Starbucks, the issue persists. After contacting PayPal again on January 12, [redacted], they mentioned the transaction should appear after 30 days but it didn't. Subsequent calls to PayPal yielded no information about the transaction according to my statement. I am frustrated by the lack of resolution and unhelpful customer service responses. I request a prompt refund of the pending CAD$25. Sincerely, Dan Yang

I mistakenly pressed refund instead of transferring sale proceeds of over $[redacted] to my bank account. This resulted in the funds going back to the buyer, who is still using the item. Despite PayPal assuring me three times on Saturday that they would send a courtesy email to the buyer requesting repayment with a copy to me, he claims he hasn't received it and won't pay until he does. It seems the email was not sent as promised. I am a senior on a fixed income and desperately need the money. I even provided him with a copy of my PayPal account showing the refund. Please assist me in resolving this issue.

I recently ordered a product from NEWROCKIES Inc. It was delivered on January 28, [redacted], but unfortunately, the GM passlock bypass product did not include any installation instructions. After reaching out via email, they provided a link to the instructions, but the ones available were not suitable for my vehicle. They mentioned that their product does not support my particular vehicle model. Despite providing my vehicle details at the time of purchase, it seems the compatibility issue wasn't addressed. I have requested return information to send back the unopened product, with no response so far. I am looking to have the charge on my credit card reversed and return the product as I am unable to use it.

I am encountering issues with my two separate PayPal accounts not being able to keep transactions separate. Recently, a purchase I made used funds from both my personal Credit Card and my business account balance, causing confusion. After reaching out to PayPal, I was advised to remove my personal e-mail address from the Business account and create a separate one, which I did with the guidance of a PayPal agent. This initially resolved the problem and kept transactions separate as needed. However, today I faced an issue where a payment from a business account purchase was mistakenly sent to my personal account despite the correct information being provided. PayPal stated the payment was sent to the wrong e-mail address, which is not accurate as the purchaser consistently uses our business e-mail for transactions. Additionally, I received my [redacted] tax form with the business address but the incorrect State, causing further complications. Despite requesting a correction, it has not been addressed within the promised timeframe. I would greatly appreciate assistance from someone knowledgeable about PayPal and managing both personal and business accounts to finally resolve these ongoing issues.

PayPal froze my account without any prior notification. I discovered this at dinner when having trouble using it. Despite what PayPal claims about sending a warning, I never received one. I attempted to resolve the issue through the Resolution Center but was unsuccessful. I only set up a virtual terminal to assist a customer who had difficulty with PayPal due to his age. He trusted me with his card details, as we previously transacted without problems. I have been a PayPal user for over twelve years without any incidents. Now, my $[redacted] is inaccessible, which reflects poorly on PayPal's trust in loyal customers. I hope this issue is resolved promptly, though my confidence in PayPal's customer commitment is dwindling every day. It seems their actions contradict their own policies, hindering our ability to serve customers effectively. This experience serves as a lesson in trust.

I got an email stating that my account cannot be unrestricted due to verification reasons. They require more details from me to proceed with the appeal process. The steps include submitting invoices related to specific transactions. I need to resolve issues with linked accounts like [redacted] with a balance of $[redacted]. To clear the balance, I must contact PayPal Recovery Solutions at 1-[redacted] or send a payment to the provided address.

PayPal continues to email me to update my details for "buy now pay later," even though I've already done it. When I try to update again using the email link provided, I receive a message saying they will get back to me in a few days, referring to the information I already provided. These emails come in several times a day, making the whole process seem pointless and ridiculous. My bank account is linked, and all my details remain the same - address, emails, etc. The information they request seems unnecessary, especially since I've used them on eBay for years. The buy now pay later amount keeps decreasing, despite the odd deposit dates in my bank account. I'm so fed up with PayPal that I'm considering using my bank details instead. If they don't resolve this soon, I'll say goodbye to PayPal for good, given their constant issues and the hassle of reaching them on the phone. Hopefully, an actual person can provide some assistance, unlike the automated responses I usually receive.

I have encountered a recurring issue with PayPal that has been ongoing for the past six months. Despite reaching out through email and phone calls to their customer service, I have not received a clear explanation on the problem, which seems to be affecting several users. PayPal seems reluctant to address this issue, as it persists in the option to "move money" without a resolution. However, the quality of their customer service leaves much to be desired. During recent interactions, I struggled to understand representatives and experienced abrupt hang-ups. One representative suggested direct deposit as an alternative, which feels like being offered milk when bread is out of stock - not a suitable solution. The language barrier and generic responses in emails only add to the frustration. It appears that the ability to transfer funds from PayPal to a prepaid debit card is no longer feasible, a feature that initially attracted me to this card. Having to incur fees to load the card at a store is inconvenient and costly, making this option less appealing. The lack of effective customer service support and unresolved issues make it difficult to recommend this card to others. Misleading information about PayPal transfers further adds to the disappointment.