PayPal Customer Service Issues

I have unfortunately fallen victim to a typical seller scam. Despite the supposed protection offered through PayPal for sellers in situations like these, I have faced numerous challenges trying to resolve this issue. Despite making several calls and waiting for responses that never arrived, I was advised to seek assistance here. The relevant PayPal details are as follows: Account Email: [redacted] PayPal Case ID: PP-[redacted]-[redacted]-[redacted]-[redacted] Transaction ID (Still Reversed): 5XW12827JE165221D FedEx Express Tracking Information: [redacted]30 (Please refer to FedEx.com for tracking details as there appears to be a discrepancy showing the package as both in transit and delivered with a signature, which seems to be an error). Despite being informed that the case had been decided in my favor, the transaction remains reversed, and no promised email confirming the appeal outcome has been received. I kindly request your help in resolving this matter once and for all.

I recently received rent payment from a tenant through PayPal, who used a credit card that was later reported stolen. As a result, the charges were reversed, and I now have a negative balance of $[redacted]. I am unable to use my PayPal account to make payments, causing financial strain. Despite attempting to address this with PayPal, I have not received any assistance and have been directed to a collection agency. I feel unfairly penalized for someone else's actions, as I had no way of knowing about the stolen card. This situation has impacted my online business and ability to pay bills. I believe the cardholder should pursue the thief rather than holding me responsible. I am frustrated and seeking help in resolving this issue.

I have an account with your company that I started a few months ago. I need to update my email address, phone number, and password. Unfortunately, I cannot remember the password I used or the email address associated with the account. The phone number linked to the account is no longer in service, so I need to use my new number. I recently received a new debit card and would like to activate it as well. I want to update my information to resolve this issue and access my account. I will make sure to keep this information safe and secure in the future. Thank you for your assistance.

I bought a sewing machine from American Sew and Vac on December 1st. Unfortunately, the machine was not shipped until I called to check on its status on December 20th. After several delays, it finally arrived at a Fedex station instead of my home. Upon opening it, I discovered they sent me the wrong machine. I spoke with Mark at the store, who was rude and made excuses for the errors. Despite multiple conversations, the issue remains unresolved. Mark even pretended to be someone else when I called today. Frustrated, I now want a refund as I found the correct machine elsewhere. The poor service and disrespect I have received from this store, as well as negative reviews on the Better Business Bureau, have led me to seek a refund through PayPal. Dealing with Mark has been an unpleasant experience, and I no longer wish to interact with such unprofessional behavior. - S. Lubow

I have been making monthly donations to a charity. They only accept recurring credit card payments through Paypal. I wanted to adjust the payment timing. The charity directed me to do it through Paypal. When I tried to change it, Paypal chat support mentioned my account was limited. Despite my attempts to resolve the limitation, I was unsuccessful and received no explanation from Paypal. I then tried to cancel my Paypal account, but was prompted to cancel my Paypal Credit account first, which confused me. Upon contacting customer service, they canceled the Paypal Credit account but struggled to cancel the Paypal account, leaving me on hold indefinitely. Multiple failed attempts to cancel online led me to seek help elsewhere. I now simply wish to terminate all associations with Paypal. Thank you for any assistance you can provide.

After not logging into my PayPal account for years, I decided to access it and got prompted to verify. I encountered issues with the two-step verification process; the SMS code couldn't be received as the number listed was for home, not mobile. Going for the email option worked, but I needed another form of verification due to forgetting my security answer from when I started using PayPal in [redacted]. I managed to log in by uploading my driver's ID and changed my password as prompted. However, while updating my account details, I lost internet connection. Subsequent login attempts displayed errors saying they couldn't verify it was me. Contacting customer service by phone is not an option for me currently. Any advice on how to resolve this issue and regain access to my account would be greatly appreciated.

I am seeking assurance regarding the refund of my money. The seller, using various names and emails, has been contacting my private email despite my request to refrain from doing so after escalating the claim with PayPal. PayPal has confirmed that a refund will be issued once the unusable item is returned, which I plan to do tomorrow with tracking information. Since the return is to Vietnam, I am seeking confirmation of the refund. The seller has now contacted me under a different name, mentioning shipping another item I did not request and am unsure about receiving. Your guidance on this matter is appreciated. Sender: Ecrafta via Zendesk.com Date: Sat, Dec 8, 11:59 AM Request received: [redacted] Awaiting review by support staff within 24 business hours. Office hours: 8am - 6pm ICT, Monday - Friday. From: Kathy Costley-Sakona Date: Dec 8, 07:59 AKST Attached are photos of the quilt received, showing blurred fabric with unclear images. Attachment(s): IMG-[redacted].JPG, IMG-[redacted].JPG, IMG-[redacted].JPG, IMG-[redacted].JPG, IMG-[redacted].JPG, IMG-[redacted].JPG Sender: Eric Crafta (Ecrafta) via Zendesk.com Date: Sat, Dec 29, 2:57 AM Request updated and pending review in the next 24 business hours. Office hours: 8am - 6pm ICT, Monday - Friday. From: Eric Crafta (Ecrafta) Date: Dec 28, 22:57 AKST Confirmation that the package is in transit with tracking number: CNCSE[redacted][redacted]. Tracking information may not show updates until the parcel reaches your country.

I created an account with an alias and a separate email, unaware that adding the alias email to my business account could protect my privacy by concealing certain personal details (I hope this is the case). I have notified PayPal twice via email from both accounts. Any funds received in the alias account were returned to ensure proper processing. My plan was to close the alias account afterward. Unfortunately, some money was mistakenly deposited into the alias account. I urgently need these funds to be transferred to my other fully verified PayPal account. The alias account should then be closed to prevent any further issues. If a transfer is not possible, the money can be refunded to the individual who originally sent it for the volleyball equipment. Despite multiple attempts to resolve this, my PayPal account has been restricted to the point where I am unable to take any action, and I have received no response from PayPal after reaching out via email.

I recently received my first payment on my new PayPal account but it got put on hold due to a suspected issue with the sender. I contacted the sender, and everything was fine on their end. However, I've been struggling to get any clear assistance from PayPal through their website, app, Facebook page, or messenger. It's been three days, and I'm frustrated that the money I needed for our holiday is still inaccessible. My family's plans are now in jeopardy, and the situation has become a running joke in our home. I'm losing faith in PayPal's ability to resolve this matter promptly. This experience has left me feeling let down, disheartened, and financially strained as we enter the New Year.

Thank you for your assistance. I would like to add that I only used one month of the subscription. The month I did use was ineffective due to regulatory changes affecting my forex account, preventing me from trading. I was assured the subscription would be paused until I could trade again. Now that I am prepared, I still cannot access my paid subscription for six months. My trust in continuing with EliteFX is severely diminished. I feel deceived and hope to receive a refund with your support.

I am Cutles Porter and unfortunately, I have fallen victim to a common seller scam. Despite the existence of PayPal seller protection, I have faced challenges in resolving this issue. After numerous unsuccessful attempts and unfulfilled promises for assistance, I was directed to seek help from this forum. The relevant PayPal details are as follows: - PayPal Case ID: PP-[redacted]-[redacted]-[redacted]-[redacted] - Transaction ID (Still Reversed): 5XW12827JE165221D - FedEx Express Tracking information: [redacted]30 Although I have been informed that the case has been decided in my favor, the transaction remains reversed. Additionally, I have yet to receive the email confirming the rightful resolution of the appeal as promised. I kindly request assistance in bringing this matter to a final resolution. Best regards, Cutles Porter

My PayPal business account has been unexpectedly limited, preventing me from shipping an order placed by a customer. This new restriction is impacting my ability to conduct business efficiently and fulfill orders for my customers, ultimately putting my business at risk. I am Jennifer Escobedo, born on May 3, [redacted], residing at [redacted] Mirabelle Ave., Carson, CA. You can reach me at [redacted]. I urgently request the removal of this limitation on my account so that I can proceed with fulfilling orders without further delays or financial losses. This sudden issue is causing inconvenience and disappointment as I have never encountered this problem before and do not wish to experience it again.

I respectfully request that the hold on my funds/account be lifted. Although I have moved my business to a competitor, I feel that holding my funds for [redacted] days due to a non-fraudulent violation of PayPal’s policy is excessive. I will be contacting various state attorney general offices, the Federal Reserve, and the Better Business Bureau if my funds are not released. I am willing to leave a balance for chargebacks. A prompt resolution is needed as I urgently require my money. Thank you for your attention to this matter.

Dear Customer Support, I recently bought a set of headlights on eBay under the item number [redacted]15. The manufacturer part number is AHQ9-H7. However, upon receiving the package, I noticed a discrepancy. The product did not match what I had ordered in terms of specifications and value. It was meant to be [redacted] watts and [redacted],000Lm. After contacting the seller and conducting tests, it was evident that the product was not as described, only producing around 2200Lm compared to the advertised 3300Lm on the box. Despite bringing this to the seller's attention, they were unhelpful and even refused a refund unless I removed my negative review. This has been a frustrating experience as I had to purchase replacement headlights locally for over $[redacted] due to time constraints. I firmly believe that consumers should be protected from such deceptive practices. I urge you to address this issue promptly and ensure that sellers are held accountable for their actions. Best regards, A.Ghanei

I have been trying for a month to resolve my account limitations, and it is becoming a real issue. I have contacted your team at least three to four times a week for the past month and a half, but my account is still restricted, impacting my access to my funds. Despite being told that my case would be reviewed within 48 hours and submitting all the required documents online, the system shows no open cases, reviews, or issues. I am frustrated that after speaking with multiple representatives over several weeks, I have not seen any progress. Every time I call, I am left on hold for over an hour and 50 minutes without any resolution. I would appreciate it if someone could assist me promptly as this situation is causing significant inconvenience.

I am facing issues with my bank statement showing fraudulent charges and my credit card not being accepted for purchases after updating my details. Despite two 20-minute phone conversations, no progress has been made. The password is incorrect, and I reside in Germany with a New Zealand account. I changed my phone number to avoid calls but have not received a response after providing the new number. The fraud cannot be investigated as the credit card number associated is no longer valid due to a new card being issued. I am encountering difficulties when inputting a code on the website, and the security questions seem to be incorrect. I need help resolving these problems as soon as possible. Thank you.

I recently purchased a 3D printer from WWW.Creality3D.shop and have since come across scam warnings about the website. After speaking with a representative from Creality3Donline, I learned that the site I used is not an official one and advised to request a refund. Despite claiming to have stock in a US warehouse, it appears the item is actually coming from China. The website advertised live chat support, but upon checking, there is no such feature. Additionally, they seem unresponsive to emails, as I have not received a reply after a week of waiting. Despite the promised 1-2 day processing time, there has been no update on the order's status. I am concerned about losing the $[redacted].99 I spent and appreciate any assistance in resolving this matter. Thank you for your help.

I made two orders from Beyond Vault on November 21st. Despite reaching out several times via email, I haven't made any progress. I received a dump truck for $59.95 on December 31st, too late for a Christmas gift. Only one of the three excavators I purchased for $[redacted].85 arrived on January 7th. I've requested return instructions twice via email since the items came in a simple cardboard box without any packaging or instructions. They keep asking me to wait for the rest of my order and mentioned a 30% cancellation fee if I choose to cancel since the items have already been dispatched and are now in my possession. I've been patient and sent numerous emails, but I feel like I'm not getting a proper response. I would appreciate any assistance.

I made a purchase for a flat iron/curling iron from Zl-one.com on December 21, [redacted], using PayPal. The payment was processed on the same day. However, when I check my account on Zl-one.com, it shows my order number as #[redacted] (totaling $42.98) as paid but not fulfilled. Despite my attempts to contact them via email and GS Shopping's chat on the website, I have not received any response. I also tried to locate a phone number for SX Border, to which PayPal indicates the payment was made, but without success. I would like to request a cancellation of the order and a refund, as this situation seems to be a deceptive advertisement.

I've been struggling for weeks to access my PayPal account. Every time I try, I encounter errors and have to request a new verification code in a never-ending cycle. I've been attempting to get refunds for several issues with eBay and Amazon, but my requests are being repeatedly declined. It's frustrating not being able to reach a live person on the phone without long hold times only to be disconnected. I've lost nearly $[redacted] due to these companies' mistakes, and I shouldn't be held responsible for their errors. I hope for a resolution soon. Please contact me at [redacted] or email at [redacted]