PayPal Customer Service Issues

My case PP-D-[redacted]2 was denied due to entering the wrong tracking number when responding as requested for the returned material. I called on 12/3 at 6:10 pm and spoke with James, providing the correct USPS tracking number: 9[redacted] 0[redacted] [redacted] 85. He assured me he would reopen the case, but when I followed up on 12/5, it hadn't been done as promised. I am seeking credit for the returned material promptly. Please inform me when this credit will be issued. My email is still [redacted] This experience has been frustrating, and if unresolved, I may need to rethink using PayPal in the future.

I need assistance transferring funds to rectify a negative balance from an eBay refund. My only option currently is to send a check to add funds to PayPal. While my bank account and credit cards are linked, I can only use them for purchases or transfers. Unfortunately, the deadline has passed, and the local office is closed. If I add funds now, they won't be available until tomorrow. I am eager to settle this promptly to prevent any delays. However, I am unable to email PayPal due to system issues. Please advise on how to proceed and document this issue for reference.

We suspect a message was attempted to be sent earlier but was delayed due to a system malfunction around 5-6 p.m. local time. We are experiencing difficulties transferring funds to an account with a negative balance, as we agreed to refund an eBay Buyer. The only option provided is to issue a check. We urgently need to address this issue as we do not have sufficient time to verify the Buyer's claim. Despite the Buyer acknowledging our promise of a full refund, they unexpectedly filed a claim without basis. We attempted to communicate and resolve the matter with the Buyer, but they were unresponsive. Our efforts to reach PayPal customer service failed and time is of the essence. We aim to resolve this promptly to avoid further delays. The Buyer has escalated the situation, casting doubt on their trustworthiness. Despite our efforts and assurances, the Buyer's actions seem malicious. We are documenting this situation for reference. We anticipate the funds to be available by 9 a.m. local time. Thank you for your assistance in addressing this matter promptly. Regards, K. Min

My case number is [redacted]3 regarding a recent fashion purchase. I used my bank account for the $[redacted].19 payment, not PayPal. Despite never authorizing PayPal to charge me, the items were both low quality and delayed. When I mentioned a return costing $80, they first offered me 20% refund to keep the items, which I declined. Subsequently, they offered only $1, which was unacceptable. I reached out to you since you authorized the payment. Despite regular responses to their inquiries, they claimed I did not reply. The confusion continued when they denied offering me $1 on the same day. After multiple exchanges, they closed the case on the grounds of my alleged silence, which is untrue. As of today, 12/6, after nearly half an hour on hold, I still haven't received assistance. Please contact me via phone and email regarding this frustrating matter. - Mary G.

I purchased a 12-inch queen Foam Mattress on September 2, [redacted], from eBay using my PayPal account. Despite being labeled as brand new, I recently discovered green mold on the bottom of the mattress, indicating it is not new. My concern is particularly high as my 5-year-old son is allergic to mold. Unsure of what to do next, I seek a full refund from the company due to this health hazard. Unfortunately, my work schedule has made it challenging to contact PayPal's customer service. For reference, my name is Asad Ahmad, the phone number associated with my PayPal account is [redacted], and the last 4 digits of the credit card used are [redacted]. Thank you for any assistance.

I purchased a 12-inch queen Foam Mattress from eBay on September 2, [redacted], using my PayPal account for $[redacted].56. Even though the mattress was listed as brand new, I recently discovered green mold on the bottom of it. My 5-year-old son is allergic to mold, so this poses a serious health risk. I am unsure of what to do as I can't reach PayPal's customer service due to my work schedule. I urgently need a full refund for this hazardous mattress. Contacting PayPal through this forum seems to be the most effective way for me to address this issue. Thank you for your assistance. - Asad Ahmad

I am currently unable to access my PayPal account. The email associated with my account is [redacted] I encountered an issue while changing my password and have been unsuccessful in regaining access. I only have two out of the three email accounts required, with the other one being [redacted] Once reviewed, I would like to remove the optusnet email and link my Gmail account instead, along with adding a new email as a second reference. Unfortunately, I have been unable to reach PayPal by phone due to my email accounts not being accepted. It seems there may be a glitch with my password which should be Pontiactransam1978#. I am requesting assistance via email at [redacted] Thank you, Michael Galea at 15 Glendene Court, Werribee, Victoria, Australia. You can reach me at [redacted] [redacted] [redacted] on mobile or [redacted] 61 3 [redacted]7 at home.

Dear Customer, On Saturday, December 8, [redacted], a payment of $[redacted].69 USD was sent to ECCO Shoes Company. It may take some time for this transaction to appear in your PayPal account. The shipping address for the order is [redacted] Laurel Lane, Eugene, OR [redacted], United States. The purchased item is the NMD TS1 TRAINERS. If you do not recognize this transaction, you have 24 hours from the date of the transaction to open a dispute in the Resolution Center. Please do not reply to this email for assistance. Thank you.

I need to pay an overdue charge to regain access to my account. I have been trying to resolve this since the beginning of November, when I was expecting a payment of over $[redacted]. I am not sure what the charge is for, as I never received any prior alerts about it. Without access to my account, I couldn't see that my balance was negative. It's frustrating that my account access was cut off over a small old charge of $7 or $8. I wish they could have deducted it from my Ebates payment to resolve the issue. Especially during the holidays and as I am currently living in my truck, every dollar counts.

I recently received the items I ordered, but I received four of the same size when I was expecting a variety of sizes. I am also waiting for more orders and need to verify their contents. Unfortunately, I have been struggling to get in touch with customer service - there is no live assistance, and when I call, it either rings endlessly or goes to a busy signal. I need to discuss the charges on my credit card from October to November, with no mention of the December charges. I am concerned about incorrect or unidentified charges totaling hundreds of dollars. This situation has disrupted my Christmas shopping, and I demand a refund for all erroneous charges. I refuse to spend more time returning items and paying for shipping. I am extremely disappointed and frustrated with this experience.

I have been struggling with PayPal and the company regarding a product I refused and returned to China. I have not received my refund since sending the product back on September 26. Today, I received a bill from a collection agency for the item I returned. I canceled the order shortly after purchase due to the overpriced product, but the seller ignored my request. The shipping label on the package is LN[redacted]13CN, containing a laser pen. I have the receipt showing the return at the Middletown Post Office. Despite confirming with the post office that the package was heading to China, PayPal refuses to acknowledge its return and shows it as delivered to me. This has resulted in a negative balance on my account, damaging my credit. I demand a resolution, my refund, and a correction to my credit standing. I am frustrated with PayPal's handling of this matter and plan to close my account once it is resolved.

I have two open cases from the same person who authorized these payments, even making additional payments through PayPal. Despite owing me money, they have been harassing me for months. I blocked them due to feeling unsafe. Despite providing info to your platform, it seems like nothing is being reviewed. I now have a negative balance that has increased. I need your assistance as the person is wrongly disputing these authorized transactions. Please take action so I can use my PayPal without unjust charges.

I have two cases open from the same person who authorized payments and even made additional ones through PayPal. Despite this, he is claiming transactions were unauthorized and now my balance is in the negative. The situation is from a personal transaction, not a sale, with him owing me money. After blocking him due to harassment, I've been unable to reach out effectively to you. I want to ensure these authorized transactions are acknowledged, as he owes me money and is now causing additional issues regarding payment. I need assistance with this matter promptly as I rely on my PayPal account for essential payments, and it is unfair to have a negative balance due to his actions. Your attention to this is greatly appreciated as this person, who I had to block for personal safety, is causing unnecessary complications regarding money he owes me.

I am currently dealing with a fraud case involving my ex-bookkeeper, Stacie Reid. She has embezzled from me, including using my PayPal account. Despite submitting the required investigation statement and providing the police case details, I have not received any updates from PayPal. Stacie Reid has also committed additional crimes like burglary, but the police are waiting for all embezzlement charges to be court-ready before taking action. I need PayPal to provide me with a detailed list of fraudulent charges made by Stacie Reid, including transactions to her and a fraudulent purchase under another name. There seems to be confusion on which charges are fraudulent on the form provided by PayPal. I am struggling to navigate the website to compile evidence for the police. PayPal previously mentioned a total of $[redacted] in fraudulent charges, but I am unable to document it accurately. Stacie Reid's account was temporarily suspended but has been reinstated, while mine remains frozen. I urgently require PayPal's cooperation to progress my criminal case against Stacie Reid and access to Fraud department support. Your prompt assistance in moving this case forward is greatly appreciated.

I am writing about my ongoing case #PP-[redacted]-[redacted]-[redacted]-[redacted] involving the merchant Flower Children Hippie Stuff. I have been in touch with the company regarding a sweatshirt I bought, which I found unsatisfactory. The lettering on the shirt was the same color as the shirt (charcoal) making it unreadable. The merchant advised me to keep the shirt as they don't handle returns. They suggested I seek a refund through PayPal or my credit card. This was meant to be a Christmas gift for my son, and I cannot afford an alternative gift. The amount owed to me exceeds $50. It appears the merchant is unwilling to assist further. I trust that PayPal will handle this matter promptly. Thank you.

I expected my account limitations to be lifted yesterday, but unfortunately, I am still unable to access my funds. Despite submitting all the required documents and speaking with several PayPal representatives, my account remains restricted. The transaction was for a personal item, not a supplier. Due to this ongoing issue, I faced penalties from my utility company for a late payment. I am growing frustrated with the lack of professionalism in handling this matter.

I am currently unable to access my account and have attempted to reset the password multiple times through the email link provided. Despite receiving the code via email and text, the system continues to display an error message after each attempt. I have contacted the customer service line but have faced difficulties navigating the automated system. After following instructions online to request a representative, the call was disconnected after nearly an hour of waiting. I have tried pressing "0" for assistance, but the call was terminated once more. After spending three hours with no resolution, I am considering deleting my account due to the frustration this has caused me.

I have used XOOM to transfer money from my U.S. bank account for cash pick up in Guatemala without issues in the past. However, on October 12, after delaying picking up $[redacted] for about 2 1/2 weeks, I was informed that the money had already been collected. Despite reporting suspected fraud to XOOM and Chase bank, XOOM's investigation did not prove any wrongdoing and they have banned me from using their service. Although my bank initially refunded the $[redacted], they may debit my account again if fraud isn't proven. Afraid of potential repercussions in Guatemala, I seek help as the situation remains unresolved. Another $[redacted] transfer made later in error also faced complications when I attempted to collect it without success. The Guatemalan bank's discrepancies in pick-up records and debiting my account have left me feeling targeted. Thank you for any assistance you can offer.

I am experiencing issues with my Visa debit card, ending in [redacted], as it is being denied despite having sufficient funds in my account. I have recently updated my address to 46 Mona Road, Portland, Maine, from my previous address in Lewiston. I believe the denial might be due to an address discrepancy. Additionally, I have a Citi card on file under the name Bunford, which I cut up but is still valid. However, I do not have the card number to provide. I recently changed my name from Bunford to Ryder due to remarriage. I am seeking assistance to rectify this situation and would greatly appreciate the opportunity to speak with a customer service representative to resolve these issues promptly. Thank you for your help. Jan Ryder.

Last week, I connected my bank account to my PayPal account. Following PayPal's instructions, the deposits were made and then withdrawn. However, when I tried to confirm my account by entering the deposit amounts, the system did not accept them. After two unsuccessful attempts, I was informed I couldn't try again. I am frustrated because I just want to access my money. Despite reaching out via email multiple times, I have not received a response. It's disheartening not to receive any explanation for the situation. PayPal mentioned my business nature poses a risk, which I find unfair. Crafting and selling handmade items should not be an issue. I require the funds for supplies and Christmas gifts, matters that should not concern PayPal. I have provided all the requested information and followed the steps but still cannot access my funds. It would be appreciated if PayPal could send a personalized response instead of generic replies that do not address my concerns. Thank you.