PayPal Customer Service Issues

I am currently traveling and needed to add a new card to my account, which I should have done before my trip. Unfortunately, I have encountered issues adding my new Halifax card and bank account. Despite multiple attempts, the details are not saved, and I am prompted to re-enter them when trying to withdraw. I had a chat with a Paypal assistant, but the conversation abruptly ended before resolving the problem. The chat option has disappeared. I have also tried emailing them through my account, but the send button is not working. Due to high international calling costs, I am seeking alternative methods to contact them as I urgently need to be able to withdraw funds to my account. Assistance in this matter would be highly appreciated. Sincerely, Alex

I am reaching out regarding a transaction my friend had on Facebook Marketplace with Mrs. AliaMarie Moyer for a collection of Colourpop cosmetics. Unfortunately, after several excuses and a fake tracking number, it became evident that it was a fraudulent scheme. Maria Alfaro tried to resolve the situation amicably but was blocked by the seller. We are seeking a refund of the payment made and appropriate action against this fraudulent seller.

For a while now, my personal email address has been mistakenly linked to a PayPal account in the UK. Despite my efforts to contact PayPal, I was unsuccessful. PayPal informed me that I do not have ownership of my own email address, even though I can provide any necessary verification. I need assistance in securing my email address as the PayPal account associated with it does not belong to me. I believe that illegal activities are being conducted under my email address, and I want to disassociate myself from it. I can confirm that the email address [redacted] belongs to me. My main PayPal account is connected to a different email address used by my family. It's distressing to know that my email is being used incorrectly. I seek help and wish to restore my trust in PayPal.

I was unfortunate enough to fall victim to a scam involving someone who sold or unlocked iPhones. I was used to handle transactions for customers and send 80% of the payments to him in bitcoin. Despite lending him $[redacted] in bitcoin, he has now become unreachable after weeks of charges. Customers are opening disputes as they never received their products. I have kept all my communication evidence on Discord, bitcoin transaction records, and details from others scammed by him. Sadly, I lack the funds to repay those affected. The silver lining is that we have collected enough information to help identify the scammer in person.

I am facing difficulty sending funds through my PayPal account. When attempting to complete the transaction, the system repeatedly states that my name is not registered with the phone number provided. I have been encountering this issue as I recently changed my phone and number. Now, I am unable to access my account, send money, or finalize eBay transactions awaiting my approval. Despite numerous hours spent on hold and speaking with representatives who assured me the problem would be resolved, it persists for three days now. My updated contact number is [redacted]. Name: Brenten Bearden.

I recently obtained a new phone number and updated my details on PayPal. However, I encountered issues when trying to send money as it stated my phone was not registered in my name. After spending the day resolving this by getting a new cell phone and SIM card registered in my name, I am still unable to send money due to the same problem. Despite confirming my email, password, and entering the 6-digit code, I am frustrated by the 72-hour waiting period imposed on me. I am in urgent need to process refunds and rent payments but the situation is becoming increasingly frustrating. My numerous calls to PayPal have been unfruitful with long wait times and representatives unable to assist effectively. Even after providing proof of identity to one representative, the issue persists. Additionally, a sale on eBay did not reflect in my PayPal account, adding to my concerns. I am reaching out for prompt assistance to rectify these issues and ensure speedy money transfers while also investigating the missing funds that ended up in another account.

I have reached out to PayPal support several times regarding an issue with the PayPal express checkout on my Shopify store. Despite following their instructions to integrate supported currencies and add an auto currency converter, the issue persists. I received emails from the support team advising me to change the integration currency to INR for Indian buyers or implement a currency switcher for both Indian and non-Indian buyers. Unfortunately, these solutions have not resolved the problem. As my store relies solely on PayPal as a payment gateway, this issue is affecting all my sales. I am seeking a permanent solution to rectify this issue and appreciate any further assistance.

I have contacted PayPal support multiple times regarding an issue with PayPal Express Checkout on my Shopify store. Despite following the instructions provided in emails from the support team, the problem persists. In the emails, I was advised to integrate supported currencies and add an auto currency converter. However, the problem occurs when an Indian buyer attempts to make a payment in USD currency, as Indian buyers can only pay in INR currency to Indian merchants. To resolve this, I need to change the integration currency to INR or use a non-Indian buyer account. Additionally, I was told to implement a currency switcher on my website to handle payments from both Indian and non-Indian buyers by toggling between USD and INR based on the buyer's location. While most third-party shopping carts offer currency switchers, PayPal does not have an official one. As the issue is impacting my sales, I seek a permanent solution as PayPal is my only payment gateway.

I placed an order with Saks Fifth Avenue through PayPal on November 27th for 3 items totaling $[redacted].79. One item, the Moncler Fulmar Chevron Fur Trim Hooded Coat, was shipped and supposedly delivered by FedEx on November 30th to someone called C. Santos, but it never reached me. Despite being home all day and expecting the delivery, it did not arrive. I contacted FedEx on November 30th and got case #[redacted]. I also emailed Saks.com on December 1st and spoke to a representative at Saks Fifth Avenue on December 3rd, receiving case number [redacted]. I am seeking a resolution to this issue and a refund for the missing item. Thank you.

I accidentally purchased 3 striped canvas tote bags from Monogram Hub, but I only needed 2. The tote bags are blue and white striped with the initials "LMK" and red and white striped with "CAG". Due to difficulty using the voucher codes, I mistakenly ordered the extra bag. Monogram Hub informed me I could receive a $25.00 refund if I provide the voucher number for the third tote. I bought the totes through LivingSocial, managed to prevent the shipment of the third one, but need help locating the correct voucher number for the refund.

I recently bought two pillows from bonanza.com on December 1st, but I haven't received an invoice for the purchase. The seller, Thomas Gracie, instructed me to check PayPal for the transaction details, but I couldn't find any record. I need someone to reach out to him and confirm the transaction and the shipment of the pillows. If not, I would like a refund. The lack of transparency from the seller is concerning, and I paid $96.00 via PayPal. My address is [redacted] Weatherstone Drive, Paoli, PA [redacted]. I need clarity on this transaction and the status of my order. Thank you. - Julia Aceto

I made a purchase using PayPal but encountered issues trying to update my email and bank information. Despite providing my new details, the specialist refused to make the changes. They insisted I needed a smartphone for verification, even though they previously called my landline with a verification code. When I tried to update my credit card, they declined that too. After waiting for almost 4 hours to speak to someone, they were unhelpful, rude, and eventually hung up on me. The lack of assistance and disrespectful customer service were frustrating. I worry that they have my new bank information despite claiming otherwise. I plan to alert my bank about the situation to prevent any potential scams.

I have an open case in the PayPal Resolution Center [#PP-[redacted]-[redacted]-[redacted]-[redacted]]. PayPal mentioned reaching out by December 2, [redacted], but it's now December 3, and there hasn't been any contact. The message has been updated to "We will contact you soon!" I've been eagerly awaiting an order from Wish.com, and I used PayPal for peace of mind, but the situation doesn't seem as urgent to them as it is for me. There's no option on PayPal to add more details to my initial message for this dispute, which is frustrating. I simply want a refund.

My account was restricted at the beginning of October. I submitted all the requested information as instructed during the restriction. Despite receiving an email on October 8th stating that the limitation was removed, it remains restricted. I got additional requests for information on October 22nd and November 12th, but I cannot find where to submit them when I click on the notification. Today, my account has faced even more restrictions, yet there are no prompts to provide the required details. Upon clicking the notification bell, it shows that all necessary information was already submitted, promising a follow-up that hasn't happened. I urgently need to access my funds but am unable to. Your prompt assistance in this matter would be greatly appreciated.

PayPal mistakenly charged my checking account instead of the correct credit card on file for a payment to a family member. This error caused several overdraft fees. Despite multiple attempts to contact them via phone and being on hold for extended periods, I was unable to speak with a representative. The payment was meant to be processed on my Mastercard but was charged to my Visa on November 30, [redacted], totaling $[redacted]. I urgently need this issue resolved as it has created financial problems with my credit union account. I request that the amount be returned to my Mastercard promptly so I can address the negative balance on my Visa. I am eager to resubmit the payment using the correct card. I trust PayPal will handle this matter promptly, as I have always had a positive experience with them. I suggest enhancing customer service efficiency over the phone for future cases. Thank you for your help in resolving this matter quickly.

We recently purchased 2 quilts from a Facebook page selling quilts by a company called Bella Quilts. The payment was made through my husband's credit card via PayPal. We received a receipt mentioning PayPal. However, after emailing for tracking information, we realized that the email addresses provided do not belong to an existing company. Upon investigating on Facebook, we found articles warning about a scam using the name Bella Quilts to fraudulently charge customers without delivering any products. Our credit card company advised us to contact PayPal. We spent nearly two hours on hold with them tonight.

I recently signed up for PayPal Credit with a $[redacted] credit limit, but I am experiencing issues using the service. Initially, I could see my credit line in my PayPal account, but now it has disappeared. When trying to make purchases, particularly on eBay which is advertised as linked to PayPal Credit, I encountered multiple problems. During a recent transaction attempt, I was prompted to verify my identity through text or phone call, but neither option worked. I noticed my credit line was missing from my account and encountered difficulties adding it back as a payment method. I am frustrated by the lack of resolution to these issues, especially as I wanted to use PayPal Credit for my Christmas shopping with its interest-free period. Without a solution, I may reconsider using PayPal services altogether. I hope to hear back soon to resolve these issues. Best, CC Email: [redacted]

I suspect that I made a purchase from a questionable company named Harmagh. Although I haven't used my PayPal account in quite some time, this company managed to charge me through it. Recently, PayPal notified me to update my information, which I have not done yet. I attempted to contact the company via email, but all I received was an automated reply. Upon checking their website, I discovered it is no longer operational. Initially, I received a confirmation, but now I am unable to track my order due to the website being down. After conducting further research online, I found numerous negative reviews and complaints. It is frustrating since I typically only shop on reputable websites. I am hopeful that you can assist me in reversing this transaction. Thank you, I look forward to your response. Sincerely, Sharon S.

Dear PayPal Compliance Operations in Omaha, In January last year, documentation was sent from the Porcupine Mountains Wilderness State Park addressing a mismatch in the Name/TIN combination on the account. The name on the account was changed to "Linda Kermeen" from the original "Friends of the Porcupine Mountains Wilderness State Park." The correct account name is "Friends of the Porcupine Mountains Wilderness State Park" with TIN number 38-[redacted]. During a review of the online account information, I discovered this discrepancy. I am currently traveling with limited internet access. I have been trying to contact your phone line all morning but keep getting disconnected, which I find disappointing for customer service. In January, I provided the IRS [redacted](c)3 letter with the name "Friends of the Porcupine Mountains Wilderness State Park" and TIN 38-[redacted]. After being assured that the issue was resolved, recent problems have arisen claiming a mismatch between TIN 38-[redacted] and the name Linda Kermeen. My name should not appear on any tax documents as this PayPal account belongs to "Friends of the Porcupine Mountains Wilderness State Park" since [redacted]/[redacted]. I request that the account name be reverted to the original and corrected promptly. Kindly provide confirmation once this is done so I can verify online. Additionally, could you please share a contact name and number from the PayPal Compliance Operations department to assist in resolving this matter? I did not make the change to my name, and the account needs to be rectified right away. Thank you, Linda Kermeen

Hello PayPal, I recently had a phone call from a male agent from PayPal at +[redacted]1. The call ended at 16:15 GMT+01:00. During our conversation, the agent made some humorous comments about my account, which I found to be a bit tedious. We communicated over VoIP, and I provided him the last four digits of my debit card for verification. He then requested my cell phone number and sent me a security code -[redacted]- at 16:11, which I promptly shared with him. He mentioned that in 10 minutes, I would be able to access my account. However, I encountered some difficulties logging in. After receiving another security code -[redacted]- at 16:35, I managed to access a business account instead of my personal account. I am wondering if this is standard procedure for PayPal customer interactions. Any assistance would be greatly appreciated. Thank you in advance. Sincerely, Livia A.