PayPal Customer Service Issues

Hi, My PayPal account is at a 0 balance, and I have not made any purchases since [redacted]. I recently received an email purporting to be from PayPal regarding an order for an ASUS TUF Gaming F15 with invoice number [redacted]. The email included a phone number +1 [redacted] to call about a $[redacted] order, but the invoice does not have my name or address. I suspect this may be a hacker. I would like for you to cancel or close my account with PayPal, and investigate this matter. This is an ongoing issue with PayPal Support. Thank you, M.M. from PR

Hello. I need assistance with canceling payments. Last night, I opened a case that was closed without resolution. I am writing here for further explanation. I was recently scammed out of *** USD. The scammer posed as a friend and convinced me to send money multiple times. They claimed not to receive the funds, which led me to send more money, resulting in a total loss of *** USD. Even after reporting the issue and receiving a mail from PayPal stating the payments won't be refunded, I am reaching out here in hopes of preventing the scammer from receiving the payments and getting a refund. As a student in Prague, this situation has left me in a difficult financial position, and I urge for your assistance in resolving this matter.

I am reaching out for assistance regarding issues with WarriorPlus affiliates. Since March 18, they have promised commissions on products I purchased, but I have not received any payments. Despite seeking support through PayPal vendor contacts and WarriorPlus, I have been given the runaround. I have invested around $[redacted] in various products that have not lived up to their promises, and now I am struggling to get a refund within the 30-day guarantee. As a disabled woman, this situation is causing me distress. I need help recovering these funds. I am eager to share the problematic correspondence and would like to send it to a provided email address. Please assist me in resolving these financial matters that occurred from March 18 to March 31. You can contact me at either [redacted] or [redacted] Your help is greatly appreciated.

Phishing attempt: Invoice from Alyssleigama Tech ([redacted]) Alyssleigama Tech <[redacted]> Date: 4/8/[redacted] 11:33 AM Recipient: [redacted] Hello [redacted], You have received an invoice for $[redacted].34 USD from Alyssleigama Tech. Please review and pay at your earliest convenience. Thank you for your attention, Alyssleigama Tech Please be cautious of phishing emails claiming to be from PayPal. Authentic PayPal emails will include your full name for verification purposes. Sincerely, PayPal

I am seeking assistance regarding a billing discrepancy on my account with PP. I recently paid off my balance in full, but noticed a $12.77 auto-payment that had already been transferred to another card. Despite this, I have been informed that a payment was missed. The charges accrued after April 1st should not be due until May, so a late payment should not be reflected. I value my credit score greatly and strive to maintain it. I made a payment last night, even though it is not technically due yet, to rectify the situation. Please address this billing error promptly to ensure that no late payment is recorded. Kindly reach out to me directly. I am frustrated by the situation, particularly after just returning from being hospitalized due to having a pacemaker implanted. I am eager to resolve this and appreciate your attention to this matter. Thank you, Kathy S.

Our Paypal business account has been restricted due to officer identity verification problems. Here's a summary of the issues and my interactions with customer service: -December [redacted]: Three former officers couldn't be verified as they were no longer with the company, and we couldn't remove them due to a Paypal technical glitch. -March [redacted]: After months of explaining the situation to customer service and receiving no resolution despite submitting required documents multiple times, Paypal finally removed the inactive officers when requested. -March-April [redacted]: We submitted verification documents for current officers, but Paypal questioned the match of names and address documentation, even though the information was accurate. I've struggled with Paypal support and am frustrated that email communication is no longer possible. I am seeking assistance and would like a quote for resolving this issue. Thank you.

Bonjour, Je fais suite à un litige avec Wish concernant ma commande passée le 16 mars sous le numéro 6231c4f51640e3eb7b204b84. Malgré la clôture du dossier PP-D-[redacted]49 le 14 avril, j'ai encore des articles pour lesquels j'ai fait des réclamations. Wish mentionne que le litige n'est pas clôturé, m'empêchant ainsi d'obtenir des remboursements pour ces articles. J'ai tenté d'expliquer que le conflit ne devrait pas impacter les autres articles pour lesquels le dossier est clos en leur fournissant des preuves, mais le service clients maintient sa position. Je me retrouve dans l'incapacité d'ouvrir de nouveaux litiges sur PayPal pour les autres articles. Comment puis-je résoudre cette situation? Merci pour toute assistance apportée. Cordialement, Steve D.

My business PayPal account has been permanently restricted without a clear reason provided. I have been running a legitimate business for two years under the name "Sulafreyja" on platforms like Etsy and Patreon. Recently, I decided to create my own website at "www.sulafreyja.net" and integrated PayPal for its convenience in offering "add to cart" and "buy now" buttons. Shortly after launching my website, I received a series of emails within one minute informing me that my account access was permanently restricted, funds were being held, and instructions would follow in [redacted] days. Despite being a registered small business owner with the IRS for two years and providing all necessary documentation, my account remains restricted. This sudden halt in my business growth has caused significant stress. I have reached out to customer support, but they could only initiate an investigation that might take over a week. I possess all the required documents to verify my identity and business legitimacy promptly. I urgently need this issue resolved to resume my services, as customers are already seeking alternative payment methods due to this setback.

My business PayPal account has been permanently restricted without a clear reason. I have been running a legitimate business for two years under the name "Sulafreyja" on Etsy and Patreon. Recently, I created my own website, "www.sulafreyja.net," and integrated PayPal for easy check-out. Shortly after launching the website, my account was restricted, funds frozen, and I was given a [redacted]-day timeline to resolve the issue. Despite being a verified self-employed small business owner with the IRS, the restrictions have hindered my business growth and caused tremendous stress. I have contacted customer support, but they informed me that an investigation could take over a week. I am prepared with all necessary documents to verify my identity promptly and resume business operations. Restoring access to my PayPal account swiftly is essential as I offer religious services through my business. Customers are already seeking alternative payment methods due to this issue. I urge for a quick resolution to lift the unfair restrictions on my account.

Hello, I recently set up a 3-payment plan using PayPal to purchase goods. The first payment went through on time. Prior to the second payment, my bank flagged three transactions, including the second installment of the plan, due to a fraud concern. I verified the transactions and my bank assured me the payments would be honored, but it might take up to 21 days to clear the funds. I want to apologize for any delays as this was out of my control. Rest assured, the funds are available in my account and will clear soon. Thank you for your understanding. Best regards, S. Slater

I made a purchase from a Facebook ad in late December [redacted]. The confirmed order number is #[redacted][redacted]. I am unsure of the exact charge amount as it has been a while. The name on my credit card bill appears as "Orgasior" with a phone number for PayPal and an abbreviation for Hong Kong. There were two charges, one for $32.23 and another for $20.07 listed as "ABDISEMEDAL FB." I suspect fraud after researching online, and the shipping company only offers vague responses about delays due to Covid. They promised to expedite the process, but it seems like a tactic to avoid addressing the issue. I purchased a Willow Tree figurine called "Embrace My Happiness." I am concerned about the charges and would like to investigate the one related to Hong Kong further. The email confirmation I received lacks company details, and the tracking information is unclear.

I made a purchase through a Facebook ad on December 28, [redacted], totaling $32.23. My credit card statement indicates a PayPal transaction under the name "Orgasior" with a phone number associated with PayPal and the abbreviation "HK" for Hong Kong. Upon researching the tracking information, it seems the company is considered fraudulent, with no updates past January 26, [redacted]. When contacting the supposed shipping company, they only mentioned Covid delays and assured me they would expedite the process, which I now doubt as communication has ceased. I am concerned about the legitimacy of the charge and suspect fraud. The item I ordered was a figurine named "Embrace My Happiness." Despite numerous inquiries, I received no company details or address. The link provided led to a courier tracking website. I have not received the item or any further information, thus, I request a refund for non-delivery and ask PayPal to investigate the potential fraud involved.

I am having difficulty accessing my checking account online due to being unable to set a new password as the registered phone number is not mine. I received a request for identity verification, needing documents like a social security card, driver's license, and proof of address. I am struggling to find where to submit these documents as the website provided seems outdated. I hope this issue does not affect my payments. If needed, please contact me at [redacted]. Thank you for your assistance. - T. B.

I purchased a cordless Dewalt tool kit from Facebook Marketplace. I was expecting a set of 15 high-quality 18V battery-powered tools, but instead, I received a small box of cheap and poor-quality hand tools. I contacted the seller, who initially offered a partial refund, which I declined. Their subsequent offers were still unsatisfactory, resulting in a dispute through PayPal. Despite presenting my case, PayPal's resolution center surprisingly sided with the seller. I am left without the tools I paid for and only received inferior replacements. I am seeking a full refund for this misrepresented transaction.

I encountered an issue with my PayPal account where I can log in with my password, but experienced a security check requiring my phone number which I no longer have access to. After confirming through email, PayPal prompted me for phone verification. I find this frustrating and have been unable to access my account for 21 days. Many users have faced similar problems with PayPal's security measures. I believe PayPal's customer service lacks human support and the process seems overly cautious. This experience has led me to question PayPal's integrity. It feels disheartening to face such obstacles when trying to manage my account.

I have encountered an issue with cashing out from surveys as the app indicates I am not fully verified with PayPal, even though PayPal confirmed my verification status. I am unable to resolve this on my own and need assistance to ensure the money can be transferred to my account. I have screenshots of the app's message and PayPal's verification status as proof of the problem. I believe improvements should be made to the verification process to expedite it and eliminating the ineffective automated text system would be beneficial.

I am having trouble logging into my account because I have forgotten my password and no longer have access to the email account linked to it. I had to change my phone number urgently due to escaping a dangerous situation where I was harassed with numerous calls and texts. I usually write down all my passwords in a journal, but I was unable to retrieve it when I fled the situation. I have changed all my passwords and personal information, including my phone number, but I cannot remember my PayPal password to log in. I am unable to use the customer service feature to message for help. My email is [redacted] Could you please send a reset link or provide assistance so I can regain access to my account? I will update my phone number as soon as I can log in. I prefer not to create a new account as I have had this one for a long time. Thank you for your help and attention to this matter. Sincerely, Jaime McCray

I recently made a purchase using PayPal and was assured by PayPal that I had buyer protection. However, I have not received my order, and I am unable to reach the seller. I tried to file a claim with PayPal within the proper timeframe, but my claim was quickly denied, and the process was discourteous. The tracking information shows that my order is being delivered to a different city than mine. I am also experiencing difficulty accessing my account due to phone verification issues. I am frustrated by the lack of support from PayPal and the incorrect delivery address of my package. What steps should I take next?

Hello, I recently placed an order on Amazon for a Pressure Washer, but I received two billing statements from PayPal and noticed some discrepancies. One payment was made to Chengduneijingkongdeshangmaoyouxiangongsi for $92.30 USD, and the other one seems related to my order #[redacted]4 for a Simpson MegaShot Gas Pressure Washer. The shipping details are unclear, and I also received a suspicious call asking for $[redacted] on behalf of Amazon. Can someone please contact me to provide guidance on how to proceed with these orders? Thank you. Donald Brush.

I am having trouble logging in as the system can't verify me. Recently, I changed my phone number, and after resetting my password, I logged in but couldn't find a previous payment before the number change. This triggered a request for an SMS verification, which led me to reset my password via email. However, the system still cannot verify my identity. Unfortunately, my severe social phobia makes calling for help difficult. Other platforms use various secure methods to verify identities such as license photos or AI facial recognition, which can be frustrating but more thorough. It seems unnecessary for this platform to restrict verification to phone calls only, especially when facing login issues.