Pandora Radio Customer Service Issues

Last night, Pandora switched to offline mode unexpectedly despite my internet connection being stable. I have a Pandora Plus subscription. The app is now stuck on the Secret Garden radio station and will not let me access other music stations. When I try to view the Feed section, an error message pops up saying my account details are incorrect. This same message appears whenever I navigate to other sections. I have not made any changes to my account, so I am unsure why this issue is occurring. I am seeking assistance in resolving this problem.

I am experiencing an issue where Pandora stops playing after a few hours consistently. This happens on Alexa, Google Home, and my computer. Strangely, it doesn't occur with Spotify or other music apps. I understand that Pandora may not want to "play to an empty room," but I have paid for the music and expect uninterrupted service. It's frustrating that I have to continually monitor Pandora and restart it. This problem has not been resolved despite my efforts. Thank you.

Dear Pandora Radio, I recently updated my credit card information in April [redacted]. However, since then, I have been double billed on the credit card you have on file. Despite reaching out to Get Human for assistance, the issue has not been resolved. I have been charged double from April to July, and now I see that I have been switched to free Pandora with commercials. I would appreciate it if this billing error could be corrected promptly. I would like to continue using Pandora without commercials and ensure that the double billing stops as soon as possible. Sincerely, H.J.W.

I have been double-charged for my plus subscription every month for more than a year, totaling $[redacted] in unnecessary charges. One charge is $4.99 from Google Pandora, and the other is $5.45 from Pandora Internet. I am concerned that my card details may have been compromised by Pandora as I cannot find anyone else being billed by Pandora Internet for $5.45 in their online statements. I have thoroughly researched but cannot locate this "Pandora *internet" on my billing statements. I expect a resolution to this issue promptly and a refund for the extra amount I have paid. I want to clarify that there are no other Pandora accounts linked to my card for these charges.

I am having trouble switching back to Pandora Plus. After updating my credit card details, I was automatically enrolled in Pandora Premium. Despite trying to revert to Pandora Plus on the site multiple times, I keep getting redirected to Pandora Premium. I am aware that Pandora Plus will be discontinued in September, but until then, I would like to keep my preferred subscription. I have also not received any responses to my emails. When Pandora Premium was introduced last year, I expressed my reluctance to join unless the option to shuffle between stations, a feature I value, was added. I have been a loyal customer for over ten years and even gifted subscriptions to others. However, if the shuffle feature is not included in Pandora Premium, I will have to discontinue my subscription. I truly hope to resolve this issue or understand the reason behind this change.

I own a Subaru with a Starlink system that includes Pandora connectivity through a phone app. Recently, the connection stopped working, even after the dealer and AT&T attempted fixes. I upgraded my phone to a S9+ to troubleshoot but had no luck. I discovered a temporary fix by adjusting the settings in Pandora. Now, I have to repeat this process each time I start the car. I've tried reinstalling Pandora and upgrading to premium without success. Any advice on a permanent solution would be greatly appreciated. Email: b******[redacted]

I've had the same technician twice now, and each time she's directing me to a website that requires my credit card details. Although she mentions it's refundable, she hasn't explained how. Additionally, whenever she transfers me, my screen freezes, and I lose the ability to communicate. I haven't been able to address my concerns about providing my credit card information before being transferred. I find it concerning that my credit card number is requested, as I am cautious about sharing such sensitive information. Despite contacting live support twice, spending over two hours seeking assistance, and being transferred without being able to fully express my issue, I still haven't received a resolution. It's frustrating that in each of the three conversations documented in your records, I was simply transferred without receiving effective support, especially when I had to pay $5 for each service interaction. It seems unreasonable to pay for support on a service I'm already subscribed to.

I signed up for the trial period of Pandora Premium for the 60-day free trial and knew it would begin at $9.99 per month after the free trial which was fine. However, it did not happen that way. My account has been charged over $[redacted], and I am upset. I want this issue resolved immediately. This has caused all kinds of problems that you may not understand. I am highly disappointed and plan on taking my music listening business elsewhere because it seems Pandora Radio is a scam. A little over $[redacted] may not seem like much to most people, but as a mom, it is a significant amount that has now affected my children. Something needs to be done to correct this matter now.

I am still waiting for assistance with the issue mentioned earlier. I am planning to dispute my service bills since I have had trouble using Pandora intermittently before this complaint and for a full 8 days after reporting it. I am very frustrated with the lack of customer support. Despite trying to call the customer service number multiple times, I was not given the option to speak to someone to fix this problem. I have also reached out to Google Play and my mobile phone provider. Please get in touch with me urgently at [redacted]. If this matter is not resolved, I will involve a business attorney. Thank you.

I did not agree to or authorize the renewal subscription charge. Please provide a refund and cancel all subscriptions. Here is the email I received from Apple Pay for reference. Thank you. Apple Receipt APPLE ID: [redacted] BILLED TO: [redacted] TOTAL: $80.51 DATE: Aug 22, [redacted] ORDER ID: P3LLTL5V72 DOCUMENT NO.: [redacted]92 The subscription will automatically renew unless canceled 24 hours prior to the end of the current period. To manage your subscriptions or cancel auto-renewal, please sign in using the link provided. You can cancel your subscription at any time for a refund of $90.11. iTunes Store PURCHASED FROM: Fallen PRICE: $80.51 Subscription: Pandora Premium Family (Automatic Renewal) Subscription Period: 6 Months Subtotal: $80.51 Tax: $9.68 TOTAL: $90.11 For any billing inquiries, please refer to iTunes Support. You can also adjust your password preferences for iTunes, iBooks, and App Store purchases. Apple ID Summary • Terms of Sale • Privacy Policy Copyright © [redacted] Apple Inc. All rights reserved.

I cancelled my free Pandora Premium Trial over a month ago and removed my card details. I noticed a charge for August, despite cancellation prior to the trial end. I have since cancelled the subscription again and deleted my card details. I require a refund, assurance against future charges, and an explanation for the error.

I have been experiencing issues with my Pandora Premium for several weeks now. My phone is no longer Auto Linking with my car via Bluetooth as it used to. I have to manually go to the advanced settings every time and press the Auto Link button. This process is becoming too inconvenient for me. Despite checking with Sprint and Chevrolet about my car's system, the automatic link feature no longer works. This Advanced feature is essential to me as a paying customer. I have even had experts from Stingray Chevrolet look at it without success. If this problem persists, I would like to know why before considering canceling my Pandora Premium subscription. Your prompt assistance in resolving this matter would be greatly appreciated.

I have a Roku Smart TV and have been using the Pandora app without any problems for almost a year. However, today when I tried to log in, the app kept returning to the home screen. I uninstalled and reinstalled the Pandora app, as well as reset my password. Despite following the activation steps repeatedly, the app still won't let me log in on my Roku TV. I contacted Roku customer service, but they couldn't fix the problem and suggested I call Pandora customer service for assistance. I'm unable to access my Pandora account on my Roku Smart TV. I would appreciate any help in recovering my account. Thank you!

I love listening to your Grateful Dead station on the radio, and my children enjoy it too. However, sometimes a song by a band called "Anal Cunt" plays, which is quite offensive to us. If this is meant to be a joke by someone in your team to shock and upset listeners, it's working. I don't find it funny at all, and I would appreciate a prompt response from you to explain this situation. Thank you.

A few days ago, on August 31, [redacted], I encountered an issue with the "This American Life" station on Pandora. I consistently received error code [redacted], prompting me to close or retry, and was unable to select a different episode as only the current episode would play. I attempted to resolve this by trying again over the course of several days and even went as far as uninstalling and reinstalling the Pandora app, but the error persisted. I hope you can assist me in resolving this problem as "This American Life" is one of my favorite stations. Thank you for your help. Sincerely, B. S.

Regarding my PANDORA account with the number [redacted] registered under the name Paula Alter, I have been continuously billed monthly for services that I am unsure about. The main issue at hand is that my account is linked to the email [redacted], which Google has apparently deleted. This makes it impossible for me to access my account. My current email is [redacted], and my current address is 210A Cliff Avenue, South Amboy, NJ [redacted]. I seek assistance to rectify this situation promptly as I want to utilize my Pandora account without any hindrances. Please address this matter accordingly. Sincerely, Paula Alter.

While I am out mountain bike riding with a group, my Pandora Plus keeps stopping, prompting me to subscribe. I did not sign up for Pandora Plus and don't appreciate being charged for it. Having to stop just to press "no thanks" is frustrating. I believe it was accidentally ordered while trying to close an ad. Please cancel my Pandora Plus subscription. Kindly confirm the cancellation via email.

Subject: Unauthorized Subscription Charge Dear Sir, I recently noticed a charge of $14.99 from my Bank of America account, likely made with my Visa card ending in [redacted], on August 31st. I want to bring to your attention that I do 'not' have any active subscription with your company and did not authorize this transaction. This withdrawal was carried out without my consent or any prior notification, and I find this behavior unacceptable as it feels like my money has been taken unlawfully. I expect an immediate refund to be made to my account; otherwise, I will have to seek action in accordance with California banking regulations. Please treat this communication as a formal request for the prompt return of the wrongly taken funds. Sincerely, J. P. Contact email: [redacted] Initial notice: 9/4/18, no response from Pandora

I have been subscribed to your app for a while now under the "Pandora Premium" plan at $9.99 per month. My last payment was on August 30th, [redacted]. According to the Google Play Store, my next payment is due on September 30th, [redacted]. However, on September 11th, [redacted], I received a notification that there was an issue charging my credit card. I am confused as to why the app is trying to charge me twice in one month when I already made my payment 12 days ago. This is concerning as I value my Pandora app but may consider switching if this issue persists. I hope to receive a prompt explanation regarding this matter. Thank you for your assistance. - M.L.

I have been a loyal Pandora customer for years. Unfortunately, in June [redacted], I had to cancel my Pandora Premium subscription due to health and financial challenges. Today, September 13th, [redacted], I noticed a $83.23 charge on my credit card for a renewal which is an error, as I no longer have an active subscription. I am seeking a refund for this charge and any associated tax due to the mistake in processing with my Pandora account. We recently bought a new home and had to cancel our Pandora account and remove the credit card on file. While I understand mistakes can happen, I cannot approve this charge on my card. I appreciate your assistance in resolving this payment error. My Pandora account is registered under the name Emily Gray with the Pandora ID [redacted] Thank you for addressing this matter promptly and for your help. Warm regards, Emily Gray.