PNC Bank Customer Service Issues

One of PNC's policies is causing inconvenience for customers. I've had to replace my personal credit card twice this year due to fraudulent charges. After receiving a new card, my payment history did not transfer correctly, leading to a changed payment date that caused issues with my charges being blocked. I have now adjusted the payment date to align with my schedule, hoping to resolve the problem. Nevertheless, my credit card payment history should stay consistent regardless of the card I use. I always pay off this card monthly, a habit reflected in years of positive history on file that isn't transitioning to this replacement card. I find it unfair that my good payment track record is not accurately recorded, especially after going through the trouble of getting a new card multiple times and dealing with changed payment dates. I hope for a solution to this issue.

I reached out to PNC for assistance with a double overdraft fee totaling $72. I wasn't notified beforehand and the head manager couldn't resolve the issue. Had I known about the overdrafts in advance, I would have transferred funds to avoid the fees. Please refund the $72 they charged me without warning.

After being a loyal customer of PNC for over 20 years, I finally realized that receiving help when you need it can be a challenge. While some employees are helpful and kind, others seem uninterested in assisting customers. Despite not needing a loan previously, I decided to inquire about a small loan to improve my credit score. I thought, who better to help me than my long-time bank? Upon applying for a loan of $3,[redacted] to $5,[redacted], the woman who took my details was friendly and efficient. However, after being transferred to a male representative, I could sense his negative attitude immediately. He rudely dismissed my request, leaving me feeling belittled and unworthy. This experience left me questioning my loyalty to a bank that failed to provide the support I needed. It's disheartening to receive such poor treatment after two decades of patronage. I hope this feedback reaches those in charge so improvements can be made to enhance customer service. Sharing my story has provided some relief, and though I suspect it may go unheard, I feel better having expressed my concerns. Thank you for listening.

Hello, I am writing as Teslime Gokgol from Turkey. A while back, during my time in the USA in [redacted], I remember opening a bank account while I was employed at Mercyhurst College (now University). Regrettably, I completely forgot about this account until recently. Given that I am currently residing in Turkey with updated contact details and a new surname post-marriage, I wanted to check on the status of this account. While revisiting my old address, I stumbled upon correspondence from your bank. I still possess my debit card and related information. Could you kindly confirm if my account is still active and accessible for use? I am now engaged in online work and believe it would be advantageous to retain funds in this account. Below are the initial account details for your reference. Best regards, Teslime Gokgol Account Holder Name: Teslime Bagci Account Number:60-0[redacted] further details can be provided upon request.

I am reaching out to express my concerns regarding recent interactions with Taylor, the PNC loan officer at the Carlisle Street branch. Despite being a loyal customer with both loans paid off, I feel frustrated by the lack of attention to detail and care in addressing my financial issues during my scheduled appointments. Taylor's dismissive attitude and reluctance to review my bank statements have left me feeling disregarded and dissatisfied with the customer service at this location. Additionally, the delay in receiving my statement and discrepancies in my account balance have only added to my frustration. I believe that appointments should be utilized to resolve issues and provide assistance, rather than being met with indifference.

Hello, My name is Jung Hun Kim, and I recently received the following email notification: On October 5, [redacted], my account ending in [redacted] went overdrawn. The email details the overdraft situation and requests me to sign in to Online Banking to view the Insufficient Funds Notice for more information. Two transactions were covered by PNC on October 5, [redacted]. These transactions were LJ8QG3 WEB PMTS ALLIANCE for $[redacted].00 (house rent) and CITY UTILITIES BILLPAY CITY OF F for $72.46. A net fee of $72.00 will be charged on October 6, [redacted]. As a current student, with my wife losing her part-time job due to COVID-19, I faced financial difficulties this month, resulting in a late payment of my house rent. To cover these expenses, I requested help from my family abroad, but there have been delays in the remittance process. Amidst these challenges, the $72 fine is adding further strain to my financial situation. I am seeking assistance to potentially reduce or resolve this fee. Any guidance on the necessary documentation or branch visit requirements would be appreciated. Thank you.

Hello, I received an email stating that my account ending in [redacted] was overdrawn on October 5, [redacted]. The email mentions a net fee of $72 due to insufficient funds. As a current student dealing with financial difficulties due to COVID-19 and overdue rent, the additional fee is burdensome. I sought help from family abroad which has been delayed. Is there any possibility of a reduction in the $72 fine? Kindly advise if documentation or a branch visit is necessary. Thank you, Jung hun Kim

I have received my Performance Select Statement and I am trying to understand the implications of inactivity on my account. If my account becomes inactive, does this mean that I will incur charges and fees? I am concerned about leaving my money in the account without using it if fees will be applied. I have tried contacting the White Oak office and the customer service numbers provided on the statement multiple times over the last two days, but no one has answered after holding for 10-15 minutes each time. This lack of response is unacceptable. I am seeking clarification on the inactivity fees and I hope to receive a response soon. Thank you, Gloria A. Goode-Barone Account #11-3[redacted]

I am experiencing ongoing issues that have not been resolved. I have initiated two disputes regarding an unauthorized transaction that caused significant inconvenience and led to multiple unexpected overdraft fees. Some of the fees were incurred even though my account should have had sufficient funds. Recently, Lyft deducted $[redacted] from my account despite being instructed not to do so. I have contacted Lyft, and they acknowledged the error. Although I have submitted two disputes to PNC, they advised that it would take 10 days to investigate, with a potential provisional credit for the $[redacted]. However, this does not address my immediate financial struggles. While a customer service representative removed two overdraft fees yesterday, I was charged another one this morning, adding to my frustration. The Lyft transaction should not have been debited from my account, leaving me nearly $[redacted] in the negative. Over my ten-year relationship with PNC, I have grown wary of their banking practices and how they seem to profit from overdraft fees. This unresolved situation and their questionable deductions have left me deeply disappointed in their services.

I am attempting to cancel a recurring charge on my credit card. I previously contacted your support team. In September, I received a letter at my California address requesting a reply by the 24th of September. Unfortunately, I did not receive the follow-up letter, as it was redirected to my current address in South Africa and had to be sent via UPS. The letter asked for additional details regarding my issue, which I have prepared in a written document. However, being in South Africa, I am unable to reply by mail due to extended delivery times to the U.S. and the absence of fax services here. South African companies primarily use email for communication. I urgently need assistance on how to proceed with resolving this issue. Thank you for your prompt attention to this matter.

To the concerned party, I recently incurred an unexpected charge of over $[redacted] while traveling outside the US. Despite promptly transferring $[redacted] to my debit card upon receiving an alert from PNC, I was still charged a $36 late fee for a total of over $[redacted]. I've been a loyal PNC customer for more than three years with a positive credit history, and this oversight was an anomaly. Furthermore, PNC failed to notify me until the third day, after the additional charges had accrued. Due to these circumstances, I kindly request a one-time waiver of the late fee. Your understanding in this matter would be greatly appreciated.

In [redacted], PNC unilaterally closed my accounts, including my main checking account ending in -[redacted]. The issue arose when payroll checks from my employer, Washington DC Party Shuttle LLC in Houston TX, drawn on Wells Fargo Bank - 14[redacted]8, consistently had insufficient funds upon deposit into my PNC account. Each time this happened, PNC would reverse the deposit, charge fees, and notify me about the shortfall. I had to cover the deficits by depositing my own funds, paying PNC's associated fees, and dealing with the repercussions of the reversals. Subsequently, PNC shut down all accounts associated with me, cut ties, and prevented me from opening new accounts. I would like to have my account reinstated with PNC to resume banking operations.

Hello, my name is F Leigh Endsley. I have been with PNC Bank for many years. Unfortunately, my husband passed away in [redacted], leaving me with financial challenges due to his long illness, outstanding medical bills, and unresolved company issues. I have been struggling to make ends meet, selling personal items to survive. My deteriorating health prevented me from working. Despite our prior financial stability, my credit has suffered. I have no family support and faced difficulties getting a loan against my paid-off home. I am reaching out for assistance as I navigate this difficult period, desperately seeking help to cover my basic needs and medical expenses. If anyone has advice or resources to offer, please reach out to me at [redacted] Thank you for your understanding.

I contacted [redacted] to inquire about the payoff amount for our auto loan. Upon selecting the callback option, I received a call back shortly after. However, after confirming my callback request, the call kept ringing for 5 minutes without anyone answering. Unfortunately, I was unable to get the information I needed. Additionally, I faced difficulty accessing my online account due to persistent error messages. I am becoming increasingly frustrated by the situation as I simply want to obtain the payoff details for loan # 33-02-[redacted]68. My name is William Thomas, and I reside at [redacted] Greenacre Dr, Sebring, MI [redacted].

I recently experienced financial difficulties due to the impact of COVID-19 and had an overdraft on my account. Despite receiving daily emails about the low balance, one day the balance showed as 0 without any prior notification that my account would be deactivated. On December 5th, I attempted to access my account and realized it had been deactivated after depositing $98.50 to help my children and myself relocate from a domestic violence situation. The deposit was accepted by the ATM, but my account was not accessible. I desperately need that money refunded as it is crucial for our survival. I have not received any notification regarding the deactivation of my account or the status of the deposited funds. I am in a difficult situation, unemployed due to the pandemic, and struggling to meet basic needs including my son's medications. I am seeking assistance in resolving this issue promptly to support my family.

I am disappointed to learn that the Conyngham, PA branch has closed. It used to be a great bank with excellent tellers. Now, I am unfortunately having to use the Susquehanna Blvd. Hazle Twp branch, which has not been a pleasant experience. Every time I go through the drive-thru there, I end up waiting at least 30 minutes. Occasionally, I opt to drive an extra 20 minutes to the Mountaintop PA branch just to avoid Hazle Twp's poor service. Today, I decided to give Hazle Twp another chance. I got there at 9:25 a.m., and was the fourth car in line. Unfortunately, a white jeep held up the line for over 35 minutes at the drive-thru, causing frustration for everyone waiting. PNC needs to address these ongoing issues at the Hazle Twp branch. The long wait times and traffic jams created by the backed-up cars are unacceptable. I urge PNC to open more teller lanes or direct customers with lengthy transactions to come inside to avoid inconveniencing others. This situation is simply not good for business.

I am contacting you from the Michigan Department of Transportation in Saginaw, MI regarding the easement we are interested in purchasing from your customer, David Ricketts, for the property located at [redacted] S. State Street, Davison, MI [redacted]. Mr. Ricketts's mailing address is [redacted] 66th Street, Fennville, MI. We typically request a bank to sign a subordination agreement when a mortgage is indicated on the Title. Although the Title shows a mortgage, Mr. Ricketts claims to have settled it approximately 5 years ago. Could you kindly provide us with a copy of the Discharge of Mortgage for our records? Thank you.

I'm feeling very frustrated and upset. I attempted to deposit money into my PNC checking account through the drive-thru for the past three nights. I had to go to three different locations each night, and they were all out of service every time. This is causing me financial strain as I cannot afford to keep driving around. I'm unsure how to resolve this issue. However, I wanted to inform you that I will be closing my account tomorrow, 12/14/[redacted]. -JoAnn Gray

I'm not sure if this is the appropriate forum to inquire, My business banks with PNC, and we have been submitting our change orders through the PNC cash ordering system due to our local branch not being able to accommodate our needs. Unfortunately, the phone number for the cash ordering system is not functional today. When calling, we either hear a busy tone or experience total silence. I am unsure how to proceed and am seeking assistance on how to place my coin order before our ordering window closes.

Hello PNC team, I am reaching out for assistance as I am currently not in the USA and unable to visit a PNC branch. I have forgotten my user ID and password after changing it recently. I have my debit card and social security number on hand and would like to access my virtual wallet solely to check my account balance. I would appreciate any help you can provide with this issue. Thank you in advance for your support. Best regards, Shoxruh Bek M.