Ourtime.com Customer Service Issues

Hello, I registered on this website on January 7th and temporarily suspended my access two days later. Since February 4th, I have been trying to reactivate it, and every day I receive the same response: an error in the attempt and that they will email me to help. So far, this has not happened, and it has been 9 days. I tried to register again with my same email address, and it says that the account is active. However, since I don't have access to it, I can't deactivate it either. I imagine that when the expiration date arrives, it will renew automatically since I haven't deactivated it. This situation leaves me feeling helpless. If my problem is not resolved, I will be forced to file a report with the police for what I consider to be a scam. If your intention is for me to make an international phone call to resolve this, I am not willing to incur such a cost. I hope you can solve this problem as soon as possible so that I do not have to proceed with filing my report. Thank you very much.

Good afternoon, about 10 days ago my father, under the username "nacer," noticed some unauthorized charges on his account. Despite not intentionally making any purchases for Zen or other categories, he found two charges on his card dated February 5th. Following this, he stopped using the app. The purchases seemed to have been made in error as they did not require any additional verification beyond having previous payment information on file. We kindly request guidance on how to proceed with requesting a refund for these charges. The account is linked to the email [redacted], and I can be reached at [redacted] The profile associated with the account is under the name "nacer," a 58-year-old male from Madrid, Spain.

Hello, my name is Kevin Ramsey. I recently received an email from your website, www.ourtime.com, dated 2-25-[redacted], with match suggestions and photos of the ladies provided. When I clicked on a 57-year-old female's profile picture to read her message and respond, I was prompted to upgrade my account for a subscription of 1 month, 6 months, or 1 year. I encountered an issue as I do not have a cell phone with a camera nor a credit card currently. Despite this, I wish to continue sending and receiving matches and emails from members. I plan to reach out to your customer service department on 4-29-[redacted] for assistance. I wanted to inform your customer service team about these challenges in advance. Thank you for your help. Best regards, Kevin Ramsey

The other day, I decided to try out your services and started to register. After selecting the package I wanted and providing my card number, the next step asked for an additional amount of money for a different package, giving no option to proceed without choosing among three amounts. I felt deceived and did not complete the registration; however, you already had my card number. To my surprise today, I see a charge of €48+ on my account for something I did not sign up for. Please contact me via email at [redacted] or phone at [redacted][redacted], or simply refund the money to my account. I can confirm that I have not used your application or any service. Looking forward to hearing from you. Sincerely, Mayte Guardiola Domínguez

On February 28th, I started signing up on your website to meet new people. I began the registration by agreeing to pay for three months. However, when I saw that after entering my bank card number, they required me to make three more payments, I was unsure why. At that moment, I stopped registering as it seemed like another scam. It slipped my mind since I didn't finish agreeing to the terms. To my surprise, last night I noticed a charge from your services on my bank account, which I do not want as I found them unreliable the other day. Now, imagine they charged me without my authorization. I have waited until this morning to call, but the only way to contact you is by dialing a United States number that doesn't even exist. Please refund my money to my account, delete my card details and any other information you have of mine. I don't want any more issues. Thank you. My name is Teresa María Guardiola Domínguez, I registered with the nickname "tessa," and I am from Malaga, Spain. My phone number is [redacted]. I hope you will get in touch with me as soon as possible.

It could be more user-friendly if the software didn't require scrolling through numerous calendar pages to input a birthday. For a sixty-year-old individual, this translates to [redacted] taps, coupled with the inconvenience of not being able to enter the date directly. As someone in the IT industry for 30 years, I suggest modifying the interface to allow users to input birthdates more efficiently. Personal frustration aside, I am unwilling to continuously tap on the screen to access my birthdate on the calendar.

The software usability would greatly improve with a more efficient method for entering birthdays. Scrolling through numerous calendar pages for birthdays involves excessive taps, particularly frustrating for older users. The mobile app lacks a user-friendly alternative input option like direct typing or numeric selection wheels for quicker data entry. With over ** years of IT experience, I recommend an interface update to streamline the process and enhance user satisfaction. Many individuals, myself included, find the current method time-consuming and off-putting. Simplifying the birthday input could attract more customers to your platform.

Dear OurTime Customer Support, I signed up on March 3, [redacted], but decided to cancel on March 6, [redacted] due to the limited [redacted]-character text fields for profile questions. Despite canceling, I continue to receive emails about potential matches, urging me to log back in. My frustration stems from my desire to express myself more fully, especially after seeing profiles with longer answers on the site. I explained this to the representative who assisted with my cancellation. I would consider re-joining and purchasing a six-month membership if I could have the opportunity to provide more extensive answers. Can you confirm if it's possible for me to have this option before I decide to re-subscribe? Thank you, Jerry C. Buffalo Grove, IL

I have received an email regarding a credit being debited to my bank account by mistake. I had canceled my IT account in March and requested my debit card information to be removed from the system. I need immediate attention to resolve this matter. Sincerely, [Initials] --- I have received an email about an unexpected credit being debited to my bank, but I already canceled my IT account and requested my debit card information to be removed. I urgently need this matter addressed. Thank you, [Initials]

Hello, my name is Clydene Joseph and I've been a member for about two weeks. I recently started emailing a man named Henri Cormier. He shared details about his life, including being the CEO of Covewood LLC, his late wife Andrea, having two children, and being originally from Germany. He goes by the username "notadonwon" from Apopka, FL, at the age of 66. I tried to find him on Facebook and Googled him without success. I am reaching out to ask if anyone knows him or can verify his identity. While he has been polite, I have some concerns and would like to clarify his background before continuing any further. Thank you for your assistance. Clydene Joseph

I have received suspicious emails claiming to be from OurTime. I do not have an account with them and believe it is a phishing attempt. The email states I have been charged $[redacted].43 for a 6-month subscription, which I did not authorize. The email provides a link to request a refund, which seems like a scam. Please investigate this and advise me accordingly. Thank you.

I have been facing a serious issue with your website for months now. My profile has been hacked multiple times, leading to blockage and missed messages. Unauthorized charges appeared on my credit card from sites like Single Parents Meet without my consent, inundating me with unnecessary messages. I am now receiving unsolicited messages from various other platforms such as Love and Seek, Marriage Minded, Match, and Catholic Match. Recently, my card was charged by First Met, forcing me to replace my card each time. The most recent incident involves a renewal notice from Our Time, incorrectly stating my expiration date. This situation is unacceptable, and I suspect foul play. I demand an immediate resolution and reimbursement for all unauthorized charges. I am willing to escalate this matter to the Attorney General's office if necessary, as I have connections due to my previous role in government. Your prompt attention to this matter is greatly appreciated as this issue has caused significant inconvenience and financial burden.

I just composed this message regarding the technical issues I'm currently experiencing with my account. Earlier, I was prompted to pay $5 for support, which I am not willing to do. Here's the problem I shared with a chat tech before: "I have been unable to access my account for the past 5 hours. Despite entering my correct email and password (which I have saved and verified), I have attempted to log in multiple times without success. The system doesn't allow me to access my account. Please grant me immediate access and compensate me with a full day's credit on my membership." I hope to receive a prompt resolution as I have been trying to log in since 4 pm and encountered frustrating verification hurdles.

I just wrote all this recently, and then a technical issue popped up, stating there would be a $5 charge for assistance in explaining why I couldn't access my account for the past five hours. I refuse to pay $5. Here is the difficulty I stated to the chat technician earlier: "GET ME INTO MY ACCOUNT NOW!" I am hoping for an immediate solution. I have been attempting to log in since 4 p.m. I tried three times at 3 p.m. using an email and password I know are correct because I saved them, and Google also saved them in a list. After dinner, I tried to log in seven more times, dealing with the puzzle verifications at each attempt. This totals to 21 times. YOUR SITE IS NOT ALLOWING ME TO ACCESS MY ACCOUNT. Please grant me immediate access and credit me with one full day on my membership.

I am experiencing trouble logging into my account for the past five hours. I have attempted multiple times with the correct email and password but have been unsuccessful. The site is not allowing me access despite repeated attempts. I would like immediate assistance in resolving this issue and request a credit for one day of membership time to make up for the inconvenience.

I am experiencing difficulty accessing my account for the past 5 hours. Despite entering my correct email and password multiple times without success, the site keeps prompting me with verification puzzles. I am frustrated and seeking immediate assistance without being charged for it. Please grant me access to my account promptly and consider extending my membership time as compensation for the inconvenience.

Yesterday, I started talking to a man in Spokane. Our communication was going well until I mistakenly deleted all our messages when I only intended to remove one. Now, I can't send him any messages, and he can't contact me either. His username is AvailableFour1, and I hope to resolve this and explain the situation to him.

I recently signed up for a one-month trial with Ourtime for £4.99, simultaneously with a one-month trial on Match for the same price. I discovered that both platforms had identical matches in my area of Aberdeen, Scotland. I successfully cancelled my Match account but struggled to find the cancellation option on Ourtime. Assuming it would terminate after 30 days, I was surprised to see a charge of £39.99 debited from my account. I am dissatisfied with this and request an immediate refund as I did not receive any prior notification or agreement for this payment. Please confirm the refund process promptly. Thank you, D. Bordones.

While using OT, I had to step away briefly and check my email. Upon returning, I attempted to access OT from my desktop shortcut but encountered a Privacy Error message with a prominent red triangle indicating an insecure connection. Despite researching potential solutions like checking cables and scanning for bugs or viruses, the issue persisted. A thorough scan indicated no problems, and my connection to other websites remains stable. I'm unsure how to address this sudden problem and would appreciate some assistance.

I signed up for a Special Offer subscription on 6/3/[redacted] for £4.99 plus selected an additional £9.99, totaling £14.98. I then canceled the auto-renewal through my profile on the site. Days before my contract expired, I checked my "membership details" which indicated my payments would expire on 5/4/[redacted] with no mention of auto-renewal. I assumed my cancellation was successful. I tried calling on [redacted]4, but the call got disconnected after a short hold. I also sent an email to confirm my instructions. Despite these actions, £49.98 was deducted from my credit card, and my membership was extended to expire on 5/5/[redacted]. I tried calling today multiple times, but each attempt resulted in music followed by a disconnected line.