Ourtime.com Customer Service Issues

I wanted to upgrade my service to the premium level. Although my current active standard membership was set at $74.97 for 3 months, it does not grant me access to premium features. I was informed that by adding $4.65 (3 x 1.55) to my current fee, I could reach the premium level at $79.62. I sent a check #[redacted] for $4.65 to Match.com (Our Time) on 6/27/23. I am unsure if they have received the check yet. I mistakenly assumed the $74.97 included premium features. Unfortunately, it seems direct phone customer service has been discontinued recently, and I am not very computer literate. I hope we can resolve this efficiently. Looking forward to your prompt response. Sincerely, S.R. Username: midnight986

I recently signed up for OUR TIME dating site and paid $82.62 using my Citi Custom Cash MasterCard for a 3-month Premium Membership until October 15, [redacted]. However, when I tried to verify my phone number on the site, I kept receiving an error message stating my number was not accepted and to contact Customer Care. As I do not have their number, I am seeking assistance through GETHUMAN.com. Please resolve this issue promptly. My Cell Phone # is [redacted]. - T.P. from Norwalk, CT Username: BigBear Password: 9TPEN9381

Dear Sir/Madam, I subscribed to 'Ourtime' initially for 3 months in March [redacted], for which I paid £75. However, I attempted to cancel on May 19th and received a confirmation email from your team. Despite this, a monthly subscription fee continues to be deducted from my PayPal account. I only intended to use the service for the initial 3 months and do not wish for any further charges or services from your company. Thank you in advance. Best regards, J. Manns

I signed up for Ourtime on 7/31/[redacted] and connected with Thomas. However, I encountered issues with the service. During my one-month trial, I couldn't view profiles, and my picture was changed without my consent. When I contacted their customer service at a number I found online, I was directed to technical support. They requested detailed verification, leading to me inadvertently sending money using Zelle. Despite assurances it wouldn't charge me, it did, resulting in significant loss. The representative I spoke with was Peter Brown. I am deeply disappointed with the service provided and demand a full refund for all charges incurred due to this unfortunate experience.

I signed up today and made a payment. I attempted to cancel the auto-renewal but ended up canceling my account by mistake. I quickly reactivated it, but it seems there might be issues with payment. Can you explain why cancelling auto-renewal is so challenging when it was presented as straightforward during sign-up? I would appreciate a refund for my membership and for the auto-renewal to be turned off. Best, M.M. [redacted] [redacted]

I am experiencing ongoing issues with messaging on OurTime. Despite reaching out previously for assistance, I have not received any resolution. Some of my matches are not receiving all of my messages, and one individual mentioned that I have two profiles. This problem has left me quite dissatisfied. I am unsure if the UK office handles support queries from the U.S. as I am finding the Contact Us - Customer Service page on the website to be unresponsive. The dropdown selections for Category, Browser, and Operating System are not functioning, adding to my frustration. If these issues persist, I do not plan to renew my subscription when it expires. Thank you, Bob Email: [redacted] Member ID: [redacted]79 Concerning message from a lady with message visibility issues: "Hi Bob, I have only received a few of your emails, such as the ones from July 25th and today. Oddly, past messages are visible on my phone but not on my laptop. It seems you might have a second profile causing the confusion. Deleting it could resolve the email delivery problem."

I recently received an email from OurTime informing me about a communication issue with Michael. Here is the content of the message: Dear Linda, At OurTime, we prioritize your safety by ensuring a positive experience on our platform. Therefore, we have terminated Michael's membership due to suspected fraudulent activity, as you had been in contact with him. Upon discussing this with Michael, he mentioned receiving a similar email regarding me, which surprised him. I want to clarify that I have never engaged in any deceitful behavior. Being a widow for the past five years, I have never signed up for any dating websites except for OurTime. I have received cautionary emails about fraudulent activities from men on the platform, including Michael. Michael claims OurTime informed him that I was involved in fraudulent behavior, which is untrue. I seek clarification on whether such an email was sent by OurTime concerning me. Best, Linda B.

Each time I try to access your website, I have to navigate through all the prompts, input my password, and then the site "LOOPS" me back to the start. It rarely allows me to enter the site, making it incredibly frustrating to connect with others. I'm not alone in facing this issue on your platform. This constant problem is leading me to rely on other websites more frequently. If this irritating issue is not resolved, I will have to seek services elsewhere and cancel my subscription with you.

I need guidance on how to upload additional photos to my profile directly from my iPhone, without using Facebook. Even though I tried following the instructions on your website, I am still struggling to add them. Can you provide me with specific steps to accomplish this task? Alternatively, feel free to contact me at [redacted]. Furthermore, it seems that some of my matches do not align with my specified age range of 67-74; I am being matched with younger men or those over 74. Additionally, despite selecting 'Caucasian only' in my preferences, I am not exclusively receiving Caucasian matches. Could you please update my preferences to address these concerns? Thank you for your assistance.

I have already paid $97.73 for a subscription, but there seems to be an issue with Our Time and Apple/iTunes not applying this amount to my new account. Instead, I am being prompted to subscribe again. I believe there is a misunderstanding that needs to be addressed between the representatives. I have received multiple unsatisfactory emails regarding this matter. I would appreciate it if this can be resolved promptly and amicably. I look forward to your response. Have a great day! 😃‼️

I purchased a new year of regular service more than a month ago, and my bank confirmed that my credit card was charged. However, every time I attempt to access OurTime, I am bombarded with marketing pop-ups or an "Upgrade" box that doesn't go away. These obstacles prevent me from using the service I paid for and responding to messages from others. I received a list of possible reasons for this issue, but they were all incomplete. I need assistance with resolving this persistent marketing interference that is hindering my experience on the platform. KM

I strongly dislike the current site format. The pictures of people are now too small to distinguish. This makes it challenging to determine what someone looks like. Without a clear image and detailed information, it's hard to consider responding to someone. The site requires a revamp by a skilled programmer to enhance the user experience. Enlarging the pictures, providing ample space for self-description, and overall improvement are necessary. I will not be renewing my subscription until these changes are made. The current state of the site is disappointing.

I canceled my subscription with Our Time over a month ago, but my profile is still active on the website, and I am receiving messages. I want to ensure that I am not being charged monthly without my knowledge. Please verify that my subscription was canceled at least 30 days ago, and confirm that I am no longer being charged. Thank you.

I have been unable to cancel my automatic renewal as I have recently lost my job. I am currently unable to afford my subscription and I need to unsubscribe. I hope to find a new job soon and will resubscribe when I can. Therefore, I kindly ask that no charges be made until I resubscribe. I appreciate your understanding. Thank you very much.

I have been trying to cancel my services with Ourtime España for the past 5 days but haven't been successful. I might be having trouble following the instructions. The issue is that I can't afford to pay any more fees as I have recently lost my job. I hope to rejoin soon, but for now, I am unable to keep up with the payments. PLEASE DO NOT CHARGE ME ANY FURTHER, I CANNOT AFFORD IT. THANK YOU FOR YOUR UNDERSTANDING. Phone: +(34) [redacted].[redacted].[redacted]. Email: [redacted]

I attempted to cancel my subscription before the renewal date, which was not possible online, so I canceled on the only option available, which was on 9/2. Despite that, my credit card was charged on September 13th for over $[redacted] for another six months of subscription, which I did not authorize. I have a cancellation confirmation number, and it is frustrating not to find any customer support to address this issue. I sent an email after struggling to find the correct contact information and hope for a resolution. If this matter is not resolved, I will have to involve my credit card company. I have been a member since fall [redacted] and never encountered any problems with getting assistance. I'm disappointed with the lack of support and want the charges reversed promptly by Our Time.

I would like to rejoin Our Time and sign up for the six-month premium membership at $17.95 per month, but I am having trouble confirming my membership. The website only asked for my email address and did not prompt me for my username or password. Since my old email address [redacted] is no longer in use due to a virus, I need to update it to my new email [redacted] Can someone please assist me with this process? I want to rejoin Our Time, but I need help navigating through the signup steps. Thank you. You can also reach me via text at [redacted]. Thank you.

I recently found out that my Ourtime account was terminated without any explanation. I was informed through an email from Daylin that my concern was forwarded to a different department for review. After carefully going through the terms and Community FAQ, I am still unable to comprehend the reason behind the closure of my account. I kindly request the reactivation of my account linked to [redacted] I authorize contact regarding my account in case of security concerns. It is important to me to have the option to speak directly with a representative to address this issue promptly. Thank you.

I am attempting to cancel my account, but have encountered challenges. I have spent the entire day trying various phone numbers and email addresses. If I do not receive a response promptly, I will need to escalate this issue to consumer protection agencies. For communication, please reach out to me at [redacted] or by email at [redacted] The process for canceling should not be this complicated, especially when all I am asking for is a complete refund. The current obstacles seem intentional to discourage cancellations. I plan to contact my credit card company to stop the payment and will persist in resolving this issue to prevent others from facing the same situation. This experience appears to involve fraudulent practices.

I am seeking assistance to reactivate my account. The password recovery process is ineffective, as I never receive the promised email. Every month, my subscription is terminated because of non-payment, even after updating my card details multiple times. I used to face this issue while trying to communicate with a customer representative. I used to be a member facing these problems when American Express provided me with a new card number for security reasons. I had to repeatedly reset my password until I ran out of options. Eventually, I had to cancel my membership. Can you help me reactivate my account? I can provide the email I used to sign up and the credit card number that was consistently causing issues with Ourtime. I remember that my address has changed from [redacted] to [redacted]. Additionally, I created a secondary profile on Ourtime using [redacted] to verify infidelity in a previous relationship, which is now inactive. It's worth noting that I initially started on Senior People Meet, a sister site of Ourtime. Thank you.