Ourtime.com Customer Service Issues

I recently interacted with Live and Love (Mark, Manchester) and after exchanging email addresses, he was removed from my contacts, winks, and favorites lists, and vice versa. I realized this was due to sharing my email. As new members, we initially thought one of us did something wrong and Mark hasn't been online since. I had a similar experience before when sharing work details. With Mark being new, he wasn't able to investigate why profiles and messages were deleted like I could. We got along great, and I doubt he even saw my messages assuming I blocked him. Can this be fixed? It feels unfair that sharing an email or workplace results in such severe consequences while phone numbers are allowed. I prefer email communication to block unwanted interactions. I struggled to find a way to contact you directly due to being a new member, nearly two weeks since this started. It's frustrating not having a say in being blocked from someone with whom you connect. I hope this isn't solely about money. Mark likely felt as confused as I did when my profile was deleted initially. It's disheartening to think we gave up on each other when the platform cut off communication without explanation. I hope for a resolution. - Sonya

I was an Ourtime customer in the fall of [redacted], but didn't renew my account as I met someone. Recently, we broke up, and I decided to try Match.com on April 26/18. I was surprised to see a charge of $[redacted].82 from Ourtime on my credit card statement on March 28, [redacted]. I didn't authorize this charge and wasn't aware of any automatic renewal terms when I initially signed up. I saw a notice about automatic renewal when signing up with Match.com but don't recall seeing this with Ourtime. I'm a widow in my 70s and can't afford this charge now that I'm using Match.com. Could you please issue a credit of $[redacted].82 to my credit card promptly? I would appreciate it greatly. Thank you. Berit Lees

I recently renewed my subscription on Ourtime due to the discounted price. However, my account is experiencing unauthorized activity. I am receiving unsolicited emails from individuals I am not interested in. Moreover, the site is changing my primary photo without my consent, which is frustrating. I kindly request a full credit to my account and a complete deletion of all content, including photos. I do not wish to communicate with any more men via the platform. If this issue persists, I will escalate the matter to the BBB. Please address this promptly. You can contact me at [redacted] or via email at [redacted] or [redacted]

Dear Customer Service Team, I am disappointed in Our Time's lack of identity verification for members posting on the site. I have been contacted three times by fraudulent members like SmilingHarry (Harry Sullivan), Gracederic (Eric Dean), and Shurst1 (Richard Levine). Despite my reports, they remain on the site, preying on others. These individuals showed red flags such as fake photos, unverifiable contact information, and attempted scams. I had to take precautions like closing bank accounts and checking for malware. I urge the website to increase security measures and remove these scammers. I expect a prompt, personalized response addressing these concerns. Thank you, Nancy

Subject: Security Alert Regarding Dating Site Scammers I have been using dating sites on and off for quite some time, and I have noticed a significant increase in the number of fraudulent profiles contacting me. These individuals, likely from overseas, have been stealing other people's identities to engage with users on the dating platform. They often request personal contact information such as email addresses or phone numbers in their initial messages, using language that suggests English may not be their first language. Despite my efforts to report these scammers, it appears to be a widespread issue that the platform must address. I believe it is crucial for the company to enhance its security measures to prevent these individuals from accessing the site and preying on unsuspecting users. It is not only a violation of the platform's policies but also illegal to impersonate someone else online. I urge the company to take immediate action upon receiving reports of such malicious activities, including implementing stricter measures to permanently ban these scammers from rejoining the platform. It is essential to safeguard users' profiles and prevent them from falling victim to these fraudulent schemes. Thank you for your attention to this matter.

I believe my account has been compromised and I would like it canceled. My profile is "ramie56" on Our Time. A person who contacted me through the "earlybird" profile on Our Time seems to have hijacked my account. Upon investigation, I discovered that the person claiming to be a 55-year-old woman was actually a man in his 70s. This individual proceeded to ask for money. There appears to be a security issue on your site as I received a notification from Our Time about a gender profile change that I did not make. I also received a second notification about myself changing the profile. The individual provided an email address "[redacted]" and claimed their name was Tammy Duetscher. They also provided a phone number 1-[redacted]. Additionally, I was unable to access my account settings.

When I first signed up, it was for a one-month subscription. However, on the same day, 5/14, there was a charge for an unauthorized upgrade. I am willing to contact my credit card company and file a formal dispute if necessary, although I hope we can resolve this matter amicably. The account management tools on the website do not align with the instructions provided. I also request that the "auto renewal" feature be disabled, as I am unable to locate the dropdown menu as indicated in the Help section. I wish to have my membership canceled immediately. My experience so far has been inundated with unsolicited messages and profiles that do not match my preferences. The lack of responses from those who have shown interest is also disappointing. I trust that these issues can be addressed promptly to avoid further escalation.

Hello, I have been trying to resolve my technical issues for over a week without success. Today, I requested to speak with a supervisor, but customer service informed me they could not transfer my call. I also asked to cancel my account and receive a refund for the remaining months, which they also refused. It seems I am paying for a service that is not functioning properly. The specific issues I am facing are: frequent disconnections from the app despite reinstalling it, inability to access 16 unread messages, and occasional message sending failures. I have not yet posted my dissatisfaction online, but I am considering doing so unless these problems are promptly resolved or my remaining months refunded due to the technicians' inability to fix them.

Hello, My name is Isabel. For the past few days, I have been receiving emails and chats from people who are registered on your website "ourtime.es". I do not have a profile on your website; someone has created a profile using my email address, and I would like it to be deleted. I do not need or want a profile on your page as I am in a stable relationship and do not require anything else. I kindly ask you to delete that profile as I am receiving emails and chats that I do not want. I do not know the name of the person who created it, nor can I access it with my email address because I do not know the password (I have requested it but have not received it). Please delete that profile; it is using my email which is: [redacted]. Thank you very much, and I apologize for any inconvenience.

I have attempted to contact you via email twice. Unfortunately, I have forgotten both the email addresses and passwords that I tried to use. This led me to create two separate profiles, which I am now unable to access due to my forgetfulness. I mistakenly accepted the £[redacted] offer instead of the £47 one. The original account I intended to use was suspended, so I was forced to try and create a new one, which has only added to the confusion. As a disabled individual, I find it extremely challenging to deal with these complications. I kindly request that my original account, which I still remember the password for, be reinstated. Additionally, I would appreciate if I could receive the £47 offer instead of the £[redacted] one, as I initially requested to cancel the latter and would like a refund. My email address is [redacted] I sincerely hope you can assist me in resolving this matter promptly so that I can regain access to my original profile. Thank you for your attention to this issue. Best regards, Karen.

I am having trouble accessing my suspended profile. After attempting to create a new account with various email addresses and passwords, I now have two profiles but can't recall any login details. In an attempt to regain access, I unintentionally accepted a £[redacted] offer instead of the £47 offer I intended to accept. I have sent two cancellation emails as I am disabled and overwhelmed by the situation. I kindly request that my original profile be restored with the £47 offer applied and a refund of £51 issued. This is causing me a great deal of stress, and I cherish this site, so your assistance in resolving this matter would be greatly appreciated. Thank you for your help. Best regards, K.

Due to my disability and confusion, I mistakenly signed up for the £[redacted] subscription instead of the intended £47 one. I promptly emailed to correct this error, but received no response. When I tried to access my original suspended profile, I encountered difficulty and inadvertently created two more profiles without success. Consequently, the full payment was debited from my account, leaving me unable to access any profiles. To resolve this, I kindly request a refund of the total amount paid so I can begin anew, or a partial refund of £51 with restoration of my original profile for access. I also request the deletion of the two additional profiles created in error. This experience has exacerbated my disability and I urgently seek resolution as the situation is overwhelming. Your assistance in resolving this matter would be greatly appreciated, as I am unable to communicate via phone.

I currently have three accounts. I accidentally suspended my original one while trying to reopen it. In the process, I inadvertently opened two more accounts, resulting in confusion. I intended to sign up for the £47 offer, but due to my disability and the confusion, I ended up with the £[redacted] offer instead. Unfortunately, I am unable to afford this as I am not working. I promptly emailed customer support to cancel but received no response. I am requesting to have my account restored to the £47 offer without any additional charges and to cancel the extra profiles so I can either start fresh or revert to my original profile. I am locked out of the site because I can't recall my email or password. My attempts to use my original email at [redacted] were unsuccessful, further complicating matters. I am feeling overwhelmed trying to resolve this on my own and would appreciate your assistance via email. Thank you for your help.

I have tried three times to email explaining the problem, but I keep getting asked to fill in the same boxes. I've mentioned that I can't call the number provided, yet that is all you keep sending me. I am unable to access many suggestions as I can't log into my account. Initially, I couldn't access my original account, and things have been problematic since. Despite setting up two more accounts, I still couldn't gain access as I had forgotten all the passwords and emails. When trying to renew my subscription, I accidentally selected the £[redacted] option instead of the £47 one I wanted. I've emailed three times without a response, and I can't reach the site by phone as I mentioned before. I never intended to choose the higher-priced subscription and would like to revert to the originally preferred £47 plan. Due to my disability, confusion arises easily, and this experience has been particularly challenging. I would also appreciate restoring my account to its former password and email, as I have not made any changes. I am currently being charged for a subscription I cannot manage financially, and I am unable to access my account to resolve this issue. I am extremely frustrated with the lack of resolution. I have reached out several times for assistance. My original account is [redacted] If needed, please contact me via email or at [redacted]. Thank you, Karen Hoggarth.

I am seeking assistance from Ourtime regarding my subscription issue. I initially selected a £47 subscription, but due to pressure, I ended up with a £[redacted] subscription by mistake. I tried multiple times to cancel my subscription to no avail, and the money was deducted from my account. I have faced challenges reaching out to customer service as I am disabled and cannot use the phone. I have sent two letters and three emails without any response. This problem started when I was unable to access my original account, which has never happened before. Despite my efforts to reach out, I have not received any help to rectify the situation. I would appreciate it if you could either cancel my subscription or resolve this issue promptly.

I had a strange experience after creating my profile and uploading pictures. When I tried to update my information after subscribing for 1 month, the website prompted me for an email and password I never set up. Now, I can't access my profile despite making payments. I managed to log in using a free membership, which raised concerns about my first account and payment details. I was charged $22.47 and $3.99. The initial account lacks a username and password, leaving me unable to access it. I need assistance to recover the first account and remove my pictures and profile.

I signed up with OURTIME.COM in mid-April. However, a few weeks later, I faced difficulty accessing my account. I mistakenly created a second account with a different name and email but the same phone number. Thankfully, my son, a tech-savvy individual, assisted in canceling the duplicate account. I reached out via text regarding the issue but did not receive a response. My initial account is under the username suesviews18, for which I paid for six months. The second account was under the name girlnextdoor. Despite agreeing to a $3.99 monthly charge, an additional $19.99 fee was debited without my consent. I am eager to have my account corrected, cease all recurring charges, and receive the six weeks I lost due to these troubles. I had delayed resolving this matter due to a family medical situation, but I am now dedicated to resolving it promptly. I encountered disappointment after only meeting one individual through the platform. My work schedule from 8:00 to 4:30 makes it challenging to call for support. Thank you.

I have been on this site for 2 weeks, and my account keeps getting shut down. When I try to log in, it keeps telling me my password is wrong, and I can't reset it. I filled out my profile, but I'm being contacted by both women and men, some of whom are scary, and there are more scammers than honest people. I've had to change everything because of them. I feel like OurTime is more focused on making money and pushing for upgrades. I want to speak to someone about this. This is my first time on a dating site, and because of everything that has happened, I won't be renewing my membership.

I recently signed up for OURTIME, my first experience on a dating site. After agreeing to chat on Google Hangouts with a user who mentioned a tragic past and inconsistencies in his story, I started receiving suspicious emails. Another user, easttexaswoman, turned out to be the same person and I recognized a potential scam. I reported this to Google and noticed the lack of online dating safety information on the site. I believe more thorough vetting of users should be done to prevent such incidents. I feel disappointed by the lack of concern for subscribers' well-being compared to profit-making. I intend to share my negative experience with others to warn them about the risks on your platform.

I am experiencing issues with my account on the dating site. Lately, I have been receiving flirt responses from men I haven't interacted with, and I noticed an unusual increase in profile views from men all across the USA when my search radius is limited. Additionally, I am having trouble logging in as the site either shows errors or does not recognize my username and password despite entering them correctly. I attempted to reach out to customer service multiple times, but I was unable to get through as it kept giving a busy signal. I am concerned that a person I met once and rejected might be causing trouble to disrupt my experience on the site. I kindly request immediate assistance to resolve these issues and would appreciate being contacted via email.