Orbitz Customer Service Issues

Hello, I recently received an email regarding my reservation at Kurkuma Apartment, which has now been cancelled. I was informed by Souper Apartments that due to the pandemic, the flat I reserved is no longer available. They have offered to recommend another apartment as an alternative. Additionally, I have concerns about how this cancellation will affect my air travel plans. A detailed flight itinerary from Ottawa to Montreal with KLM was provided for reference. I am unsure of what steps to take next regarding my disrupted accommodation and revised flights. Any advice or guidance on how to proceed in this situation would be greatly appreciated. Thank you.

In February this year, my son booked four flight tickets (round trip) from Salt Lake City to Los Angeles under the names of Clint P, Cynthia, Lanie, and Gracie Reeve for an April trip. The booking and insurance were paid for with my credit card. Due to Covid-19, the trip had to be canceled. We have been in touch with you, Alaska Airlines, and Delta Airlines regarding refunds. The Policy # is [redacted], and the case number is S-[redacted]61. Despite speaking to one of your agents, we are still awaiting the refund three months later. I kindly request a follow-up on this matter regarding the travel dates in early April. Please arrange for a supervisor to contact me promptly. If this issue is not resolved soon, I may need to contact our State Attorney General's Office Consumer Protection Division.

I asked for a refund for a canceled flight due to travel restrictions. The booking was made through Orbitz, and they need to request the refund from Aeroflot, the airline. The flight cancellation happened on 4/10, but I still haven't received the refund. Orbitz is suggesting a travel voucher, but that's not suitable for me. I want to resolve this quickly as the total for the 6 tickets was $[redacted].68.

American Airlines has cancelled my flights, and Orbitz notified me about it. They have arranged alternative flights for me. The new flight from COS-ANC is fine, but the return from ANC-COS departing at 11:45 PM is not acceptable to me. After checking, I found an earlier flight departing at 7:00 PM, but it's too long of a trip to COS. I have decided to stay overnight in a hotel in ANC on August 31 and catch an 8:00 AM flight on September 1. I need Orbitz to: 1) cancel the AA flight returning ANC-COS, 2) book me and Duane Cisneros on Delta first class flights with adjoining seating if possible, or window and aisle seats if the middle seat is vacant on Delta flights [redacted], [redacted], and [redacted], 3) Once booked, I will arrange an overnight stay, most likely at The Hilton Garden Inn/Anchorage.

I'm seeking assistance regarding a trip I booked to Mexico for March [redacted] for myself and my two daughters through your service. The trip was canceled due to the pandemic, but when I checked my canceled credits on Orbitz, none of them are showing up, including mine. I'm unsure how to have them displayed on my account. Should my daughters have credits for their flights too? Do they need to go through Orbitz to use them, or can they book independently? Can the credits be used by anyone or just the original travelers? If I pass away, who will inherit my credits? The itinerary numbers are [redacted][redacted], [redacted][redacted], and [redacted][redacted]. This trip was meant to celebrate my 70th birthday and my daughters' 40th birthdays. With the uncertainty caused by Covid-19, rescheduling is challenging. I appreciate any help you can provide. If preferred, you can respond to me via email at [redacted]

Re: Itinerary [redacted][redacted] I want to thank you for your email dated July 31, [redacted]. I have made several attempts to book our flight but unfortunately, have not been successful. Here is a summary of the calls I made, the details provided, and the time spent on the phone. 6/10/20 - Philippines customer service gave some information on how to apply for a voucher credit, approximately 30 minutes on the call. 7/30/20 - Got disconnected while on hold with a Philippines customer service representative after 34-minute call. 7/31/20 - Another call to the Philippines customer service, lasting 36 minutes, resulted in this email communication. 8/4/20 - Disconnected during hold with India customer service after 41 minutes. 8/4/20 - Transferred from Guatemala customer service to a Philippines representative who was processing a new booking, a 56-minute call ending with a promise of a callback within 24 hours. 8/5/20 - Disconnected after being on hold for 1 hour and 1 minute with a Philippines agent working on my new booking. 8/5/20 - Currently on hold with India customer service to speak with someone from Orbit HQ. I kindly request any assistance you can provide as I need to finalize the booking before it expires tomorrow. Best regards, R. Mullinax

I have been a loyal customer of Orbitz for many years, but my recent experience has been disappointing. I booked a flight for $[redacted] with TAP Airlines through Orbitz, and TAP changed the flight times by over 6 hours. I wanted to cancel the flight and receive a refund, as advised by the DOT. Despite contacting Orbitz and TAP multiple times since 6/24/20, I have not received my refund. Here is a summary of my interactions with Orbitz and TAP regarding the refund. I have been told conflicting information and have not been able to resolve the issue. I would appreciate any assistance in resolving this matter promptly. Thank you.

I have noticed a $50 hold on my US Bank credit card from Orbitz due to a car rental with Enterprise in Upland, CA. Even though Enterprise assured me I would not be charged by Orbitz, the $50 charge appeared on my statement on September 5, [redacted]. When I questioned Orbitz about the charge for insurance, stating I had already purchased insurance, they mentioned calling Enterprise for verification. Numerous attempts to follow up with Orbitz were fruitless since they were unable to reach Enterprise as it was closed. I have been persistently calling Orbitz this week, enduring over 30 minutes of hold time daily without success in speaking to a representative. I am seeking a refund of the $50 wrongly charged. My details are Cathy Vazquez at ([redacted])-[redacted].

I was charged $51.05 by OYO Hotel in Fayetteville, NC on October 1 after canceling my Orbitz reservation for that hotel on October 2. I received an email confirmation from Orbitz before canceling. The hotel agent mentioned that the cancellation deadline was 1 pm on October 1, not 3 pm as told by Orbitz. I canceled my reservation between 12:30 pm and 1 pm on October 1. It seems the hotel charged me for canceling after 1 pm that day. Orbitz should look into this since they are connected to the hotel, and hopefully, they can assist in securing a refund from the hotel. My Orbitz itinerary number is [redacted][redacted].

I received a $[redacted].80 future travel credit on March 10, [redacted], due to a flight cancellation related to COVID-19. The credit is set to expire on February 25, [redacted]. Given the ongoing pandemic, I am unsure about safe travel by that date and would like a refund of $[redacted].80 deposited into my checking account instead of the travel credit. Please advise on the necessary steps. Thank you. "Dear K, Thank you for contacting us. We want to provide information regarding your flight itinerary [redacted][redacted] with confirmation number EZACKW. Alaska Airlines issued a future travel credit of $[redacted].80, waiving the change fee. The credit expires on February 25, [redacted]. This email confirms the successful cancellation of your reservation. Thank you for choosing ORBITZ. Best Regards, Jasmine ORBITZ Customer Service"

We have flights booked from Chicago to London via Dublin with Aer Lingus. We received a notice about a schedule change for two international legs of our journey. Both flights are departing earlier than originally scheduled. Unfortunately, on the return trip, this adjustment means that our flight from London to Dublin now arrives too late (at 12:40 p.m.), causing us to miss the connection to Chicago which leaves at 12:35 p.m. After spending 1 hour and 15 minutes on hold with customer service, unfortunately, I did not receive a satisfactory solution. The representative seemed unable to grasp the issue, putting me on hold for extended periods and returning with more questions but no resolution in sight. To rectify this situation, we kindly request that Orbitz arranges a new flight for us from Dublin to London or Dublin to Chicago to avoid a missed connection. We are flexible and willing to depart from Gatwick or Heathrow if needed.

We have upcoming flights from Chicago ORD to London Gatwick with Aer Lingus, including layovers in Dublin. We received a notification about schedule changes affecting our international flights between Chicago and Dublin. The revised times make our return flights impossible as our Gatwick to Dublin flight arrives just 5 minutes after our Dublin to Chicago flight departs. Upon calling the provided customer service line for flight changes, I endured a 1 hour and 15-minute wait. The representative had me on hold twice for over 20 minutes each time while trying to find alternatives, but unfortunately, none were suitable. Despite previously identifying a Heathrow option that could work, they were unable to offer a solution. We are seeking a rebooking for a flight either arriving in Dublin earlier or departing later.

My scheduled return flight for today at 4:15 was not available, and Orbitz informed me that it was canceled via an email I did not receive. They rescheduled me for 7:30 that morning without my confirmation, resulting in me missing it and being marked as a no-show. Despite my printed itinerary showing the old time from Nov 3, they offered a new flight for tomorrow morning departing Augusta at 7:25, with connections to Killeen for $[redacted]. I am considering booking it, but find the situation frustrating and the additional cost unfair. I seek assistance in making this booking at the stated price. Thank you for your help.

I made a reservation for Tina Diehl from Philadelphia, PA to Jacksonville, FL from May 30, [redacted], to June 1, [redacted]. Due to COVID-19, the flight was cancelled by Ms. Diehl. I requested a refund of $[redacted].60 which was approved by AA. On November 21, [redacted], AA sent the funds to the credit card I initially used, which is a different card within the same company. However, the credit card company has no record of the refund, even though AA insists they sent it. I am now checking to see if the funds have gone through to you. Unfortunately, I no longer have the original flight information after being informed that the refund was processed. I would appreciate any assistance you can provide. Thank you.

Hello, I would like to report that Anita Gyuricza and Boldizsar Fonyo had a flight reservation to travel from Budapest to San Diego with the itinerary #: [redacted][redacted]. This booking was cancelled due to COVID-19. In September, I submitted a request for a refund and discussed it with your colleague. The claim was authorized, given that we had insurance, and a refund of $1,[redacted] was promised to us. Regrettably, we have not received the refund yet. I kindly ask for you to review my conversation with your colleague and process the refund that I requested. Thank you for your assistance. Best regards, Anita Gyuricza

Unfortunately, I was unable to check in or board my flight because I did not have the yellow fever vaccine required for travel from Brazil to Colombia as an American citizen. As a result, I cannot travel for the next 10 days. I had focused on checking COVID regulations and overlooked this requirement. I would like to request a refund or voucher from Orbitz. I spent over 3 hours on the phone waiting to speak with Avianca for a refund, only to be redirected to Orbitz. Your understanding and assistance with this matter would be greatly appreciated.

I have a flight booked on the 24th of this month from Rome to Abuja with British Airways. I'm concerned as there are rumors Italy has suspended flights from London. Can you confirm the flight status and let me know if alternative arrangements are being made if the rumors are true? My name is OKERE CORNELIUS OBUMNAEME, and my itinerary number is [redacted][redacted]. You can reach me at [redacted] Thank you. Best regards.

I had a flight booked from Madison, WI to Reno, NV with American Airlines under reservation #FRUQUQ for a round trip costing $[redacted].20. Initially scheduled to depart on Dec. 9, [redacted], I later had to change my return flight to Dec. 17, [redacted], which incurred a $[redacted] change fee. On the day of departure, despite attempting to print my boarding pass, I was unable and upon arrival at the airport, I was charged an additional $[redacted]+ for the flight to Reno. The agent I spoke with mistakenly applied charges to my return flight without crediting the amount I had already paid. I hold documentation of these transactions. The original trip details were departure on 12/7 and return on 12/13/20 under reservation #FRUQUQ, while the trip to Reno was scheduled for 12/9 and return on 12/19/20 under reservation #MTJYP. I am seeking a refund for the excess charges and believe a conversation with an agent can resolve this matter.

Good evening, my name is Colette Fortin. Guy Boudreau and I were scheduled to depart from Mazatlan to Mexico City on March 5th. Due to new restrictive measures by the Canadian government, we must return to our country urgently. We held a round-trip ticket with Air Canada from Quebec City to Mexico City, departing on December 30th and returning on March 5th. We have secured a return flight with Air Canada on February 2nd at 1:50 AM. Hence, we must reach Mexico City before that departure, preferably before midnight. After researching online, we found three flights on February 1st from Mazatlan to Mexico City. Ideally, we aim for the 2:27 PM flight. Coordinating COVID testing with our multiple flights (totaling 4) has been quite challenging. Our original flight was modified, and the new reservation details for Guy Boudreau are: Re: [redacted][redacted] Booking ID: REWBNY Could you please assist us with the necessary changes or arrangements for the upcoming flights? Your help is greatly appreciated. Thank you.

I booked a flight with Frontier through Orbitz, and the flight was canceled. Neither company informed me. When I contacted Orbitz, Jezza could only say the flight was canceled and directed me to Frontier without providing further details. Despite checking my emails, the last communication from Orbitz was on Jan 25, prompting me to prepare for the trip to Billings. Frontier agent Mel explained that they were unable to reach Orbitz due to missing contact information when the reservation was made. The lack of customer notification for a canceled flight is unacceptable. This incident resulted in significant financial losses for my business. I had to cancel a work trip and incurred costs waiting for the rescheduled flight. The experience with Orbitz and Frontier's customer service has been extremely disappointing. I have shared my negative experience with others and plan to avoid using these companies in the future.