Orbitz Customer Service Issues

I booked flights for Randie G. Smith and Stephanie S. with itinerary #[redacted][redacted]. I received a $[redacted].60 credit for each ticket. Due to the confusion caused by COVID, I had to make a new reservation with Alaska Airlines this year and forgot about the existing credit. I have contacted Alaska Airlines and your company to inquire about a refund instead of a credit since I am retiring and will not be able to use the credit by the December 31 deadline. I am frustrated that I might lose over $[redacted] in credits that I won't be able to use. I feel it's unfair that I can't get a refund for this amount. Is there any way to resolve this issue? Thank you. Stephanie S.

Hello, I am reaching out about a recent experience with Orbitz that has left me frustrated. I had booked a flight for October and needed to change the return portion. Despite attempts through both the airline and Orbitz's website, I faced difficulties. Initially, I was set to save $50 by making the change. After an hour-long call with an agent who couldn't resolve the issue and promised to call back, I discovered I had been involuntarily booked on the return flight, leading to its cancellation. This was not discussed or agreed upon. Subsequent calls to two different agents resulted in flight price increases, ultimately forcing me to book a replacement flight at a $[redacted] higher cost, totaling $[redacted]. I am seeking a refund for this amount as it is unfair to pay more due to someone else's mistake. I hope to hear from a manager or supervisor promptly to address this situation before considering further steps. Enclosed are screen shots for reference. Thanks, Hannah S.

I attempted to modify a booking made through Orbitz by changing the date by one day. When I reached out to their customer service hotline, the representative informed me that I would lose a 15% discount coupon I had applied to the original booking. Despite the hotel having availability for the following night and the coupon still being valid, Orbitz claimed the coupon was "fully used" due to its application to the initial reservation, even though I was only seeking to adjust the date. Due to Orbitz's refusal to allow me to change the date without forfeiting the discount, I opted to cancel the booking with Orbitz and received a full refund. I proceeded to make a reservation at a different hotel through an alternative website. I believe Orbitz's rigid policy resulted in the loss of my current business and may impact my future bookings with them.

I contacted Orbitz and the property we stayed at last week which was booked through Orbitz. The property owner refused a refund claiming we didn't contact him directly, which is untrue. The property had numerous issues including a leaking roof, strong smoke odor, noisy environment, exposed wires, unclean floors, broken TV, and lamps. We had to stay there as no other options were available due to our late arrival. The itinerary number is [redacted][redacted]. Despite multiple attempts, customer service could not assist, and the property owner declined a refund. This situation has been frustrating as there seems to be no resolution. As a loyal Orbitz customer, I request a refund for the unacceptable conditions we experienced during our stay. Please contact me at [redacted] during US Eastern Time. I hope Orbitz can address this promptly to avoid involving authorities and health departments regarding the property's condition.

Hello, My itinerary number is [redacted][redacted]. After receiving your email stating that you were "unsuccessful" in obtaining a refund for me and directing me to American Airlines, I find this outcome unsatisfactory. The circular referrals between American Airlines and Orbitz are frustrating, especially since I initially bought the tickets through Orbitz. Due to Covid-19 circumstances, I had to cancel my plans. If American Airlines is unable to process the refund, I believe it is your responsibility to reimburse me directly. Failing to do so may lead me to seek legal advice. I am requesting a full refund of $[redacted].80 from you within 10 business days. The significant impact of Covid-19 on my one-time event means I do not wish to receive credit vouchers.

The customer service provided when a refund is needed is extremely disappointing. My recent trip booking with Emirates via Orbitz, with confirmation number [redacted][redacted], has left me waiting for a refund for over two months now. Despite speaking with various agents at Orbitz who assure me that a different department is handling it, I have yet to receive a definitive answer or my funds back. The repetitive responses and lack of urgency in addressing this matter has been frustrating. I feel like Orbitz is efficient in taking bookings but falls short in post-service assistance. Having to spend hours on the phone repeatedly explaining the situation defeats the purpose of using a travel agent. I urge Orbitz to expedite the refund process by contacting Emirates directly and confirming the refund status. It's disappointing that Emirates has withheld over $5,[redacted] with seemingly no rush to return it. The additional $1,[redacted] I spent on alternative flights due to Emirates' inability to accommodate us is also a significant loss. I hope there is someone at Orbitz who values customer satisfaction and can resolve this refund issue promptly. - Jeff Gal

I made a reservation at the Ambassador Hotel Waikiki for August 26th to 28th through Orbitz. However, upon arrival with my confirmation and itinerary number, the hotel had no record of my booking. Despite attempts to find another hotel, all were fully booked. This led to a challenging night that involved being stopped by the police multiple times for moving between hotels. Eventually, we had to sleep in our car. Orbitz, the hotel, and my credit card customer service have been unhelpful in addressing the situation and have caused more issues. I am urgently requesting my reservation to be adjusted to August 30th as I paid for services that were not provided, resulting in a night without proper accommodation or food.

During our stay at Springhill Suites in Amarillo, Texas on Thursday, July 8th, my family had a concerning incident. While in the room, my son accidentally dislodged a large piece of upper wood trim from the bathroom sliding door, which hit him on the head. Despite informing the office, we were unable to speak with a supervisor or manager immediately. Thankfully, my son did not sustain serious injuries. The following day, I spoke with the General Manager, Tabitha Spencer, who mentioned she could not provide a complimentary room as our booking was made through Orbitz. Your assistance with addressing this matter is highly appreciated. Thank you, Ken and Darlene O'Neill

Orbitz booked a room upgrade that the hotel did not have upon arrival. Their customer service did not assist us well. We called three times and were promised callbacks that never happened. We switched hotels and plan to dispute the charge. Despite being back from our trip, Orbitz has not resolved the issue or called back. Another call today promised an escalated callback. If Orbitz does not respond, I will contact the travel agency regulatory agency in my state for help.

Hello, I hope you're well. My name is Junior Issa, and I made a reservation through Orbitz with itinerary number [redacted][redacted]. Unfortunately, the hotel I booked was not satisfactory, and after speaking with them, they agreed to issue a refund since I didn't stay there for the full 7 days as planned. I've tried contacting Orbitz, but haven't received a response. As the payment was not yet received by the hotel from Orbitz, I believe Orbitz should process the refund. The hotel even has a note at the front desk regarding my situation. Please reach out to me via email.

I attempted to reserve a car at Colorado Springs Airport on the 24th, but I overlooked the requirement for a credit card. Consequently, when I arrived to collect the car, I couldn't proceed without one. I've been struggling to reach your customer service for the past two days without success, which has added to the stress of my move from Colorado to Texas. I need assistance ensuring that I won't be charged for the unused reservation. Can someone please contact me to confirm the cancellation of my reservation? I'm grateful for your help.

I am Maria Alejandra Gonzalez Lozano with ID number [redacted]. There was an error in my reservation No. 497B3D Neiva - Medellin with 1 stop in Bogotá, where my second surname was mistakenly listed as my first surname. I was unable to board the Avianca flight today, October 28 at 7:40 AM from Neiva to Bogotá because my name appeared as Maria Lozano instead of Maria Gonzalez. Consequently, my trip was canceled as my second last name was not showing. I also couldn't check in for the Bogota - Medellin flight at 12:35 PM due to the same surname error. Avianca was unhelpful, instructing me to contact you directly. However, we have been unsuccessful in reaching them through their provided contact channels. I am requesting the following resolutions: 1. Correct my last name to Gonzalez and maintain my name as Maria Gonzalez. 2. Reschedule the canceled flight or issue a new flight with any additional cost covered from the canceled flight for me to travel TODAY from Neiva to Bogotá. Avianca has advised there is a flight today, October 28, at 5:00 PM for Neiva - Bogotá and at 8:00 PM for Bogotá - Medellin. Cell: +[redacted]03 I am in Colombia

I encountered a significant issue. On October 27, I conversed with an Orbitz representative to modify 5 flight tickets departing from Abuja, Nigeria to Nairobi, Kenya, originally scheduled for December 2nd, to an earlier flight on November 28th. The initial Egypt Air flight path included Dar Es Salaam, but the revised flight on the 28th was redirected via Cairo. I was charged a $75 penalty fee for each ticket adjustment. Unfortunately, Orbitz has failed to send me the updated itineraries. Despite my call on October 29, requesting email confirmations and being assured I would receive them, I have yet to receive any verification as of this morning. This experience is unusual for me as a long-time user of Orbitz, and I am perplexed by the lack of communication. If necessary, I can provide the original itinerary numbers upon request.

We encountered an issue with our flight booking through your agency for a trip to Seattle from Albuquerque, which got canceled last minute due to mechanical issues. We were rebooked on another flight that resulted in significant delays and inconvenience, impacting our travel plans. We ended up spending hours at the airport, causing frustration and a missed day in Seattle. Our journey was rerouted to Dallas before heading to Seattle, extending our arrival time by a significant margin. This disruption not only affected our schedule but also led to additional expenses for our dog's boarding. We seek guidance on how to proceed for potential compensation for the disruptions, additional costs incurred, and the lost time during our trip. We had originally booked a comprehensive package including flights, car rental, and accommodations. We hope that you can assist us in recovering at least a portion of our expenses due to this unforeseen situation. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and support in resolving this matter. Best regards, Kathryn P. Itinerary # [redacted] for Victor C. and Kathryn H.-P. Email: [redacted]

Hello, I am currently in Valdivia, Chile, and my return flight to the United States is scheduled for December 19th. Since the U.S. now requires a COVID test within a day before boarding, I am unable to find rapid testing facilities in Valdivia with a quick turnaround time. Therefore, I would like to change my connecting flight to Santiago, Chile, one day earlier to facilitate getting a rapid test in time. I am experiencing challenges contacting Orbitz to assist me with these changes.

Hello, I hope you are doing well. I am reaching out about an issue with a rental car I booked from the 9th to the 11th under itinerary number [redacted][redacted]. I reserved a van, but when I arrived at Dollar car rental, they did not have one available due to my payment method being a debit card. Instead, they provided me with a full-size car for the same price. I believe there should be a refund for the price difference, as this was not the vehicle I initially booked. I would appreciate it if you could address this matter promptly. Thank you. You can also contact me via email at [redacted], the original email used for the transaction.

I am seeking assistance in canceling my upcoming flight to Phoenix on Thursday and the return flight to Chicago. I have attempted to cancel for two days without success. When trying to cancel online, I receive a message stating there was a technical glitch preventing the cancellation. Every time I call and speak to a representative, I am transferred without a resolution. This morning, a representative mentioned computer updates hindering the cancellation process and advised me to try again through the website in 2 hours. However, after 6 hours, I continue to face the same error message. I urgently require Orbitz to cancel my flights, especially since I have flight insurance and seek a refund.

I just arrived from Liberia, Costa Rica to DFW on time. Unfortunately, we were delayed for 45 minutes on the tarmac due to American Airlines having to move a disabled jet from our gate, causing us to miss our connecting flight to Austin, Texas. We had to rent a minivan from Alamo Rent a Car as it was the last flight of the night. I had flight insurance through AIG Travel Guard and would like to inquire about a refund for the DFW to Austin flight and the rental car expenses, given that the delay was the fault of American Airlines.

I purchased a ticket with Malaysian Airlines along with Qatar Airlines. The last portion of my trip, which included two stops, was canceled twice. Unfortunately, no alternative arrangements have been made. Malaysian Airlines has stated they are unable to assist since the ticket was sold through an agent. Orbitz has put me on hold for extended periods and informed me that Malaysian Airlines only offers a credit, but they are attempting to secure a full refund. However, it has been two weeks, my ticket is still active, and I have not received a refund yet.

Dear Ricardo Lopez, I hope you're well. We had a reservation for a room from December 30th to January 10th. However, on the 4th at 9:30 am, construction noise above our room disturbed our sleep and relaxation time significantly. The construction continued on the 5th causing further disturbance. The hammering noises have made it impossible for us to rest and enjoy our vacation peacefully. The unpleasant smell of gas coming from the bathroom sink has also been a major issue. Due to these ongoing problems, we've decided to check out of Coco Tulum tomorrow morning. We are seeking a refund for the inconvenience caused. We have evidence including videos, photos, and witnesses to support our claim. We trust that you will address this matter promptly. Thank you for your attention. Best regards, Erika Gomes.