Orbitz Customer Service Issues

I was scheduled to travel to Jakarta, Indonesia on Dec. 9. The night before my flight, Singapore Airlines informed me that due to covid restrictions, travelers coming from Hong Kong couldn't land in Jakarta. I contacted Orbitz, and despite two different agents giving me a revised itinerary and assuring me everything was resolved, I arrived at San Francisco airport to find out the itinerary provided was not valid. Orbitz has been unhelpful in refunding my ticket money, claiming they are in contact with the airline when it was their mistake, not Singapore Airlines'. Despite my efforts, Orbitz has refused to acknowledge the misinformation given by their agents and has denied my refund request. I feel misled and seek a refund for the ticket that I would have canceled if it weren't for the inaccurate information provided by Orbitz.

I have attempted various methods to resolve my issue, and I am incredibly frustrated. Upon becoming a Platinum Member of Orbitz, I received a code for TSA precheck, which I never redeemed. However, when I tried to use the code for my TSA pass, it was rejected. I have been trying to reach a supervisor at Orbitz but have been unsuccessful. The representative I spoke to provided me with multiple numbers, each leading to the same unhelpful automated system. I even requested a callback to no avail. I simply seek verification that the code was not redeemed by me. This ordeal has consumed too much of my time and I am earnestly seeking assistance in resolving this matter. Thank you for your help. Regards, M. Regan

I purchased three round-trip tickets from Johannesburg, South Africa, to Bangkok, Thailand, in April [redacted] on Kenya Airways. Due to COVID-19, the flights were canceled, and I was issued an airline credit. Despite the credit, Kenya Airways currently does not operate flights to Thailand. They agreed to a refund, directing me to contact Orbitz. After multiple conversations with Orbitz, I was initially informed that a refund was possible, pending airline approval. However, Orbitz later notified me that they are unable to facilitate the refund, advising me to seek it directly from the airline. The airline insists that Orbitz must initiate the refund request. Consequently, I am caught in a dilemma as both parties redirect me back and forth without a resolution. The confirmation number for Kenya Airways is UMGQ4F, and the ticket numbers are [redacted][redacted], [redacted][redacted], and [redacted][redacted].

Hello, on 12/02/[redacted], I made a reservation through the ORBITZ website for a car rental from 14/02/[redacted], pick-up at Los Angeles airport, until 22/02/[redacted] with drop-off at San Diego airport. When making the reservation, there was a default-checked field that required the driver to be 25 years or older. I unchecked it and entered the exact age of the driver, Gianmarco Palmerini, born on 24.02.[redacted], which is 20 years old. The system informed me that there would be an additional charge for drivers under 25 years old. However, upon car collection, the Orbitz staff refused to deliver the car because the driver was 20 years old. Mr. Palmerini explained that he would turn 21 on February 24th this year, but we were unable to pick up the car we had reserved and paid for. I request a full refund of the amount paid as the error was not at all our fault but due to a system issue that allowed me to make the reservation despite not being allowed to rent a car to a driver under 21 years old. I look forward to your kind response. Best regards, Barbara Cabanelis

Hello, I am reaching out regarding the disruption my family faced during our flight from Aruba to New York on Saturday, 2/26 with Frontier Airlines being canceled without prior notice. This unforeseen event led to significant stress and cost us over $2,[redacted] in expenses as we navigated to Baltimore, MD, and eventually reached New York on Sunday afternoon. While I understand that time and stress cannot be undone, I do expect appropriate financial compensation to address this inconvenience. For further discussions, you can contact me via email or phone. I have already devoted considerable time to resolving this issue with your customer service team, and a file has been opened with the confirmation number S[redacted]55.

I recently received a schedule change notification from Delta regarding my June flight, but it hasn't reflected on my Orbitz itinerary yet. Delta switched my 11:20 am BOS-NYC-DEN flight to a 9 am BOS-NYC-ATL-DEN route, adding an extra flight. I contacted Delta to change to a later departure with just 2 flights, but they advised going through Orbitz since that's where I made the booking. It's been 2 days, and Orbitz hasn't updated the change yet. New Flight Info: Flight/Date Depart Arrive Delta [redacted] Sat, June 18 Boston, MA 9:05 am Kennedy Intl, NY 10:30 am Delta [redacted] Sat, June 18 Boston, MA 11:20 am Kennedy Intl, NY 12:43 pm Delta [redacted] Sat, June 18 Kennedy Intl, NY 11:59 am Atlanta, GA 2:29 pm Delta [redacted] Sat, June 18 Atlanta, GA 3:10 pm Denver, CO 4:19 pm Delta [redacted] Sat, June 18 Kennedy Intl, NY 3:00 pm Denver, CO 5:19 pm

Hello, I am X Vega. I am interested in purchasing a package through Orbitz.com for an upcoming trip with my elderly father, who has Parkinson's Disease and struggles with mobility. I am seeking information on any senior discounts available at the resort and for flights. I am finding it challenging to book direct flights and the prices seem to increase as I search. I am looking for a cost-effective solution so that my father can attend my granddaughter's wedding at Barcelo Bávaro Palace Deluxe in Punta Cana on June 27, [redacted]. I plan to stay for 7-9 nights. Due to my father's limited mobility, he will not be utilizing many amenities at the resort. I am hoping Orbitz can assist me in arranging suitable flights and accommodations for us. Time is of the essence as I wish to make this trip possible for my father to be part of this special occasion. You can contact me at [redacted] or via email at [redacted] Thank you, Ms. Vega.

I made a reservation for a van well in advance of my trip. Upon arrival at 8:45 am for a 9 am pick-up, I was informed that there were no vans available due to overbooking. Despite offering to take two cars as a substitute, none were available. The staff explained that the situation was due to a promotional offer and advised against third-party bookings. This left me with no transportation options and no resolution. Although I have had successful experiences with Orbitz in the past, this instance was unsatisfactory, prompting me to book another van online for my group of six travelers.

I purchased my Emirates flight tickets via Orbitz for March 16, [redacted]. Due to the Pandemic, my travel plans were disrupted, and my visa was suspended along with the flight cancellation. Upon contacting Orbitz, they assured me that I had 36 months to utilize the credit. Believing I had three years to rebook, I recently found out my visa is valid again. However, when I tried to arrange the flight with Orbitz and Emirates, they claimed they couldn't assist me. My family and I are eager to visit relatives in India, so I urge Orbitz to communicate with Emirates to confirm the 36-month credit validity and allow us to make our booking.

I have been attempting to reserve a flight from Georgia to Boston all day for travel on August 5th to August 7th. After selecting my flights, inputting my personal details, and adding my credit card information, I encountered an error message when trying to complete the booking. Despite reviewing my information and trying multiple times, I still cannot proceed. I would appreciate guidance on resolving this issue or if it is feasible to have a customer service representative assist me with booking over the phone. Thank you for your assistance in advance.

I recently booked a multi-city flight and unfortunately encountered an issue with one of the flight legs. After contacting Orbitz via chat to rebook, the agent seemed to resolve the problem but the phone call got disconnected while waiting for confirmation on April 26. Despite reconnecting on chat the next day, the agents were inefficient and struggled with basic tasks, leaving me without a booking confirmation. Although one agent eventually agreed to cancel my original flight, I have yet to receive confirmation of the cancellation or the promised credit for rebooking on different dates. I am seeking assistance from a more efficient and professional representative who can address my concerns promptly without repeating information excessively.

I booked flights through Orbitz for a trip from Washington, DC to Palermo with layovers in Munich, but now United and Lufthansa are saying my tickets are not properly reserved. Lufthansa confirmed that my current confirmation number and ticket refer to a different route from Phoenix to Denver to Washington that I did not book. My actual flights are United LH1914 on August 22 from Washington, DC to Munich, connecting to LH1915 to Palermo. The return is UA [redacted] on September 12 from Palermo to Munich, then LH1915 to Washington, DC. As advised by both airlines, I need to seek assistance from Orbitz to straighten out this issue.

During our stay at the North Shore Ocean Front resort in Myrtle Beach, SC from 5/4/22 to 5/6/22, we had a terrible experience. The staff was impolite, and I even got trapped in the elevator with my service dog. Luckily, another guest heard me and alerted maintenance. It took 20 minutes for the doors to be opened, with my dog growling due to my medical condition. The maintenance staff hesitated to release us, and upon exiting, the front desk clerks laughed without offering any assistance. Manager Dylan Brown's response was disappointing, showing no concern and only offering a discount for a future visit. I am seeking a refund for our stay due to the disregard for our safety, especially with a newborn child.

On May 15th, my European vacation turned into a nightmare when my Swiss Air flight from JFK to Zurich and then onward to Krakow was canceled. I was rebooked onto Austrian Airlines through Vienna, arriving in Krakow six hours later than planned. Unfortunately, there was a delay that caused me to miss my connection to Krakow. To make matters worse, I was unexpectedly charged for luggage because my ticket purchased through your company didn't cover baggage fees, a first-time experience for me with any airline. Despite being a repeat customer, I faced extensive delays and missed connections on top of additional charges. Unlike my friends who flew with LOT Airlines for the same price without extra fees, my journey to Krakow ended up over 12 hours later than originally scheduled on Monday, 5/16.

I'm Alison W., and I've booked flights from Florence to JFK with a Booking ID 21X7WJ, [redacted][redacted] through Orbitz. Due to my age and physical condition, I kindly request assistance for changing terminals in Rome during my outbound journey and in Paris on my return trip. My travel dates are from August 30th to September 14th. Thank you for your help. - Alison W.

Subject: Assistance Needed with Orbitz Booking for Return Flights To whom it may concern, I am writing to seek assistance with adjusting the return flights for business class passenger HOA/MAI LE's itinerary, booked through Orbitz. The outgoing flights have been successfully completed, but there is an issue with the return flights. I have attempted to contact American Airlines regarding changing the return flight dates, and they directed me back to Orbitz. When reaching out to Orbitz via email, I did not receive a response. Eventually, I resorted to using the Orbitz Virtual Agent on their website for assistance. After a prolonged interaction with the Virtual Agent, I was informed of an additional fee of USD3,[redacted].40 to change the ticket. Despite my inquiry about receiving a Flight Credit Voucher if the ticket is canceled, I was advised that Orbitz does not issue such vouchers. Due to this frustrating experience with the Orbitz Virtual Agent, I am seeking advice on how to proceed before the 18th of July, when the existing return ticket is scheduled to begin. I appreciate your prompt attention to this matter and look forward to a resolution. Sincerely, Michael Ross CEO of Offshore & Industrial Services Limited

We recently visited Easton, Maryland for a memorial service and made reservations at the Days Inn. Upon arrival, we noticed a smoky smell in the lobby. When we requested to see our room, it had a musty odor, making it unsuitable due to allergies and sensitivity to smoke. The front desk mentioned being unable to issue a refund as we had booked through Orbitz, a third-party site. We kindly request assistance in obtaining a refund of $[redacted].90 (room rate plus booking protection). Your prompt attention to this matter is appreciated. Thank you. - C. and B. Linthicum

I made a car rental reservation with Alamo through Orbitz, with Booking # [redacted][redacted]. I also bought rental insurance with Travel Guard Policy # [redacted]. However, I was not allowed to rent the car at the counter because I only had debit cards. This was surprising to me as I usually use debit cards for transactions. I am wondering if Orbitz could help me with getting a refund for the insurance. This situation is significant because I have booked trips to Italy, Spain, Croatia, and Montenegro through Orbitz for a 71-day European vacation this summer. Despite being a platinum member, I have only booked one night of lodging through Orbitz so far due to a previous bad experience with a $10 overcharge in Parker, Arizona in January. At that time, Orbitz customer service did not resolve the issue satisfactorily. I hope they can improve their service to retain my business in the future. - Kevin M.

I reserved a room at Hotel Aspen Inn in Flagstaff, AZ for the night with confirmation # 0438AEZ329 from Orbitz with confirmation # [redacted][redacted]. I also purchased insurance #[redacted]. Our car broke down in the Mojave desert, delaying our arrival until 4 am. Despite trying to contact the hotel every 15 minutes from 11 pm, no one ever answered, as mentioned on their website. Orbitz also failed to reach the hotel. We were refused entry when we arrived. Additionally, we were charged an extra $25 per person for a room with two king beds for four people. The insurance and Orbitz's assistance were of no help. I am out $[redacted] and deeply disappointed. I will be canceling my upcoming family reunion booked through Orbitz. I kindly request a full refund. Thank you.

I booked a flight from DC to MAA in April [redacted] for a family event, but Orbitz informed me via email that the flight schedule changed due to Covid. In [redacted], I opted for a refund, but as of September [redacted], I have not received the $1,[redacted].47 refund promised within 12 weeks. Orbitz seems unconcerned. Despite my efforts, I couldn't find Orbitz's email address. They have been holding my money for over two years now. Why ask for refund confirmation if they have no intention of following through? I will report this issue to relevant government agencies and BBB if I don't receive a response soon. Orbitz itinerary: [redacted][redacted]