Orbitz Customer Service Issues

I had a reservation at Fairfield Inn and Suites for April 29, but we had to cancel as we needed to continue with our travels. I spoke to two customer service representatives, and unfortunately, one call got cut off. Despite a message left by one representative, I couldn't call back due to phone problems. The other representative mentioned I would receive an email within 24-48 hours, but so far, I've only received survey requests. I made these calls on Saturday, May 1st. Can anyone help me with this matter?

I have paid for the second half of my trip from Hollywood/Fort Lauderdale, FL, to Nassau, Bahamas, and then back home to Nashville, TN. Unfortunately, I was denied entry due to the incorrect COVID test and won't have enough time to take the correct one for approval. I am hoping to either take a different trip during the same timeframe or receive a credit for the unused portion of my trip. My wife is looking forward to this surprise vacation, and I am eager for your assistance in rebooking or crediting the funds for another destination. I wish to keep the first part of the trip from Nashville, TN, to the Hollywood/Fort Lauderdale area. Thank you for your help in resolving this matter promptly.

On March 18th, I mistakenly booked a car rental for the wrong date. Despite contacting them within 5 minutes to cancel, I was advised to dispute the charge on my credit card, which didn't yield results. I am seeking a refund of $[redacted].96 for the rental fee and $91.00 for insurance. After speaking with a representative three weeks ago who supposedly escalated the issue to the expedited department, I have yet to receive any updates or my refund. Frustrated by the lack of progress, I have filed a complaint with the Missouri attorney general's office. My Capital One credit card has already been charged, and I was not informed about any non-refundable policy at the time of booking. I urge them to refund the money as soon as possible, as I am on a fixed income and truly need it.

Last night, my partner and I booked flights through Orbitz. One of the flights was with United. We chose these flights because Orbitz indicated that we were allowed to bring one piece of carry-on luggage. However, this morning United informed us that we could not carry on any luggage, and all bags needed to be checked. We were shocked to learn about the $35 checked baggage fee and an additional $25 gate handling fee per checked bag, totaling $[redacted] for both of us. If we had been aware of this beforehand, we would have chosen Southwest which offers free checked baggage. We feel deceived and believe we should be refunded for these unexpected fees since we are unable to modify or cancel our flights.

I recently came across your advertisement featuring all gay individuals. I am deeply disturbed by the anti-traditional family message it conveys. I will not be utilizing your services as a result. I kindly request that you remove these anti-family themes from your advertisements. Your company's contribution to the breakdown of families is concerning and detrimental to our country. I will pray that those responsible for advertising decisions at your company find Jesus as their Savior and recognize the harm they are causing. Regards, Jim V.

I had a trip planned to Sault Ste. Marie, ON today which I booked through Orbitz for a hotel and flight. However, I found out my mother returned home from the hospital, so I no longer need to go. I need to cancel the hotel reservation and request a refund of $[redacted].56 to my Visa card. If you have any questions, please contact me at 1-[redacted] to discuss the cancellation.

I have encountered an issue with a car rental from Hertz in Springfield, Missouri, for March 30th. The reservation number is [redacted] and the Hertz confirmation number is 2CYU5E. My granddaughter mistakenly rented the car using my credit card for the wrong date, and despite informing Hertz immediately, the charge was not reversed. They mentioned I need to call to have the $[redacted].66 refund processed for the unused rental and insurance. This transaction occurred on March 18th, and after various failed attempts to resolve the matter, I have reached out to the Missouri Attorney General's office for assistance. Communication with Hertz has proven challenging, and I now aim to have this issue resolved promptly within 48 hours. Thank you.

I had prepaid for a car rental with Fox in Tampa but had to cancel due to my friend having COVID. Despite canceling a week before the trip, I was promised a refund of $[redacted] but have not received it. After contacting Orbitz through their chat service and speaking with a live agent who said I would get $[redacted] back, I was directed to contact my bank, which was unable to help. As an elderly individual on a fixed income, it's important that I get a partial credit refund as I cannot afford to lose $[redacted]. This situation has been distressing and I hope to resolve it promptly. Thank you for your attention to this matter.

Our family reserved a room at the Motel 6 in Colonie, New York for Friday, June 25th, paying $67.40 through Orbitz with itinerary number [redacted][redacted]. Upon arriving at the motel around 1:30 AM, we were shocked to find a "No Rooms Left for tonight" sign and were unable to reach anyone through the door or by phone. Given the late hour and traveling with two children, this was a particularly stressful situation. Luckily, the nearby Days Inn had a room available, albeit for $95.30, slightly pricier than our original booking. Despite initially choosing the Motel 6 due to the price difference, we had no choice but to stay at the Days Inn that night. We are requesting reimbursement for the Days Inn room instead of the Motel 6, as we had anticipated a stay in the Albany area for the original $67.40 booking.

I made a reservation and payment through Orbitz for a room at the Motel 6 in Colonie, NY for last Friday, June 25, for $67.40 with itinerary number [redacted][redacted]. Upon arrival at 1:30 AM, I found a sign on the door stating no rooms were available, with no response from staff despite repeated attempts to contact them. Luckily, the neighboring Days Inn had a room for $95.30, slightly more expensive than the Motel 6. I would appreciate a refund for the difference in price between the Motel 6 ($67.40) and the unexpected accommodation at the Days Inn ($95.30) due to the unavailability of my booked room.

During my recent trip to Springfield for my grandson's basketball tournament, we checked into the Travel Inn booked through Orbitz. Unfortunately, when we arrived, my grandson had an allergic reaction due to the smoke in our designated non-smoking room, and we experienced itching and watery eyes. After notifying the manager, Danny, he mentioned that a refund could be processed but requires Orbitz to handle the cancellation of our two-night stay (Itinerary number: [redacted], booked for James Bmeenson on 7/15/21 for 7/16 and 7/17 at Travel Inn in Hartford, CT). Despite my efforts with other channels, I have been unable to resolve this matter and would appreciate prompt assistance. Thank you, P E Benson.

On July 3, [redacted], I used Orbitz to book flights and a car rental with insurance for a trip to Hawaii. Unfortunately, the lodging was canceled, so I had to cancel my entire itinerary shortly after booking it. While I have received credits from most of the providers, I am still waiting on a refund from Alaska Airlines. The Orbitz agent assured me that I should expect the airline credits within 7 to 10 days. The itinerary number is [redacted][redacted], and the remaining refund is due from Alaska Airlines for booking ID 2AUB2Q. The cancellations were made within a few hours with no penalties considering they were within 24 hours of booking. Hawaiian Airlines promptly issued their refund the same day as the cancellation, but I am eager for Orbitz to follow up with Alaska Airlines to ensure the refund is processed promptly.

I applied for a TSA Precheck exemption through Orbitz on 7/9/[redacted] and was told I would receive a code to use within 48 hours. Despite not getting the email, I tried applying again. I proceeded to get TSA Precheck, paid out of pocket during my appointment, but still never received the code. I contacted Orbitz multiple times, with agents unable to assist, stating it is an Orbitz issue. I am seeking the waiver or compensation equal to the $85 Precheck fee.

Good evening, I am a long-time customer named Maria G. I recently encountered an issue with my Orbitz booking for a trip scheduled on July 14, [redacted]. Despite speaking with two different customer service agents on July 13, [redacted] regarding the cancellation of my trip (Itinerary #[redacted][redacted]), I received conflicting information. The first agent mentioned I would receive a credit from the airline, while the second agent stated that my trip couldn't be canceled or credited. This inconsistency is concerning as I needed to cancel the trip due to a life-threatening emergency. A case was opened with reference #[redacted]1 a week ago, but I have yet to receive any updates on its status. I would appreciate a prompt resolution to this matter. Thank you for your attention. Maria G.

I am in the process of booking a flight but encountered some confusion regarding seat selection. While trying to choose seats, I noticed only one seat available on the initial flight displayed. However, upon exploring other flight options in the drop-down menu, I found a different flight with available seats, lacking departure information. I proceeded to select seats for my wife and myself, and as I advanced through the booking process, it reverted to the original flight selection, American Flight [redacted] departing from Seattle to Savannah, leaving Friday morning. I am unsure if I will still be able to secure seats on this original flight or if I inadvertently selected the alternative flight. When attempting to contact ORBITZ via phone, it requests an itinerary number, which I don't possess as I haven't finalized the booking due to uncertainty. I seek clarification on whether I can proceed with the American Flight [redacted] and its departure time, or if I am required to choose one of the other available flights to Savannah. Thank you for your assistance during this challenging time.

I am seeking assistance regarding a refund issue with my canceled itinerary through Orbitz. The hotel confirmed they would authorize the refund through Orbitz, however, I have been unable to secure it. Orbitz only provides automated responses, and I need to speak with a representative. I used Hotel Booking Protection and hope to utilize it for a refund. I booked itinerary # [redacted][redacted] for a stay at Baymont in Manitowoc, WI on July 31, [redacted], with Hotel Booking Protection Policy # [redacted]. The hotel advised me they lack the authority to process the refund, necessitating Orbitz's intervention. Thank you for your attention to this matter.

I have been in contact with Orbitz multiple times regarding my unused credit from a canceled flight in May [redacted] with Ukraine International Airlines. The credit is $1,[redacted].75, issued for itinerary #[redacted][redacted], under the name Helen Shtern. Despite my attempts to get a refund, I have not received any payment. When trying to rebook using the credit, different Orbitz agents informed me that my ticket had expired and only UIA could resolve it. Unfortunately, UIA has been unresponsive via email or phone. I have filled out a form on their website multiple times with no reply. I purchased my ticket through Orbitz, not UIA, and I believe Orbitz should assist in resolving this issue as the cancellation was out of my control. Before considering small claims court, I am reaching out for a final opportunity to redeem the credit. Thank you - Helen S.

I made a hotel reservation through the Orbitz Android app but received a confirmation with different dates. When I contacted the hotel, they advised me to deal with Orbitz for changes. Orbitz's customer service has been disappointing. During my conversations with three representatives, I encountered various issues. The first representative changed my dates but increased the room rate, which I agreed to. However, I didn't receive the email confirmation promised. The second call was disconnected, and no follow-up was made. On the third call, I was informed about a penalty fee for date changes, contradicting information from the hotel. Despite agreeing to cancel and rebook, more discrepancies arose, including being unable to secure the original special rate. This experience has been frustrating compared to my positive history with Hotels.com. Finally, after discussing with the hotel, I found out I wouldn't be charged by them for any cancellation fees. I anticipate a prompt refund from Orbitz soon.

I recently traveled from New York, USA to Pakistan with Emirates. My travel agent informed me of a potential flight ban, leading me to book a one-way flight for 2 adults and 2 children from Lahore (LHE) to JFK for August 23rd via Orbitz. The itinerary number is [redacted][redacted], and the booking ID is 2I2WWQ. Now that the travel ban has been lifted, I am seeking to discuss my options with Orbitz regarding a refund. As my wife, a Doctor, and I work in Investment Banking, it is crucial for us to return to the US promptly. Given the circumstances, a full refund for the tickets would be greatly appreciated. Currently in Lahore without access to phone customer service, I am willing to communicate via WhatsApp and share my contact details if necessary. I kindly request Orbitz's assistance during this challenging situation. Your help would be highly valued.

I purchased two tickets for my wife and myself from Abu Dhabi to Minnesota via a layover in France. The first leg is operated by Etihad Airways from Abu Dhabi to France, and the second leg is with Air France from France to Minneapolis. The concern we are facing now is that my wife received the Sinopharm vaccine, which we've heard might not be acceptable for travel. We were unaware of this restriction when we booked the tickets, and I paid 11,[redacted] Dirhams for both. Your website states that the tickets are non-refundable. Can you please verify if a vaccine card is required in France and if my wife can travel from Abu Dhabi? I would appreciate a prompt response.