Opodo Customer Service Issues

My booking number is [redacted] and my name is Carrie S. Yesterday, I modified my flight dates for my trip to Stockholm, and there is a price discrepancy that requires payment. I have been attempting to settle the difference and confirm my flight but have been unable to find any assistance on your website. I am dissatisfied with the service provided. The unclear presentation of the additional cost, combined with the possibility of booking a similar flight for the same price elsewhere, has added unnecessary frustration to the situation. Thank you.

We arrived at the airport with six passengers for our flights only to discover they were canceled. We had booked through Opodo for a trip with Lufthansa from BHx to Frankfurt and then on to Larnaca. Upon contacting Opodo at the airport, we learned that Lufthansa had canceled the second leg, resulting in the entire journey being canceled. Opodo did not inform us, and we even received check-in reminders from Lufthansa. Due to it being Easter Saturday, there were no immediate alternative flights, leaving us with a Wednesday option with a 24-hour layover in Frankfurt, which was impractical with two children aged 2 and 9. Despite canceling the return flights ourselves, we have only received most of our refund back, missing £67.96. We believe we should be fully refunded given the circumstances, as we incurred additional expenses like unused car hire and a non-refundable villa reservation in Cyprus for the days we missed.

Hello, I purchased flexible tickets through your website to be able to adjust our travel dates. Since yesterday, Sunday, April 23rd, I have been trying to modify these dates because I am waiting for an official document to return to Bordeaux. However, your website keeps showing me an error message saying, "unable to modify online," and I have been unable to reach you by phone. I would like to understand the reason for this issue as I should be able to modify my tickets up to 24 hours before departure. The departure is scheduled for Tuesday, April 25th, at 6:50 pm. I do not want to lose the tickets as the departure date is approaching. I kindly request you to address this problem promptly so that I can make the necessary changes or get back to me as soon as possible to keep me updated. Thank you for your prompt attention. Best regards, H. Bouhena Air Arabia Flight from Fes to Bordeaux Tuesday, 04/25/23, 6:50 pm Reservation number: [redacted]

Hello, I recently contacted Travel Fusion regarding my cancelled flight to Nice and was directed to reach out to you instead. My flight was scheduled for April 11th to April 14th, with a ticket reference of K577JPG. Initially, I believed I booked with Easyjet, but upon contacting them, I discovered the booking was made through Travel Fusion, who then referred me to you. The situation has been a bit confusing. I appreciate your assistance in sorting this out. Best regards, Tassadite Siab

I made a flight reservation for a 30-day trial but never received the booking confirmation. Subsequently, I discovered an error in my email address after multiple attempts to contact them. Despite correcting the email, I was still charged incorrectly for a non-existent email due to an issue with Opodo Prime cancellation within the trial period. Customer service mentioned merging the accounts with promises to rectify the situation, allowing me to use Prime with my correct email. However, I am now unable to access my account as the login credentials are not recognized, and the password reset function seems to be linked to an incorrect social media account. I'm seeking assistance to resolve this matter.

Dear Customer Service, I recently received an email notifying me of the cancellation of part of my booking. After contacting Aegean Airlines with the provided references, I was informed that while some aspects are confirmed, certain parts are unpaid, and the reason remains unclear. Opodo Booking Reference: [redacted]8 Airline Booking References: L2KEIM, L2PQOX For the flight from CFU - I Kapodistrais, Corfu Greece to LCA - Larnaca Intl, Larnaca Cyprus (booking reference: L2PQOX), the payment has been processed correctly and the booking is confirmed. However, for the flight from LCA - Larnaca Intl, Larnaca Cyprus to CFU - I Kapodistrais, Corfu Greece (booking reference: [redacted]8), I was informed by Aegean Airlines that the booking has not been confirmed. Thank you for your attention to this matter. Sincerely, [Initials]

Hello, I'm Harpinder Singh. I had an Opodo subscription last year, for which I paid £59.99. I canceled my subscription through the Opodo app. However, Opodo has been trying to withdraw money from my account for the past week, despite my cancellation. Additionally, Edreams Prime attempted to debit funds on behalf of Opodo. Surprisingly, Opodo also charged £59.99 from my wife's account. I am quite dissatisfied with this situation. Please provide a valid email address or contact number where I can reach out to discuss this matter further.

Subject: Unnecessary Charges from OPODO Good afternoon, I am writing to address an concerning issue that occurred after booking two air tickets to Porto with Ryanair via OPODO. Despite subscribing for €54.99 to receive a discounted fare, I mistakenly forgot to unsubscribe in February [redacted] due to lack of use of your services. On 17/02/[redacted], an unexpected debit of €54.99 was made under the description "OPODO PRIME" to a separate bank account that was not associated with my initial payment in March [redacted]. I kindly request your immediate attention to investigate this matter as it raises alarm regarding privacy and security of customer information. The unauthorized transfer has caused distress as my bank has been unresponsive to my inquiries. I appreciate your prompt resolution of this issue and hope for a swift response to rectify the situation. Thank you for your attention to this matter. Best regards, Lysiane B. ([redacted]0)

Hello, I have a booking reference number [redacted]4 for a flight to Albania for 5 passengers. I need to update the name of one passenger from Lindita Shahini to Lindita Goodwin due to marriage and obtaining British citizenship. I can provide a copy of the marriage certificate and the new passport if needed. Please confirm if this documentation is sufficient and provide the email address to send the information to. The airline advised me to reach out to your Trade Support Team for assistance. Thank you, David Goodwin

Hello, I wanted to inform you that we recently made flight reservations through Opodo for three separate flights. The funds for each flight were charged to my account individually. To date, we have only received the tickets for one of the flights via email. Despite our attempts to cancel the flights and request a refund through Opodo, we have not received any assistance. We suspect this may be due to not having created an account when making the bookings. We are seeking guidance on how to proceed with canceling the flights and obtaining a refund since we have spent a considerable amount of money without obtaining tickets for all the flights. Thank you.

Opodo booking references: [redacted]6 and [redacted]5 I am in need of assistance from a human contact; the automated system keeps repeating the same questions without providing a resolution. After receiving an email advising me to rebook, I attempted to do so as my initial booking failed. Unfortunately, your system failed me twice. Please address this issue promptly, as I have devoted my entire day trying to secure tickets through your platform. The functionality of your system is inadequate. I am eager to book my tickets promptly before prices increase. However, I have been charged twice and am currently awaiting my refunds in order to finalize my flight bookings. Thank you for your attention to this matter. Sincerely, B. Kristiansen

Booking Number: [redacted]5 I'm in need of assistance from a real person, as the automated responses are not helping. After receiving an email suggesting to rebook, I tried to do so since my initial attempt failed. Unfortunately, your system failed me twice. Please address this issue promptly, as I've spent the entire day trying to secure tickets with no success. I urgently need to book my tickets before prices increase, but I have been charged twice. I am currently awaiting my refunds in order to proceed with booking my flights. Thank you for your attention to this matter. Best regards, BK

Dear Sir or Madam, We have booked a round trip from May 17th to June 24th, [redacted]. Unfortunately, we both need to return earlier. Can we reschedule the return flight? We would like to return in early June, around June 4th to 7th, [redacted]. We are unable to reach you by phone from Bali. We URGENTLY request a reply by email. We would be incredibly grateful for your assistance. Booking Number: [redacted]9 Email: [redacted] Traveling Persons: N. Zumeri, L. Wang Sincerely, N. Zumeri & L. Wang

Opoda Booking Number #[redacted]0. We made a reservation for a trip to Bologna departing on June 17th and returning on June 27th. Sadly, due to severe flooding causing casualties and unsafe conditions, our vacation plans are now disrupted. The anticipated enjoyable activities like swimming are hindered by sewage contamination in the sea, clearly depicted by the abundant garbage in the photos. I have submitted an insurance claim form for trip cancellation coverage. I am seeking to cancel the flights and holiday and reclaim the £[redacted].75 flight costs.

Hello, I have frequently used your company to purchase plane tickets. Recently, I bought a ticket to Turkey, but due to a visa issue, I was unable to travel. I notified your company 10 days prior to the journey, but unfortunately, no assistance was provided as I did not purchase ticket insurance, resulting in the loss of the ticket cost. Subsequently, on 27.04.[redacted] at 07:43, an amount of 68.04 was deducted from my bank account. I am inquiring as to why the promised refund, assured by your representative within 2 weeks, has not been processed yet.

Dear Sir or Madam, I have been trying to reach you by phone without success, as it takes hours to even obtain a phone number (and these are third-party providers). Additionally, the simplest questions in your "customer center" (robot) seem to be misunderstood. Therefore, I am reaching out here. After entering my details, I see the message "pay later" with a green checkmark. Can you please explain what this means? I hope to receive a prompt reply, ideally via phone for a quick resolution. My number is: +49 [redacted] (also on WhatsApp). Sincerely, Lorenz K.

I purchased a plane ticket that departs in 2 hours, but I haven't received confirmation for the flight. This is the second time I bought the same ticket because eDreams did not notify me that my reservation was canceled. They advised me to buy from OPODO. However, it takes hours for them to issue boarding passes, so I have had to request a refund since the bank cannot cancel this payment but you can. Reservation Code: [redacted]1. Email: [redacted]

I am looking for a company's email address and found you through google. I came across an issue with a payment made to Opodo. Hello, I am concerned about a unauthorized withdrawal of €64.99 from my bank account by your company at 02:40 without any prior notification. I purchased a ticket from Frankfurt to Belgrade on May 6th and now I am confused about the additional charge. I have contacted my bank and they advised me to take legal action if the matter is not resolved promptly. I demand the immediate return of my €64.99 as this was done without my consent. I am prepared to take legal action if necessary. Looking forward to your prompt response.

We were unable to commence our trip from Porto to Bangkok (and back) due to internal airline issues. Despite multiple attempts to contact OPODO by phone and email for assistance, we received no response. The hotline advised us to contact the airlines directly, which we did. Recently, GOINDIGO airline informed us via email that we would receive a partial refund. After requesting a refund for the entire flight, they informed us over the phone that the refund had been transferred to OPODO. I have emailed OPODO requesting the funds be transferred to my bank account but have not received any reply or refund yet. What steps should I take next? Regards, Ires.

Hello, I have a flight booked from the 16th of September to the 23rd. The flight departs at 21:10 and arrives in Alicante at 00:55. Unfortunately, I entered an incorrect email address, [redacted], during the payment process. The correct email address I use now is samsanders1998hotmail.com. As a result, I did not receive my booking confirmation. I have tried contacting Opodo through their website, but they require a confirmation number that I did not receive due to the wrong email address. I have verified that the payment went through from my bank account. Thank you.