Opodo Customer FAQ

Top Answers & How-to Guides

What is Opodo's Phone Number?

The question we are asked most often is about how to talk to Opodo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or charges when booking on Opodo?

No, there are no additional fees or charges when booking on Opodo. The displayed prices on our website or app already include all mandatory...
Ask any question you have about Opodo customer service, get an answer now.

Recent Opodo Customer Questions

How do i cancel my yearly subscription

To cancel your yearly subscription with Opodo, you should access your account via the Opodo website. Once you're logged in, navigate to the ‘My Trips’ or 'My Bookings' area. Here, you should find the details relating to your yearly subscription. There should be an option to cancel it. If you have any issues, there is a link to the most up-to-date contact information right here on this page that you are viewing. It's important to note that cancellation policies vary so check your specific terms and conditions to see if there might be penalties for cancelling your subscription.
Asked May 13, 2024 7:55 PM

How do i cancel a membership that i did not ask for

If you discover an Opodo membership that you did not sign up for, you can cancel it by logging into your Opodo account. From there, go to your account settings or membership details (the exact location may vary depending on the platform). In there, you should find an option to cancel your membership. You will typically be asked for confirmation to assure that it's not an unintentional action. If you continue to have trouble or find the situation is not resolved, you may need to reach out to Opodo's customer service directly for further assistance.
Asked Apr 17, 2024 10:16 AM

I’d like a refund to a subscription that was made without my autorisation

We're sorry to hear about this situation. Opodo has a dedicated customer service team that handles these types of concerns. If a subscription was made without your authorization, we recommend reaching out to them directly. They will guide you through the steps required to validate your claim and, if applicable, will process your refund. Remember, it's essential to provide all relevant details to streamline the process.
Asked Apr 8, 2024 5:54 PM

They have signed me up to prime without my consent

We're sorry to hear about your concern. As an informational point, Opodo would not sign you up for a service without your express consent. If an Opodo Prime Membership was activated without your knowledge, it could be because you inadvertently agreed during a booking process or access to your Opodo account was compromised. We recommend checking your transaction history and your emails for communication about the Prime membership. If you find you were indeed signed up without your consent, you should contact Opodo directly to have it addressed promptly. We cannot access personal account information to resolve this issue for you directly.
Asked Mar 26, 2024 4:06 PM

How do I get an invoice from Opodo that is good for making a expenses claim?

To get an invoice from Opodo that is suitable for making an expense claim, follow these steps: 1. Log in to your Opodo account. 2. Go to "My Trips" and locate the relevant booking. 3. Choose "Get your invoice". 4. Fill out any required company information for invoicing purposes. Once this is done, you will receive an invoice via email that you can use for expense claims. Note that it could take up to 72 hours for the invoice to be available after you've completed your booking. Please ensure all information is correct for your records.
Asked Mar 26, 2024 1:02 PM

Help me with my Opodo customer service issue

Check-in Process

How do I check-in for my flight?

You can check-in for your flight online through the airline's website or mobile app. Simply enter your reservation details and follow...

Payment Methods

What payment methods are accepted on Opodo?

Opodo accepts various payment methods to provide convenient and secure transactions for its customers. Customers can make payments...

Booking Changes

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking with Opodo. However, the cancellation or modification process may vary depending on the...

Baggage Allowance

What is the baggage allowance for my flight?

The baggage allowance for your flight is determined by the airline you are flying with. Each airline has its own baggage policy and...

Cancellation Policy

What is the Opodo cancellation policy?

Opodo's cancellation policy provides flexibility for customers. If you need to cancel your booking, you can do so easily through your...

Travel Insurance

Can I purchase travel insurance through Opodo?

Yes, you can purchase travel insurance through Opodo. Opodo offers a variety of travel insurance options to ensure that you have peace...

Travel Documents

What documents do I need for international travel?

When traveling internationally, you will typically need a valid passport as the main document. It is important to ensure that your...

Loyalty Program

What is the Opodo loyalty program?

Opodo does not currently offer a loyalty program for its customers. However, the company is dedicated to providing the best prices...

Fees and Charges

Are there any additional fees or charges when booking on Opodo?

No, there are no additional fees or charges when booking on Opodo. The displayed prices on our website or app already include all mandatory...
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