Opodo Customer Service Issues

Hello, I am Aleksandrs Fialkovskis. I noticed a charge of 65 euros taken from my account yesterday. Could you please explain the reason for this charge? I only had one flight on April 4th. Kindly review this matter thoroughly. Thank you.

Opodo Booking Reference: [redacted]3 My booking for a flight to Faro on June 11th included 20 kgs of hold luggage for Howard Kilvington and 10 kgs for Gillian Kilvington for both the outbound and return journey. However, at the Cardiff check-in, it was discovered that Howard Kilvington's boarding pass only allowed for 10 kgs of luggage, resulting in an additional charge of £43. Subsequently, the boarding pass for the return flight from Faro to Cardiff correctly indicates 20 kgs of luggage. The discrepancy in luggage allowance between the outbound and return flights appears to be an error made by Opodo when transferring my booking details to Ryanair. I kindly request a refund of £43 as compensation for this inconvenience. Howard Kilvington

I made a flight reservation on Opodo for three people, but there is an error in one passenger's name. Despite contacting Opodo to correct it, they directed me to the airline (Air France). After reaching out to Air France, they redirected me back to Opodo. Despite multiple exchanges with Opodo's customer service, they claim they cannot make any changes. Opodo keeps sending me back to Air France and vice versa. How can I proceed with changing the name on my booking? Should I cancel? Thank you for your assistance. Best regards, A. Guerin

Good evening. Today, I was purchasing some plane tickets. Everything was going well, but when I went to make the payment, I only received a notification to cancel [redacted] euros and something. I was unsure if that was the total amount you charge for the tickets and if the difference would be charged later after confirming the purchase. I accepted it, and the money was deducted, but the ticket purchase was rejected. I don't have a ticket receipt because the purchase didn't go through, I only have the deducted amount on hold. I tried to make another purchase, and again when confirming the purchase with the bank, the amount shown was higher than the ticket price. I need a refund for the first purchase and an explanation as to why the payment amount is lower than what is indicated on the website during checkout.

Hello, I have been trying to reach Opodo through various channels several times without success. The chatbot has not been helpful either. I wish to cancel and delete my account, but I am unable to do so as I keep receiving notifications that my subscription is still active. I am concerned about forgetting to cancel before it renews, as I have faced this issue in the past and was unable to contact Opodo at that time. Kindly advise on the necessary steps to take in this situation.

Subject: Urgent Assistance Needed with Booking Issues Dear Customer Service, I am writing to address a pressing matter regarding booking references [redacted]1 and [redacted]2. Despite attempting to raise this issue through your website’s helpline, I have not received a suitable response and require direct assistance. On March 13, [redacted], I made the aforementioned bookings for my friend, Mr. Nabil Al-Kana, using my Visa card. Subsequently, he requested all correspondence to be directed to his email at [redacted] To my surprise, on the same day, you enrolled Mr. Al-Kana in Opodo Prime without consent, leading to unauthorized charges of 64.99 Euros on April 30 and May 2, [redacted]. Despite my attempts to rectify this via your website, I faced challenges. I urge you to immediately cancel the unauthorized Prime membership and refund the charged amounts. Failing prompt action, I will pursue all available avenues to address this matter publicly. Your swift attention to this issue is greatly appreciated. Sincerely, Maamoun Meibar

Subject: Urgent Request for Refund of Unauthorized Prime Subscription Charges Hello Opodo Customer Service, I am writing to bring to your attention the unauthorized withdrawal of [redacted] euros, taken from my credit card on two separate occasions this month, without my consent. I did not sign up for any prime subscription, as the credit card was solely utilized for purchasing tickets to Spain on a previous occasion, using my email address for communication. I insist on the immediate reimbursement of the [redacted] euros, as this action is unjust and unscrupulous. It is unjustifiable to acquire someone's credit card details without explicit permission or via deceptive tactics. Regrettably, there seems to be no feasible method to terminate this subscription, as no contact number or live chat support is available. Therefore, I urge you to refund the [redacted] euros promptly and cease all ongoing subscriptions, including removing my email address from Opodo's mailing lists. I anticipate your prompt assistance in resolving this matter. Sincerely, Rachana

Dear Sir, I am seeking assistance regarding a duplicate car booking made for my partner, Dorothy M. The initial booking was on June 2 for a car rental from Paphos airport through Budget with reference CY[redacted]20, charged £[redacted].44 from my partner's account. Despite not receiving an email confirmation and being unable to locate it on my Opodo app, the booking was not activated, and a refund is requested. The second booking, on June 14 or 15, using the online agent, had reference CY[redacted]80, and was charged in two payments totalling £[redacted].26 on my credit card. This booking was fulfilled today when my partner collected the car, though Budget staff identified the duplicate and advised applying for a refund. I have contacted Opodo prime support via email 8 days ago but have yet to receive even an acknowledgement. Your help in resolving this matter is appreciated. Thank you.

I booked flights through Opodo Prime for April [redacted]. I discovered an unexpected £59.99 annual subscription charge on my bank account which was declined. I did not authorize this and request the cancellation of the subscription immediately. Please ensure no further payments are attempted and remove my details from your system. Thank you. - Gillian B.

I purchased a flight ticket a week ago and did not receive a confirmation email. I am certain the booking went through as the payment was deducted from my bank account. After investigating and contacting Ryanair, the airline I am flying with, they indicated that I might have used 'co.uk' instead of 'com' in my email address. I am now stuck without a confirmation email or a booking reference number required for their online services or to speak to a representative. When I call the helpline, it directs me to a French-speaking service, which I cannot understand due to my current location. I attempted to email them, but it only led me back to their online help link. I simply need to talk to a live person to resolve this issue before my upcoming flight. What steps should I take?

Good evening ladies and gentlemen, I am encountering an issue. Why have you charged me 79.90 CHF for some bookings with a credit card when I did not make any purchases? 2.7.[redacted] Good evening ladies and gentlemen, I called customer service, but I ended up speaking with someone who had poor German language skills and was uneducated. They did not listen to what I needed but only spoke in their own way. I had made a booking a month ago with the number [redacted]6. My email is [redacted] Please reply to me. Thank you for your understanding, Marinkovic.

Hello, I am reaching out because my flight on 7/21 was canceled by the airline. The next available flight is on 7/24, but I would like to request the change to this date as it fits my vacation plans. I am concerned about the extra costs involved as I originally booked my ticket for the dates 7/21 - 7/31. I made my reservation and payment through your website, and my reservation number is [redacted]9. I understand that due to the flight cancellation, I may be eligible for a refund of the ticket costs. Thank you, Mladen

Dear Sir or Madam, I am writing regarding the cancellation of our Wizz Air Flight from Frankfurt Hahn to Skopje on 04 July, [redacted]. The cancellation occurred just before boarding with no prior notice. At the airport, we were advised to book another flight and were informed that Wizz Air would fully refund our expenses. Due to important meetings in Skopje, we booked a roundtrip flight through Opodo from Frankfurt to Skopje for 05 July, [redacted]. I have recently been informed that Wizz Air is suggesting Opodo to handle the refund process on our behalf (Shemsi, Mirsela, and Han Shainov). They have proposed accessing our Wizz Air account for the refund, or alternatively, requiring various documents to be submitted to initiate the refund process. I would greatly appreciate it if you could assist in managing the refund process with Wizz Air. Please let me know if you require copies of my travel expenses to Frankfurt airport and if Wizz Air is willing to refund our additional booking costs of [redacted] EUR. Should I request a refund for these costs separately? Thank you for your attention, and I eagerly await your response. Kind regards, Shemsi Shainov

Sehr geehrte Damen und Herren, Ich möchte mein Flugerlebnis mit der Opodo Buchungsnummer [redacted]4 von Kopenhagen nach Nürnberg am 23.6 teilen. Leider wurde der Flug abgesagt und mir wurde eine Alternativroute über Zürich angeboten. Beim Rückflug am 25.6 mit Flugnummer WW6L2R gab es erneut Probleme, was dazu führte, dass ich meinen Anschluss in München verpasste. Dies führte zu Unannehmlichkeiten, da ich ursprünglich mit dem Bus fahren wollte. Ich bitte um eine Gutschrift für die entstandenen Unannehmlichkeiten und behalte mir rechtliche Schritte vor, falls dem nicht nachgekommen wird. Mit freundlichen Grüßen, Tihomir B.

I recently canceled my membership but noticed I was still charged. Could I please request a refund? Additionally, I had canceled a flight with insurance and tried contacting the insurance company using the provided numbers, but they did not work. I need the correct account and insurance numbers to resolve this matter. Contact me at [redacted] Name: Natasha Perry Date of Birth: January 19, [redacted] The flight I need insurance details for was from Canada to Bulgaria. Thank you for your help, Natasha

Hello, I am encountering difficulties with Opodo regarding our ticket refund. Our trip was canceled after KLM discontinued our return flight from Amsterdam (Flight: KL [redacted]) to Basel. Upon reaching out to KLM, they agreed to reimburse our ticket expenses as our cancellation was in line with their guidelines. The booking number is NOSNBF, and the ticket numbers are [redacted][redacted] and [redacted]65. I am seeking assistance as I am unable to reach Opodo to address this matter. Kind regards, Harald F.

Sehr geehrte Damen und Herren, ich wende mich an Sie, da ich ein Problem mit meiner Buchung habe. Beim Buchen habe ich aus Versehen das falsche Datum angegeben. Daher möchte ich meine Buchung stornieren. Meine Buchungsnummer ist: [redacted]7. Zusätzlich würde ich gerne das Datum ändern und zwar von dem 6.09.23-11.09.23 auf einen Zeitraum im August. Bisher habe ich Ihre App immer problemlos genutzt und ich hoffe, dass Sie mir bei diesem Anliegen schnell helfen können. Ich freue mich auf Ihre rasche Antwort. Mit freundlichen Grüßen, Maninder Kaur Bhambra

Hello, I have been trying to reach Opodo via email but haven't received any responses. They have deducted money from my account without my authorization. I am trying to inquire about the cancellation and the unauthorized charge. I request a refund to be issued to the same credit card from which the money was taken. Thank you. Regards, Katarzyna Sobocinska [redacted] Hello, an amount was deducted from my credit card by Opodo without my consent. I do not use this platform and am concerned about how my credit card information was accessed. Please respond promptly. Thank you. Regards, Katarzyna Sobocinska [redacted]

I paid for a price freeze on a flight from Dublin to Bangkok on [redacted], and the confirmation email from Opodo stated I had until 1:16 AM on [redacted] to pay the balance. Facing issues on the website, I was prompted to use the app on my phone, but my iPhone 7 was incompatible. Upon contacting Opodo at approximately 12:30 AM, Aduniu stated the window to redeem the frozen price had closed at 12 AM, refusing a refund of the €[redacted] fee. After insisting on my entitlement until about 12:50 AM, I was finally connected to a manager. Despite disconnections, the manager eventually offered only to fill out a claims form lacking essential details. I demand a full refund of €[redacted] and €[redacted] in compensation for the distressing experience and high phone expenses during the long call. Your attention to this matter is requested. Thank you. - Tony S.

Dear Opodo Team, My father-in-law has previously contacted you in June and July regarding a charge of CHF 69.90 on his credit card. According to his credit card company UBS MasterCard, the charge is for an Opodo Travel subscription. He is certain that he did not subscribe to such a service intentionally (unless by mistake). Unfortunately, the cancellation did not go through. We will be contacting the credit card company to block any future Opodo charges. It would be appreciated if you could send us a confirmation of the cancellation, as our previous attempts have been unsuccessful. Best regards, Vera Danuser / H. Zollinger Email: [redacted] H. Zollinger Montelunaweg 2 [redacted] Bad Ragaz Switzerland