Opodo Customer Service Issues

I have been trying to cancel my booking from Manchester to Pitone-a-Petre but your system is not allowing me to do so. Despite multiple attempts through your telephone system and chatbot, I am unable to find a way to cancel the booking online. Therefore, I am requesting the cancellation through this message. Opodo booking reference: [redacted] Airline booking reference: WFUZOM Please confirm the cancellation via email at [redacted] Thank you.

I attempted to reschedule my Opodo flight from American Air RDU to FLL. After waiting over an hour on their email app, I finally reached someone. Unfortunately, I was informed that changing my ticket required an upgrade to business class, then the call abruptly ended. Frustrated by the lack of communication through the app or phone, we decided to cancel the flight on a Thursday, three days before departure. Despite this, Opodo did not inform the airline by Sunday when the flight departed, resulting in us being marked as "no show." I am now unsure about the likelihood of receiving a refund from the airline, especially since I am unable to contact anyone at Opodo for further assistance. Any advice would be appreciated, thank you.

Hello, I recently booked tickets and a hotel in Rome, Italy at the Colosseum through your app. Unfortunately, I discovered that Italy has been classified as a red country, prohibiting travel. I have initiated the cancellation process on the app due to this political situation. I am eagerly awaiting a quick response regarding my request for a full refund. Thank you, Roni Avshalomov Booking ID: [redacted]

Due to the current COVID restrictions and the need for one traveler to shield, we are looking to change our flight dates and require assistance. My booking reference is [redacted], with the last four digits of my card payment being [redacted]. Our flight is scheduled for Wednesday, the 22nd. Unfortunately, I have been unable to reach TAP or Opodo. Considering the challenges with closures and potential lockdowns, we are considering moving the trip to March or at a more convenient time. I am flexible with the new dates. Your help in adjusting our travel plans would be greatly appreciated. -Brian H.

I have encountered an issue while trying to cancel my Opodo Prime subscription. Despite attempting to cancel through the app, the link provided by the automated system is not functioning. Opodo's lack of customer service is frustrating; the robotic responses feel like speaking to a wall. I am located in Mexico and had a flight from Mexico to Paris, with a layover in Munich, which was canceled without any communication. I am unable to get a refund or make changes to my flight. Additionally, there was an unauthorized charge of [redacted].11 pesos for Opodo Prime. I did not receive any explanation for this charge and urgently need to cancel the subscription. Opodo's app is unhelpful, they do not respond to calls, and there are no alternative contact options available. I purchased two tickets and feel lost on how to proceed with resolving these issues. It is a significant amount of money at stake, and the lack of accountability from Opodo is concerning. Please assist me in resolving these matters promptly.

I subscribed to Opodo Prime in late November but I canceled the membership before the one-month free trial ended. Despite this, you deducted money from my account on November 30, [redacted]. I'd like a refund of my money and to be unsubscribed. I had booked a ticket through Opodo, and Opodo Prime automatically enrolled me in a free trial, which I no longer wanted. My name is Younus Barrow, and I can be reached at flat 47 Maytrees, [redacted] Fishponds Road, BS5 6SD, Bristol. My email address is [redacted] My billing address is the same as my home address. Thank you.

On 25/10/[redacted], I purchased a Volotea flight through your website, departing from Venice Marco Polo Airport on 22/11/[redacted] at 7:00 and arriving at Catania Fontanarossa Airport at 8:50. Three days later, I was informed via email by the airline that the flight was cancelled and I was given the option to change flights or request a refund, of which I chose the latter. It has been over a month, and I have not yet received the refund on the card used for the purchase, even though it shows the refund was processed on 03/11/[redacted]. I contacted the airline, which confirmed the refund was processed on 03/11/[redacted] and redirected me to you since the ticket was purchased through your site. Here are the important details: Buyer: Ija Alexia Menghin Opodo Booking Number: [redacted] Booking Email: [redacted] Phone Number: [redacted] I am awaiting your response. Best regards, Ija-Alexia Menghin

There appears to be an error with my booking ticket. The itinerary shows the correct name, but the actual ticket has an additional initial at the end. I am unsure if this is acceptable or if it needs to be corrected before my flight. Should I contact Gulf Air to rectify this mistake? I require a prompt resolution or a confirmation email affirming that the error will not pose any issues during my travel, so that I can address any name discrepancies at the airport without delay.

Sehr geehrte Damen und Herren, ich hatte Schwierigkeiten bei der Umbuchung meiner Tickets mit der Buchungsnummer [redacted] über Ihre Hotline. Weder Herr Rafat noch die Airline Thai Airways konnten mir hierbei helfen, obwohl dies per E-Mail bestätigt wurde. Leider konnte ich bisher keinen neuen Termin ab Anfang August mit einem Rückflug nach drei Wochen festlegen, da mir mitgeteilt wurde, dass eine Umbuchung nicht möglich sei. Obwohl Frau Yasin versprach, mir diesbezüglich nähere Informationen zuzusenden, erhielt ich bisher keine Nachricht. Eine Rückerstattung durch Thai Airways wird aufgrund ihrer aktuellen Situation, die von einem Konkursverwalter verwaltet wird, nicht angeboten. Eine Umbuchung wurde jedoch zugesagt. Könnten Sie mir bitte eine alternative Telefonnummer zur Verfügung stellen, für die Durchführung der Umbuchung? Mein Anliegen konnte das Callcenter bisher nicht bearbeiten. Trotz Zusage einer zeitnahen Bearbeitung durch Herrn Sam am 12.12.21 ist bisher nichts geschehen, obwohl wir neue Flugtermine besprochen haben. Ich bitte um eine Lösung bis zum 10.01.[redacted]. Sie können mich auch telefonisch unter [redacted]/[redacted] erreichen. Mit freundlichen Grüßen, Joachim Borgmeier

Opodo Booking: [redacted] Dear Opodo Team, I have been feeling really sad since yesterday. I had booked a Lufthansa flight through Opodo for the 27th of December. Unfortunately, I had to cancel this flight and you repeatedly instructed me to wait a few more days for a higher chance of a refund. On the 25th of December, I decided to proceed with the cancellation and trusted that it went through. However, yesterday I suddenly received a check-in request, so I contacted your customer service. They informed me that there was a system error and they could not do anything about it. The lady repeated this message 5 times despite my efforts to find a solution. Should I just accept this situation? I submitted everything correctly and on time, and now I am not getting my money back? I hope for a prompt resolution from your end. Best regards, Mandy V.

I am facing an issue with the car rental I booked through Opodo. Initially, they claimed the car could accommodate four bags, but upon receiving it, I discovered it only fits one suitcase. Hertz informed me the car I rented is only suitable for three bags, not four as Opodo had indicated. Hertz offered an upgrade for more trunk space at an additional cost of $35 per day, significantly increasing my rental expenses. When I contacted Opodo for assistance, they requested a ten-digit reservation code, although my confirmation email only includes a nine-digit code. There is no provided contact email, and the chat function, which was supposed to email me a confirmation number, has not delivered. I am currently at a loss for what to do next.

Due to unforeseen circumstances, our travel plans had to be postponed when the family we intended to visit contracted covid-19. Upon requesting a flight rescheduling, we were informed via email that the process was underway. Despite this assurance, we have yet to receive any updates or responses. Unfortunately, our attempts to contact Opodo customer support in Germany have been challenging as the agent we encountered was unable to communicate in German and could not address our concerns. We paid for our tickets in full, including the covid insurance, through PayPal. Our booking number is [redacted]. The email used for the booking is [redacted] We are still eagerly awaiting assistance from Opodo.

Dear Komborerai Wilfred Chikwape, We want to thank you for reaching out to us about the cancellation of your reservation. Your Opodo booking reference number is [redacted]. We want to confirm that your request for a partial refund has been forwarded to Qatar Airways. The refund will be processed upon receiving the necessary approval. Please be aware that the airline may take 3 to 6 months to approve and process the refund, but we are working diligently to expedite this process as much as we can. Rest assured, we are actively pursuing a quicker resolution with the airline on your behalf. Once we receive the funds from the airline, we will promptly reimburse you through the original payment method used for the booking. You can expect the refund to reflect in your account within 2 weeks after the amount is received from the airline. We are committed to minimizing the processing time as much as possible. We appreciate your patience and understanding during these challenging times. Thank you for your cooperation. Best Regards, Customer Care Team

I need assistance regarding a flight booking with Cathy Pacific. The return flight from Sydney to Hong Kong on Jan 6, [redacted], and the flight from Hong Kong on Dec 29, [redacted], have both been canceled. Originally, my return flight on Jan 19, [redacted], was rescheduled by Cathy Pacific to Jan 25, [redacted], and I adjusted to this change accordingly. Now, they have advised me to contact my booking agency Opodo to make necessary arrangements for the return flight, preferably on Jan 25, as I have accommodations until then. Please reach out to me once you have secured a flight for me as dealing with these cancellations has been frustrating. You can contact me at 0[redacted]84 in Australia or via email at [redacted] I appreciate a prompt response with the details of the new return flight. Thank you, Peter Crowe.

I need to update the surname on my booking. The reference number is [redacted]. My passport and ticket names do not match because I recently got married and have a new passport. I reached out to Opodo a week ago to inform them of the name change, but I have not received any updates from them since. I was initially told to wait for 72 hours, but it has been 7 days now. My flight is scheduled for next week, and I'm concerned about being denied boarding at the airport. I have also contacted the airline, Virgin Atlantic, but they advised that only Opodo can make the necessary changes. Please assist me with this issue.

I booked a return flight to Thailand through Opodo with Swiss Air to meet my parents who were on the same flight LX391 on 21/03/[redacted]. My parents were informed by Swiss Air in early November that their outward flight was canceled. Despite speaking with Opodo's customer service to ensure my flight would be changed to match theirs, I later discovered that my flight had not been rescheduled as agreed. It was changed to a different flight on the same day, with a different layover airport and airline. This change is unacceptable. I need my flight to be the same as my parents'. Thank you, T. Chumsook-Ellis.

Dear Opodo Customer Service, I made a reservation with the booking number [redacted] on the Opodo website. I am extremely disappointed because instead of receiving a total refund of €[redacted].88, I have only been refunded €[redacted].86. This discrepancy is unacceptable, and I feel deceived by Opodo's actions. I urge you to rectify this situation promptly. Best regards. --- Opodo Customer Support, I booked two plane tickets through Opodo in October [redacted]. However, Ryanair canceled my flight on December 1, [redacted]. Despite requesting a refund for both tickets on the same day as the cancellation, I received only €[redacted].86 out of the total €[redacted].88. This delay in the refund process is frustrating, and I demand the remaining amount be refunded immediately. Your prompt attention to this matter is greatly appreciated. Best regards.

Hello, I need assistance with a pressing issue. I missed my flight from London Heathrow to Buenos Aires on 30/12/[redacted] with Lufthansa. Despite booking a PCR test before the 48-hour requirement imposed by the German government, the test was taken 49 hours prior to departure. This led the Lufthansa staff to deny me boarding. They advised me to purchase a different ticket with British Airways for £[redacted]. Subsequently, my return trip from Buenos Aires to London Heathrow with Lufthansa was cancelled erroneously stating that I did not appear at the airport for the initial flight. However, I was indeed present but turned away due to sudden Covid regulations. I kindly request assistance with rescheduling my return flight or, if not feasible, booking a new flight from Buenos Aires to London. My Opodo booking reference is [redacted], and I am Dominik Bogus, with a birth date of 10/02/[redacted]. Thank you, Dominik

I am seeking a refund due to the regulations set by the Portuguese government regarding Covid-19 related trip cancellations. Ryanair's refund process is not accepting Opodo as an authorized online travel agency (OTA), preventing me from moving forward with my refund request. The lack of information from Ryanair about unauthorized OTAs on their website is causing inconvenience to customers, especially during the Covid-19 period where there was already an abundance of information to manage. I need assistance in resolving this issue so I can receive the refund I am entitled to, given that I was unable to travel and was unaware of Opodo's status as an unauthorized OTA when I made my booking.

I would like to bring to your attention the response I received from Air France: I have been issued two EMD Vouchers that remain open in my case: EMD no. 1: [redacted] [redacted] [redacted] 62 93 and EMD no. 2: [redacted] [redacted] [redacted] 62 94. Opodo is responsible for refunding these vouchers, not Air France, as the transaction was with the travel agency. Opodo appears to be insisting on issuing a voucher despite our request for a clear refund from the start. This has caused significant inconvenience, with numerous calls and emails between parties. It has been almost two years since our travel was canceled, and we are still awaiting a refund. This delay is unacceptable. We urge immediate action to resolve our case. I have attached the reference numbers provided over the years for your perusal: - [redacted] 59 58 [redacted] - [redacted] [redacted] 75 83 - [redacted] [redacted] 75 84 Thank you in advance for your attention. We eagerly await your response. Nadia K. & Maciej S.