OkCupid.com Customer Service Issues

I am SSgt John W Harris, a United States Marine E6, and I am having trouble reaching OK Cupid. I have tried to contact them without success, and I am considering reaching out to the Better Business Bureau to report this issue. Since there is no phone number available, I will be contacting my bank to cancel my account with OK Cupid if the customer service matter is not resolved within 3 days (72 hrs). I am formally notifying OK Cupid that I will dispute any charges and report the situation to my local consumer protection agency, ABC 6. Thank you, SSgt Harris E6, United States Marine

My account got suspended without any warning. I had no photos or text on my profile that could have violated the rules. I also hadn't contacted anyone yet. Can you please let me know why my account was suspended and how can I get it back? It would be more helpful if I was informed of any issues with my profile before being suspended so I could address them.

I am dealing with a troubling situation involving my ex-boyfriend who is stalking me both in person and online. He has created a fake account on OKCupid for a nonexistent twin of mine. Using my photos, he is providing personal information to any men who contact the profile, including my phone number and address. Although I have not been contacted yet, he did mention a specific individual named Warren, who is a chef and expressed inappropriate intentions towards me. I previously interacted with a chef named Warren on OKCupid, adding credibility to his claims. This distressing situation has left me reluctant to access the app myself out of fear of my ex's escalating behavior and the risks involved. I urgently seek assistance in resolving this issue to protect myself from further harm.

Hello, I am hoping to reach someone at OkCupid. I wanted to address my concerns about the quality of messages I receive on the platform. I am disappointed by the inappropriate and offensive nature of some of the messages I have been receiving, which include sexually explicit content and disrespectful language. Despite clearly stating on my profile that I am not interested in casual encounters, I continue to be bombarded with messages asking for immediate hookups. This experience is unsettling, especially considering I have encountered more respectful interactions on other dating sites. Additionally, I have had issues with an ex-partner who is harassing me through the site. I believe there should be better measures in place to protect female users from such harassment and ensure a more positive dating environment. I am considering discontinuing my use of OkCupid and pursuing this matter further if necessary. The current situation has left me feeling uncomfortable and disillusioned with online dating.

Hello, I have encountered issues with OkCupid's functionality this week. I have had difficulty accessing my account, and when I manage to log in, the site doesn't display the profiles of people who like me. Additionally, I was wrongly accused of being a scammer by someone I was chatting with because they couldn't reach me for several days. I want to clarify that I am not a scammer; in fact, I was recently scammed by someone on the site who tried to involve me in a bitcoin scam. It's concerning to see potential scammers on OkCupid, and I'm worried about others who might fall victim to their schemes. I initially enjoyed using the site, but the constant malfunctions and server connection issues have been frustrating. I hope OkCupid addresses these problems and takes action against scammers to protect its users.

There's a profile of a girl named Sur, 28 years old, that has deeply touched me. I feel like she might be the one I've been searching for. The challenge is her inbox is full, and I can't send her a message. I wish for a way to have a single point of contact with her, maybe through a message, email, or any method, just once. If I could have the opportunity to reach out to her, it would mean the world to me. Thank you! Regards, Archit Mithal I hope OkCupid can help me get in touch with her or allow me to send her a message by expanding her inbox capacity. I simply wish to have a conversation with her.

Today, I discovered that my OK Cupid account was accessed by someone who changed my name and e-mail address. I found out about this at 5 p.m. after seeing an e-mail notification sent at 1:52 p.m. I immediately rectified the changes by resetting my password and restoring my original information. However, the bigger issue remains - the lack of security measures on OK Cupid that allowed this breach. This incident not only compromised my privacy but also fooled others on the platform. It's alarming how easily someone could manipulate accounts. This needs urgent attention and remediation from OK Cupid to ensure the safety of all users' accounts. The potential consequences of such vulnerabilities are concerning, and immediate action is required to prevent further incidents.

On June 8, [redacted], I, Bobby Butler, tried to register for OkCupid. I entered my debit card details and clicked purchase, but encountered an error message. After three unsuccessful attempts, I switched to my credit card, which was successful. To my dismay, I noticed three charges from OkCupid.com on my bank account today. Since I successfully paid with my credit card, I kindly request a refund for these three mistaken charges.

I recently received a message stating that my account has been suspended tonight. This is unexpected as I have always adhered to the platform's policies. One incident that strikes me as peculiar is a conversation I had with a user who mentioned being frequently banned for sharing contact information. While I have exchanged numbers with other users before without issue, it seems coincidental that after interacting with this individual and sharing numbers, my account is now suspended. I am troubled by this situation, especially since I have maintained an active and violation-free account for the past 3 years. I am left wondering if this user retaliated by reporting me. This abrupt suspension has caused me distress, and I am seeking clarification on what transpired. Your assistance in resolving this matter would be greatly appreciated.

I want to bring attention to a user named Greg Voss. He is quite unwell, using numerous different email addresses across various dating sites, not only in the US. Greg often doesn't upload a photo but has been spotted on Match and Meetville with his authentic details as well as fake accounts. He has a troubling pattern of engaging in sexually explicit behavior, frequenting dating sites, chat rooms, and video chatting apps to watch women. Greg employs text and burner phone apps to solicit women into sending him photos. His preference seems to be women aged between 18-25, despite being 39 years old with a 16-year-old daughter and a 21-year-old son. Greg presents himself as sweet, romantic, and victimized by his ex to manipulate women into intimate exchanges, but soon after, he disappears. It's crucial to take action against individuals like him. Greg's real name is Gregory Voss, working at Big Number One Motor Sports in Homewood, Alabama, residing in Adamsville, Alabama. His genuine numbers are [redacted] and [redacted], and some of his known email addresses include [redacted], [redacted], [redacted], [redacted], and [redacted]

Is there no way to send a second message or retract the first one sent by mistake? I had a 97% match with what seemed like a wonderful woman. I am new to this and spent a couple of hours typing my initial text in a word processor. When I pasted it in the text box and hit send, nothing happened. Thinking it was too long, I deleted it and, frustrated and not thinking, sent a stupid text with just the word "Hello" to test if it would go through. Unfortunately, it did, and I realized this was my one and only shot. Isn't there a way for me to send a second text (more than just "hello") just this one time? I am willing to pay for this opportunity because this woman was just awesome. Can you please make an exception for me? Thank you! - B.

I am in a situation where I had been chatting with an individual I met on OkCupid. We had discussions on WhatsApp as well. After planning to meet, the person disclosed their actual gender, which was not stated on their profile. Politely, I expressed that it was not compatible with my preferences. The individual accused me of being closed-minded for not continuing with the initial conversation before the gender revelation. I believe I was banned from the platform due to the ensuing text exchange. It's frustrating to be labeled close-minded for opting out after learning new information about the person's gender. The unpleasant messages on WhatsApp led me to block the individual. If this is the platform's policy, which leans towards being oversensitive to the transgender community and penalizes users who are upfront about their intentions and gender, I request a refund for all expenses incurred on this website. How does the company justify removing a user with an accurate profile while allowing others to conceal vital information like their gender?

Hello, I didn't encounter a problem personally, but I need help regarding a conversation I had with Sara (possibly Sarah, as I struggle with names initially). We spoke last night, but I woke up to find our conversation missing with a notification declaring her account was deleted. Considering our interaction, I highly doubt she deactivated her account voluntarily. It seems plausible that a bot flagged her profile (since it was not detailed) and mistakenly removed her account. I would like to assist in retrieving her account by providing proof of our conversation if possible. Interestingly, I had considered exchanging numbers, which would have prevented all of this. My email address below is an older one, hence the mismatch in names.

I came across a lady's profile that I really liked on the app. I accidentally sent her a message before finishing or leaving my number due to the small buttons on my phone. I'm unable to find her profile now to send another message. My name is Flip, and although I don't remember her name, she hasn't replied probably because of the incomplete message. She's in her 30s, from Georgia, blonde, blue eyes, and around 5'6". I want to know how to reconnect with her and finish the message. I sent the incomplete note around 11:50 on 6/17/19. Thank you, Flip.

There is an individual on OKCupid known as Michael Barone, who I encountered on POF last year. After he requested inappropriate photos, I ceased contact. Subsequently, my computer was hacked, possibly by him. He recently messaged me on OKCupid, but I ignored him. Despite chatting with someone named Peter Reck, whenever Michael Barone is involved, communication ceases. I suspect he may be intervening somehow. Can anything be done about this situation? If you require further information, feel free to reach me at [redacted] Apologies for any inconvenience and thank you for your help.

Hello, I've reached out several times but haven't received any responses. Is there a phone number I can use to speak with a real person? I'm experiencing technical difficulties with my OkCupid app. It only functions properly when I disable WiFi. Additionally, all my accounts keep getting deleted randomly. Despite signing up through various emails and my Facebook account, my profile disappears after a day, and I lose all connections. This is quite frustrating as I invest time in creating profiles, engaging in conversations, and then losing everything due to account deletions. The app should not have so many glitches, especially for a dating platform. Can someone assist me with these issues?

It has been challenging to access the messages I've received over the last few months. Despite being quite tech-savvy and using various other dating sites without any issues, Double-Take seems to have a recurring problem in this area. I suspect this issue might have been caused by software or management decisions made a while back to push users to sign up for the A-list for message access. It's frustrating that this model seems to prioritize monetization over user experience. Transparency about this would make it more acceptable, but sadly, that's not the case. This ongoing problem with accessing messages on OKcupid could be an interesting article to share with journalists, shedding light on these practices. I hope for a resolution, or at least some clarity on how to view my messages on Double-Take.

I've been notified of likes on my profile but can't see them or messages. I had another paid account this week that I lost after paying with Google card. I deleted my Google account due to mental health reasons and suspicion. Feeling better now and still taking my medication. I need confirmation of my payment under the username Damian with password 777qwe. The email addresses associated are: [redacted], [redacted], and [redacted] One of these was used for payment. Please recover my messages and send them to me.

Hello. I'm Courtney Lindwall. I uninstalled the OCK app from my phone around 2-3 weeks ago. I am unsure if I deactivated my profile or just deleted the app. A partner mentioned seeing my account online recently which surprised me since I haven't used the app on any devices. Can you check your system to confirm when I was last active on the site? It should have been early June. If there was recent activity from my account, can you provide details on the location to check for unauthorized access? Thank you for your assistance.

I am frustrated with the new system on this site. Last night, I had a great connection with a woman named Keri, but all our messages disappeared suddenly. This has happened five times now and I am fed up. I wish the customer support was better.