OkCupid.com Customer Service Issues

Hello, I am a social researcher interested in conducting a social experiment using your app. I came across a similar study done on another platform, and I have a unique proposal for your consideration. I plan to create two profiles, one male and one female, in the American city with the most app users. The profiles will depict individuals who have recently been released from jail for a serious crime—specifically, the rape of a minor. By using attractive photos, I aim to investigate how individuals of both genders respond to a good-looking person with a disturbing criminal background. My research intends to explore whether physical appearance supersedes ethical considerations in potential relationships. I seek unlimited swipes daily to gather meaningful data without the profiles being removed, and I wish to monitor how often they are reported for violating community standards. This study can provide valuable insights into societal values and behavior. Your app's involvement in facilitating this research could demonstrate a commitment to addressing serious issues. I appreciate any support you can offer to conduct this study. Thank you.

OkCupid removed the pictures I uploaded today, which I believe followed their guidelines. I've posted pictures of my cat in the past, so I get why those were removed. However, I paid $60 for three months, and I can't find any customer support from them. I find it frustrating that they only have a "help" FAQ. I'd like to request a refund for my $60, cancel my account, or have real people from OkCupid address my concerns. Thank you.

I recently discovered two unauthorized charges of $64.99 each on my credit card statement from your website dated today (12/19/20). I did not make these transactions and do not intend to pay for them. I request that my account be closed, and the money be refunded promptly. You should have the details of the card that was charged for the purchases, but if necessary, I can provide that information for the refund process. Please contact me at [redacted] or via email at [redacted], so we can discuss resolving this matter efficiently. Thank you.

I noticed a charge of $21.99 on my card that was not authorized. I did approve a payment for $3.33, but not for $21.99. My bank flagged this as possible fraud, and I would like this resolved promptly. I made an error by approving the $3.33 payment, but the $21.99 charge was not authorized by me. I request that action be taken immediately, including deleting my profile and account. It is unfair business practice to charge an unauthorized amount.

I am experiencing difficulty accessing my account on the app with version 48.0.1 ([redacted]) on Android 7.1.2. Upon entering my email address and password and clicking the login button, I receive a 'success' message, but the login page simply reloads. Despite attempting to reset my password and using the reset link from the email, I find myself back at the login page with the same outcome. Additionally, I receive emails with viewer indications, clicking the links also redirects me to the login page. I can currently log in to my account through the internet, both desktop and mobile versions, although I am unable to do so with the DDG browser on mobile (suspecting a blocked cookie issue, while FF browser functions properly).

Refund Request I accidentally subscribed to A List and promptly canceled the subscription upon receiving the payment confirmation. I have no desire to continue with A List and am reaching out shortly after the error occurred to request a refund and to downgrade the current A List option. I hope for a quick response to rectify this mistake. Thank you.

To whom it may concern, My name is Alper Taşdemir, and my contact number is +[redacted]00, and my email address is [redacted] I have been notified that my OkCupid account has been banned, preventing me from accessing it. I work as an automotive engineer and utilized the platform to arrange video calls with native English speakers to improve my language skills for a fee. Unfortunately, my account has been suspended, and I am unsure of the cause. I suspect it may be due to sharing my WhatsApp number, unaware of any prohibition against this action. I assure you that I will not repeat this mistake if given the opportunity to rectify it. Kindly reconsider my account's status, as I hope to regain access. Thank you for your attention to this matter. Best regards, Alper TAŞDEMİR

Please process my refund promptly. While I understand your right to enforce bans, it is unacceptable to withdraw funds without permission from a banned account. The system seems designed to prevent users from stopping such transactions by making account access impossible. This situation could potentially warrant a class action lawsuit. I will investigate this matter further, and I hope you can turn this situation into a more financially beneficial experience for me. This may, surprisingly, end up being the highlight of my year. I am curious to know how many other users have been affected by this orchestrated inaccessible loop.

Hello, I am Tal from Israel. I have been a member of OkCupid for the past 5 years. Recently, I made the regrettable choice to create a fake account for personal research purposes. I engaged in conversations to observe the response as a "hot guy." I want to clarify that I never intended to meet anyone or cause harm. I have never been reported for inappropriate behavior during my time on the app. I apologize for my actions and hope for your understanding and forgiveness. Sincerely, Tal.

Hello, my name is Tal Roitman from Israel. I have been a member of OkCupid for the past 5 years. Recently, I made the regrettable decision to open a fake account. I wanted to conduct my own "research" to see how many likes and matches a good-looking guy would get. I have been chatting with some girls to observe any differences in their interactions between the fake account and me. I had no intention of meeting any of the girls or causing harm. In my 5 years on the app, I have never been reported for bad behavior, and I hope you can consider unbanning my account. I apologize for my actions and hope you can find it in your heart to forgive me. Sincerely, Tal.

I wanted to alert everyone about Greg Voss, a man who goes by different email addresses and appears on multiple dating sites. He often doesn't use a profile picture and is known to be a sex addict. Greg targets women on various platforms, using different tactics to engage them. Despite being 41 years old with children, he pretends to be younger and manipulates women emotionally. His real name is Gregory Voss, and he works at Big Number One Motorsports in Homewood, Alabama. Some of his contact details include [redacted] and emails like [redacted] It's important to be cautious of individuals like him.

I would like to bring to your attention a user named Greg Voss. He has been using various email addresses and is active on numerous dating sites. Greg often doesn't upload a picture, but we found him on Match and Meetville with real information as well as fake accounts. He engages in inappropriate behavior online, being a sex addict frequenting dating sites, chat rooms, and video chatting apps. Greg uses text and burner apps to obtain different phone numbers from women and manipulates them into sending him pictures. Despite being 41 years old with an 18-year-old daughter and 24-year-old son, he typically targets women aged 18-25. Greg presents himself as sweet, romantic, and victimized by his ex to manipulate women into sexting and exchanging photos before disappearing. His real name is Gregory Voss, and we discovered he works at Big Number One Motorsports in Homewood, Alabama, and resides in Adamsville, Alabama. You can reach him at [redacted] or through emails such as [redacted], [redacted], [redacted], and [redacted] On Instagram, he goes by voss942. Let's work together to address this issue.

I would like to bring to your attention a user named Greg Voss. This individual frequently uses various email addresses and is active on numerous dating sites, often without uploading a profile picture. Greg has been spotted on Match and Meetville, where he alternates between real and fake accounts. He exhibits addictive behavior towards sex, engaging in conversations and video chats with women on dating platforms and chat rooms. Greg utilizes text and burner apps to obtain different phone numbers from women and to solicit pictures. Despite being 39 years old with a 16-year-old daughter and a 21-year-old son, he typically targets women aged 18-25. He employs a manipulative tactic by initially presenting himself as sweet, romantic, and victimized by his ex to gain sympathy before transitioning into sexting. Greg frequently sends misleading pictures and false information about his identity and age. It is crucial to address this issue regarding Greg Voss. His contact information includes his real name, phone number [redacted], and several email addresses: [redacted], [redacted], [redacted], [redacted]

I recently encountered an international scam involving my account suspension on Friday. I reached out to OkCupid's customer service via email, but they keep saying my email doesn't match the account because it's an old university email with ".my.****.edu." I can't locate a phone number to contact them. It's frustrating to wait while scammers continue victimizing others by creating new accounts. On a side note, a scammer named "Mire," aged 36 from Munich, Germany, is involved. This individual, posing as an attractive blonde, shares limited profile information and quickly moves from OkCupid to Facebook or WhatsApp. Probably aiming for money laundering or bank account seizure under the guise of an expat. If anyone spots this account, please do not engage with it.

Hello, I would like to address an incident that occurred a couple of years ago where I was banned from using OK Cupid due to a complaint made by a woman which I disagreed with. Since then, I have been using other dating websites such as POF without any issues. I always strive to behave as a gentleman on these platforms, however, I understand the need for a swift resolution without delving into detailed discussions due to the high volume of users on OK Cupid. I have been actively using Silver Singles, POF, and other sites for the past 2-3 years. I kindly request to be reinstated on OK Cupid as I have had a positive experience on other platforms. It is frustrating that despite my efforts to engage respectfully, women seem hesitant to respond or meet possibly due to concerns about Covid-19, which has impacted my social life. My name is Richard from Rockville, MD, zip code [redacted], and I was born on 5/15/[redacted]. I appreciate your prompt assistance. Thank you, Richard

I successfully signed up for an account. However, today when logging in, it repeatedly asked for a security code to be sent to my cell. After entering the code, it asked for another one in a loop, which seems excessive. I noticed we have differing opinions on some issues, but can we agree that spending 45 minutes on this is too much? I hold a significant amount of Match shares and would appreciate some assistance in logging in. My email is [redacted] Thanks.

I want to raise awareness about a man named Greg Voss, who uses multiple email addresses and is actively present on various dating platforms. He often avoids sharing his photo and has both real and fake accounts on sites like Match and Meetville. Greg, who is 42 years old with a daughter aged 18 and a son aged 24, frequents dating sites, chat rooms, and video chatting apps due to a sex addiction. He manipulates women by pretending to be sweet and romantic, falsely portraying himself as a victim of his past relationship to gain sympathy. He targets women aged 18-25, convincing them to exchange photos through text and burner number apps. Despite claiming to be someone else, once the deception is uncovered, he disappears. Greg's real name is Gregory Voss, and he works at Big Number One Motor Sports in Homewood, Alabama, residing in Adamsville, Alabama. One of his phone numbers is [redacted], and some of his email addresses include [redacted], [redacted], and [redacted] It's essential to take action regarding his behavior.

I mistakenly bought the basic membership instead of the one that allows me to see people who like me. Do I truly need to pay an additional $23 per month for that feature? Is there no local search option to see women in my area even after payment? Would it be more sensible for me to cancel, receive a refund, and then buy the plan that fits me better? I made this purchase in the last 10 minutes. Best, David

I have been banned and I hope you can understand that I'm not a bad person. Recently, I had a Zoom date that didn't go as planned. After realizing it wasn't a match, I asked for feedback on why. The other person mentioned the dark lighting which made them feel unsafe. I didn't reply to avoid escalating the situation, but unexpectedly, I got banned. I respect people's right to report concerning behavior, but my ban seems excessive for just bad lighting. I never meant to make the other person uncomfortable or upset in any way. I am disappointed to lose potential connections and dates due to this issue. I have reviewed the Terms and believe I have not violated any rules. I am a 61-year-old trying to navigate online dating to find a meaningful connection. I have upgraded to a paid subscription but downgraded due to financial constraints. I'm just trying to find someone special without causing harm to anyone. Please reconsider and reinstate my account. Thank you. - Andy

Dear Sir or Madam, I am writing to inquire about my OkCupid.com account, which has been suspended without any explanation. I used my email address "[redacted]" to log in. After exchanging introductory messages and uploading three photos featuring only my face, my account was unexpectedly suspended. Despite following the photo guidelines and community rules, my access was restricted citing "term violations". This action has left me baffled, especially considering I had only joined OkCupid the day before. Could OkCupid.com please review and reinstate my account promptly? Thank you, R. Stefanek