Nordictrack Customer Service Issues

I received my NordicTrack bike today. After my first order was canceled, I placed another order, but the email confirmation went to my promotions folder. I noticed the confirmation for my second order, which is now being shipped. However, I also see a third order is being processed. How can I cancel this order? Should I refuse the delivery to get a refund?

On 11/23/20, I purchased a Nordictrack bike for Christmas. Despite receiving a tracking notice on December 2 that it had arrived in Denver where I live, no one called to set up delivery. Numerous calls to Nordictrack in December yielded no confirmation on the bike's location. Realizing it wouldn't arrive for Christmas, I requested a charge reversal from my credit card company on 12/23. On January 6, I discovered the bike was scheduled for delivery on January 8, without prior notice. Although the bike was delivered on the 8th, I've had trouble reaching Nordictrack to pay for it. Multiple calls resulted in long hold times and being disconnected once I finally spoke to a representative. Despite my efforts to settle the payment, the process has been unnecessarily difficult. I'm keen to pay for the bike and resolve this issue promptly. My order number is NT[redacted], and I made the purchase on 11/23/20. Contact me, Karen Burlage, at [redacted] Pinyon Trail, Lone Tree, CO [redacted], or via phone at [redacted] to arrange payment.

I purchased the SW500 Rower with order # NT[redacted] on 10/24/20. However, since its arrival on 11/17/20, I have been unable to use it due to initial damage. After assembly on 12/02/20, we discovered the machine was broken after the first use. Despite assurances from Heidi Ricks on 12/3 regarding the warranty, the rower remains inoperative. A technician visited on 12/31/20 and determined a different replacement part was needed. While waiting for the new part ordered on 1/2/21, I have spent 11 hours on hold with the Returns Department trying to address the issue. I am seeking guidance on how to proceed with returning the rower without incurring the $[redacted]+ fee, considering its initial state upon arrival and subsequent unresolved repair issues.

I placed an order for a Nordic Track elliptical in late December [redacted]. I was informed that it had shipped and the carrier would reach out to schedule delivery. As of January 26th, [redacted], I have not heard from the carrier. When I contacted Nordic Track today, I faced long wait times and transfers between representatives. Despite them stating that the elliptical was delivered on Jan 25th at 2:00 pm, it was not received. Subsequent calls revealed that the carrier has no record of it. I was instructed to reorder and fill out a return form, but how can I return an item I never got? At this point, I just want a refund as the total amount was $2,[redacted].94. This experience has been very disappointing, and I am now considering buying from a different company.

Hello, I contacted Nordic Track on January 18, [redacted], regarding the IFIT app. On January 20, my bank account was charged $12.00 with the description "ICON customer service loganut." I am seeking clarification on this charge and would like it refunded. I was under the impression that there was supposed to be a one-month free membership for the IFIT app. I have attempted to reach out to various phone numbers, including the billing department, but have been on hold for extended periods. My email is [redacted]

After careful consideration, my spouse and I have decided to purchase the Nordic Track treadmill x32i, model NTL39221. The order was placed on 01/27/[redacted]. I was provided with the following details: order number - NT [redacted]; tracking number - [redacted]; and shipping order - [redacted]. The total payment made for the treadmill, warranty, and iFIT extension was $4,[redacted]. We were eagerly anticipating using the product. As of 02/17/[redacted], the treadmill has not been received. After attempting to track the order online as per the email instructions received, I found out that the treadmill was shipped to Ryder on 02/04/[redacted]. I have made multiple phone calls to both Nordic Track customer service and Ryder. The average wait time was 27 minutes, with two instances of speaking with a representative and leaving two messages. Unfortunately, there have been no callbacks or explanations regarding the undelivered order. Ryder provided additional details: order number - [redacted] and tracking number - [redacted]67. I kindly request assistance from your company to resolve this matter promptly. I remain optimistic about the quality of your product and wish to start using it soon. I appreciate your attention to this issue. Thank you.

Avoid purchasing Nordic Track products. My experience has been disappointing. They charged me twice for one bike, totaling $1,[redacted], and are refusing to refund the extra charge. The S22i bike broke down after just two months, and despite multiple attempts to fix it, I have been unsuccessful due to their customer service sending the wrong part on four occasions. When I requested a refund as the bike remains inoperable, they claimed it was beyond their return period. Their latest promise to refund the original purchase amount has now been broken, leaving me out $5,[redacted] with a malfunctioning bike.

Last week, I decided to use our Nordic Track stationary bicycle per the doctor's recommendation for low-impact exercise. My wife, who weighs [redacted] pounds, attempted to adjust the seat height but discovered it was stuck. Upon contacting Nordic Track, we were directed to an out-of-warranty warranty program. Initially charged $[redacted].64 on March 24, we were later informed of the need for a $[redacted].12 plan (inclusive of tax) to address the issue. A technician arrived yesterday to assess the problem. Upon his examination, he determined that the seat post was bent, rendering the seat non-adjustable. Despite paying for the service, he explained he was only there to diagnose, not fix, the problem. Disappointed by the lack of resolution after the $[redacted] charge, I am reluctant to incur further costs for repair and parts. The whole experience has left me feeling deceived and morally wronged by Nordic Track's service. I am willing to pay for the repair once, but the prospect of additional charges is unreasonable. I hope the company will rectify this situation appropriately. Best regards, Philip F. [redacted]

I expected to already be enjoying my new RW900 rowing machine, but the situation is far from that. I've had several frustrating calls with the company regarding the whereabouts of my order with no clear answers until yesterday. Initially, there was a bank issue when I purchased the RW900. Once resolved, I was informed that my order (#NT[redacted]) was confirmed, and it was supposed to ship on May 14th. However, that date passed without any shipment. After several more calls, I was finally informed that the rower was out of stock at the time of my order, which no one had previously disclosed. The representative said they were waiting for the stock to arrive at the warehouse, estimating a delivery around May 25th. I currently have the iFit app but no rower, feeling frustrated as I paid in full and received inaccurate information during the process. It seems Nordictrack was not transparent in their communication. - S. DeGrace

I received an email informing me that the treadmill I ordered would be delayed until 31/05 due to a shipment issue. I asked for a quick turnaround due to this delay, but later received an email on 2/06 stating that there would be a further delay until 12/06 because of an annual stock check from 31/05 to 05/06. This made me concerned as you should have already received the item by now. Additionally, your previous communication did not mention anything about a stock check. I am feeling uneasy and I am seeking reassurance that the treadmill is in stock and can be sent to me as initially promised, considering the delays that have occurred. Regards, Sally

Dear Sir/Madam, I have been attempting to purchase the X32i treadmill for some time now. I have encountered delays with the delivery from traningspartner.se, who now states the product won't be available until September. Another site, gymcompany.de, claims to have it in stock, but I am hesitant to pay [redacted] euros upfront due to suspicions about the site's legitimacy. Additionally, I am having trouble accessing nordictrack.com, which redirects me too many times and raises doubts. I have inquiries: 1) Is gymcompany.de a trustworthy partner for NordicTrack? 2) When will nordictrack.com be accessible? 3) Are there other reliable delivery companies that ship to Sweden? 4) Is it possible to order directly from you to have the machine delivered to Sweden?

I would like to request for this email to be escalated to a manager's attention. Our treadmill has been malfunctioning for 12 out of the 31 weeks we have had it, equating to 40% of the time it has been in our household. Despite being informed twice about the money-back guarantee and return policy only being applicable for the initial 30 days, I am taken aback by the subpar quality and apparent lack of urgency in resolving this recurring issue. Balancing a full-time job, pursuing full-time education, and caring for my mother during her battle with breast cancer in her final days, I require the flexibility to exercise when it is convenient for me. The current process of contacting customer service and continuously chasing a technician located 2-3 hours away is inefficient. I kindly urge you to arrange for the collection of the unreliable treadmill and issue a full refund so that I can purchase a dependable replacement. If this request is not met, we may have to seek legal advice as we believe the product and services provided are a far cry from what was initially advertised.

My S22I bike arrived without pedals, and the delivery company, Select Express, left it along with the other pieces at the bottom of my stairs and in my doorway, creating a safety hazard. Dealing with their customer service proved to be unhelpful and rude, causing frustration and wasted time. The bike being left in pieces the day before hosting a Thanksgiving holiday was disappointing, and the risk of someone tripping on it was concerning, especially with my wife and 1-year-old daughter at home. I refused to sign for an incomplete product that was not installed as per the purchase agreement. I hope NordicTrack addresses this unacceptable delivery situation promptly and provides a resolution to this matter.

I recently purchased an elliptical machine that was delivered with the set-up service. However, during the installation, it was discovered that the monitor was missing, and the piece to attach it was damaged. After contacting NordicTrack, I was promised a call that never came. When I tried reaching out, I was unable to provide necessary details due to being at work. When the missing parts arrived a week later, there were no screws included. This has been a frustrating experience, and I feel disappointed in NordicTrack's handling of the situation. I am now considering returning the equipment as it is unusable, especially with a purchased one-year iFit subscription going to waste without the machine.

I purchased the NordicTrack [redacted] commercial treadmill at the beginning of this year. I only use the manual mode and I don't use iFIT. I am located in Belize, Central America. I don't have a warranty and I am not interested in getting one. I need access to the privilege mode and I don't want to be locked out like what happened before. This is my 4th NordicTrack machine, and if something goes wrong, I will buy a new one just like I have in the past.

I reached out to NordicTrack on 11/13/21 regarding my treadmill that stopped functioning. Carter Curtis assisted me and requested pictures of the issue. After troubleshooting, he mentioned sending a replacement console. However, I have not received any updates since then, and I lack an order number for reference. Any guidance would be appreciated. Thank you, Laura M. Email: [redacted] Treadmill bought on 4/2/[redacted] Order # [redacted]8NT

I purchased a new treadmill with white glove delivery service. The treadmill arrived on Tuesday, and I am still waiting for it to be set up. I have made several calls, but each time I am left on hold for an extended period. They keep telling me it will be another 48 hours to resolve the issue. Meanwhile, the treadmill is sitting in my driveway exposed to bad weather and potential theft. I would appreciate it if this could be resolved today and some form of compensation provided. I expected a smooth process after paying for the service. My order number is NT[redacted].

We purchased a treadmill with white glove service. We received an email confirmation stating that the treadmill would be delivered to our home last Friday. However, no one showed up, and the treadmill was delivered to the delivery service instead. When contacting the number on the delivery email, they claimed to have no record of our scheduled delivery. We spent a total of two hours on hold, one hour on Saturday and another today. The service provided has been extremely frustrating. We are considering canceling the credit card charge and purchasing a Peloton instead. It is imperative for someone to contact my husband today. This level of service is completely unacceptable.

I purchased a Norditrack treadmill for my husband at the start of November [redacted]. It's now mid-December, and the treadmill still hasn't arrived. I got an email saying it's been at the terminal for a month. Norditrack claims they aren't responsible, and when I reach out to Delivery NSD, they don't respond via chat, calls, or anything. This is surprising because I ordered a rower last year without any issues. I've been calling daily, but they keep saying it will be delivered around 5 days after the order. This is by far the worst service experience I've ever had.

I am reaching out about my warranty coverage for my elliptical machine. I have received conflicting information about repairing it. The non-warranty team is asking for payment for another service call due to the service company's mistakes. There was an error in the warranty date, causing confusion about coverage. I had to buy an additional warranty to cover parts, shipping, and service calls. Now, after the service call, the machine's incline feature is not working, and the pulse sensor is also malfunctioning. The technician left wires hanging out of the handles. Although Sonja has been supportive, her hands are tied in this situation. I have spent nearly $[redacted] in the last two months trying to fix these issues. I am aware of other complaints about the company and hope this matter can be resolved promptly. Thank you, Marvin