Nordictrack Customer Service Issues

I recently had to decline a delivery because the delivery drivers refused to bring the items up one flight of stairs, despite me confirming during the delivery scheduling call that there was only one flight of stairs, not two. The delivery was canceled, and a refund was promised. However, after being on hold for around two hours, the call was dropped. The last representative I spoke to was from billing and said they would assist with the refund, but I am unsure due to the call being disconnected. I hope to reorder in the future once the delivery service improves post-COVID as they claimed they would bring the item upstairs. I had been excited about receiving the elliptical I ordered on May 30th. I just need confirmation that the refund is being processed as I did not accept the delivery, and the delivery team took the item back with them. Your prompt attention to this matter would be greatly appreciated. Thank you.

I had some inquiries regarding one of their rowing machines, but I've been struggling to reach them. Despite selecting the callback option, they never returned my call. After waiting on hold for over two hours during a phone call, I found out they do not have a live chat as advertised on their website. To make matters worse, I couldn't find any email contact either. It's frustrating not being able to clarify questions about a product you're interested in purchasing. This experience raises concerns about the quality of their customer service in case any issues arise with their products.

I bought a [redacted] on June 12th for our summer home, hoping for 3 months of use starting June 27th. The treadmill only arrived on August 3rd after numerous calls in July, each with long wait times. Unfortunately, a crucial piece was missing from the box. The company promised a replacement, but after 2 weeks, I found out it's on backorder until mid-September. I'll barely get to use it before I leave next month. I've tried to return it, but after another long hold, I ended up in voicemail limbo. I hope the company won't start my yearly fee until next June, considering the delay. I'm frustrated and would appreciate a swift response. Jill G. Order # NT[redacted]

While speaking with the Nordictrack sales representative about a product I had questions about, she suggested I check out their Nordictrack credit offer with 0% interest to determine my eligibility. She encouraged me to fill out the form to see how much I could qualify for. However, the sales rep did not disclose that this would result in a hard credit check, impacting my credit score and creating a real account. Despite my excellent credit, the actual credit offer was not for 0% as promised by the sales agent. I have since closed the account I did not intend to open. I request the removal of the credit inquiry caused by this misleading situation.

I placed an order for the Elliptical 12.9 back in June with Order Number NT[redacted]. Although the shipment arrived in July, I received the incorrect machine from NordicTrack. After a frustrating hour on hold, I spoke with a representative on July 24 who placed a new order for the correct machine with Order Number [redacted]. They assured me it would ship within a week and arrive in 10-14 days. However, it's been a month, and I haven't received the replacement or any instructions for returning the wrong machine. When I called this morning, the representative mentioned that the earliest the machine could ship would be the end of September, leaving me feeling frustrated and neglected. I was passed around different departments without any resolution, and this ongoing problem has become the worst customer experience I've had. Despite being charged over $1,[redacted] in early July, the lack of communication and delays have pushed me to my limit. I hope to get this matter resolved within the next 24 hours; otherwise, I will have to dispute the transaction with my credit card company.

I bought a Nordictrack treadmill and an Elliptical in November [redacted]. Unfortunately, the elliptical stopped tracking speed, distance, and calories and won't save or upload workouts to Ifit since November [redacted]. After struggling to reach them by phone, I corresponded via email for months before ordering parts on July 8th. Today, after spending hours on the phone, I was told the parts are indefinitely backordered due to Covid delays. When suggesting a machine swap due to the lengthy wait and malfunction, the manager was unhelpful, emphasizing the wait for parts. Despite having a warranty covering labor and parts, they won't send someone to inspect the unit. I simply want the elliptical to work as expected.

I recently purchased a Commercial [redacted] treadmill from the nordictrack.com website. While assembling it, I discovered that some initial parts were damaged. After contacting customer care, I received replacement parts, but it took 15 days to resolve. Now, I've noticed that another part, the main console, is chipped. This ongoing issue is eating into my 30-day return window. I need assistance in either getting a new part or guidance on how to address the chipped console. Additionally, I would appreciate it if the return policy could be based on the delivery date of the last replacement part, ensuring I have a full 30 days to assess the product. I would be grateful for your help in resolving this matter promptly. Thank you.

Hello, I am contacting you regarding my recent frustrating experience. I have spent a total of 3 hours and 44 minutes on hold, which is unacceptable. Originally, I called to inquire about the missing mat for my elliptical that was not delivered with the machine. After being misled about its availability, I wasted additional time waiting to speak to another representative who finally confirmed that the mats are out of stock. This lack of communication caused an inconvenience as I had arranged for help to assemble the machine, assuming the mat was included. I had to purchase a substitute locally due to the delay. I would appreciate a prompt call back to cancel the mat order and discuss compensation for the inconvenience and extra expenses incurred. Since assembling the machine, I have also encountered issues, compounding my dissatisfaction with the entire process. Thank you for addressing these matters promptly.

I placed an order for the Commercial [redacted] on Tuesday, September 1st. On Thursday, September 3rd, I received an email from Sales representative Michael Jenkins with an offer for a $[redacted] discount on the Commercial [redacted], which was said to be in stock and ready to ship earlier than the [redacted]. I accepted the offer and reviewed the updated order confirmation on September 6 after not receiving any shipment notifications. I noticed that Michael had increased all the prices but failed to change the model number. When I checked the order tracking link, I found that the model number still reflected the [redacted]. After contacting Michael, he responded two days later stating he had fixed the error. Although he updated the model number in the order confirmation, the tracking information still showed the [redacted] not shipping until the 12th. I accepted the upgrade for the earlier arrival, not just for the discounted price. However, my treadmill has yet to be shipped four days later, and it seems it will arrive around the same time as the [redacted] would have initially. I am disappointed with Nordic Track's service in handling this matter.

I've been dealing with a broken NORDIC Track treadmill for 2 months now. Even though we have the extended warranty, contacting a representative for replacement parts has been a nightmare. Initially, one of the fans was not working, and after numerous unsuccessful attempts to reach them, the issue was never resolved. Now, the entire treadmill is out of order. I've spent countless hours on hold and waiting for return calls with no success. The customer service has been extremely disappointing, and I regret buying this product. My husband even emailed for a replacement part, only to find out it's on back order a month after it was originally ordered without any notification until we followed up.

I recently purchased a new NordicTrack S22i bike and have only completed one full ride. However, I have noticed an issue with a knocking/popping noise coming from inside the machine where the pedal meets the rotating body. I have recorded videos to better illustrate the problem: When rotating slowly: [redacted] During the ride: [redacted] I tried contacting customer service but was on hold for 45 minutes the first time and got disconnected after 15 minutes on the second attempt. I consider myself handy and would be willing to attempt fixing it myself, but I would appreciate some advice from someone familiar with the machine before I start disassembling it.

I am Adam Charlson, and I can be reached at [redacted] or [redacted]. I purchased the Fusion product and my order reference is NT[redacted]. Upon delivery by Ryder, I was informed that assembly was not included. Assembling the product is beyond my skills, and I wish I had known this beforehand. Seeking assistance urgently to have it installed properly. The Fusion product is currently at Ryder, as I declined delivery due to the assembly issue. I am open to hiring a professional for the setup if you can suggest a reliable service.

Nine days ago, I was informed I would receive a call within 24-36 hours to schedule treadmill delivery. After reaching out to Nordictrack when no contact was made, I discovered my treadmill was damaged during shipping. Now, after days of being on hold, I am struggling to get a resolution. Non-responsive customer service is causing frustration as I attempt to either have a replacement sent or resolve the issue. Unfortunately, only the sales department is reachable, but they are unable to assist me. It is disappointing to experience a lack of support in resolving this matter swiftly. My order number is NT[redacted] and the tracking number is [redacted]1.

I bought the RW900 rower on 9/5/20 with the expectation that it would ship by 9/10/20. Unfortunately, it wasn't shipped until 9/18 and arrived on 10/07. Upon unboxing, my husband noticed a grinding sound when he pulled the rope. It took multiple attempts to get assistance, and we spent an hour disassembling the wheel with the help of a representative. They ordered a part before abruptly disconnecting. Now, we have to wait 7-10 days for the part to arrive, and my husband will have to fix it himself. This experience has been disappointing, given the high price of the equipment and shipping. We are considering returning it, as we will have made payment before verifying its functionality. Overall, we are very dissatisfied and will be sharing our negative experience with Nordic Track.

The Bluetooth connectivity issue with the iFit component of the bike makes it impossible to use a chest strap monitor or wireless headphones. After spending 2 hours on the phone with tech support, I found out that it's a known bug and the company is working on a fix but can't provide a specific timeline. The lack of connectivity has made the expensive machine with a large screen virtually useless for me without these features. The iFit integration seems to be the bike's biggest flaw, along with poor customer service. I am considering returning the machine as it's too expensive to not have essential features working and uncertainty about when it will be resolved causing frustration.

I am looking to return my NordicTrack rowing machine as I am unable to find clear information regarding their return policy. It seems the return window is 30 days, but I am unsure if it starts from the date of purchase or delivery. My reason for returning the rowing machine is that I find it extremely challenging even at the lower resistance settings. Surprisingly, there is minimal variance in difficulty between resistance level 1 and the higher levels, with the lowest setting posing a significant challenge. Although I received the rower on November 10, I waited for a week after its arrival for a repair technician to assess the motor, which was deemed in working order. The technician also mentioned discrepancies in the resistance levels.

I encountered an issue with my NordicTrack T6.3 treadmill after a power outage. It entered a calibration mode which I couldn't find information about in the manual. After restarting it, everything seemed normal, except for a speed display discrepancy. For example, when I set it to 3 mph, it actually reads 3.6 mph on the display. This ratio persists across all speed settings, with the displayed speed consistently 0.6 mph higher than the actual speed. Even at the maximum speed setting of 10, it shows as 16 mph. How can I recalibrate the treadmill's computer to accurately reflect the speed settings? Thank you. Tom

I'm seeking assistance regarding our recent treadmill purchase with order number NT[redacted]. After the initial charge seen in our checking account, we noticed it being retracted and then reposted multiple times. This inconsistency is creating confusion in our finances and holiday budget. Your help in investigating this matter would be greatly appreciated. Thank you, Demetris

We have a Nordic Track S22i spin bike with a long history of issues. Recently, we had the main screen replaced with a refurbished one that had another person's name in it. The monitor doesn't track workouts and keeps shutting off, like the previous one. Besides, the pedals continue to make a grinding noise, despite the technician's attempts to tighten everything. Now, the pedals keep coming loose and almost fall off because they won't stay in place, making the bike unusable. I am now considering requesting a full refund or a new bike, hoping for a better experience.

Hello, I bought an elliptical machine with an additional 2 years of iFit on October 30 under Order number NT[redacted]. On December 10, I checked on the status of my order and was initially informed that it was ready for delivery, but later received a message saying it was damaged and being returned, with a replacement (order # [redacted]) on the way. When inquiring today about the status of the replacement unit, I was informed it's discontinued, and I need to contact sales to arrange for an alternative. After hours on hold, I was unable to resolve this issue via phone. I kindly ask to cancel my entire order, including the financing and the unused iFit membership. I'm not interested in the alternative machines offered and am disheartened by this experience, leading me to refrain from future purchases with NordicTrack for the time being. I appreciate your understanding and assistance in processing this cancellation promptly without requiring another lengthy phone wait. Thank you for your help. Sincerely, M.