Netgear Customer Service Issues

The NightHawk WiFi range extender 700mW is a new product I recently set up with my Xfinity wireless gateway. Although the lights indicate a successful pairing, I am unable to log in to the extender for configuration. When seeking support, I inadvertently contacted a third party that requested payment for assistance, which was frustrating. They mentioned an issue with the number of IP addresses connected to my Inspiron devices, even though only two are connected. I kindly ask Netgear to assist me in successfully logging in to the extender and setting up security features without charging for support, as I believe third-party tech support for a fee is not satisfactory customer service.

My Netgear hotspot is not connecting to my computer. The computer says the Ethernet is not connected or is broken. I don't know what the Ethernet is and need help clarifying if the hotspot is the modem. Is the USB cord and adapter the Ethernet connection? Do I need a new adapter and cord or is there an issue with my computer?

I have been experiencing recent issues with my wifi signal dropping frequently. After contacting Netgear support, I decided to purchase a six-month support contract for my R7000 router with Serial # [redacted]HA0FF7. Despite spending several hours on four separate calls with Netgear support over the last 72 hours, my internet connection still dropped today. It seems that the service contract I invested in has not made any difference, only consuming a considerable amount of my time. With my son having online finals upcoming in just two weeks, it is crucial to have a reliable wifi connection. At this point, I am skeptical about Netgear's ability to resolve this ongoing problem, rendering the service contract useless. I have already taken the precaution of buying a new router to ensure my son's exams go smoothly. I would appreciate a refund for the service contract as it has not provided any real solutions to my connectivity issues.

I have had the Netgear C6250 modem router for around two years without any issues. Recently, I have noticed a recurring problem with broken Ethernet cables, leading to frequent replacements. The design flaw in the Netgear C6250 stands out as the Ethernet ports are located too close to its base, with the device placed at a 45-degree angle. This configuration makes it extremely challenging to remove the cables without breaking the locking mechanism. It is frustrating that there is limited space for fingers to access the cable, and the ports are oddly positioned in an upside-down manner, compounding the difficulty.

I, Gerri T., bought your one-year service on May 18, [redacted]. Despite the pending charge, your staff insisted on my credit card details again. I explained it was pending, but they persisted. I refused as I didn't want to be charged twice. After a frustrating day seeking assistance, I informed the representative I no longer wished to proceed and not to withdraw funds from my account. She assured me it was canceled, yet on May 20, $[redacted].99 was deducted. I request a refund to my original credit card as my purchase still shows on my account. If all customers experience the service I did, it's concerning. The customer service case number is [redacted]1.

I recently had a frustrating experience with your customer support, where language barriers and dual assistance made it challenging to resolve my NetGear Router issue. Despite spending an hour on the phone, no solution was provided unless I purchased a Netgear Firewall. I would greatly appreciate assistance from a local or US-based company to help me connect my router to our systems. I bought the product based on someone's recommendation, and I'm currently unable to use my devices due to the connection problem. Any support you can offer would be invaluable at this time.

I reside in a nursing facility with weak Internet, likely due to subpar Routers. Seeking guidance on suitable Orbi systems for our setup. Each hall spans roughly [redacted] feet by 30 feet, with 4 floors and 3 halls per floor. We have around [redacted] residents, each utilizing computers, Amazon TVs, and speakers. My plan involves setting up an Orbi router with 2 extenders in my floor's ceiling to showcase its effectiveness to the entire building. Requesting recommendations for my hall and the entire establishment. Kindly provide pricing for my hall and for all 4 floors (12 halls), including the first and sixth floors designated for offices. Your assistance is greatly appreciated. Regards, C.

On August 18, I contacted customer service to cancel my Gearhead USA subscription, as I was charged $49.99 on August 16. Despite numerous conversations, including providing a screenshot of my August 16 invoice, I have not received any updates. Following the creation of Support Case #[redacted]5, I reached out to Netgear customer support on August 25 and was advised that the request for a refund is in progress. However, as of now, I have not received any communication regarding my refund. I am seeking assistance to expedite the refund process. Thank you, Carla S. [redacted]

On August 18, I contacted customer service about not renewing my Gearhead USA subscription for another 3 months. Despite providing an invoice screenshot, I received an email with my support case number #[redacted]5 confirming my refund request. Following up, on August 25, I called Netgear customer support at [redacted]. The technician guided me to upload the invoice again and assured me of an update in two days. Unfortunately, I have not received any communication since then. I am eager to receive my refund promptly. Thank you, Carla Schiller.

I purchased a NETGEAR R7100LG-100EUS router from Amazon on June 15, [redacted], described as a Nighthawk AC1900 model. However, the router does not perform as advertised, particularly in its ability to automatically switch between wired and mobile signals. Despite attempts to reach Netgear's technical support, my issue remains unresolved. I believe the product does not meet the expected standards and should be covered under a 12-month guarantee. I have also sought help from the Community forum without success. My goal is to have Netgear address the technical flaw or receive a refund from Amazon.

I am trying to configure the Netgear R6020 as a secondary router in a wired network, but I am encountering difficulties. The primary router cannot detect the Netgear router, and it is not broadcasting a Wi-Fi signal. The two routers are currently set up with different IP addresses and channels. The first router is set to [redacted].[redacted].0.1 on channel 1, while the Netgear router is configured at [redacted].[redacted].1.1 on channel 11. To establish the Netgear router as an access point (AP), I have disabled DHCP and enabled AP mode. I have connected the two routers using an Ethernet cable from a LAN port on the first router to the WAN port on the Netgear router. Both routers are using the same subnet mask of [redacted].[redacted].[redacted].0. Currently, the Netgear router only shows activity when connected via the WAN port, but I aim to set it up for LAN to LAN configuration to avoid file sharing.

I recently purchased a Netgear Powerline [redacted]-100PAS at Target, but I believe I may have gotten the wrong model. I was looking for one that connects the adapter to my AT&T router using an Ethernet cable and allows the second adapter to be plugged into an outlet to extend the service to hard-to-reach areas in the house. However, the one I bought requires the second adapter to be connected to another device. AT&T suggested this model, but I suspect there might be two variations of the Powerline [redacted]. Can someone advise me on the correct setup to expand my service at home? Thank you. - G. C.

I recently bought the Netgear AC [redacted] WiFi range extender, Model EX3700, to enhance the coverage of my existing Netgear AC1750 router, Model R6350. I want to boost my security as I set up the range extender. NETGEAR recommended starting with WPA/WPA2 and then adding more security layers if needed. I believe I've registered the range extender, but I'm unsure about what to do next.

I am experiencing a strange problem with my Netgear D6300 Wifi-ADSL Router. I want to determine if it's a hardware problem that requires a replacement or a fixable software issue. The router is used solely as a Plain Wifi Router with a Broadband input on PPOE and a Static IP without a password. My phones are on Wifi, while my PC is on the LAN. Despite several interruptions in my internet connection, I initially blamed my ISP and their attempts to boost the Fiber Optic line. However, after running simultaneous pings as advised by a tech support guy, I noticed that when the internet disconnects, both pings to the gateway IP and the router IP are lost simultaneously. This led the tech support to conclude that the router is terminating the connection, not the ISP. The ping messages during disconnection show errors like "General Failure," "Request timed out," and "Connection restored for just one ping." It's strange that when this occurs, the connected PC on LAN and mobile phones on Wifi also lose connection. I have tried a factory reset and updating to the latest firmware, but the disconnections persist around 10 times a day or more. I'm unsure if this requires a software setting adjustment or if it's a hardware issue. Any help would be greatly appreciated. Thank you. -Shrikant

After performing a factory reset, I am unable to access the routerlogon.net configuration utility. Despite all the lights indicating power, modem, Wi-Fi, and LAN1 being green, when I hardwire my PC to the router, the PC does not recognize the Ethernet connection. However, when I bypass the router and connect directly to the modem, the internet connection works. Additionally, I am able to access the CM1000 modem configuration page at [redacted].[redacted].[redacted].1, but not the router login page at [redacted].[redacted].1.1 or routerlogin.net. Instead, I am redirected to an unexpected /adv_index.htm page prompting me to download an app, which I cannot do on my PC. This issue has made it difficult to set up the router using the browser-based configuration.

I had trouble setting up my WiFi extender (AC750) since my Netgear router doesn't have a WPS button. I used the Netgear install assistant, but encountered issues and turned to chat support. The first representative, Patricia, asked valid questions but then transferred me to an 'expert' who claimed my computer was infected and tried to sell me software. I ended the call politely but discovered he had added programs to my computer. This experience has left me very upset. Do you really direct customers to salespeople like this? I've been a loyal Netgear customer for years, but this incident may deter me from future purchases. Fortunately, I managed to get the extender working after several resets. Can you confirm if Netgear endorses this practice or if your system has been compromised?

I bought a Netgear WIFI 5 Router with the serial number 64M0BBEA4EBE on the morning of March 8, [redacted]. I assumed that once I connected the router to my Netgear modem, it would send signals to my other devices as well. Unfortunately, it has not been working for the last 12 hours. Can someone please assist me in setting up my Netgear Router AC![redacted], model R6080? I would appreciate any help in resolving the setup issues. Thank you. - Ramesh

Subject: Issue with Netgear Wifi Range Extender I am reaching out regarding my purchase of the Netgear wifi range extender in February [redacted]. Despite several attempts to resolve the issue with the vendor, I have been unsuccessful in getting the Netgear AC1200 dual-band range extender to function. Additionally, the representatives I have spoken with informed me that I could not return the item due to it being past the 30-day return window. As an alternative, I have purchased the Deco wifi extender, which is working perfectly. To resolve this matter, I would like to request a credit for the Netgear extender and would gladly return the item if a pre-paid label is provided. Thank you for your attention to this matter. Sincerely, Michelle C. Phone: [redacted] Thank you for your help. Sincerely, Michelle C. Phone: [redacted] Email: [redacted]

I recently bought a CM600 modem and upon setting it up, I noticed that the universe symbol on the front did not light up as it should have according to the instructions. Even after connecting an Ethernet cable, my computer is not recognizing anything. I only see a solid green power light and two flashing green symbols that look like lightning bolts. I was hoping to use the internet tonight, so any help would be appreciated.

I have a NETGEAR - R7000P-100NAS Nighthawk WiFi Router (R7000P) with the serial number 5J930B7PA0249 and firmware version V1.3.2.134_10.1.66 that I purchased from Amazon on February 16, [redacted]. I am experiencing issues with my WIFI signal becoming very weak (-70 dBm with a link speed of 2Mbps) and disconnecting frequently from the internet. Ethernet access works fine without any problems. Despite trying suggestions from the Netgear website and community forum, such as disabling MU-MIMO (which I couldn't find in the router settings or manual), the issue persists. After performing a 30-30-30 factory reset, the only changes I made were to the SSIDs, passwords, and enabling smart connect. Testing was conducted using three different mobile phones in the same room as the router with a clear line of sight. I also have a NETGEAR Nighthawk Mesh X6S Tri-Band WIFI Mesh Extender as an access point, which has a strong signal but frequently loses connection to the internet.