Netflix Customer Service Issues

I have a suggestion for Netflix on how to win back lost customers. Lately, Netflix has been losing customers due to price hikes and increased competition. I've noticed that many of my beloved binge-watching shows have been removed from the platform over the years. Ensuring that all shows are consistently available might help win back lost customers. Communicating that Netflix genuinely values customer preferences could encourage customers to reconsider their decision. Shows like House, Heart of Dixie, and the original Charmed have a strong fan base, including myself. These long-standing shows were appreciated by many Netflix subscribers. It's disheartening that they were removed. Bringing back customers' favorites could potentially lead them to return. Netflix needs to be able to compete with platforms that offer a wide range of content. Constantly removing content while increasing prices may result in losing more subscribers. Best of luck. I hope someone at Netflix takes this into consideration as I miss watching my favorites. #givethepplwhat they want. Have a wonderful day!

I recently cancelled my Rogers internet service, where I was paying for Netflix through them. After switching to Bell, I received a message on my TV on May 8th prompting me to renew my Netflix subscription. Upon trying to renew, I encountered payment issues despite my card being active. After contacting Netflix support, I was informed that my card was blocked due to Rogers not terminating the link on my account. After rectifying this with Rogers, I still faced payment problems. I was advised by Netflix support to wait 13 hours before trying again, but even after waiting, the issue persisted. Despite confirming with my bank that my card was not blocked, Netflix support suggested I use a different card or buy Netflix gift cards. I believe my credit card is fine and do not understand why Netflix placed a block on it. I am frustrated with the lack of assistance from the multiple customer service agents I spoke to regarding this matter.

I recently noticed that my Netflix subscription increased to €20.99 without any prior notification. I've been a loyal customer for years and finding out about the price hike in this manner is disappointing. After speaking with my friend, I discovered she received an email about an increase from €9.99 to €14.99. I have been consistently paying €17.99 until this sudden increase to €20.99. I am confused as to why there is such a significant difference in pricing between our accounts. I am seriously contemplating canceling my subscription due to these discrepancies. It's disheartening that I wasn't given any notice about the recent price change. I kindly request prompt assistance in addressing this issue and clarifying the pricing structure. Thank you, Geraldine S.

I enjoy watching movies frequently, so my daughter gave me a Netflix gift card for Mother's Day. Initially, I was thrilled and thought I'd be a loyal customer, but unfortunately, my experience with their customer service was extremely disappointing. I encountered issues with my WiFi signal strength, which required me to buy an extender. Furthermore, despite being informed that I could watch movies on two devices simultaneously, I faced difficulties setting up the account on two separate televisions for myself and my mom. After a frustrating call with a Netflix representative who guided me through the setup process and then informed me that only one device could be used at a time unless I upgraded to a more expensive plan, I felt trapped. Even after requesting to speak to a supervisor and being met with the same response, I tried contacting Netflix's corporate office with no success. This experience has made me reconsider my loyalty to Netflix, despite my initial enthusiasm and dedication to their service.

I have noticed duplicate charges on my credit card and Internet bill from Netflix. My Internet provider, Xfinity, claims that Netflix asked them to collect $19.99 for their services. I have been a Netflix customer for years and already pay for it through my credit card. Despite this, I am now being double billed by both Netflix and Xfinity. An Xfinity representative advised me on 6/6/22 to reach out to Netflix and request the removal of the charge. Xfinity cannot remove the charge without Netflix's approval. This billing practice seems unjust since I did not authorize it. Please contact me via email at [redacted] if you require further information or resolution. Sincerely, VW

Hello, I had five accounts but cancelled four of them. However, I noticed I am still being charged for two accounts. Below are the email addresses associated with the accounts. Please advise me on which two accounts are still active so I can specify which one to cancel. Additionally, I would like a refund as I previously cancelled these accounts last year. Email 1: [redacted] Email 2: [redacted] Email 3: [redacted] Email 4: [redacted] Email 5: [redacted]

In [redacted], Netflix declared its opposition to the new abortion law in Georgia, which aimed to ban abortion after detecting a fetal heartbeat. Netflix committed financial resources to support this cause. This means that my subscription funds might indirectly contribute to supporting what some view as a significant loss of human lives.

I'm disappointed with how Netflix hiked their fees without proper notification. The way they handled it, through social media warnings, caught me off guard. When I spoke to a representative, they mentioned customers were informed through on-screen messages and emails. However, amidst the numerous emails Netflix sends, the notification might have been overlooked as it appeared like a routine update on new shows. Considering the lack of clarity in the email notification, I believe I should be entitled to a refund starting from the date of the fee increase. My usage on Netflix has significantly reduced, and unlike Amazon Student Prime, Netflix doesn't provide a similar discounted option.

Hello, I wanted to share my recent experience with Airfly Airlines. I booked a round-trip flight from JFK to LAX using their website, and the process was smooth and easy. The prices were competitive, and I was able to select my seats without any issues. On the day of the flight, everything went according to schedule, and the flight attendants were friendly and professional. Overall, I was pleased with my experience flying with Airfly Airlines and would recommend them to others looking for a reliable and affordable airline option. Hello, sharing my recent experience with Airfly Airlines. I booked a round-trip flight from JFK to LAX on their website, and it was a smooth process. Competitive prices, easy seat selection, and the flight went smoothly with friendly and professional flight attendants. Overall, pleased with Airfly Airlines and would recommend them to others.

After spending over an hour, I was informed by Netflix customer service that there was only one activity on my account in May over the past 18 months, which is inaccurate as I do not even use Netflix. Despite the possibility of a glitch or accidentally clicking on a Netflix link, I was shocked to discover these unauthorized charges on my rarely used credit card. The customer service representative denied my refund request based on the May activity, disregarding the fact that I never approved any charges. It's frustrating to realize I've been charged $12 a month for 18 months without my knowledge, amounting to $[redacted] in total. In these challenging times, this unexpected expense feels like a significant loss. Despite my efforts to resolve this issue, the response from Netflix's customer service was disappointing and unhelpful.

I spent three hours trying to get my service restored today on July 20. The error code on my TV screen is NW-4-7. The last representative I spoke with, a young man, was very polite but couldn't locate my account, which was surprising as I always pay my bill on time. I've noticed a decline in the quality of the content with an excessive focus on Indian movies that I find to be overacted. However, I did enjoy watching "The Detective" which was excellent. Regarding the content involving Harry and Megan, I feel the individuals handling their deal must have lacked proper judgment. Their topics of discussion seem unrelated and somewhat confusing to viewers. I plan to call tomorrow, July 22, to cancel my subscription.

We have been using Netflix streaming for over a year, and our payment is automatically debited from our credit card. Despite the payments being made, we haven't been able to access Netflix for more than a month now. When seeking assistance, we were informed that we do not have an account, which has been quite frustrating. Each time I call, I have been on hold for 30 minutes and then disconnected upon reaching an agent. It seems like there is a need for more support at the Helpdesk. We simply want to resume enjoying Netflix content. I have attempted various ways to access my account, but I cannot recall my password. When trying to create a new account, it indicates that I already have one. Being 72 years old, I am not very tech-savvy, and I am displeased with the inability to resolve this issue. Regards, J. Sayler

Six mois auparavant, j'ai envoyé plusieurs messages pour exprimer mes préoccupations concernant les prélèvements récurrents non autorisés sur mon compte Netflix. Malgré avoir fermé mes comptes il y a huit ou neuf mois, des frais continuent à être prélevés sur mes différentes adresses e-mail. Ces débits ont impacté mes finances, ma santé, et ont perturbé mes cours de conduite. J'aimerais que ces erreurs soient corrigées pour éviter tout désagrément supplémentaire. Je vous prie de bien vouloir rectifier la situation rapidement.

Hello, I have a concern and complaint regarding the decision to air a documentary about Meghan and Harry. I find it concerning that Netflix would choose to give them a platform as I do not see any substance or charisma in Meghan. I believe she is making a fool out of herself with constant lies. I plan to cancel Netflix, start a petition, and encourage others to do the same to show our disapproval of elevating them. In my opinion, Meghan is opportunistic and her actions do not align with reality. It is disappointing to see Netflix support them despite their behavior. I feel it is important to hold them accountable and not support their misleading narrative.

I signed up for the free trial of Netflix for the two months. However, my TD account was debited $18.96 on July 28 and again on July 29, [redacted]. Then, on August 2, another debit of $2.35 occurred, followed by a $18.96 debit on August 2, [redacted], and a credit on August 3. I was under the impression the trial would be free, not a cycle of charges and refunds. This situation left me financially strained, especially during my hospital stay as a patient in Saskatoon for 7 weeks. As a disabled senior living on a fixed income of $[redacted].09, I am just catching up on my finances. I would request at least a 6-month complimentary Netflix subscription to assist in compensating for the errors made by debiting and then crediting my account, making me short on funds while in the hospital.

I have decided to deactivate my account due to a disappointing customer service experience with a representative named "John." His lack of professionalism and disregard for my concerns led me to cancel my Netflix account. Despite explaining that my payment is scheduled for after the 24th of each month, my service was disconnected in the middle of watching "The Black List." I was told by "John" that the service would be restored once payment was received. However, I have chosen to end my subscription with Netflix and seek entertainment elsewhere. The interaction with "John" was unprofessional and unsatisfactory.

Hello, I need some assistance. Yesterday, my boyfriend attempted to restart our Netflix subscription, which processed very quickly. However, we noticed that my card details were still linked to the account. He promptly tried to cancel the membership to ensure the card information would no longer be saved. I had previously canceled the membership hoping that the card details would be removed. Could I please request a refund? I am curious if canceling the membership does not automatically remove the billing card information.

Hello, I have encountered an issue with my Netflix account recently. I suspected a payment problem initially, but upon checking, there have been no payment declines in the last four days. I recently experienced a wallet theft and had to replace all my cards. I updated Netflix with a new credit card, which resolved the issue temporarily. However, my ex-partner, who resides in a different section of the same house, started using the account, prompting me to upgrade the plan. While this worked for a short period, I have now been unable to access Netflix for the past three days. I seek assistance in resolving this matter or guidance on steps I can take to rectify the situation. Thank you, Anson V.

Recently, I encountered an issue with Netflix when my subscription payment was processed despite having insufficient funds due to some financial emergencies. Surprisingly, Netflix charged my account even when it was in the negatives after taking the remaining balance of $1. Although I have already canceled the subscription, I realized that Netflix did not refund the overdrawn amount as expected. Upon checking my payment history, it showed that the full payment was received, which seems inaccurate considering the insufficient funds. I am frustrated that Netflix continued the subscription without proper authorization. I have decided not to pay the remaining amount for this month and kindly request that Netflix cancels the remainder of the subscription to prevent my account from staying in the negatives.

I feel disappointed by the show "Hoops." It lacked expression and was a one-hit-wonder. The finale was off-point, and it doesn't hold up against shows like "The Simpsons." The show may have potential for at least two more seasons. It deserves another opportunity to shine. Although pushing out content is important, everything eventually undergoes changes. Abandoning the show seems unnecessary. Viewers would welcome its continuation, as it could be meaningful now or in the future. Netflix has the power to decide. Your audience values the risks you take, and we urge you to consider giving "Hoops" another shot, even if it's just for one more season to see where it can go.