Netflix Customer Service Issues

Hello, My name is Sathish Kumar, and I have been experiencing consistent debits from my wife's debit card for a Netflix subscription that I had initially activated for a free trial. I believe I canceled within a week, or even within three days, prior to the trial ending, but I am still being charged. I kindly request your assistance in resolving this issue and refunding the debited amount. You can reach me at: sdrmagdhi[at]yahoo[dot]com, sdr786[at]yahoo[dot]com, sdrtrading[at]yahoo[dot]com. The 16-digit number of my wife's debit card is: 4[redacted] 2[redacted]. I am eagerly awaiting your response. Thank you.

I started the process of signing up for Netflix but did not finish it. I entered my banking information but did not complete the process. When I tried to cancel, I encountered issues. My bank has identified suspicious activity and closed the account. I spoke with a bank representative yesterday, and a new card is being issued to me. Please cancel any information you have on file for me. I was unable to complete the sign-up process and am hesitant to try again. Thank you, Juanita McCandless.

Hello. I recently noticed unauthorized access to my Netflix account from Venezuela and a changed email address. I'm unable to report this on the website, which seems to have an insecure server. I am also unable to access my account to make this report or even pay this month's subscription fee. Any guidance on how I can regain access to my account would be greatly appreciated.

I signed up for a 30-day free trial on Netflix. The fire stick I was using required a factory update to watch anything. Today I performed the factory reset and got the app to work finally. Can I begin the free trial now since I couldn't use it at all during the first 30 days? Email for the account is [redacted] Thank you.

Hello, I previously resided in Doha and had been charged 9.99 USD each month throughout the year. Since relocating, I noticed that despite not using the service, the monthly fee was still deducted. Recently, when attempting to log in, I was informed that my email wasn't associated with an account, even though I had been making payments regularly. After re-registering with the same email, I am now facing double charges. The 9.99 USD was withdrawn from my account today, following a charge of £11.99 GBP on September 24th. This situation is unacceptable.

I signed up for Netflix with an old email and need to cancel my membership. I provided my name and debit card details, but the password reset was sent to the inaccessible email. A recent charge of $15.99 incurred a $36 fee due to insufficient funds. I urgently need to cancel my Netflix subscription, having only the debit card information on hand and no email access.

I am experiencing constant unauthorized access to my account, even after changing my password multiple times. It seems like every time I update my password, the hacker gains access using the new one. I have taken various steps to address this issue to no avail. I strongly suspect that there might be a security breach on Netflix's end, as I have been unjustly charged for two Premium services despite only subscribing to the Basic Service. I have concrete evidence to support my claims and would like to share it with Netflix. My email and Netflix ID is: [redacted] The current situation has caused me significant inconvenience and financial loss, so I expect a prompt refund for the unauthorized charges, an apology, and suitable compensation. I urge Netflix to improve its security measures and provide better communication channels for addressing such issues effectively.

I have been changing my password multiple times within the last hour, yet the hacker keeps accessing my account with the new passwords. This clearly indicates a security issue on Netflix's end, not mine. It seems like the hacker is obtaining my new passwords from Netflix. I previously contacted you regarding this matter and expressed my desire to have all the fraudulent charges refunded to my VISA account, excluding the correct charges and [redacted] baht debits. I expect a formal apology, compensation for the inconvenience, and headache caused, along with a credit of 6 months of the basic plan at [redacted] baht to demonstrate accountability and integrity. I prefer communication via email using Dave@[redacted]. Thank you.

Hello there! I'm Arina-Cornelia Chifulescu, a Netflix Germany user. Today, when I attempted to log into my Netflix account, I encountered an error stating, "Sorry, we can't find an account with this email address. Please try again or create a new account." This situation makes me concerned that my account may have been compromised. My payment method is PayPal, and the recent transaction details are as follows: 29th September [redacted], 04:13:29 CEST Transaction Code: 30E[redacted]960E. I appreciate your assistance and eagerly await your response.

I have reset my password multiple times tonight, yet the hacker keeps gaining access to my account. Netflix informed me I should keep changing my password to enhance security, but I believe it is their responsibility to ensure subscriber safety. I have identified the hacker as a known cybercriminal with connections to Netflix, allowing quick access to my new passwords. This individual is even making illegal transactions using my account details. I demand a refund for unauthorized charges, a formal apology, and compensation for the inconvenience. I also attempted to notify Netflix via chat but received unhelpful responses. Netflix needs to address these security issues promptly and take responsibility for ensuring customer safety. Thank you, D.D. Netflix ID: Dave[at]HaoleThai.com

I feel frustrated with Netflix's lack of response to my email regarding billing issues. My concern is the unauthorized collection of almost 6,[redacted] baht from my VISA card and the repeated hacking of my account despite changing my password. I want to address this without resorting to legal action due to the principle involved. It's disheartening to see a large corporation seemingly ignoring these issues while I would face legal consequences if I engaged in similar behavior. My email for correspondence is [redacted]

I am curious about the service provided for Netflix mediation. Upon receiving a response to my complaint, the email asked if the Netflix issue had been resolved and expressed a desire to help further. However, the communication ends with a message indicating reluctance to follow up again, which adds to the frustration. It seems like there is more focus on acknowledging the problem than actively resolving it, creating confusion instead of solutions. It feels like a game of "Slide the blanket" with no concrete progress.

I signed up for a free trial of Netflix on May 10, [redacted], and canceled my membership on May 29. However, today I received an email stating that my Netflix account was activated, and 1088rs has been debited from my account without my consent. The password and email have been changed without my knowledge. My account shows it was activated in Greece, but I am from India as mentioned in my email. Please delete this unauthorized account and arrange for a refund as I did not activate it. I urgently need this matter resolved.

Hello Netflix, Recently at school, we have been studying Gothic Literature. To aid our learning, we were watching “The Woman in Black.” However, when we tried to access the movie on Netflix, it was no longer available. We suspect it has been removed from the platform. "The Woman in Black" was an essential resource for our studies, and its absence is disappointing. Could you please confirm if it has been removed from Netflix and if there is a chance it could be made available again for educational purposes? Thank you for your attention to this matter.

Hello. I have been struggling to connect to Netflix for months now. Every day, between 12:00 and 15:00 Eastern European time (Cyprus), I face difficulties. Occasionally, reconnecting works, but more often than not, I see the message "we are having trouble accessing this title for you at the moment. Please try again later." This issue is very frustrating and not what I expect for the service I am paying for. I have verified my connection with my provider multiple times, and everything seems to be fine. I would appreciate any assistance you could provide.

Hi, I would like clarification regarding the double charge on my Netflix account on October 7th & 8th, [redacted]. Instead of the usual single monthly subscription deduction, I noticed two charges. It's crucial that the overpayment is promptly refunded to my account due to security concerns. I am displeased with this error. I kindly request your swift response and immediate action to rectify this situation. Your prompt attention is highly valued. Thank you, Victor E.

I created my account with the email [redacted] to try Netflix for the first time. I signed up for the one-month free trial using my ATM card. Somehow, I was automatically subscribed to the ₹[redacted]/month plan, which offers Ultra HD and 4-device connectivity. Unfortunately, my device does not support these features, and I only have one device. As a student, this plan is too expensive for me. I kindly ask Netflix to change my plan to the ₹[redacted]/month option. It would be more affordable for me. I was looking forward to my first Netflix experience, but this pricing issue has left me disappointed. I hope Netflix can assist me with this matter promptly.

Hello Netflix, I am a dedicated fan and user of your platform. Recently, while looking for a movie to watch, I came across several that didn't pique my interest and were quite disappointing. I have a suggestion for a movie that I believe would resonate well with the Netflix audience. This idea would require production and development. If you are interested in hearing more about my proposal, please contact me at [redacted].

I'm writing to address an issue regarding my recent experience with getting Sky installed. I was offered a three-month free trial of Netflix, which I canceled well in advance before the trial period expired. To my surprise, I noticed charges on my bank statement dating back to April for Netflix, despite never utilizing the service and having no intention to do so. These unauthorized charges have accumulated to a significant sum. I'm not sure how my bank details were obtained since I never subscribed to Netflix. My bank advised me to reach out to you for a resolution and a prompt refund would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Miss S McGrady

Dear Reed Hastings and the Netflix Team, I want to address a concern regarding a scene in the show "Money Heist" Season 1, Episode 2 at the 14:49 mark. The mention of Gandhi in a negative light in the subtitles could offend many in India, including myself. India has over [redacted] million customers and such instances could impact Netflix's business in the country. I urge you to review the content for cultural sensitivity. Sincerely, Prasad S. M.