Netflix Customer Service Issues

I'm experiencing difficulty logging into my Netflix account on my smart TV, as I keep receiving a message saying "We can't find an account with the email address." I suspect that I may have mistyped my surname during registration. Could you please verify and provide assistance? Unfortunately, I can't remember the email address I used. I'm currently in Qatar, and my contact number is as provided. I also noticed my contact number isn't on file ([redacted][redacted]). The credit card connected to my Netflix account is a Qatar National Bank Mastercard ending in [redacted]. Thank you for your support. - Charmaine L.

Dear Netflix, My name is Klára Bujdosó, and it seems that my Netflix account has been hacked. Last August 7, [redacted], I received an email notification that my account email had been changed to "[redacted]" I recently discovered this when I couldn't log in to grant access to others on my account. I can access Netflix on my TV, but I can't manage users. I found out that my account was changed to Spanish, a language I don't speak, indicating someone else has been watching from my account. Despite my bank being charged for Netflix in September, I have been unable to log in successfully. In an effort to address this, my bank suggested canceling my credit card to prevent further unauthorized charges to Netflix. I am a lawyer and plan to report this to the police as it involves criminal activity. Please urgently address this issue and get in touch with me at +[redacted]6 or [redacted] Thank you, Klára Bujdosó

My tablet was stolen over a year ago, and someone has been using it to access Netflix. I have noticed that you have been charging my account $12.99 every month since then. I reached out to your company more than a year ago to address this issue and ensure that these charges would not happen. However, I recently checked my bank statement and found that the charges have been ongoing. This is unacceptable, and I am requesting a full refund of the total amount, which amounts to $[redacted].88 as of September [redacted]. I would like to speak with a manager or someone in charge to resolve this immediately. If I do not hear back within a few hours, I will have to involve my lawyer. You can contact me at my home number [redacted] or via email at [redacted] It is crucial that this matter is addressed promptly since I took action when my tablet was stolen to prevent precisely this kind of situation.

Subject: Unwanted Charges and Lack of Response from Netflix Dear Netflix, I am writing to address the ongoing issue of unauthorized charges on my account. Despite not using Netflix since August [redacted], I have noticed deductions from my card without any prior notice or my consent. I had raised this concern in my previous emails dated September 27, [redacted], and September 17, [redacted], but unfortunately, I did not receive any response from your end. If this matter is not resolved promptly, I will have no choice but to escalate this matter to the consumer court. I urge you to take immediate action to stop these charges and disconnect my account as soon as possible. Your assistance in this matter is greatly appreciated. Thank you, Patanjali Sharma

On the evening of September 28th, I encountered a Netflix error M7[redacted] while using Safari and Google Chrome. Despite confirming with my internet provider that no proxies or VPNs were being used, the issue persisted. Following advice from Netflix Customer Service representative, Khalid, I canceled my membership and restarted it on September 29th. However, the problem persisted even after being charged 7.99 euros for the new membership. Unfortunately, following Khalid's guidance resulted in the loss of two days from my existing membership, an additional charge, and considerable time spent troubleshooting. I am requesting a refund due to not being able to use the services as promised and the inconvenience caused. Thank you. EDITED: I need a refund from Netflix as advised by Khalid, which led to the loss of two days of my previous subscription and an extra charge for a new one, while the issue remains unresolved, preventing me from streaming.

Hello, I am writing to address an issue with our Netflix membership. Since September [redacted], we have been charged twice a month. The charges occurred on the 9th and 23rd of each month until September [redacted]. When we restarted our membership in September [redacted], my husband, Robert Hughes, provided his email address ([redacted]) which was linked to the credit card ending in [redacted]. It appears that in addition to this email, our previous email address ([redacted]) was also being charged. This resulted in us unknowingly paying for Netflix twice a month for a whole year. We only realized this after cancelling Netflix and still being charged on the 23rd. We kindly request a refund for the 12 months of double charges. Thank you, Natasa & Rob

I'm looking to sell my film and want to discuss it with the main person in charge. Film: Fashion House Director: Mahesh Bansode Contact: [redacted] /[redacted] Email: [redacted] Synopsis: Fashion House follows the story of a struggling painter, his siblings, and their intertwining lives with Meera and Vishwas who manage a Fashion House. The painter falls in love with a wealthy girl, leading to tragic consequences. Meanwhile, Meera and Vishwas mentor young talents in the fashion industry, but mysterious deaths among the models raise suspicions and fear. As secrets unravel and connections emerge, the film explores love, ambition, and the dark truths behind the glamour of the Fashion House.

Subject: Concern about Unauthorized Charges by Netflix Dear Netflix, I recently noticed that my card was charged for your service, even though I haven't used it since August [redacted]. Despite sending multiple emails, I have not received a response from your team. If this issue is not addressed promptly, I will have to take legal action. Please cease the deductions immediately and resolve this matter. Thank you, Patanjali Sharma Mobile: [redacted] Customer Service Manager - Cost Engineering Powergrid, Gurgaon Proud to be a part of Powergrid!

I encountered an issue with paying for my monthly subscription. Initially, I tried to pay with one account, but it lacked funds. Then, when I attempted to use a different account, I encountered a block. Despite troubleshooting on my desktop, where I kept receiving a Netflix Site Error message asking me to return to the home page, I have been unsuccessful in resolving the problem. Clicking on the button only loops me back to the same page, and access to help.netflix.com is not possible. Moreover, on my phone, though I can see the available shows, I cannot pay or access my account settings. This problem is affecting my account, which is registered in Malta. Thank you for your assistance in this matter.

For the past four days, I've been experiencing issues with my Netflix account on my Roku device. Although I can navigate through the app and select a movie or TV show, when I try to play it, the screen reverts back to the selection without playing. This has happened before on weekends since [redacted], and it's frustrating because I'm unable to enjoy the service I'm paying for. I have observed the other apps on my Roku are working fine. My husband, a retired veteran suffering from Parkinson's Disease and Lewy Body Dementia, relies on Netflix for entertainment as it brings a smile to his face amidst his health challenges. I would appreciate it if the days where Netflix was inaccessible could be deducted from my bill. I apologize for not reporting this issue sooner, but it has become a concern for us given my husband's condition. Thank you for your understanding.

I have noticed an issue with the DVD department charging customers for DVD subscriptions even if they haven't used the service in years. When I requested a chargeback, I was informed that they only process refunds for up to 6 months to align with bank policies. Despite being a loyal customer for about 10 years, the young techs and supervisor Janet from Utah kept referring to "procedure." It's frustrating to have paid for services not utilized, especially when no alternative solutions were offered. The billing system is set up to automatically deduct from my account, combining charges from streaming and DVD departments into one bill. If the charges were separate, I would have canceled the DVD service long ago since I don't even use DVDs anymore. I believe Netflix's customer service representatives need better training on actively listening to customers' concerns rather than simply reciting policies. It appears that the emphasis is more on monitoring payments rather than the actual customer experience, which is disappointing. Inactive customers who are unknowingly being charged for DVD services while using streaming services should be credited accordingly. Customers deserve better treatment than being told it's their responsibility to monitor charges and being limited to only 6 months of chargebacks. I hope Netflix addresses these issues and provides fair solutions to customers who are paying for unused services.

Last night, I received three emails from Netflix. The first stated that my account was accessed from Mexico, the second said my email address was changed, and the third mentioned my password was altered. Due to the email change, I'm currently unable to login, even though Netflix advised me to do so. I attempted to contact Netflix through the app's telephone option, but it didn't work. Then, I tried 'Live Chat' for three hours, but continually faced a wait time without getting through. I'm not keen on incurring phone call charges. I'm puzzled as to why Netflix changed my account details without verifying if it was me requesting the changes. At present, I can't log in or get in touch with Netflix to resolve this issue.

I would like to express my dissatisfaction regarding a show on Netflix.ca. There have been rumors that "The Office" will be removed from Netflix, and I, along with many others, strongly oppose this decision. Personally, I have rewatched all 9 seasons of the show at least 6 times. Whenever I have a tough day, tuning in to "The Office" helps me unwind and relax. It is widely regarded as one of the most popular sitcoms, and removing it would disappoint many fans. Roughly 90% of my viewing consists of "The Office," and I believe that removing it could result in a significant drop in ratings. I appreciate your attention to this matter. Like Dwight Schrute once said, "I’m all about loyalty, and if there were somewhere else that valued loyalty more highly… I’m going wherever they value loyalty the most."

I suspect my account has been compromised. Different numbers are appearing on my box set and smart TV. Despite owning only one of each, the discrepancy is confusing. Additionally, the activity log shows that at 6:25 I was watching a movie, and at 7:15 the same night. The stream also randomly cuts out, implying multiple devices streaming simultaneously, which shouldn't be the case as I live alone. I would appreciate a call to clarify these issues. Thank you, Jen.

Subject: Payment Issue with Netflix Account Hello, I am Melissa Dougherty, and I am contacting you about a delayed payment for my Netflix subscription. Due to a recent slowdown in my self-employment, I have not been able to cover my expenses for over a month now, including bills for insurance, rent, phone, and even food. I recently deposited a check, but I am uncertain when it will clear. Once it does, I will notify you to process the overdue payment promptly. I apologize for any inconvenience this may cause and assure you that I will be in touch shortly. Feel free to contact me via phone or email if you have any questions. Thank you for your understanding. Best regards, Melissa Dougherty [redacted] [redacted]

I need help confirming if my mobile number [redacted]2 has an active Netflix subscription. This is my second month being charged for a subscription I did not sign up or use. If there is an active subscription, please deactivate it right away. I appreciate your prompt assistance. Thank you, Daisy V.

Hello Netflix Support, I encountered an issue on 01/10/[redacted] with viewing content exclusively on my Smart TV. Videos play fine on other devices. When loading a video, it stops at 99% and I receive this error message: "We're having trouble playing this title right now. Please try again or select a different title." All menu navigation works, but the problem occurs only when playing videos. I've tried different networks and a static discharge without success. Looking forward to your assistance. Sincerely, Aristotelis

I was under the impression that it was going to be a one-time payment. However, I noticed that you charged my card on the 3rd of the month and, unexpectedly, two days ago, causing my account to be overdrawn by $2. This has left me with a balance of -$38. I believe there should have been an email notification or at least a heads-up before deducting from my account. If this is meant to be a recurring charge, it should have been done consistently on the 3rd of each month. Moreover, the account you are charging doesn't even belong to me. I need this issue resolved promptly. You may contact me via the email associated with the account: [redacted]

Hello, I have been a long-time subscriber and enjoyed the service. I canceled my subscription in June [redacted] because my roommate also has Netflix. However, I recently discovered that I have been inadvertently paying for two subscriptions since at least October [redacted]. The charges were for different amounts, starting at £5.99 and then increasing to £7.99. It seems that Netflix may have continued to charge me the original amount in addition to the higher rate after the price increase. My name is Kimberley B. and I can be reached at [redacted] Thank you for your assistance.

I'm in New Zealand and using a Vodafone TV (1st gen) connected via a network cable with a Home Fibre connection. I'm wondering if there's a way to set English [Original] as the default audio instead of English [Original] (5.1). I keep experiencing a high-pitched distorted sound and have to manually switch to English [Original] every time I watch a new show, even within the same series. It's becoming a bit tedious to adjust the audio for any content with 5.1 audio. Thank you.