Netflix Customer Service Issues

I contacted this morning to terminate the service. Over a year ago, I moved into an RV full-time, and most parks do not provide sufficient wifi for Netflix. I believed I had canceled the service. Please review my account to see that I have not used it in over a year. I was assured the service would be halted, and the last month's payment would be refunded. However, I feel this is inadequate. While it was my oversight not to ensure the cancellation and to neglect checking my credit card statements for ongoing charges, I find it unjust for Netflix to retain this unearned money. Can you assist me in obtaining reimbursement for more of these unused monthly fees? Thank you, Mike.

I wanted to check out a free trial of Netflix to see if it was worth it. After clicking on something, the app glitched. When I tried to sign up again, it gave me an error. I closed the app, and when I reopened it, I was unexpectedly signed in. Upon checking my billing, I realized they had charged me. I was surprised because I thought I was getting a free trial. There was no notification that I was ineligible for the trial. I would appreciate your assistance in obtaining a refund. Thank you.

I am writing to express my surprise at the removal of Midsommer Murders from your lineup, especially with another season currently being filmed. It is evident that many fans cherish this series and repeatedly enjoy watching the episodes. With so much mediocre content on television, shows like this become a favorite when nothing else catches our interest. As a viewer from Canada, I will cancel my subscription once this series is no longer available. Numerous Midsommer fan groups on Facebook with over a million followers are considering switching to Acorn or Britbox for their Midsomer Murders fix. These are not just casual fans but hundreds of thousands of dedicated viewers worldwide who are unwilling to part with the show. I believe you may come to regret this decision. I urge you to reconsider bringing back Midsommer Murders. Thank you for your attention. Brenda P.

I seem to have encountered an issue where one of my devices has a duplicate name causing errors with Netflix access. A friend attempted to troubleshoot the problem to no avail, resulting in both devices showing a [redacted] error with Netflix. Despite efforts to delete and reinstall the app, the issue persists. With the introduction of Netflix on foxtel in my area, I wish to resolve this issue and transition to accessing Netflix through foxtel. The ongoing troubles with this situation are becoming frustrating as it has been a month without a resolution. Any guidance on fixing this issue would be greatly appreciated as I am eager to watch a movie without further complications.

Hello, I received a 12-month Netflix subscription for free on my phone, but I am struggling to set it up as an older individual. My son-in-law helped me set it up on my new smart TV, and I have three more steps to complete. I am unsure if I will still receive the 12 months for free. I attempted to access it on my mobile, and you charged me twice. I am concerned if setting it up on my TV will create a new account that requires payment. Thank you.

Having purchased Narcos on DVD after previously viewing it on Netflix, I wanted to express my admiration for several aspects. 1. The actors, both male and female, were exceptional and perfectly suited for their roles. 2. The action sequences were top-notch and portrayed the truth of the events effectively. 3. The cinematography was superb, capturing every detail throughout the series. 4. Credit must be given to the director for blending real footage from the time period with his interpretation of the events. 5. Lastly, Netflix should take pride in this production, as it is well executed. Upon watching it for the second time, I noticed many details I had previously missed. I look forward to watching it for the third time to discover more. Once again, congratulations to all involved. - Geoff Cook

The content posted by Netflix Turkey is highly inappropriate and offensive. The tweet featuring a woman with stab wounds and a caption joking about a breakup in light of recent real-life tragic events involving domestic violence is unacceptable. Domestic violence is a serious issue that should never be trivialized or joked about. This tweet is not only insensitive but also contributes to normalizing violence against women. It is crucial for companies like Netflix to be socially responsible and avoid making light of such sensitive topics. This type of content can cause distress and trigger traumatic experiences for many individuals. Netflix should address this issue promptly and ensure that such insensitive posts are not repeated in the future. Domestic violence is a global concern, and it is essential to show respect and sensitivity towards those affected by it.

Hello Netflix, I recently discovered that I have been charged for a service I never used due to a misunderstanding. I initially signed up for the free 30-day trial but found it unhelpful, so I stopped using it assuming it would automatically cancel after the trial period. Although I received prompts to renew my subscription, I never did, and I can verify this by my lack of activity on my Netflix account. Surprisingly, I was continually charged for a service I never actively subscribed to or used. After speaking with an online chat agent, I learned about these charges and fortunately had already blocked the cards associated with my account. I received an email from Netflix informing me that my account was on hold, preventing further charges until my card expires in [redacted]. I kindly request a refund for the total amount charged during this period. I have screenshots of the chat with Akshata, one of your chat agents, for your reference if needed. Thank you for your understanding and assistance. Best regards, MKG

Please consider creating a 4th season of "She-Ra and the Princesses of Power." The show's portrayal of teenage girls in positions of power, with both positive and negative attributes, is refreshing. The depth of each character's background is a welcome departure from common stereotypes. The series realistically depicts the flaws of its characters, showcasing aspects often overlooked in mainstream media. I appreciate how it portrays characters like Bow and his fathers as strong and sensitive, offering positive role models for young men. As a teenage viewer who watched the show with siblings, I believe it is essential for audiences like us.

1. After activating the 30-day trial for Netflix and entering the code on my phone, I was asked to press the "Start My Membership" button again. Subsequently, I received a text informing me that RM51 was charged for my Netflix subscription. I did not intend to purchase the premium membership at this time. Will I be refunded for the unexpected charge? 2. During the trial period, I utilized a different email address. Upon canceling the trial early, I received an email alerting me that an unknown individual had accessed my account from a different location. Although I have since terminated the membership and changed the password on my original account, I am concerned about potential security breaches. The frequency of hacking incidents is troubling.

On Wednesday, September 10, [redacted], I logged onto Netflix and unexpectedly got asked for my password, although I usually don't need it. Feeling puzzled, I couldn't recall it and eventually sent a request for it. Despite almost 48 hours passing, I haven't received a response yet. Luckily, I managed to remember my password and documented it for the future. I'm disappointed in Netflix's customer service and find it unacceptable. It's frustrating that contacting them seems futile. If I face this issue again, I am considering cancelling my Direct Debit with them. Maybe then they will start paying attention to their customers.

Subject: Assistance Needed Regarding Billing Issue with Netflix I am reaching out to seek assistance with a significant billing discrepancy related to my Netflix account. Recently, I discovered that I have been unknowingly paying for a non-existent Netflix subscription for the past 7 years, resulting in a total charge of $[redacted].38. Back in December 1st, [redacted], my son and I were in the process of setting up a family Netflix account. While setting up 1 account for our household, I mistakenly input an incorrect email address, [redacted], while my son used the correct one, [redacted] Despite the incorrect email, we successfully completed the setup and have been enjoying the streaming service ever since. It has come to my attention that the original $7.99 charge was being billed to 2 different credit cards over the years without an actual operational account in place. This discrepancy went unnoticed until recently when I investigated further. Upon contacting Netflix, I was informed that one account was never properly established, yet the charges persisted. I have already been reimbursed for the most recent 3 months' charges amounting to $12.99 each. I always ensure timely payment of my bills, and being charged for a non-functional account for 7 years is unacceptable. I kindly request a full refund of $[redacted].38 for the erroneous charges. I acknowledge my oversight in not identifying this issue sooner. However, given the nominal monthly charges across 2 cards for a service commitment, it was unfortunately overlooked. Thank you for your attention to this matter. Best regards, Valerie K. [redacted] Birchwood Ln. Northfield, IL [redacted] Email: [redacted] Netflix Account: [redacted]

I am extremely upset that the turn off auto-renew option has been removed without any notice. This is causing financial strain for my family, especially considering our current situation. We are facing potential homelessness and cannot afford unexpected charges. It is incredibly frustrating to have to rely on others for help with gas money due to this oversight. Our budget is tight, and we prioritize essentials like food and fuel. This lack of transparency and consideration is unacceptable. Despite these issues, we are limited in alternatives for entertainment, which is why we continue to use your service along with Amazon Prime. It appears that profit is valued over customer satisfaction, which is disappointing.

Recently, I watched "Unbelievable" and was deeply moved by a scene where the police pressured the victim to deny her rape. This triggered emotions tied to my own past experiences, including witnessing my siblings being abused. I penned a book in [redacted], meant to share my side of the story for my children. The book, "A Lioness from Judea," is available on Amazon, along with two follow-up books. Despite not actively promoting them, I now see how unresolved pain from the past still impacts me. I have created videos on Facebook but hesitated to share them due to my silent past memories coming to life. Suggestions to update my book to include more details about my experiences with domestic violence, marriage, and career success have surfaced. Although urged to turn my story into a movie, I feel unprepared. As an Australian and US citizen residing in Australia, I seek feedback on my work from Netflix. Thank you. Regards, J.E.

Last night I watched an episode of "Unbelievable" that deeply resonated with me. Although I have not experienced physical assault myself, I have witnessed traumatic events involving my siblings in the past. This led me to write a book that was published on Amazon. The series of events depicted in the show made me reflect on my own past and the need to address it. I have created videos on Facebook and other books, but have not actively promoted them. Suggestions have been made to update my book to include more details from my past, which includes experiences of domestic violence, a successful career, and personal relationships. I have been advised that my story could be turned into a movie, but I am not yet ready for that. As an Australian and US citizen now residing in Australia, I am interested in exploring further opportunities with my content on platforms like Netflix. Thank you for your time and consideration. Warm regards, Jeanette E.

Hello, I wanted to share my experience with Netflix customer service regarding a gift card issue. On Saturday, I contacted Netflix because I couldn't read one of the pin numbers on my gift card. The representative asked me to read the card number and assured me I would receive an email with the correct pin. I inquired if I could keep guessing the pin, but he couldn't provide an answer. Later, I tried more guesses but received a Netflix service error. When I called back and spoke to the same person, he claimed the card hadn't been released by the store of purchase, despite it being a gift from six weeks ago. My friend bought a new card due to this confusion. On Sunday, I contacted Netflix again and a different representative resolved the issue, allowing me to use the original gift card. I tried to complain via live chat about the misinformation, but the response was dismissive. I have a transcript of the conversation and feel it's important to address misinformation for others' benefit. Sincerely, Michael

I would like to share some feedback on how the service could be improved to prevent cancellations. I believe it would be beneficial to provide users with more control over their viewing experience. It would be helpful to have the option to delete movies from our feed that we are not interested in, especially foreign films. Additionally, bringing back the 5-star rating system could enhance the personalization of the feed compared to the current thumbs up, thumbs down system. It can be frustrating to see content we have disliked still appear in the feed. Furthermore, having the ability to disable the "are you still watching" prompt would be appreciated, as adults who pay for the service may choose to conserve energy when not actively watching. Offering more control to subscribers could lead to higher customer retention rates. As November approaches, I may consider exploring other options if these issues are not addressed.

To the concerned party, I am deeply disappointed by the decision to cancel The OA (and Santa Clarita Diet, but focusing on one at a time). The choice to end The OA while keeping other shows like 13 Reasons Why and Insatiable, which are less impactful, is frustrating. The emphasis on profit over engaging viewers or retaining subscribers is disheartening. Additionally, promoting new shows like Another Life seems hollow when there is a pattern of cancelling shows prematurely. The prioritization of finances over quality content is a concerning trend. While I understand the importance of profitability in business, it shouldn't be the sole focus at the expense of customer satisfaction and meaningful storytelling. Regards, B. Morris

To whom it may concern, I have been a loyal Netflix customer for years, but I am considering cancelling our subscription due to the frustration of finding many shows in different languages despite having my language settings set to English. When I pay for a service, I expect to access content in the language I understand. It is disheartening to see a significant portion of the 80s movies category dominated by Indian films. I wish there was a way to filter out non-English content easily. I enjoy watching English shows without dubbing or subtitles and would like to know if there are additional settings I can adjust. Many English-speaking viewers may consider discontinuing the service if this issue persists. Thank you. Sent from my Samsung Galaxy smartphone.

Hello, I would like to share my thoughts on the upcoming Winx Club live-action adaptation. I am from the Philippines and watching Winx Club was a big part of my childhood. My favorite character was Musa because I felt a strong connection to her love for music. It's disappointing to see the characters being portrayed mainly by Caucasian actors, especially considering Musa was originally depicted as an Asian character in the animated series. The diversity that was present in the cartoon seems to be lost in the live-action version. Characters like Layla/Aisha and Flora represented people of color, and changing their ethnicity raises concerns about representation. As someone who cherished Winx Club growing up, I feel a sense of nostalgia being taken away. I hope this feedback can make a difference. Thank you.