Myntra Customer Service Issues

I ordered a Titan watch with a round dial, but I received a watch with a square dial instead. When I tried to return it, the courier refused to take it, stating that it didn't match the product image. I reached out to customer service, and they claimed the product was quality checked before delivery. I'm unsure why they insist it was the right order when I clearly received the wrong item. The watch cost Rs [redacted], a significant amount for me. If Myntra doesn't value its customers, they should consider shutting down the site. Not all customers are wealthy; some of us dream of purchasing expensive gifts, and I am one of those customers. I kindly request them to collect the watch and refund my money. Moreover, they have disabled customer service for me on the Myntra app, making it impossible to request a refund. This situation reflects poorly on Myntra.

I ordered a Titan analog watch with a round dial, but I received a Titan watch with a square dial. When I tried to return the product, the delivery person rejected it because it did not match the image of the ordered item. I attempted to contact customer support, but they were unhelpful and even blocked my access to reaching out to them. After informing me they would investigate the issue and asking me to wait 24 hours, they eventually sent a message dismissing my request. I no longer want the product from Myntra; I just want my refund. Myntra is not handling customer concerns well. Please assist me in getting my refund.

I attempted to buy some items via internet banking from account ending in [redacted], with a payment of Rs. [redacted] on March 18th. Although the amount was deducted from my account, the order did not go through. I made a subsequent attempt with the same amount, and once again, Rs. [redacted] was debited, but the order was unsuccessful. I promptly reported the issue, and an agent assured me that the funds would be refunded within 7 days. I indeed received one credit of Rs. [redacted] on March 24th, but the second failed transaction of Rs. [redacted] has not been refunded yet. I kindly request a swift resolution to this matter. Thank you.

I am reaching out to address a delivery issue involving the agent in Delhi with phone number +[redacted]90. We encountered problems with this delivery agent three times. During the first instance, the agent falsely claimed a dog was blocking the delivery to our second-floor doorstep, despite the dog being non-threatening. The second time, the agent didn't attempt to reach me for a product exchange/return. Lastly, when my husband reassured the agent about the dog, he still refused to deliver the product to our doorstep. I believe the agent is deliberately avoiding proper service by using the dog as an excuse. I urge you to investigate this matter promptly and assign a different, more professional delivery agent to handle my exchange and return. I expect to receive the level of service I deserve, as this experience has been truly disappointing. I await your swift action on this issue. -Resmi S.

Order ID # [redacted] [redacted][redacted] I used this order number for a purchase on Myntra. I prepaid for the order but had to cancel it due to issues. I made the payment through Amazon Pay (UPI). The refund status is inconsistent, sometimes showing "initiating refund" and other times "credited instantly," but the refund has not reflected in my Amazon Pay transactions. I attempted to contact Amazon Pay via text, but it seems they have blocked me from messaging them. Please provide a clear update on the refund status and process the refund promptly. Thank you.

My order was delivered on time, but the status still shows "out for delivery." Unfortunately, I need to return the product due to a size issue. I've reached out to customer care multiple times, but they have not resolved the problem and keep asking me to wait. It's frustrating because the customer care line takes almost half an hour to answer, only to request more waiting. I even spoke to the courier, who assured me it's not his fault. He requested that I send him the courier receipt via WhatsApp so he could attempt the delivery again, but it's been 6 days, and the status has not been updated. This has been a "worst experience" shopping on Myntra.

I submitted a return request ID [redacted] for the Embellished Maxi dress. I missed the courier partner's call due to my busy workload, causing the request to be rescheduled for pickup on 14th March. Unfortunately, the courier canceled the return without attempting to pick it up at my flat as expected. This cancellation leaves me in possession of the dress unnecessarily. I find it unfair and disappointing that the courier didn't make the effort to collect it. I am unable to reach a customer service representative to address this issue. Please rectify this situation promptly. If possible, arrange for the dress to be retrieved and refund my payment.

Order ID: [redacted] [redacted][redacted] I'm Rutuja Patil, and I would like to share my experience with returning a product to Myntra. I made two return requests, and when the assistant arrived to collect the item, he accused me of using the product because of stains on the dress. Despite explaining the situation, he was rude and unwilling to listen. I tried to obtain the customer care number and the address of the Myntra office near Worli, Mumbai from him, but he did not provide any information. I kindly request assistance in acquiring the customer care number or the office address for Myntra in Worli, Mumbai. Thank you.

Hello sir, my name is Mustaqeem and my shop is named Ali John Shopping Shop. I am speaking from Nainital, Uttarakhand. My issue is that when customers search for Sony original headphones in my shop, they are presented with copy local quality headphones. Due to this, many customers make fun of me, saying that I send local goods and they refuse to buy from me. I explain that it is a friend's copy, but the rates are much lower. However, the customers still want original products, so they end up going to Amazon. Please keep original products on Glowroad and my customer returned the parcel without opening it because it arrived very late, and they bought the product elsewhere. You take a long time for delivery. Thank you, sir, for understanding my situation.

I requested an exchange for my Mast and Harbour t-shirt to size L. Unfortunately, the delivery person mistakenly picked up my Roadster t-shirt from Myntra instead of the exchanged item. I lodged a complaint with Myntra on the 18th, and they instructed me to resolve the issue by the 21st of April. However, the matter remains unresolved, and I have not received any updates from Myntra executives. I have been calling Myntra daily, speaking to at least 4-5 representatives, and spending 5-6 hours on the phone with them, but the issue persists with no solution in sight.

I am writing to address my frustration and disappointment regarding the return of my order #[redacted]-[redacted]-[redacted]. I have attempted to contact Myntra through the app chat and Twitter, but I have yet to receive a satisfactory response. On April 14, [redacted], I requested a return due to the product not meeting the quality standards advertised on your website. Initially, I was informed that the return was scheduled for pick-up, but later on the same day, I received a message stating that the return was cancelled after failing a quality check. I am displeased with this decision, as there was no contact made to assess the product's quality before the return was rejected. It is unreasonable for the delivery person to unilaterally determine the acceptability of the return. I urge Myntra to reconsider my return request and acknowledge the product's failure to meet quality standards listed on your website. A swift resolution is requested, as this matter has caused inconvenience and disappointment. As a long-standing Myntra customer, I have always trusted your brand for quality products and reliable customer service. However, this recent incident has left me discontented. I kindly seek your assistance in expediting the resolution. Order details and product images are attached for your review. Please process my return promptly. Thank you for your attention, and I await your swift response.

I purchased a dress from Myntra, but the delivery was delayed. Upon receiving it, the product looked different from the picture, so I returned it. Unfortunately, the delivery person accused me of using the dress and refused to return it after accepting the return. He then proceeded to verbally abuse me over the phone. I calmly requested the item back since I hadn't received my refund, but he adamantly refused and disconnected the call. If there is a way to address these problems, please contact me via email for further information. Thank you.

I am writing to address an issue with my recent order from your online store. My name is Vaishna Hemendh Raj and my order ID is #[redacted][redacted]3 for the El Paso women tan open toe flats with buckles. I placed this order on March 30th and received the incorrect size on April 4th. I requested an exchange on the same day. The delivery date was initially set for April 11th, then extended to April 14th, yet as of today, I have not received the product. The website indicates a shipping delay, which I understand, but my concern is the lack of updates. Despite speaking with multiple customer agents who assure me that a complaint has been registered and I will receive an update in 3 days, I have not heard back after waiting patiently for 21 days. The payment has already been processed, and I am aware that the product is in Gurgaon. I am unable to cancel or return the product due to the policy timeframe expiring. I am reaching out after exhausting other avenues and surpassing the estimated resolution date provided. I urge you to expedite the delivery of my order. I have attached the necessary order details for your reference. Thank you for your attention to this matter.

I purchased a Biba Kurta set, but they delivered the wrong color, size, and pattern. After agreeing to exchange it, they later claimed it was a different product. Finally, after numerous calls, they agreed to the exchange, but failed to deliver on the scheduled date. When I had to relocate, I contacted the delivery person assigned for the morning delivery, but he insisted on delivering the next night, after my relocation. Despite contacting customer service and them agreeing to pick up the wrong item from my new address, nothing has been done. Each time I raise the issue, they mark it as resolved without any action. Dealing with Myntra's customer service is frustrating, with long wait times. My order ID is #[redacted][redacted]1.

I bought the Sangria Teen Girls Bandhni printed Kurti with plazzo in size 11-12. I encountered sizing issues and found the product quality subpar. The item was non-returnable but exchangeable. Despite the assurance to exchange for a new product, only a size change for the same item was provided. I contacted customer care on April 22, [redacted], to resolve the matter before my exchange deadline of April 26, [redacted]. Despite promises, there was no response by April 25, [redacted]. Reaching customer care was challenging due to lengthy wait times on IVR. The lack of responsiveness and unavailability of larger sizes led me to reluctantly exchange for a smaller size before the extended deadline of May 10, [redacted]. My attempts to seek help through chat also went unresolved. The repeated poor service from Myntra's customer care has left me feeling frustrated and undervalued as a customer.

I purchased a Sangria kurta set for Rs.[redacted] with an expected delivery date of April 28th. With an event on April 30th, I was counting on receiving it in time. Yesterday, Myntra notified me that the product would arrive, but it didn't show up. Unfortunately, the status changed to "delivery delayed" by the end of the day. I attempted to contact customer service with no success. I urgently need the product, so I kindly request expedited delivery by tomorrow. This delayed delivery issue has happened before, and I regret choosing Myntra for this purchase. I hope you can address this promptly. Thank you, Shilpa.

I received a fake product from Myntra. When I tried to return it, they claimed it failed a quality test and sent it back. After speaking with multiple supervisors, a case manager finally approved my claim. The manager asked me to collect the reshipment and contact them for a return as they would initiate the return process. Today, I checked the app and it shows the product as delivered, although I haven't received it yet. They assured me a 48-hour window for delivery, but it has not arrived. I am left without the product or a refund.

I purchased a dress valued at 6,[redacted] rupees and returned it when it arrived. The tracker indicates that the pickup was denied, which is not the case as I did return the item. I lodged a complaint with Myntra, and they assured me the issue would be resolved by May 3rd. However, it seems I will have to wait an additional 48 hours. Unfortunately, there have been no responses from the chat bot, and I have been unable to reach any Myntra agents for assistance. I am hoping to get this matter resolved quickly as I am quite disappointed with the situation.

Dear Sir/Madam, I recently purchased a pair of Flying Machine jeans from mobile number [redacted]; however, the product I received was different. The color was faded, and there were stains on it as if it was a used item. Despite my return requests, they were rejected twice, claiming it was the same item. I am frustrated with the lack of resolution from Myntra. It is not just about the money ($[redacted]), but about the flaws in the system allowing this to happen to customers. I urge you to address this issue promptly and provide a refund. My login number is [redacted], and I ordered item number [redacted]. Thank you.

On the 11th of April, I received my order, which was a pair of Nike Air Force shoes worth [redacted] rupees. However, I was disappointed to find that the shoes were dirty and in a size smaller than what I had ordered. I returned the order, but it was not picked up as expected. After making a complaint, the delivery person again put the product on hold. Despite the shoes being in their original box with tags, when I contacted Mantra's help desk, they claimed the product had passed all quality checks and discontinued return and exchange services. I simply wish for my product to be picked up promptly and to receive a refund. Kindly assist me with this matter at your earliest convenience.