Mylife.com Customer Service Issues

I kindly request that MyLife update my profile to reflect my legal name, which is correctly spelled Renee Chaney. Please list me as the owner and trustee of the land in Mesquite, Texas and remove any individuals listed as family members who are not our children, Tiffany and Nicole Chaney. Also, please include René Herrera as my father, who has a life estate in our property. Kindly refrain from sharing our address or our children's address and send us an email notification whenever someone searches for us. Only use Bonnie as my alias, as it appears in school records. Clarify that I have no siblings but am married to Walter Chaney. Correct any erroneous work information and remove any misspelled aliases that I do not use legally. Thank you for not confusing me with my father.

Hello, I want to express my gratitude for the valuable information you provide about people. I have moved to a new address, along with new neighbors. Consequently, I no longer need updates about my previous neighbors. I appreciate the free access to your content as I have limited income. I am willing to pay if needed. Please, keep me informed via email as it helps me understand my surroundings better. Given that my neighborhood has been concerning at times, your updates are essential for my well-being. My new address is [redacted] Cullman Road Apt#22Arab Al. Any insights you can offer about the area would be highly appreciated. Thank you once again, your efforts are truly valued. Stay safe, and I genuinely appreciate your assistance. Your service deserves a 5-star rating! Thank you, and may you be blessed.

I was only supposed to be charged a one-time fee of $4.98 by MyLife, but I was charged $4.98 and an additional $44.85. I agreed to the one-time payment of $4.98, but I did not agree to a subscription or the $44.85 charge. I need that amount removed as I am on disability and did not budget for an extra $44.85. Kindly refund my money, and if I was subscribed to anything by MyLife, please unsubscribe me. Thank you. - B.K. Mashburn

It seems there has been a mix-up in the information about me. My last name is not Evanko, I do not reside in Harrisburg, and I have a clean record, with no criminal history. I kindly request that you fact-check before spreading misinformation. I am considering legal action to rectify this situation and prevent further damage to my reputation.

Previously, I subscribed to MyLife due to concerns over someone stalking and harassing me. Initially alerted through Facebook, I later discovered that I was being double-charged monthly for two subscriptions without access to updated information. Today, when attempting to review my account and possibly remove it, I encountered an unexpected charge of over $[redacted], far exceeding the expected $14 payment. I am not inclined to pay additional fees to MyLife and wish to have all my personal details removed, particularly as the individuals engaging in stalking behavior do not even appear on the platform. Lacking visibility into what others can see, a comment from a relative has heightened my anxieties regarding the information that may be accessible.

I previously subscribed to MyLife due to concerns about being stalked and harassed, which I discovered through Facebook notifications. However, I ended up being charged twice a month for two subscriptions without being able to monitor any updates. Today, when attempting to pay $14 to access the information added, I was surprised with a charge of over $[redacted]. I do not wish to pay additional fees to MyLife and simply want all my information removed. Surprisingly, the individuals stalking me do not even appear on MyLife's platform. I am identified as Danielle M. and Nikki M., both aged 40 from Oklahoma. Despite not being able to view my profile, I am anxious about what might be visible to others, as indicated by a relative's comment.

I was mistakenly charged $83.45 for a premium subscription by My LIFE on 1/3/[redacted], which I never ordered. Despite requesting help via email multiple times since 12/30/[redacted] regarding a one-time report I paid $9.95 for but never received, I have not received any response. I have disputed these unauthorized charges with my bank and request a refund for both the $83.45 and $9.95 charges. Please cease any automatic renewals and refrain from charging my credit card in the future. It is frustrating that the only contact method provided is email, and I feel like my credit information is being held hostage. Cease these charges immediately.

While trying to sign in, I noticed a discrepancy in the charges, so I clicked "no thanks" thinking I was canceling them due to the sketchy setup. I'm requesting a refund or at least the initial user fee of $9.95. Unaware that clicking "no thanks" would finalize my payment, I had a change of heart. I may consider extending to the premium package after trying the first day. I hope this can be sorted out to avoid negative feedback on BBB. As a bartender with many followers, it would be beneficial for both of us to resolve this smoothly. Thank you for your understanding, and I wish you a pleasant day!

Hello, My name is Keri Bennett, and I reside at [redacted] River Road, Gettysburg, PA. I experienced hacking and scams involving my phone number, emails, Facebook, Twitter, and Messenger, resulting in the loss of thousands of dollars from my credit and bank cards. Being a disabled individual, this has been an exceptionally challenging and distressing time for me, putting my whole family at risk. They have been my support since birth and continue to help me, especially as I recover from a recent extensive spine surgery. Established in [redacted] while living in Chambersburg, PA, I am unable to recall which email address I used - [redacted] or [redacted] - and have forgotten the password. I need AT&T to retain my phone number until this issue is resolved. Over the past two weeks, my parents and I have been diligently deactivating and deleting all content from my emails and phone to reset it to factory settings before changing the phone number. To manage this situation, my mother, acting as my power of attorney, is assisting me in communication. Local law enforcement has advised complete deletion, including my phone number. You have my permission to reach out to me via phone at [redacted] or through email at [redacted] - both contacts are for my mother. Hence, I kindly request the deactivation and removal of my account at your earliest convenience, effective immediately. Your help is invaluable. Thank you, Keri E. Bennett

I purchased the $6.95 program, but my debit card was declined. I attempted to use it again with the same result. I then proceeded to use my credit card for the purchase. However, the company charged my debit card $83.40 despite it allegedly being declined. Subsequently, the debit card was charged again and the credit card was charged $[redacted].40. Another $83.40 charge appeared on the card. The agreement was for a one-time charge of $6.95 per month only. I have since closed both cards. If you wish to proceed with business, please contact me to ensure we are in agreement moving forward.

I signed up for a membership on mylife.com for $6.95 monthly but had issues using my debit card as it kept getting denied. Eventually, I used my credit card, expecting to be charged $6.95 per month, but I was actually charged annually at $83.40. The problem is my debit card was also charged $83.40, which was supposedly denied, and my wife's credit card was charged $83.40 and $[redacted].40. This totals to $[redacted].20 when it should only be $83.40. I need clarification on which card was charged and would appreciate a phone call to sort this out as I'm not tech-savvy. I was alerted by my bank about these charges. Thank you, William and Phylis Gillman.

I have subscribed to your $14.98 monthly plan, but you have charged $[redacted] from my account instead. This is my fifth attempt to get a refund, with no success. I demand the $14.98 subscription cancelation and the return of the unauthorized $[redacted] you debited from my account. I want all my details removed from your website promptly. If I don't receive a response within 48 hours, I will involve my lawyer and report your actions to the BBB. You can contact me at [redacted].

To whom it may concern, I recently reviewed my bank account and identified three withdrawals from Mylife.com. The $9.95 charge is accurate, but I did not authorize any additional charges. I have attached screenshots for reference. I am seeking a refund for the two additional charges as I only intended to purchase a one-time background check for $9.95. I vaguely remember a pop-up on my screen, which I found questionable, and I might have unintentionally upgraded my account hurriedly. Thank you.

I was charged $19.95 and then $[redacted].40 without authorization last week. As a single mom of three, I cannot afford such charges for a service I did not agree to. I requested to delete my profile today. Upon reviewing my bank statements due to a medical emergency with my daughter, I found additional unauthorized charges of $39.90 from an unknown merchant and over $[redacted] from mylife.com. This totals to $[redacted] in two days. I demand an immediate refund for all unauthorized charges to avoid financial difficulties. If the issue is not resolved promptly, I will seek legal action. My email for contact is [redacted]. I only signed up for a one-month subscription and am dissatisfied with the service provided.

I have an active restraining order for domestic violence issued in El Dorado County because the person is stalking me and I fear for my safety. I urgently need a profile removed from your platform as my ex-husband is using it to track my location. The police have informed me that he is wanted for arrest, and I seek your immediate assistance. Thank you. Carolyn D.

I was charged $19.95 for a subscription, and on the same day, an additional $83.40 was taken from my account without my consent. I need a refund immediately. This unexpected charge caused my account to be overdrawn, preventing me from fixing my vehicle and attend an important interview. Please refund my money promptly and cancel my subscription. Charging $83.40 is unjustifiable, and I am highly disappointed in this unacceptable practice.

When I selected the service, it displayed as $6.95. Shortly after, my bank contacted me regarding a $[redacted].00 charge from Mylife on my card. They asked if we authorized it, but my husband and I denied approving any amount beyond $6.95. Please halt the payment immediately. Our bank advised reaching out to you first as we are disputing these charges. This situation is unacceptable. It is shocking that Mylife engages in this behavior towards unsuspecting customers.

Please refund the $[redacted] taken from me. I only authorized a one-time payment of $9. I am extremely concerned about your business practices and demand an immediate refund. I will take necessary actions to ensure this matter is resolved promptly.

My husband has been unable to navigate the site, other than viewing his profile, to connect with old friends. We are both seniors and not proficient with technology. We urgently request the removal of his old profiles, membership cancellation, and speaking with a customer service representative. We prefer human interaction over computer assistance. Please ensure all banking information and profiles are deleted, and refund any overcharged fees for the year. We initially signed up for monthly payments but were charged for the whole year. We seek confirmation once this matter is resolved. We insist on no further charges or profile existence. - William and Phylis Gillman

I have contacted your company three times requesting the deletion of my account and a refund for any charges related to a mistaken subscription. I realized my accidental subscription on the same day and promptly emailed your platform. I am requesting for the fifth time that my account be deleted immediately and any charges refunded. The email address linked to this account is {[redacted]}. Albert Fleming is the name my account was mistakenly subscribed under. I appreciate your prompt and professional resolution of this urgent issue. Thank you in advance.