Mylife.com Customer Service Issues

I recently received an email offering a background check service for only 50 cents. After checking my personal background, I found inaccuracies and reached out via email. Subsequently, I was alerted by my savings bank about an unexpected $83.40 charge, in addition to the initial 50 cents. I promptly canceled my card, initiated a dispute with the bank, and reached out to the service provider without receiving a response. I did not intend to subscribe; my sole purpose was to address the errors in the background check results. Due to my current medical situation, I am unable to work, and this unauthorized charge has added financial strain. I kindly request a refund for the amount deducted from my checking account ($83.40) on October 16th, [redacted]. The transaction was linked to Bank Card Ending in "[redacted]." Please rectify this situation promptly. Thank you for your attention to this matter.

I signed up for a one-time check on my name for $1.00, but I am unable to access the site. Could you please clarify what the $1.00 charge is for? I am requesting a refund of the amount. Additionally, I noticed that my Windows account has been accessed without my authorization. If any of my information is being used, I will take legal action to shut down this company. I suspect this company is fraudulent. - Janice K.

I upgraded my access on Mylife.com to view more information and edit my profile. However, I discovered that my account is showing the details of another person named Laura Collins, aged 37 from Ben Wheeler, TX, while I am actually Lauren Collins, aged 52 from Tyler, TX. I am unable to correct this issue or reach a customer service representative for assistance. I paid for upgraded access to manage my own profile, not someone else's. I demand access to MY account to edit or block any incorrect information. This situation is incredibly frustrating, and I am left with no choice but to consider cancelling my service if the matter is not resolved promptly.

I was mistakenly billed for a year's membership twice, even though I did not intend to subscribe. I was assured a complete reimbursement, which I am yet to receive. It is crucial to me that this matter is resolved promptly. While one charge has been retracted, the other remains unresolved. Since one was removed successfully, I expect the same for the remaining charge. I am puzzled as to why both were not rectified simultaneously. It is imperative to me to obtain a full refund and ensure that there are no further debits from my bank account. Kindly terminate the membership promptly to prevent a recurrence of this error. I eagerly anticipate your prompt assistance in resolving this issue.

I recently noticed that inaccurate information has been added to my profile once again. Nearly two years ago, I had a conversation with a representative requesting the removal of my profile and the correction of this false information. It's important to note that I work in law enforcement in New Jersey, and I'm prepared to escalate this issue to the attorney general's office with a formal complaint. I may even consider initiating a class action lawsuit on behalf of other New Jersey residents affected by this issue. Incorrect information in written form is legally defamatory. Since the deletion of my profile was assured but not executed, there are significant legal implications. I am expecting a call from you today at [redacted]. Failure to reach out to me today will lead me to seek legal counsel tomorrow.