Motel 6 Customer Service Issues

After being released from jail and focusing on rebuilding my life through faith, I was grateful to receive two nights from the St. Vincent de Paul Catholic Charities program. However, upon arrival, I was turned away despite presenting my release document as a form of identification with my picture on it. The attendant mentioned speaking to management but I was unable to access the room that was promised to me. I ended up having to spend the night in a friend's car due to this misunderstanding. I hope to receive the two nights from St. Vincent de Paul as originally intended, as well as an additional night and compensation for the inconvenience caused by a lack of proper training and customer care.

On December 23, [redacted], I made a reservation at Motel 6 in Bismarck, North Dakota. Upon arrival at 6 PM, the receptionist could not find my reservation. A disgruntled man entered, demanding a specific room in a foreign language despite being able to speak English. When I declined to pay in cash and insisted on using my credit card, the situation escalated, leading to a frustrating check-in experience. Despite being assured my card would not be charged until arrival, I was charged $61.59. I am seeking a refund for this erroneous charge and would appreciate a timely resolution. -Bonnie K. Email: [redacted] Phone: [redacted]

Yesterday I checked into a hotel room, and the check-in process went smoothly. However, I discovered German cockroaches in multiple areas in the room. Not only am I uncomfortable with these roaches crawling across the headboard of the bed where I need a good night's sleep, but I am also allergic to them. I promptly informed the front desk about the situation, but despite mentioning that the manager would arrive at 4 pm, it is now 9 am and no one has addressed the issue or attempted to relocate me to a different room. I have reached out to the corporate customer resolutions number, but they advised me to wait for the manager's response to their email. This is not the level of service I anticipated from Motel 6 and Studio 6. I have documented the roaches with photos and videos. All I am requesting is to be moved to a room free of roaches. I have already paid for two weeks in full and cannot afford to relocate elsewhere. The lack of response from management is concerning.

During my stay at Motel 6 in Americus, GA, room [redacted], we encountered a problem with the door handle upon check-in on 2/3/23. The handle was initially difficult to open, and on the evening of 2/4/23, it completely malfunctioned. Despite notifying the on-site staff, they were unable to immediately offer us another room due to full occupancy. This was concerning as I had recently undergone knee surgery and requested a ground-level room due to the lack of elevators. The situation escalated when we couldn't access our room and were told to wait until the maintenance staff returned the next day. It became even more frustrating when we were rudely treated after requesting compensation. The temporary fix provided was not satisfactory, and it was alarming to discover that the maintenance staff had been aware of the faulty door handle but failed to address it. The lack of towels and unclean linens further added to our disappointment. The overall experience was distressing during an already difficult time, and I am requesting a refund for these numerous inconveniences.

I had a reservation for a one-night stay at Motel 6 on February 27th that had to be canceled due to a family emergency. Despite multiple attempts to get a refund through hotels.com, the motel charged my card and is refusing to issue a refund. Despite being assured by hotels.com representatives that they were handling the cancellation and refund request, no resolution has been reached. I have also tried to contact Motel 6 directly, but was unable to reach a manager to approve the refund. This situation has caused a lot of stress, especially since my family is going through a tough time and cannot afford to lose money on a reservation we couldn't use. I hope for a prompt resolution as per the cancellation policy. Thank you for your assistance.

I have encountered issues each time we visited a Motel 6. At a Dayton, Ohio location, my mother's credit card was wrongfully charged. Additionally, the Motel 6 in Franklin, Ohio had a bedbug infestation. When we requested a refund, the manager was unhelpful and rude, despite us paying in cash. The unauthorized credit card charges amount to over $[redacted], including taxes, even though we stayed for over 30 days. I have been trying to address these theft issues repeatedly. I am considering legal action for discrimination due to the manager's disrespectful behavior, discriminatory remarks, and unkempt appearance. I have photographic evidence of the bedbugs and seek a prompt resolution.

I need help resolving an issue with a cancelled reservation that was not refunded as promised. Immediately after booking online, I realized the wrong check-in date and contacted the hotel, who assured me the cancellation was processed without charge. However, I am still waiting for my refund, and despite working with the Hopper app to resolve this, it has been almost two weeks with no response from Motel 6. I am frustrated as they just need to confirm the cancellation to Hopper. I am looking for the number to reach Motel 6's corporate office for assistance.

I had a frustrating experience at the vending machine today, which never seems to work for me. The person attending the machine made disrespectful comments about my dogs, claiming I have too many. I recently rescued a baby pitbull and have been diligent about cleaning the room beyond what has been done in the past three years. I am confused about the situation as the animal shelter paperwork clearly states there is no restriction on the number of pets. I have to move out by 11 am. Can anyone offer assistance?

I recently stayed at Motel 6 near San Jose Airport. One night, I had to leave to go home, but my guest stayed in the room. In the morning, my guest overslept and was still in the room past check-out time. The motel staff called the police to have her leave, which she did after about 10 minutes. There was no damage done or issues caused by this. However, when I tried to book a room there again the following week, I was told I was blacklisted because of the incident with my guest overstaying. I inquired why my name was on the blacklist as no damage occurred, and they could not provide a valid reason. I hope to resolve this situation as I do not want to be banned from staying at Motel 6.

The pictures show holes burned into the bedspreads, roaches in the room, a malfunctioning door, and a dirty shower with used towels. The state of the motel was so unsanitary that I refused to use the shower. The presence of bugs was alarming and made me feel unwell. Despite being a fan of Motel 6 in the past, this experience was extremely disappointing and warrants being reported to the health department. The atmosphere seemed unsafe as the premises had issues and the police were even searching for someone in the building. This incident frightened my teenage granddaughter and left my 5-year-old grandson unable to watch TV due to technical problems. Each of us paid $64 for a room that was unfit for rest or hygiene. The overall feeling was one of discomfort and insecurity during our stay at the motel.

I made a reservation at a Motel 6 in Pomona, California through Hopper. I explained that I didn't have my physical ID card but have a clear picture of it. They assured me it would be accepted. I also have my birth certificate, social security card, the bank card used for payment, and two credit cards with matching names. The photo of my ID is clear, with no blurriness, readable details. The website specifies photo identification, not a physical card. Guests only need a photocopy when checking in. I'm confused why my clear ID photo isn't being accepted. The manager is being rude and unhelpful, even though it's a non-refundable booking. I've been cooperative and just want to check in to rest before work.

I have been waiting patiently for several months for the complimentary 2-night stay I was promised at Motel 6. Unfortunately, I have not received any communication from the corporate office despite multiple complaints submitted. It has been a challenge to reach out to anyone for assistance. I am a loyal AARP member and my boyfriend is a veteran. We value respectful treatment as guests. During our one-week stay, we experienced a lack of housekeeping services and endured harassment from the front desk staff for hours, as documented in the report. I am disappointed by this experience and would like a resolution promptly.

I have been residing at Studio 6 Extended Stay since December. Although not perfect, things were fine until the previous General Manager left. Unfortunately, under the new GM's management, the situation has deteriorated. There have been issues with the cleaning staff, and an increase in undesirable individuals at the property. I found a meth pipe where my children used to play, which was alarming. The new GM seems unable to address the problems effectively, and there have been safety concerns, including unwanted people trying to enter rooms. Accusations and mistrust are rife. The staff and I are unhappy with how the security guard was treated unfairly. Without intervention, the hotel risks becoming overrun by undesirable elements, driving away long-term residents like myself who have no other housing options. The family-friendly environment I once appreciated is now questionable due to these issues.

During my recent two-night stay at Motel 6 in Missoula, MT from June 2nd to June 4th, I encountered some issues. When I had car trouble and needed to extend my stay from one night to two, I was asked to move rooms. I moved with my two pets to a room with an extra bed that I didn't need, no microwave, no refrigerator, and no functioning cable TV. Unfortunately, I wasn't informed about these missing amenities until after I had shifted all my belongings. It's disappointing to have paid extra for a room that lacked these essential features.

I was assigned a room on a higher floor despite my request as a disabled veteran with knee and asthma issues at 60 years old. Experience inconveniences with the key card, malfunctioning elevator, and room conditions such as flies, bathroom cleanliness, and dirty AC filters. Although promised a veteran discount, it was not reflected on the receipt despite showing my military ID. There were vacant ground floor rooms the next morning even though I was told they were all reserved. The room had ashtrays despite my request for a non-smoking one, and a missing chair. The slow elevator delay and finding feces in the room were unpleasant surprises. I paid $69.33 for an unsatisfactory experience and hope to receive a refund. Mario was the attendant I interacted with, and despite my frustration, I remained polite. Thank you for addressing my concerns and considering a refund.

I arrived at the Studio 6 location in Dallas, TX on July 5th at 2 am. Initially, I was told I would be checking out on the same day, July 5th, and paying the full rate plus a deposit due to issues with applying my discounts. When I contacted reservations three times, I was hung up on each time. Today, around 11 am, I was informed that I had to leave, wouldn't receive my deposit back, and would be charged an extra $30 for a late check-out, despite my AARP discount including it. I had another reservation from July 6th to July 7th, which I stressed was crucial to avoid additional charges and problems. Unfortunately, I am now outside in a dangerous area without transportation, having lost a total of $[redacted] for an eleven-hour stay. I feel I should be compensated with a complimentary night or two due to the misinformation provided by the hotel staff. I have tried reaching out to corporate without success, and I am seeking a prompt and fair resolution to this situation. Thank you for your attention to this matter.

Dear Motel 6, I am writing to request a complimentary room for tonight due to unforeseen circumstances. As a loyal customer, I have always appreciated the service and accommodations provided by your establishment. I understand this is not a common request but thought it was worth reaching out. I have recommended Motel 6 to friends and family and value the experiences I have had there. I am willing to share my positive experiences on social media and leave reviews to express my gratitude. Thank you for considering my request, and I look forward to your response. Sincerely, Justin M.

I arrived with my boyfriend early this morning. Check-in went smoothly as we both had our IDs scanned by the clerk. The first room we were given was occupied, so we went back to the office and were given a new room. After showering and resting, we left for work. When I returned later and requested a new key, I was informed that I was on the "Do Not Return" list and could not access my room. This situation is highly unusual for me as I have never encountered any issues staying at Motel 6 before. I am frustrated and would appreciate a prompt resolution or a refund of my money as soon as possible.

I arrived at the Tumwater Motel 6 with my boyfriend this morning. Upon check-in, both our IDs were scanned with no issues. However, the first room given to us was already occupied, so we were moved to a different room. After showering and resting, we left for work. Upon returning, I was informed at the front desk that I was on the Do Not Rent list and couldn't access my room. This has never happened to me before at a Motel 6. I am frustrated and requesting a prompt resolution or a refund. I also require a valid explanation for being added to the DNR list. Thank you, Cherie K.

During our four-night stay, my brother and I encountered several issues. The initial room had a strong cat urine smell, leading to headaches. Despite being moved to another room, we still didn't receive an upgrade. In the current room for two days, we have been constantly sweeping up potato bugs, over two dozen of them. Additionally, the floor is constantly wet, requiring us to use towels to wipe it. A serious maintenance problem is causing the floor to be soaked. The toilet has been overflowing, and when I asked for a plunger, the staff member's rude response was uncalled for. The lack of shampoo, hygiene issues, and disruptive neighbors have added to the disappointment. I believe a clean room with bug-free, dry floors, a working toilet, shampoo, friendly staff, microwave, fridge, and reimbursement for the inconvenience would be a fair resolution. Overall, I am a very distressed and dissatisfied customer.