MobStub Customer Service Issues

Since October 12, [redacted], I've been trying to exchange/return Order #[redacted]. The black crossbody bag (Ref. [redacted]) arrived with a torn plastic wrapper and loose strap that was taped back. The brown bag in the same order was perfectly sealed. Initially, I requested an exchange as it was a gift. After communicating with Ilana, sending bag photos, and attempting to print return labels, I'm considering returning the entire order #[redacted] with bags labeled RMA [redacted] and [redacted]. I appreciate your assistance with this. Thank you! - Virginia F.

I purchased a small crossbody bag for $23.77, but was charged $39.95 the next day. Please explain the additional charge. If you cannot resolve this issue, kindly refund the full $39.95 to my Visa card. If the error cannot be fixed, please cancel the order. My name is Barbara W., and I placed the order on Nov 28 with no existing account. The price change occurred on Nov 29. I urge you to rectify this promptly or cancel the order. Do not make any further charges to my card.

I was in the process of considering an order when I clicked on it to check the shipping fees. Ultimately, I decided not to proceed, so the order was not finalized. Despite informing you through my daughter that the order was not completed due to a change of mind, I received an email stating otherwise. The payment has not gone through on my bank's end, and they were unable to provide a transaction number. I am requesting a refund to be issued back to my account. Kindly send me a return postage sticker so I can send the item back. When I attempted to contact your customer service last night, I was redirected to a site that required payment for assistance, which I find unacceptable. I simply wish to return the package and receive a refund. I received a package yesterday from Mob Stub, which I did not order, leading me to believe it was sent in error. Please clarify this and provide a customer service phone number for direct communication. Thank you.

I recently purchased a teal crossbody bag on 11/4 but mistakenly missed selecting the size during ordering. I received the wrong item without any paperwork included. I have already returned the item but haven't received any updates on my return status from Hannah. Would it be better for me to receive a refund (once located) and place a new order more carefully? Thank you.

I purchased the 4D lash extension mascara from Qweensworth and inadvertently signed up for a monthly charge of $23.27 with MobStub. I only intended to try the mascara and do not wish to continue with monthly payments. My order number is [redacted]. I do not have a sign-on or password since I never officially registered. Please cancel this subscription and send confirmation to [redacted] Thank you, Mary K.

I purchased a green purse and submitted my credit card details, but the sale didn't go through. I then tried ordering a red purse, but encountered the same issue. I can't cancel the orders and can't access the completed sale area. I need to cancel all the orders. It's frustrating not being able to reach a live person for immediate assistance. - Judy N.

Hello, I am Vonda J. I have ordered a small over-the-shoulder bag in red twice this year for $19 each time, and a larger navy bag in June for $22, but I have not received any of them. My previous address was [redacted] N. Cle Elum Apt 9, Ellensburg, WA [redacted]. My new address is [redacted] E. D Street, Lemoore, CA [redacted]. The red bag was intended as a gift for my granddaughter's graduation, and the navy one is for myself. Resolving this issue would make me very happy. I own a small brown bag from you that I adore and use frequently. Thank you for your assistance. Email me at [redacted]

I have sent five emails expressing my disappointment with this company. I ordered a game for my little boy in blue, but the order confirmation showed black. Despite my attempts after placing the order to contact customer service and rectify the mistake to change it to blue, the item is now on its way in black. This mix-up will disappoint my son on Christmas. I am determined to spread the word about this company's poor business practices, making it simple to collect money but not deliver satisfactory service. Thank you for your lack of assistance.

Hello, I am reaching out regarding my recent order. I purchased a retro game system in red, but did not receive an order number. The total cost was approximately $23.50. Additionally, I also ordered a flash drive which arrived three days ago. Unfortunately, the flash drive works perfectly on my computer but not on my Android phone. My name is Gary K. and the shipping address is [redacted] N 5th St, VA Dom, Hot Springs, South Dakota [redacted]. Thank you for your assistance in resolving this issue.

I received an unexpected red purse (small size) with three outer pockets, priced at $24.95. I did not place this order and request a refund of the amount. Unfortunately, there is no order number provided, but I did order a purple purse in a larger size, which I do want. Both purses feature a cross-body, over-the-shoulder strap. Payment was made using my Discover card. I have previously contacted you regarding this issue. Your immediate attention to this matter is appreciated. Kindly refund the money either via mail or by adjusting it on my upcoming invoice. My address is [redacted] Claymoor Ct. #5, Chesterfield, MO [redacted]. Thank you.

Hello, I recently made two orders with order ID numbers [redacted] and [redacted]. One was in blue and the other in red for a game device. The blue order is showing in my account history, but the red one is missing. Both orders were paid for with my credit card, as confirmed by my credit card statement. I have not received any updates or notifications regarding these orders. With Christmas approaching in just 9 days, I am concerned about the lack of communication from the company. This is my second time ordering from them, and I would appreciate any assistance. Thank you.

Order # [redacted] Hello, my name is Jolene N. and I have been trying to track my order. Can you please provide me with an update on the status? Has it been processed or is it enroute? Also, could you let me know the estimated delivery date? I would appreciate a direct answer instead of being transferred to someone trying to charge me for additional services. I paid for my order upfront, and I genuinely hope this is not a scam. Looking forward to your prompt response. Thank you. Email: [redacted]

I purchased a 4-in-1 Media Transfer with Memory Card for my Samsung Android phone, but unfortunately, the connection for phones does not work with my device. I am unable to download my photos or videos using this product. My order number is [redacted]. I would like to request a full refund for this item and seek assistance in finding the appropriate device to transfer my media.

I placed an order for a gift on December 15 with a delivery date of yesterday, December 19, but unfortunately, I did not receive it. The order was processed through PayPal on December 15. I checked my account online and the only reference number I have is 5FW03397F[redacted]H, which was sent to me via email. However, when I tried to track it on your site, it says there is no reference to that number and there is no customer service number to call. I am concerned as this is a Christmas present and your reviews are not great, but this is my first time buying from your site so I decided to give it a try. Can you please let me know if I will receive the item or not? I am unsure how to track it. Your prompt assistance would be greatly appreciated. Thank you, Judy W.

Hello, I have purchased some Christmas orders. Three items have already been shipped, but I have not received a small grip mount in black for $12.00 and a men's stainless steel wolf tooth tribal necklace for $16.00. My total was $76.53 and my order # is [redacted]. I would like to find out what happened to these as they are Christmas gifts. The payment has already been deducted from my checking account. If these items are not available, could I please be refunded for them? You can email me at cruickshankh2918@ gmail .com. I am looking forward to hearing back. Thank you, Holly Cruickshank

Hello, I recently placed an order for two items: a car mount for $12.00 and a stainless steel wolf tooth tribal necklace for $16.00. However, I was surprised to receive three of each item without any prior notification. The total amount has been deducted from my checking account. These items are intended as Christmas gifts, so I am concerned about their delivery before Christmas. If they will not arrive on time, I would like to request a refund. I have already reached out via email but have not received a response yet. Thank you, Holly Cruickshank.

I have placed two orders that have not been shipped nor have I received any notifications. These orders are intended to be Christmas gifts. The payment has already been deducted from my checking account. I have received three other orders, which include a car mount priced at $12 and a stainless steel wolf tooth tribal men's necklace priced at $16. I am concerned whether these items will arrive in time for Christmas. If not, I would like to request a refund. I am eager to hear back soon. Thank you, Holly Cruickshank.

I purchased item #[redacted]-black in size 2x/3x under Order #[redacted], but it's too small. I've reached out to your customer service team three times to address this issue. Unfortunately, the shipping return labels provided have been faulty, and I'm unable to return the item. I am seeking a refund but have been unable to reach anyone by phone. I have provided my cellphone number and email address, but the matter remains unresolved. I kindly request someone to contact me regarding the refund. Thank you for your assistance in this matter. Best regards, Sandra R. [redacted]

I ordered a red purse but received two purses, one red and one tan, both smaller than expected. I then placed a second order for the same style in a larger size, but received two navy purses of the smaller size. I am looking for the "On the Go" purse in navy blue with the cellphone carrier on the outside. Please charge any additional fees to my account if there is a price difference. Thank you. Maggie O., [redacted]

Dear MobStub, I recently purchased a pair of Anti-Glare glasses that were supposed to fit over my regular glasses. Unfortunately, I received the wrong glasses that do not fit over my existing pair. I reached out to your company via email, and Adam promptly responded, requesting a picture for clarification. Despite providing the necessary documentation, I did not receive any further communication after sending the picture. I followed up three times but have yet to receive a response, which I find disappointing. I am seeking to return the incorrect glasses for a refund processed through PayPal, which was my original payment method. Order # [redacted]