MobStub Customer Service Issues

Two of the items I received are unacceptable. I tried reaching customer service for assistance, but that was also disappointing. I purchased two purses for $17.00 each, marked down from a supposed retail price of $[redacted].00. They emit a strong and unpleasant odor that has not dissipated even after airing them out. The smell is so off-putting that I cannot use these purses. I am disappointed by the lack of information about returns. As a new customer, this experience is disheartening. I have difficulty navigating online with just my phone. Please advise on how I can return these items. I am satisfied with my other purchases and hope this issue can be resolved, as I would like to continue shopping with you. Thank you. Order number: [redacted]. Luana

I bought four leather purses totaling $78.66, but I'm returning six due to color discrepancies. I noticed extra charges of $[redacted].20 on my account without confirmation emails. Trying to contact Mobstub was unsuccessful, and my bank requires I address the issue with them first to resolve the overdraft. Bank fees accumulated to $[redacted] due to unauthorized charges. I reached out to customer service via "Pissed Consumer" but have not received a resolution. Despite pleased with the product, the financial problems persist, and I aim to return the unsatisfactory items for a refund of approximately $[redacted] each. Considering the bank fees, I am seeking a total credit refund of $[redacted].00 promptly.

Subject: Issue with Duplicated Order Hello, I made a purchase on December 8th for 6 pairs of women's compression socks, totaling $10.59. Although the order seemed to duplicate, I intended to keep both sets. Strangely, the duplicate transaction has disappeared, but my bank account shows the proper amount for one order. I simply want to receive the socks. They were size L/XL, any print is fine, and the total price was around $9-$10.59 with tax included. My address is [redacted] Dennis Chaney Road, Greensburg KY [redacted]. The transaction had a serial number of [redacted]2. Thank you.

I need to return the purse because it is too small. I received a return link, but it leads to a "Page not found" error. My email is jlvdk[at]hotmail.com. MobStub Thank you for shopping with Mobstub. We have received your return request for Order #[redacted]. We have enclosed a pre-paid shipping label and detailed instructions for your return. Step 1: Include this email when sending back your item. Step 2: To obtain your return label, please click the button provided below and print it. Step 3: Affix the return label to your package and drop it off at the nearest post office. Make sure to ship your return by Dec 31, [redacted]. You can track your return once it has been shipped by clicking the designated button.

I have not yet received my order #[redacted], which was supposed to arrive on December 29th at 1:36 PM. I recently received a response from USPS regarding my claim. The message stated that my parcel was mishandled and that they were unable to locate the mis-delivered item that was sent to the wrong address instead of [redacted] 62nd St. I am sharing this as proof to the sender that I did not receive the item. The USPS representative, Joseph Bryant, provided his contact information as [redacted] and [redacted] I am unsure whether a refund or a reshipment is possible. Please reach out if you require additional details. Thank you. (Sent from my iPad)

Hello, my name is Deborah. I placed two orders on 1-2-19 at the Mt. Post office box. I recently found out that I couldn't use my P.O. Box. UPS informed me that they've returned one package to the sender. Today, I only received one order from UPS at 1:01pm. The first order number is [redacted] for the Queen size bed sheets in the colors Pink Rose, Plum, Steel Blue, and Taupe. The second order number is ID [redacted]. I paid for Priority Mail for the Queen size bed sheets to receive them in two days. The second order, the Plush Silicones fiber Comforter sets, is expected to arrive in 7 to 10 days. I ordered two sets in Queen grey and Queen white, both hypoallergenic. Please resend both orders to 53 North 60th Street, 2nd floor, Philadelphia, PA [redacted]. Thank you, Miss Deborah Elliott. You can reach me at [redacted].

Hello, my name is Deborah Elliott. I placed an order on January 2, [redacted]. The order number is ID [redacted]. I ordered two Comforter sets in Queen size, one in Grey and one in White, both Hypoallergenic. UPS attempted delivery to my PO Box but returned the package to the sender. Can you please resend the order to 53 North 60th Street, 2nd floor, Philadelphia, PA [redacted]? UPS stated the package was returned. My email address is [redacted] Please send me an email to confirm receipt of this message, and notify me when the order is on its way to the new address. Thank you, Deborah. Please contact me on my cell if needed at [redacted].

Please see the receipt below for a silver necklace. I had previously purchased a ring in February, which I have received, but I have yet to receive the earlier purchase. Transaction ID: 7WF79854N[redacted]6 Hello Arlene Lieb, You sent a payment of $13.82 USD to MobStub Inc ([redacted]) It may take a few moments for this transaction to appear in your account. Merchant: MobStub Inc [redacted] Description Unit price Qty Amount $10.00 USD 1 $10.00 USD Subtotal: $10.00 USD Shipping and handling: $2.95 USD Tax: $0.87 USD Total: $13.82 USD Payment: $13.82 USD Charge will appear on your credit card statement as "PAYPAL *MOBSTUB INC" Payment sent to: [redacted] Payment sent from: [redacted] Funding Sources Used (Total) Discover x-[redacted] $13.82 USD

Hello, I purchased a black Super Soft Leather Crossbody bag approximately 6 weeks ago. Just a week after starting to use it, one of the rivets on the strap came off. This has made me hesitant to continue using the purse as I'm worried the strap might slip through and it will fall off my shoulder. Unfortunately, I can't locate the ID number that I should have noted down. I usually keep a copy of my orders but seem to have misplaced this one. I shared my concern on Facebook, and someone suggested I reach out to the support department via email. Can you assist in tracing my purchase and helping me address this issue? Thanks, Cheryll C. [redacted] North Huntingdon, PA [redacted] [redacted]

On the evening of May 16, [redacted], I was browsing your products when I received two phone calls on my iPhone 7. Despite the phone's occasional glitches, I accidentally added items to my cart when trying to answer the call. Please note that I did not make any purchases or proceed to checkout that night. To my surprise, my card was declined when I tried to buy lunch today, leaving me feeling embarrassed. As a widow, I am careful with my spending. I appreciate your products and may shop again in the future, but I'm concerned about any pending orders. Please cancel them promptly. For any inquiries, feel free to contact me, Denise R., at 1 Cactus Bnd, Dover, DE [redacted], [redacted], or [redacted]

I recently bought a denim canvas bag from Mobstub. While the delivery was acceptable, the product itself did not match the description from the ad. I am extremely disappointed with the quality and accuracy of the purse. It appears to be a subpar item, and though I understand the price may reflect the quality, I expected better. Being on a fixed income, I strive to spend my money wisely, looking for good quality items. Regrettably, this bag does not meet those standards. I would like to return the purse for a full refund. I am unsure of the return process since there is no available phone number for assistance. I simply need guidance on how to obtain a refund slip, a postage label, and instructions for returning the item to ensure I am reimbursed promptly. Your help with this matter would be greatly appreciated.

I purchased three items from MobStub, all delivered promptly from different states. Unfortunately, only one had an invoice, making it challenging to process the returns correctly. Additionally, I received two flash drives instead of one and was charged for both. The lack of clear instructions on needing a computer to access the content led me to return the items. The 10-foot charging cords I ordered for my Galaxy S8 were actually for an S7 and below, resulting in extra postage fees for the returns. Disappointed with the overall experience, I have decided not to shop with them again and simply want a refund for the wireless charger that came without a USB plug. Best regards, M. Abraham

I am anxiously awaiting your response. I recently returned two pairs of women's sandals in size 7 that ended up being too big. I am requesting either a refund or an exchange for two pairs in size 6 in place of the size 7. Despite multiple emails, I have not received a reply as your company does not provide a contact phone number. The return numbers for the items are [redacted] and [redacted]. The initial order was placed on July 12, [redacted], and the sandals were sent back on July 18. As it is now August 1st, I would greatly appreciate an update on the status of my request. Should I submit a new order for the size 6 sandals, or can I expect them to be sent to me?

I reached out to PayPal regarding a dispute concerning the quality of my RFID leather wallet and soft leather purse. Despite multiple attempts to resolve the issue via email, I kept receiving automated responses assuring me of a personalized reply. I provided them with the RMA number but awaited the shipping label for the return. Given that they already had my money from the initial purchase, I firmly opposed incurring any return shipping charges. The requested shipping label was crucial, yet PayPal seemed reluctant to provide it promptly. After escalating the matter by calling PayPal directly, I swiftly received a response via email. It's important not to overlook such deceptive practices and to act promptly. Obtain your RMA number and contact customer service; if faced with similar automated responses, consider filing a dispute, especially if you used PayPal for the transaction. Rest assured, PayPal is equipped to tackle such issues effectively. Stay vigilant and don't fall victim to scams like this. Visit saeoderestel.com for more information.

I have been in contact with Sarah since July 17 regarding a defective zipper on a purse I purchased. Despite providing a photo of the issue promptly, she has not sent a return label and instead suggested a replacement or store credit, which I am not interested in. I find this service to be subpar and would like a refund to be processed immediately. Kindly send me a return label and credit my account promptly. Thank you for your prompt assistance. Email me at [redacted] for further communication. I appreciate a swift resolution.

I have sent several messages to notify you that I didn't receive my order from August 17, [redacted], which included 2 purses. My order number was [redacted]. I have not received a response about the status of my order. This is the final time I am asking for this to be resolved before I contact small business claims. My Visa card was charged for the order, but I never received it. Please refund the amount back to my Visa card. Kindly ensure my name is removed from your email list. If this is not addressed, I will share my experience with others. Thank you for your prompt attention to this matter.

I am disappointed with the purple purse I received from MobStub. The purse, approximately 9 inches by 9 inches, was not the right shade of purple I desired, and the color and size did not meet my expectations. The only distinctive mark was "MAZE EXCLUSIVE," which had a backward E, and it seemed to be made of a cloth-like material. I prefer a refund as I have already purchased another purse elsewhere that I am satisfied with. I still appreciate the products I have previously bought from MobStub and anticipate making more orders in the future. I want to ensure the refund so I can continue shopping with MobStub. I acknowledge that the quality of the purse was good; it was simply not to my liking. Additionally, I need assistance in locating the order number for this specific purchase, as I am unable to find it on my tablet.

I received a purse that unfortunately does not fit my cell phone. My order number is #[redacted]. I requested a return label and have sent back the purse. My initial inquiry was reference #[redacted] on Sept 16th. I faced issues with a refund via PayPal since my husband's account had closed and reopened in my name, Elizabeth T. Another inquiry was made with #[redacted], mentioning a credit under his name for the $23.49 I paid for the purse on Oct. 4th, to be visible in my new order. Despite this, I have not seen the credit when trying to reorder. I would like to use this credit to purchase a new purse. Your assistance in resolving this matter promptly is greatly appreciated.

I am requesting an RMA to return an order with order number [redacted]. My name is Claudia Damon. After patiently waiting for a response, Mobstub finally replied to my email. However, instead of providing the RMA as requested, they inquired about the reason for the return. The Mobstub website clearly states to contact them within 30 days for an RMA "if you are unhappy with your product(s) for any reason." I believe their email asking for the reason behind the return is merely a delay tactic. Assistance is needed in obtaining the RMA from Mobstub. Thank you.

I received the return instructions from you, but unfortunately, the link for printing the return label is not working. I have tried accessing it several times without success. On the bright side, the link to track the return works fine. However, as I am unable to print the return label, I haven't been able to send the package back. Given the delays caused by this issue, I kindly request an extension to return the product. I have emailed you twice over the past two weeks but have not received a response. I typically order from your company without any problems, but this situation has left me quite frustrated. I have mobility challenges, so returning the item involves extra effort for me. Please contact me urgently via phone or text at [redacted]. Due to email issues, it would be more convenient for me to receive a text with a working link to print the return label. A phone call is also essential to discuss extending the return deadline. Would appreciate a prompt reply. Thank you.