MobStub Customer Service Issues

I purchased 6 of your 5-port chargers, but only 3 ports are working. There were no instructions included, and I'm unsure if they are supposed to function this way. One of the chargers rattles when shaken. I had planned to gift these to my nieces and nephews, but I am disappointed in the quality. I would like to contact customer service to resolve this issue, but I cannot find an easy way to reach out directly. The product description did not specify that it was a travel charger. I hope to get assistance with this matter soon.

I have been attempting to reach your customer service department for a few weeks now. I made a substantial purchase of over $[redacted] on your products this season. I ordered a total of four comforters but only received three. The missing one is a king-size chocolate brown and cream goose down comforter. Additionally, I did not receive a couple of bracelets meant as gifts, one for a grandmother and granddaughter, and the other for a grandmother and grandson. I also ordered tea leaf holders but never received those as well. It has been challenging to reach someone by phone, leading me to resort to email. If I do not hear back promptly, I will need to involve legal assistance. This level of customer service is disappointing, especially for a company that advertises on Facebook. Reputation is crucial in business, and negative reviews can spread quickly on social media platforms. Please contact me at [redacted] or via email at [redacted] Thank you.

I purchased a princess ring, size 7, from your store. Unfortunately, the ring arrived with 8 missing stones. I promptly returned it in the original packaging with a letter describing the issue. The order ID is #[redacted], and the transaction # is [redacted]. My email address is [redacted] It has been three weeks since I sent the ring back requesting a replacement with all the stones. However, I have not received the ring or any communication from your end. I paid $13 for the ring and $2.95 for shipping and handling. I urge you to send me a new ring promptly as I am left without one due to this error. I also find it disappointing that I have to pay $9 to inquire about my order. My address is Charlotte Ramage, [redacted] Kildare Dr, Redding, CA [redacted]. Please ensure there are no further delays in sending me the replacement. Thank you.

Order #[redacted]. I ordered 3 Women's Fashion pillboxes on 5/8/16 - 1 yellow, 1 blue, and 1 pink. However, when I received the order on 5/18/16, I received 1 black and 2 yellow pillboxes instead. I need the specific colors for different medication schedules throughout the day. I already have a black one and would like to return it along with 1 yellow, and have them replaced with the pink and blue ones as initially ordered. The website directs me to contact support at MobStub for assistance.

I recently placed an order for one item, but the system indicated an issue with my card. After attempting to place the order again, I realized that I have been charged multiple times for the same item. I only intended to purchase one. I can be reached at [redacted]. My name is Earnest T. and I do not want to be charged for the same item multiple times. Kindly address and resolve this matter promptly. Thank you.

Hello, I made a purchase from your company on April 20, [redacted], and received it recently. My order number was [redacted]. I bought an iFlash USB Drive for iPhone and iPad, but it seems poorly made. Despite managing to download pictures from my iPhone, it isn't transferring them to my computer. The item cost $49 and was a 64 GB Rose Gold drive. I also got a two-pack of Wireless Desktop Smartphone Chargers in black and white for $33, but both are not functioning. I'm requesting a full refund for the total of $79.70. I had high hopes for these products, but unfortunately, they're not meeting expectations. I can be reached at [redacted] if necessary. I noticed your affiliation with the BBB, so I trust this matter can be resolved promptly. I eagerly await your quick response and the refund. Thank you, Brenda Easter.

Hi Ilana, I am Ginny Fox. I previously emailed you regarding my recent purchase issue. The Crossbody Purse I bought on 4/28 and received last week is too small for my needs. I would like to return it for a refund or exchange it for a larger Crossbody bag. If you have a bag twice the size of the one I have, we could just swap them out. Please send me the new bag along with return instructions for the small one. My order ID is [redacted], and I paid $21.95 for the small light brown leather Crossbody bag. I appreciate your assistance in resolving this matter promptly. I look forward to your response. Thank you for your help and for offering such great products that I truly admire.

Dear Customer Service, I am currently experiencing difficulties trying to place an order for the Organizational Functional Canvas Bag on mobstub.com. Despite attempting to do so, I am unable to select any products and add them to my shopping cart. I have tried accessing the website through the desktop version, but it only leads to a blank screen. Additionally, when I attempted to review their privacy policy, I encountered the same issue with a blank screen. After conducting some research online, I found numerous negative reviews about the website, averaging a mere 1-star rating. Considering this feedback, I am hesitant about the company's legitimacy, especially given the website's unusual behavior. Unfortunately, I will have to explore other options to find a suitable functional bag for my needs. Thank you for your assistance. Sincerely, [Initials]

Yesterday, on June 4th, I received my order. However, I noticed that the purse is too small for my liking. I promptly sent two emails online requesting information on returning the small bag to MobStub and ordering a larger one instead. I haven't received any responses yet, and I'm worried because the bag I'm interested in is going off sale soon. I really need assistance with this exchange process, so I'm hoping to hear back from someone soon. Thank you.

Hello, I have been trying to get an issue resolved without success. I ordered a purse in the color coffee, but received the wrong color. Sarah from customer service apologized on 5-24-18 and assured me the correct color would be sent within 3-7 business days. Despite sending pictures of the wrong color and shipping slip, I still haven't received my purse as of today. I followed up on 6-10-18 and 6-13-18 with reference numbers #[redacted], #[redacted], and #[redacted] but have not heard back. I'm reaching out for assistance and hope to have this matter resolved soon. Thank you for your help.

I am inquiring about the status of my refund. Despite following all the instructions provided, I have not yet received it. Unfortunately, there is no phone support available, which makes it challenging to resolve this issue promptly. My order for toothbrush heads was incorrect in size, and after considerable effort, I obtained the return instructions. I sent the items back via certified mail several months ago to 7 Morning Dee Trail, Ormond Beach, FL [redacted]. The tracking number for the return is 9[redacted]-9[redacted]-[redacted]-24. I expect the refund to be processed without further delay as I have fulfilled all the necessary steps. I am frustrated with companies that seem unreliable and unresponsive to customer concerns. Please address this matter promptly, as it involves my hard-earned money. Thank you. Cindy Hullings [redacted] 1st Ave Chula Vista, CA [redacted]

I have not yet received the item I ordered. Customer service advised that it was sent and I should check with my post office, which I did, but there's no record of a package being delivered. They promised to send another one, but I haven't received that either. I've emailed multiple times but haven't received any replies. Also, when I called the phone number provided, it had no live person to help, just a recording. This experience has made me hesitant about ordering more products. It's crucial for a merchant to follow through with what they promise and provide good customer service. I shop online frequently, and these are important factors to me. I urge the company to communicate with me to resolve this issue. Thank you, George F.

I ordered one purse initially, then two more. Once they arrived, I chose one and decided to return the other two. Despite reaching out for instructions, I didn't receive a clear return procedure. I ended up sending one purse back to the shipping address I had, only to receive a return address via email later that day. I then sent the second purse to the new address provided. Each package included my order details, email, mailing address, and order numbers. However, I haven't received any update on my refund even though both purses are now in the hands of MobStub. Considering MobStub's presence on the BBB website, I'm unsure if I should contact them directly. I simply seek confirmation of receipt and the processing of my refund to resolve this matter.

I purchased several pieces of jewelry in July. Out of all the items, I returned two via mail several weeks ago. The first item was the climbing cat pendant #[redacted], returned for a $14.95 refund to [redacted] North America Drive, West Seneca, NY, [redacted]. I also returned the genuine tanzanite stud earrings #[redacted] for a refund of $16.95 to 15 West 37th Street, 10th Floor, NY, NY, [redacted]. Despite mailing them, I have not received the refunds yet. I was informed via email that refunds without tracking numbers cannot be processed back to my credit card. Unfortunately, I do not have the tracking numbers as a family member mailed the items for me, and I never received the receipts. I have attempted to contact both addresses directly but did not find listed phone numbers. I am disappointed that after returning the items in their original packaging and covering the postage, I have neither the jewelry nor the refunds.

I recently received my order, #[redacted], and I am disappointed that the bracelet I received looks nothing like the one in the picture. I would appreciate if you could reach out to me at [redacted] regarding this issue. Additionally, with regards to my order #[redacted], the package arrived empty without the rings I had ordered. The package seemed to have been tampered with as it was not sealed when I received it. Thank you.

I purchased the crossbody bag in dark brown (Maze) on 09/06/[redacted] for $21.95 using my MasterCard. The package, received about a week later, came in a white bag inside a plastic bag without any additional papers. Unfortunately, the bag is too small to fit my wallet, keys, checkbook, and other essentials. I need assistance with a return but since there is no order number provided, I am unsure how to proceed. The return address listed only shows "Shipping Dept. Mobstub 64 W. Scott Ave. Rahway NJ [redacted]." Please advise on the return process. Thank you, Eileen Kirkham, [redacted] Foch St. Ellwood City, PA [redacted].

I placed order #[redacted] on 9/12/18 for a black multifunctional canvas bag costing $20.95. Instead, I received two small black purses. I promptly returned them to the Shipping Dept at Mobstub, 64 W. Scott Ave, Rahway, N.J [redacted], along with a note explaining the mix-up and including my order number. Please correct this error as I have been billed $20.95 twice. My name is Yvonne H., residing at [redacted] Autumn Oaks Dr., Maryville, IL [redacted]. The card used ends in ****[redacted] and my email is [redacted]

On October 9th, [redacted], I purchased a "HIGH SPEED ANDROID FLASH DRIVE" from MobStub. My name is Alice Thompson, and my order ID is [redacted]. The transaction ID was [redacted], and my shipping number was 09NSG 01 3[redacted]2. I ordered the pink 64 GB flash drive for $39.00 plus tax, with a total order amount of $53.90 because I also got an "Animal Cord Protector" for $9.00. My address is [redacted] Meyers Avenue, Henderson, NV [redacted], and my cell number is 1-[redacted]. I need to return the pink 64 GB High-Speed Android Flash Drive as it's not working on my Android phone despite following the instructions. I would like a full refund, including the tax. Please provide details for the return process and refund timeline via email. Thank you for your assistance.

On the evening of December 2, [redacted], at around 5:20 p.m., I purchased eleven leather purses for $17 each, as advertised online. The purchase was made through MobStub. While placing the order, I provided my credit card details, and the total amount, which exceeded $[redacted], appeared on the screen. After completing the transaction, I attempted to locate the order number on the printed receipt but instead, a pop-up message instructed me to "log off." I am seeking assistance in obtaining my order number.

I have been attempting to reach a customer service representative by phone to discuss my order. I placed the order on December 2, [redacted], but did not receive a confirmation or order number for tracking. When I reached out via email, I was redirected to a site that required a credit card payment to speak with someone. This situation has raised concerns about the legitimacy of the company. I shared my credit card details, phone number, name, and address during the order process, and I am worried about the security of my information. I am eager to track my order, which contains Christmas gifts, and ensure its timely delivery. I prefer speaking with a representative over emailing, as my attempts to communicate through email have been unsuccessful. It is important for me to address this promptly and safeguard my personal data from potential misuse.