Microsoft - Tech Support Customer Service Issues

I recently traveled to Istanbul about 13-14 days ago when my Hotmail account was hacked. I am a lawyer and the email contains very important documents. It's an old email (18-20 years) and I am having trouble remembering some security questions. The majority of the emails I receive pertain to documents, with many subjects being empty or about documents. I am able to provide all the emails sent from my clients, as well as those from my secretary.

Case Number or Ticket Number [redacted]: I have attempted to resolve this issue numerous times, resetting my password 23 times in the last two weeks due to suspected hacking. Two unfamiliar Gmail addresses ([redacted] and [redacted]) appear on my security information, hindering my access to my account. Despite multiple password resets, the system keeps reverting to these mysterious emails. I urgently need a technician to remotely access my computer to comprehend my struggle accurately. Constant password changes and blocked account modifications are frustrating, given that I have relied on this email for my businesses for 15 to 20 years without prior issues. For immediate assistance, please contact me at my mobile number [redacted]. I am desperate to cease this hacking ordeal and regain control of my account. Prompt intervention is essential; please refrain from sending generic solutions as they have proved ineffective. Your direct assistance is crucial to resolving this distressing situation. Contact me at your earliest convenience. Warm regards, Christopher Trainor P.S. I am unsure about the appropriate category selection, but my main issues involve repeated password resets and inability to update my security details due to the specified Gmail addresses causing disruptions.

Hello, my name is Kyle Findlay, and my Microsoft account, along with EVERYTHING associated with the email *[redacted]*, has been locked for almost two weeks. I have filled out the form I was directed to three times but have not received any response. I am desperately seeking help to unlock my account, including my email, OneDrive, and all other related services. Please assist me in getting my account unblocked. You can reach me via email or at [redacted] anytime of the day or night. I hope to hear from a real person soon. Thank you for your time, and I hope you are having a great day. Thank you and Blessed Be. Sincerely, Kyle Findlay

I am trying to regain access to my email, [redacted], which I created on September 3, [redacted]. Last week, I started receiving prompts to log in again, but when I tried, it said my password was incorrect. Despite filling out the recovery form, it claims I haven't provided enough information to verify my ownership. I haven't sent any emails from this account, but I did use it to purchase clothes for my daughter on oldnavy.gap.com. I received order confirmation and delivery emails from them. This has happened before with another email account, but I successfully recovered it.

Hello, I am having trouble accessing my Hotmail account on my new device. On my old phone, I am automatically logged in, but despite numerous attempts to reset my password over the past week, I have been unsuccessful. I am feeling frustrated as I have encountered this issue before. It is crucial for me to use my Hotmail account on my new device to sync all my contacts, as currently, I only have phone numbers without any names. I am actively job searching, and all my important communication needs to be directed to my Hotmail account. I have attempted to contact Microsoft in The States by phone, but it was an automated system that couldn't assist me with my specific problem. Thank you for your help. Best regards, Maria C.

I can't access my account as it's not recognizing my correct email or password. It was fine for a day after installing Office Pro [redacted] on my Windows 10 laptop, but now it's locked. I tried filling out two forms with the required information, but they were rejected. I rarely use Microsoft services and only used Skype occasionally. Please assist with unlocking my account. My correct email is [redacted] and my recovery email is [redacted] My phone number is [redacted]. Thank you.

I am trying to locate my previous Xbox profile named PlunderForce98. Unfortunately, I cannot recall which email address I used or the password. I attempted to fill out an online form for support but was unsuccessful due to insufficient information. I am looking to retrieve all the lost data associated with this profile. In the past, it was a paid Gold account on Xbox [redacted], but I now have a different paid account on Xbox 1.

Hello, I already have an account. I tried to create a new separate account for volunteer work contacts. The email address is [redacted] However, there was an issue during registration, and I couldn't complete it. Now, whenever I try to continue, the system keeps directing me to reset the password, but it's not working. It seems like the domain is blocked, and the account isn't active. I urgently need the account with the email mentioned ([redacted]) since people will be contacting me there soon. I tried sending an email from a different account, but it didn't go through. Could you please assist me as soon as possible? Thank you in advance. Irina M.

Dear Sir/Ma'am, I am Vaishnav, a user of Microsoft Windows Home Version 10. I am experiencing an issue with my Windows OS on my PC where all Microsoft Store apps open and crash instantly. Even the Microsoft Store, along with other apps like Mail, Calculator, Photos, Movies, and Camera, is not functioning. I reached out to the Microsoft technical support team on 24-9-19. The first technician remotely accessed my PC and spent 1 hour and 15 minutes on the process. The second technician, after 10 minutes of attentive conversation, spent 20 minutes idle before restarting my PC abruptly, disconnecting us. The third technician attempted to solve the issue for an hour without success, only to suggest I reinstall Windows 10. After more than 3 hours of troubleshooting, the issue remains unresolved. I have been facing this problem for 4 months. I provided my details for the case follow-up. Thank you for your attention to this matter. Sincerely, Vaishnav

Dear Sir/Ma'am, I am Vaishnav, a user of Microsoft Windows Home version 10. I am experiencing a problem with my Windows OS on my PC where all Microsoft store apps open and crash within a split second. The issue is that even the Microsoft store doesn't open, along with apps like Mail, Calculator, Photos, Movies, and even the camera. After reaching out to Microsoft technical support on 24-9-19, I encountered a series of interactions with different support personnel. The first technician remotely accessed my PC, spending 1 hour and 15 minutes trying to resolve the problem by downloading and installing the Windows 10 ISO. The second technician, after an initial discussion, remained idle during the remote access session and eventually restarted my PC without resolving the issue. The third technician attempted to fix the problem by repairing the Windows 10 ISO, but unfortunately, the issue persisted. I have faced this issue for over 4 months and invested more than 3 hours seeking assistance without a satisfactory solution. Name: Vaishnav Chunduru Phone Number: [redacted] Case ID: [redacted] I kindly request a prompt response to address this ongoing issue. Thank you.

Hello, I need assistance with an issue I encountered. On August 28th, I signed up for an Office [redacted] free trial but forgot to note my login details. I cannot access my account to cancel the subscription or use the product. I have tried contacting support but found it challenging. The email associated with the account is [redacted], and I am struggling to recover it. I haven't used the trial or the yearly subscription and wish to cancel. I seek help to recover the account, cancel it, and request a refund. Any assistance would be appreciated. Thank you, Erryn Harratt.

I am currently experiencing difficulties accessing my long-standing email account, monkeytop@hotmail, due to increased security measures. I have been actively using this account for many years, including from public computers in Cooperstown, NY. Despite attempting to log in from a familiar computer, I am unable to regain access, which is concerning as I have important emails with individuals like Pat Kurz from Immaculata Catholic School. I recently sent emails to Carolyn Daffron and Mr. Kurz regarding my temporary unavailability for teaching, details only known to me. It is crucial for me to recover my account promptly. I can provide additional information for verification purposes if needed. Emails from Judy Frank, Michael Muller, and Jean Cary about the movie "Downton Abbey" last week can confirm my ownership of the account. I kindly request permission to access my account as it holds significant value to me. Please contact me at [redacted] at your earliest convenience. Thank you. Tim M.

I recently got a new Asus laptop and encountered issues with my Telus email not loading correctly on Outlook. While troubleshooting with a Telus technician, we couldn't load contacts in Outlook, but they appeared in another Mail app on the laptop. Despite following the steps, the Telus email in Outlook still cannot send mail. I also use Sage accounting, which typically sends invoices via email. Although Sage confirms the emails have been sent successfully, my clients have not received them, and the emails are not visible in the Outbox for the Telus mail program on Outlook or the other Mail app. It seems there might be a compatibility issue between Outlook, Telus email, and Sage accounting causing this problem.

I am working on creating a UWP app using the Desktop App Converter. I am currently using Build [redacted] of Windows, but the base image available is for Build [redacted]. I have searched online but cannot find a suitable base image for my Windows version. Should I wait for a new build on the Release Preview Ring or is it not possible to build new apps with the Desktop App Converter until Windows 10 20H1 is officially released?

I find that too much personal data is required to be accurate. As the owner of the following emails: [redacted], [redacted], [redacted], and [redacted], each request for information demands excessive details like my birthdate, last 4 digits of my Social Security number, and the name of my deceased pet. I respond with (02/23/[redacted]), ([redacted]), and (misty) accordingly. The complexity of these questions is burdensome for me, especially since my memory is not as sharp as it once was. Please consider simplifying the verification process to help users like me respond promptly to important emails. Kindly streamline the process for urgent needs. Thank you. Tom Henson (Howell Thomas Henson)

I am seeking assistance with adjusting the display brightness slider in the Windows 10 operating system running on Apple Bootcamp. I moved the display brightness slider to the lowest setting, and now I am unable to increase the brightness. Typically, one might suggest using the brightness button on the keyboard, but my Bootcamp Windows is on a MacBook Pro 15 inch with a Touch Bar instead of buttons, which Windows does not support. Consequently, when I boot into Windows on my Mac, all I see is a black screen. The system is prompting me for input, but due to the black screen, I cannot adjust the display brightness. Any assistance would be greatly appreciated.

I encountered an issue while trying to update my phone number on my account. The system prompted me to verify my identity on my old phone which I no longer possess, leaving me unable to proceed. Despite this, I attempted an alternative verification method, which allowed me to input my new phone number. Strangely, the system indicated that I made a request that I did not initiate. For any necessary correspondence, please reach out to me at the phone number provided in conjunction with my email, [redacted]

I use Mindspring (EarthLink) for my email in Outlook. Lately, I have been experiencing issues with Outlook. While I can access some subfolders under Inbox, I cannot access the Inbox itself. Additionally, I am unable to send or receive messages through Outlook, but I can do so via EarthLink webmail. Recently, I received a notification on my Windows 10 PC regarding Norton Safe Web launching at startup and running in the background. Could this be causing a conflict with my Outlook email?

My son has an Xbox One S and created a second account, wanting to delete the first one that contains all his downloads and credits. Unfortunately, we are unable to recover the first account because his dad set it up with an old email that he no longer has access to. We have the serial number and account name but are stuck without the correct email to recover the account. My son is 12 years old and very upset about losing his progress. Any help would be greatly appreciated. Thank you. Tracy J.

I created an account on Sunday, 10/6/19 using the email [redacted] to communicate with the USPS employment office. However, when I tried to verify my application form submission, I couldn't access the newly created Outlook account. Despite multiple attempts to reset my password, the system couldn't recognize my account or the provided data. After trying again today and patiently re-entering all requested information, including my Office [redacted] subscription, I was unexpectedly locked out for taking too long to provide details. It's important to note that customer mistreatment is unacceptable, especially for a loyal monthly subscriber like myself. I urgently need access to my account to contact a potential recruiter, so please resolve this issue promptly by resetting my account. Thank you for your attention to this matter. - Chrys Udoh