Microsoft - Tech Support Customer Service Issues

I received a security alert message on my desktop computer indicating a compromise. A Microsoft technician named Kevin Lee (phone: [redacted], ext. [redacted]) assisted me. He identified areas where spyware was located and proposed a Security package. This package includes network security firewall, IP address Defender, anti-hacking tools, anti-virus, anti-malware, anti-spyware, identity protection, encryption of personal information, and seven layers of security firewall for the IP address. The service comes with unlimited security and does not expire for a price of $[redacted].99. However, I am concerned because he accessed my entire computer and now has my credit card information.

Subject: Issues with Office Home & Student Activation Key Hello Microsoft Technical Support, I am facing a significant issue with my Office Home & Student activation key card that I purchased for approximately $[redacted]. Unfortunately, while attempting to scratch off the silver cover, most of the key letters got erased. I do have a photo of the key card as proof of purchase, which I am willing to provide if you share your email address. Previous correspondence with your representative (Case [redacted]) confirmed the need for this photo. Please assist me by sending a replacement key so I can activate Word, Excel, and PowerPoint on my computer. Thank you, Yury V. Kissin

While checking my Gmail account, I clicked on something that caught my interest. Suddenly, a screen popped up claiming to be Microsoft tech support and instructing me to call [redacted]. The individual who answered had a Hindi accent and insisted he was a Microsoft tech assistant. When I pressed for verification, he just argued and wouldn't provide any way for me to confirm his identity. He transferred me to someone else who did the same, eventually hanging up on me. The first person claimed to be Eric William with Microsoft ID MS1008. I shut down my computer, restarted it, and researched Microsoft myself. I couldn't find the [redacted] number listed. I am not willing to grant access to my computer over the phone based on an unknown program taking over my screen. It's crucial to verify I am truly speaking with Microsoft tech support.

I have Office Standard [redacted]. Every time I try to use it, I keep getting a pop-up asking me to activate it. Since I don't have the product key, I have been ignoring it. Lately, Outlook won't stay open; it starts, but the popup interrupts. I attempted to sign in with my Microsoft Account, but it leads me to a webpage displaying an error message "Can't reach that page" or tries to make me download Office [redacted]. The other Office programs function properly, but the activation popup keeps appearing. I am looking for a solution to activate it without any further issues.

I received an email regarding suspicious activity on my account. When I tried to access it, I was prompted for a security code sent to an old Hotmail address, which is not recognized as a Microsoft account. When I tried to verify with a phone number, I was informed the update would take 30 days. I am concerned and frustrated by being unable to address this issue promptly. Thank you for your assistance.

My Microsoft account, [redacted], was hacked. The hackers changed my password, added their own email for security info, and made a $65 purchase using my card. I contacted multiple agents and had my case escalated. They had me provide detailed information, including my Xbox serial number and IP address, through a secure link to create a new account, [redacted] I was assured that my old account would be transferred and I'd be refunded for the unauthorized purchase. Despite filling out numerous refund forms on the day of the incident, I keep getting denied for unclear reasons. The purchased game wasn't played, and the agent assured me of a refund, but nothing has been resolved so far.

I need assistance with reverting back to my original English password. An employee installed a Georgian keyboard on my PC, which caused me to log out due to unfamiliarity with entering characters. Subsequently, I had trouble logging back in and the employee deleted the Georgian language, restoring the English keyboard. However, upon re-login, a new English password was set, different from my old one. I am seeking guidance on how to change back to my previous English password without risking losing access to my PC. Kindly provide clear instructions via email to help me regain access using my original English password. Thank you.

I'm experiencing issues with my business account related to setting up my account with Microsoft. I opened two tickets using [redacted] but have not received any assistance. I previously used [redacted] and [redacted] for personal use, but I closed them. Now, I am facing problems as I deleted the files from these accounts and consolidated everything under my business account. Despite not using these old accounts, I wonder if I still need them open for storage purposes. My Windows account is linked to [redacted], and I'm encountering an error when trying to save or open files that recommends not using the business account. Additionally, I'm having syncing issues with OneDrive due to .ink file shortcuts. I tried adjusting settings but couldn't resolve it. I would appreciate guidance on resolving these issues and understanding the "scope" error messages I'm receiving.

The computer became disabled after installing the 3/3/19 update. It repeatedly requested a password that was not accepted, and the "forgot password" process did not work. With the help of a technical support representative, the password issue was resolved, but the original computer screen and most of the data were lost. Access to Microsoft programs is currently unavailable, and certain Medical Portals indicate that Google Chrome Browser cannot be used. The loss of [redacted] Quicken files has also occurred. I am curious to know how many other individuals, like myself, who do not possess advanced computer skills, have encountered a similar problem.

My email ([redacted]) was blocked a while back, and the phone number listed for contact is no longer in service. I've tried to resolve the issue online, but since my school email was deleted, I'm unable to use that as a recovery option. I believe my blocked email is causing issues with accessing my PlayStation Network account as I haven't been able to log in since yesterday. I now have a new email ([redacted]) that is functional. I urgently need to regain access to my old account and update the contact information. It's puzzling why my email was blocked as I'm the only one who uses it. It would be greatly appreciated if my account could be unblocked to facilitate updating my contact details to my current phone number.

I recently received an email from Neil Watson at One Microsoft Way, Redmond, Washington, with the Reference number AZ3283, indicating unauthorized access to my computer from Tokyo, Japan. Concerned about the legitimacy of the email, I contacted the provided number, 1-[redacted], and spoke with Mr. Watson. He instructed me to perform certain actions on my computer, including shutting it down for 24 hours. Feeling unsure about the situation, I reached out for advice and assistance. With my Windows Vista 7 computer potentially compromised, I am worried about the safety of my personal information. Mr. Watson mentioned a follow-up call to address the issue further, adding to my anxiety. Your guidance on how to proceed in this precarious situation would be greatly appreciated. Thank you for any assistance or insight you can provide.

Dear technical team, I'm Chiu Soo Jiin, and my email is [redacted] On 26/2/19, I tried to change my Hotmail password but couldn't due to not having a Yahoo linked email. I used my phone number [redacted][redacted] instead, but Hotmail said I could only update it on 28 March. While I was in Sapporo with my mother from 28/2/19 to 10 March, it seems that someone may have accessed my account and deleted important documents. Could you please assist in identifying who deleted my files from my inbox? These documents are sensitive and crucial for my lawyer. I urge your technical support to contact me at [redacted] as I suspect someone is monitoring my email.

I am encountering an issue with my Dell Latitude [redacted] laptop running Windows 10. Previously, I could access a database created in Access [redacted] using Access [redacted]. However, recently, I am unable to open the database and receive an error message stating “Cannot open a database created with a previous version of your application.” Even when attempting to create a new database, the same error persists. Upon clicking OK, another message pops up saying “A problem occurred while Microsoft Access was communicating with the OLE server or ActiveX Control.” These files are stored on my hard drive, not a server. I have uninstalled Avast completely from my laptop, reinstalled Access [redacted], but the problem remains. Strangely, Access [redacted] is unable to open files created by the same version. I am seeking help to understand and resolve this issue. Kelly Castle.

My email account was recently blocked, and despite multiple attempts to prove my ownership, I have been unsuccessful. I am struggling to remember specific details like passwords and previous email titles. I was eventually told to create a new account, but I need access to my old one where all my important contacts and documents are stored. The verification forms also asked for details about where I lived when I created the account, which is challenging for me since I moved frequently due to my work. I have tried calling for assistance, but have not been able to speak with a representative. This situation is causing me a lot of stress and I created a new email address solely to seek help in restoring my blocked account.

I had an old email account with the address [redacted] Unfortunately, it got hacked, so I switched to using yahoo mail. However, I forgot my hotmail password and would like to close that account before opening a new one. The challenge is that I have 6 devices still linked to the hotmail account that I can't update due to the password issue. I also have a new phone number now. I tried to seek help by submitting a form, but it required recent emails and subject lines from the hotmail account, which I couldn't provide since I haven't used it in two years. Microsoft Support is asking me to resubmit the form as they can't verify my identity. It's frustrating that resolving this minor issue seems so complicated. I've attempted to recover my password multiple times to no avail, and now I'm feeling very frustrated. I could really use some assistance.

I encountered an issue with moving some music files from OneDrive after signing up with Microsoft. Upon inputting my email and password, I faced error code 0X8004DE86, preventing access despite confirming via email code. Despite attempting account.live.com and switching from a Windows to a Microsoft password, my account is now suspended. While I can log into my computer, Microsoft services remain inaccessible. A resolution via email would be greatly appreciated.

Dear Sir, I recently opened a new email account earlier this month. I haven't used the account to send any emails yet, and I didn't provide all my personal information during the account setup. I just created the account and started working on my project. Today, I tried to access the account but realized I didn't write down the password in my notebook. In the inbox, I found a Microsoft welcome email and emails sent to [redacted] and [redacted] today. I need to recover the password for this email so I can use it for business purposes. Unfortunately, I don't have enough information to use Microsoft's password recovery system since I haven't used the account except for creating the password. Can you please assist me with this issue? Kind Regards, Ms. Cijntje

I received a message on March 7, [redacted], stating that my Microsoft account email was changed. I attempted to log in but my password didn't work, and I noticed the phone number associated was not mine. After several failed attempts to reset my password, I created a new account. I spoke with Anita from Accounts & Billing who initiated a service request (<<[redacted]>>). As of 3/11/[redacted], the issue remains unresolved despite the service request. I haven't been able to reach a technician for help. I prefer to regain access to my original account or have the data transferred to my new account. I also want assistance in transferring my storage upgrade. I would like to communicate directly with a technician. My contact number is +1 [redacted]. Thank you, Bob K.

I received a message on March *, ****, informing me that my email address had been removed from my Microsoft account. When I tried to log in to my OneDrive and Microsoft accounts, I realized my password didn't work, even though I hadn't changed it. The login email is *****@***.com. When I attempted to reset my password using text messaging, the last two digits of the phone number were incorrect, as my phone number ends with x**. Despite trying to use the authenticator code and other methods, I couldn't regain access. I created a new Microsoft Live account under *****@***.com and contacted an agent named Anita in Accounts & Billing. She verified my account status and attempted to reset the password without success. A service request ************** was created on **********, but I am still unable to reset my password. I have tried calling the provided number without reaching a technician. My preferred contact number for account recovery is ***-***-****. I hope to restore access to my original account or transfer the data and upgrade to my new account, r*karr. Thank you, Robert (Bob) Karr

I received a message on March 7, [redacted] regarding my Microsoft account being deleted. When trying to log in, my password was not accepted, and I noticed discrepancies in the telephone number associated with the account. Despite attempts to reset my password and seek help through the authenticator code, the issue persisted. Eventually, I created a new Microsoft account. Speaking with Anita from Accounts & Billing, a service request was made on 03/11/[redacted] to resolve the matter, but I have yet to receive a solution. I am unable to reset my password and am seeking assistance in restoring access to my OneDrive account. Ideally, I would like access restored to the original account, [redacted] If not possible, I request the data transfer to the new account, [redacted], as well as the transfer of storage access upgrade. I am eager to speak directly with a technician for a resolution. Thank you, Robert Karr.