Metro PCS Customer Service Issues

My bill is due on August 8, but I will not have the money until 6 pm today. Could you please leave my phone connected until then? My son passed away on Monday morning, and I have to get my check at 5 pm this evening to cash it before paying online. I need to call the funeral director and my pastor. I assure you I will have it paid by 6 pm. If not, you can disconnect, but please give me the time I need to cash my check and make the payment. I apologize for missing my boss today to get my check; I have been very upset. Please understand my situation and allow me until 6 pm to settle this. Thank you sincerely, Dawn Nulph

I recently purchased a new phone, and after two months, I encountered an issue. When I visited the store for assistance, I was informed that I did not have insurance on my device. Despite always requesting insurance for the last five phones I bought, the store employee overlooked adding it to my current device. As a loyal customer for ten years with multiple lines, I was disappointed by this oversight and the lack of follow-up from the store. I rely on insurance due to working in construction where accidents can happen. I hope this issue can be rectified, as I value the service I have received as a long-term customer. Additionally, I have not received the promised Amazon Prime benefit associated with my T-Mobile plan. Thank you for your attention to this matter. Sincerely, LG Stickney

Hello, I recently activated a new line, and I was informed that it would only cost $50. Upon checking my receipt, it also states $50. However, I received a notification from my bank that $67 was deducted from my account with a confirmation of $67 payment, which was not what we agreed upon. I am now left with a negative balance of $67. I would like to request a refund of the extra $17 that was wrongly charged to my account or a full refund because I had my own phone. My name is Shannon. Please advise on how to proceed promptly. Thank you.

I used my Cash App card to pay my MetroPCS bill, but the $[redacted].00 payment hasn't reflected in my MetroPCS account. The message I received on the Metro payment app said the payment couldn't be processed. The $[redacted].00 was debited from my account, but there's no indication of the payment being successful. I would like a refund or for my MetroPCS service to be restored promptly.

In May of this year, I filed for divorce. Out of spite, my wife disconnected my phone before the bill was due on the 17th. She had it turned off on the 13th, causing me to lose access to my Cash App linked to that number. Is it possible to use the number to retrieve my money? I need to access the funds from my new number. Can you assist me in resolving this issue and help me retrieve the money, please?

My phone bill payment was due on August 4th, [redacted]. After requesting and receiving an extension, I paid using my Visa debit card on August 6th around midnight. I have a confirmation number for the payment. I checked my bank statement and saw a $50 charge from Metro on August 7th at 10:45 am. Despite my payment, my account was suspended on August 9th for non-payment. I have proof of payment and the bank's confirmation. I'm confused about why the payment was reversed two days later and no one from Metro has been able to explain. I've been a loyal customer and this situation has left me puzzled. I have the transaction details as suggested by the bank and would appreciate assistance in resolving this matter.

I recently visited MetroPCS to purchase and activate a SIM card for my phone. I was quoted $50 for the transaction, but my bank notification showed a charge of $67. Upon returning to the store with the receipt indicating $50, I received only $35 as a refund, despite paying by debit card. They retained the SIM card, resulting in a loss of $30.02. This situation has left my account overdrawn. The staff's disrespectful and rude behavior made it challenging to resolve the issue amicably. I would appreciate either a full refund, a few months of complimentary service, or a replacement SIM card to rectify this matter. Thank you for your assistance. - S.

I purchased two Stylo 4s from Metro without being offered insurance. After contacting customer service and visiting the store for help without success, I left Metro. When the Stylo 5 was released, I returned to Metro excitedly and bought both the Stylo 5 and Moto 6 with insurance. However, after only 9 days, my phone would not charge or power on. After 4.5 hours on the phone with Asurion and Metro PCS customer service, I was told I couldn't get help because I bought the phone in Columbus, Ohio, but live in Parkersburg, WV. I am now without a working phone that I am still paying for service on. It seems like I made the wrong choice in a phone company yet again.

I was given the wrong phone and wrong plan. When I tried to address this issue with the employee, she refused to fix it and seemed more interested in signing up for dating sites. She made me sign a warranty paper, but I didn't receive a copy. It turned out she had lied about everything, including the phone and plan. Additionally, there was a man present who made me uncomfortable. I simply wanted to escalate this problem with the manager, but despite reaching out to seven different stores, I have not received any callbacks. I did not ask for the incorrect plan and repeatedly mentioned that I wanted the $50 plan, not the $60 plan she charged me for. She dishonestly claimed the extra charge was for adding a car, which was not true. This experience is why I have always had issues with Metro in the past.

I bought an iPhone 6 at the Metro by T-Mobile store on Victory Drive in Columbus, GA [redacted]. Unfortunately, after just two weeks, the phone stopped working entirely. When I returned to the store on Friday, August 8, Irma, the sales associate confirmed there was no water damage, the phone appeared like new but was not charging. She tried to order a replacement, but the website was down. On Monday, August 12, Tipp informed me that the website had been down for over a month and could not provide a timeline for ordering the replacement phone. I urgently need a replacement since I cannot use the non-working phone for which I will still be charged. I hope this matter can be resolved promptly.

I need help with my MetroPCS account. Last winter, I lost my phone at home and had Metro suspend my service temporarily. During the suspension, they placed my account on high security with a password I set. Recently, when I tried to contact customer service and provided my password, they said it didn't work, and I must visit a store in person. Due to my disability, that's challenging. I just want to take advantage of their free phone upgrade offer because my current phone's screen broke. I've been a loyal MetroPCS customer for two years. Thank you.

On August 2nd, [redacted], I bought an Apple iPhone 7 and a Samsung A20 32GB. Unfortunately, the Samsung A20 was stolen the same day when I, Crystal F., was unexpectedly jailed, and my vehicle was seized. I was released on August 8th, [redacted], and promptly reported the theft the next day. The claim was accepted, and I paid the $[redacted] deductible on August 13th, [redacted]. On August 14th, [redacted], I received a package from FedEx via Assurant, but I was surprised to find that it arrived in a plastic wrapping instead of a proper package for a fragile device like a phone. The package contained a return envelope, which doesn't make sense since the stolen device was not in my possession to return. Upon inspection, it seemed like the packaging had been tampered with, and my Samsung A20 was missing. I reported this to FedEx, but I have not received any response yet. Assurant claims the IMEI is active on my phone line, which is impossible as I never got the replacement and only I know my 8-digit pin. This phone line is crucial, and I simply want the replacement device I paid for to continue my service. It's frustrating to be caught in the middle of issues involving my carrier, insurance, and the shipper. I was advised to purchase a new phone at full price from a Metro PCS store, which goes against the reason I chose this service initially – for the deal on multiple phone lines where my husband got the iPhone 7 for only $49.99.

I am preparing to pay my bill and noticed it's $80 when it should only be $75, ideally $70. Following MetroPCS's error during activation which added an unexpected add-on and raised our bill to $92 instead of the agreed $80, we were only credited $5 for their mistake. My wife changed our billing date to the 15th to align with our payroll, resulting in a $15 fee, which she promptly paid. Despite being told by a store that the app offers a one-time free extension, we were charged. I question why MetroPCS is overcharging us. I believe the $5 credit is inadequate, and our account is currently suspended due to the $80 charge. I seek a fair resolution to these issues promptly as it was not our error, leading to inconvenience and a disrupted service. Thank you.

I was recently charged $[redacted] for a Samsung A20 phone, which should have been $[redacted] for an upgrade. I did not receive the screen protector, portable charger, or regular case that should have come with it. Additionally, the phone was not fully charged when I got it. I also signed my mom up on my plan with Simply Mobile/H20 and paid $84.50 to cover costs until October 11th. I visited the 103rd National Street Corona Queens location for assistance. In the past, I was overcharged $40 for a Black Accessories portable charger at Metro PCS on Junction Blvd Queens, which stopped working after 2 months. It seems I was also overcharged for another phone my mom purchased at the 103rd National branch.

My young niece accidentally made a payment on my account when playing with my phone. This has disrupted my monthly budget, and I am currently unable to afford the bill. I rely on my car to commute to work, and need to resolve this quickly. I am seeking assistance to dispute the transaction, have the funds returned to my card, and reschedule the payment for the 4th as originally planned. The payment was made last night, and I hope it can still be canceled given the recent transaction. I have been a dedicated customer of your company for 4 years, consistently meeting my obligations. I would greatly appreciate any help in rectifying this situation. Thank you.

I am experiencing difficulty with getting an extension to restore my phone service. Despite receiving this offer monthly, I was unable to obtain one this time after my phone was shut off past midnight. I am unable to pay my bill until Tuesday. It is crucial for me to have my phone service for important matters concerning my child's health, who has been transferred to another facility for mental health treatment. I urgently need to be in touch with doctors and hospitals. As a loyal long-term customer, I am surprised at the lack of assistance this time. Please provide me with the extension so I can have the necessary communication. Your prompt action on this matter is greatly appreciated.

I have been facing ongoing issues with my Amazon Prime account. Yesterday, a representative changed my plan from the $60 to the $50 plan without my consent. They advised me to call back today at 2:15 to address the ongoing Prime problem and assured me my phone service would not be interrupted. A previous agent promised a credit for the months of Prime service disruptions and numerous failed attempts to resolve the issue. However, today my phone service has been cut off, contrary to what was promised. I have been unsuccessful in reaching Metro customer service after trying for over 45 minutes. I am now left dealing with incorrect billing, uncertain credit amount, service disruptions, and lack of customer support. These issues on Metro's end are causing me frustration and inconvenience.

Hello, my name is Ramona C. and I have been a customer of this company for over 2 years. I bought my LG Stylo in June [redacted]. Over the past year, I have been struggling to unlock my phone due to poor communication and consistent errors. Despite assurances that the issue would be resolved, I have been unable to use the phone with another carrier for the last two months. Each time I speak to a supervisor, I am told it will be fixed in 3 days, but the problem persists. Currently, my service is suspended due to non-payment, even though I was promised it would be restored until the matter was resolved. This ongoing problem is unacceptable, considering I requested the unlock after 6 months of purchase. I paid in full for the phone, yet it remains locked. I urge the company to address this issue promptly. Thank you. You can reach me at [redacted], password [redacted]9.

Hello, my name is Valerie G. I lost my phone recently and visited the Kingman, Arizona store with a spare phone. I purchased a SIM card for $15 and paid an additional $15 for the employee to transfer it into the new phone. I pay $85 monthly and feel this charge was excessive. There are enticing offers for new customers, but what about us loyal ones? I believe it was unfair to be charged for a simple SIM card transfer, only for the employee to encounter difficulties with the process. Can you please clarify your policy regarding these charges for loyal customers like me?

I recently visited one of your MetroPCS stores and purchased two phones for $[redacted]. After making only one call, my service was abruptly turned off. Upon contacting customer service, I was advised to return to the store for a fix and a credit to my account due to being unable to use the phone I had just bought. They specifically mentioned speaking with the manager for assistance. When I went back to the store, I was unable to reach the manager. Instead, all she did was text the workers to address the issue, insisting I pay more for the new workers' lack of knowledge. Refusing to pay over $[redacted] for both phones, I considered returning them. The manager proposed deducting the additional cost from the workers' pay, which I found unfair. Although I wanted to continue using MetroPCS, the manager's handling of the situation left me feeling frustrated as I preferred not to switch to another provider.