Metro PCS Customer Service Issues

MetroPCS has identified me as a high-risk account, and I am unable to contact [redacted] for any assistance. They insist that I must visit a MetroPCS store for any information. This has been a recurring issue every time I get a new phone through MetroPCS. Apparently, my habit of frequently opening new accounts and changing phones every three months has flagged me as a high-security risk. Despite my frustration, I am baffled by their extreme caution. Their request for user verification and the situation with app feedback seem suspicious to me. I simply want access to information on running apps without encountering any redirection or false notifications. Please assist me with this matter.

I need assistance with processing my refund. The error was on your end, leading to an incorrect charge that resulted in my service being cut off 10 days prior to the due date. This mishap cost me approximately $[redacted] to $[redacted] as an Uber driver. I am specifically following up on my refund request for $[redacted].34. The Comp ID is [redacted] and I am expecting it to be refunded to my debit card ending in [redacted]. I kindly request prompt action, or I will pursue legal action by 5 p.m. today in Santa Clara County for lost wages and emotional distress. I am fully prepared with all necessary documents. Please resolve this matter swiftly. Thank you, Brian B. Contact me at [redacted].

I visited your store for the promotion offering a free phone, but after paying over $[redacted], I've encountered numerous issues with the device. Despite having problems from the start, I was informed that I couldn't exchange it due to a crack. The phone doesn't charge properly, loses charge quickly, struggles to navigate websites, and the volume remains low even at the highest setting. Additionally, I was never offered insurance, contrary to what the store employee claimed. The busy store environment made it challenging to address these concerns. I suspect the phone may be refurbished. I am thoroughly disappointed with both the phone and the customer service. Please contact me to resolve this matter. Thank you.

I recently purchased a Samsung Galaxy J7 Star and paid for a hotspot along with 3 additional lines. Shortly after setting it up, the hotspot stopped working, prompting me to return to the store in Hartselle, AL [redacted]. Unfortunately, they refused to issue a refund or exchange the phone for one that had a working hotspot. Despite being a loyal customer with 4 lines and consistent on-time payments, their refusal left me no choice but to buy an Aristo 3 just for the hotspot, forcing me to carry multiple devices. I later acquired a Stylo 4 online, incurring additional expenses. I believe I should receive a $[redacted] refund, credit towards a new phone, exemption from my next bill, or a replacement with another Samsung Galaxy J7 Star or Stylo 4. This ordeal has left me feeling undervalued and I hope for a prompt resolution. Thank you for your attention to this matter.

I am reaching out from England as I am unable to contact you via phone. It seems that my concerns at GetHuman are not being addressed as I have yet to receive any response to my messages regarding my MetroPCS billing issue. Despite canceling my service on June 14 for phone number [redacted], I am still being charged. My account was debited $65 on June 27, although I had already paid until that date and had ceased using the service since June 14. I am seeking a refund for the unused period. Can someone please assist and confirm the resolution by contacting me at [redacted]5 or via email? I am questioning whether GetHuman's support is truly human-operated or if it's automated without actual review of user concerns. Thank you. - Lenny R.

I have been a loyal MetroPCS customer for 11 years, along with my mother. We have never missed a payment or had our phones turned off. However, due to being hospitalized for the past three months, I had to reduce my plan to $30. Despite this, I was surprised to see my bill jump to $63 the next month. When I called customer service, they mentioned prorating without further explanation. Now, in the third month, they are again charging me $63, claiming it includes prorated charges. I am frustrated as my phone has been turned off, and I cannot be reached by my son.

I recently purchased a phone at a Metro store and opted for an Android instead of an iPhone. During checkout, I noticed the total was significantly cheaper than expected. The new associate had trouble adjusting the price correctly, taking around 20 minutes. It turns out insurance was not added to my phone, even though I thought it was mandatory for the first month. I later discovered that the insurance cost was lower than what I was initially told. Although I tried to resolve this with an associate and a supervisor, they claimed they couldn't add the insurance to my plan. I've been a loyal Metro PCS customer since [redacted], and I feel frustrated that I'm not getting the service I thought I had. I just want to rectify this situation and ensure I have the coverage I expected.

My phone dropped just two feet onto carpet, resulting in a malfunctioning digitizer. Although the screen is not cracked, the digitizer displays black with a red line. I need to transfer my number to another phone. I tried doing this last night, but even though it appeared as completed, my phone has no service. After calling, they informed me I must visit a store for the transfer. At the store, I was asked to pay $17, which was surprising and frustrating. I never encountered such a policy before becoming a customer. I ended up losing over $[redacted] as I couldn't contact a client, leading them to hire another contractor. The service at the store was disappointing, making me question my choice of a cellular provider. I now feel compelled to consider other options like Boost Mobile due to this experience.

I recently got a new phone and number, but I've been experiencing issues with it being associated with another account. Furthermore, I've been receiving unwanted calls despite not sharing my number. When I tried to change my number and learned about the associated charge, I decided to cancel. However, the system still changed my number and suspended my account for non-payment. I did not authorize this change. My original number was [redacted], and it was changed to [redacted]. This situation is frustrating and unacceptable. Please assist me promptly. -Stacey ([redacted])

I have been struggling with Metro's customer service for three and a half weeks due to signal issues affecting my ability to make calls, send texts, and use the internet. Despite being asked to keep the line available for tech support, I have been unable to reach a live agent to resolve the problem or receive any credits on my account. As a long-time customer of over 10 years, I am disappointed with the lack of service and considering switching to another provider if my concerns are not addressed promptly. Please contact me at [redacted] since accessing my email online is currently not possible due to the service problems.

I have been experiencing severe service issues, including text messaging, dropped calls, and internet access, for the past three to three and a half weeks. Despite contacting customer support and my local Metro PCS office multiple times, my account has not been credited as promised for the lack of service. My bill is now due, but I refuse to pay until the credit is applied. I have been a loyal customer for over 10 years, and this level of service is unacceptable. These issues are affecting my job as I rely on my phone for work-related tasks. If this matter is not resolved promptly, I will switch to a different service provider. I have put in multiple requests for a fix, but have not heard back as of yet. Please contact me at [redacted] to address this matter.

I recently visited the Metro PCS Stellar Wireless retail store at [redacted] Rockaway Parkway where I was assisted by a salesman named Mr. Sham. I initially considered buying the Coolpad Legacy but later changed my mind. Mr. Sham offered me a free screen protector, a free case, and a lower monthly bill if I took the phone for 2 weeks. When I returned to return the phone, Mr. Sham reacted unprofessionally, becoming upset and making inappropriate remarks. I contacted the corporate office for assistance but was unable to resolve the issue at the store as Mr. Sham refused to assist. This behavior made me uncomfortable as a loyal customer, and I am seeking help to receive my $[redacted] refund promptly.

I lost my phone and I'm a MetroPCS customer. I made a payment of $50 on August 1st. My name is Randy Howell, and my phone number is [redacted]. My 8-digit PIN is 1[redacted]. I'm trying to switch my service from the lost phone to my backup phone, [redacted], also with PIN 1[redacted], registered under Kimberly C. I set up 2-step verification and can't receive the SMS for verification since the lost phone is my registered device. I need a solution to this issue as soon as possible without going to a store or incurring any fees. If this problem persists, I will cancel my service, demand a refund, and switch back to Boost. Please help me resolve this promptly. Thank you.

I purchased a replacement phone at my local Metro PCS store, paid the $[redacted] deductible there, and was surprised to find out that instead of getting the phone in-store, it will be mailed to me for no apparent reason. Additionally, I was told the replacement wouldn't require a signature, but that was incorrect. Now, I am faced with the dilemma of either letting the phone get sent back or making a trip spanning four counties, approximately 45 miles roundtrip using various modes of transportation to retrieve it from the UPS store. I am hoping to resolve this situation by having Metro PCS acknowledge the issue of mailing the phone unnecessarily and allow me to pick it up at the store when convenient for me.

On July 13, [redacted], S.H. purchased a Metro PCS phone as an upgrade to their existing phone number [redacted]. Unfortunately, the phone turned out to be defective, causing multiple visits to the Garden City ID store. Despite facing unhelpful staff and rude behavior from the manager, a replacement phone was finally ordered for S.H., albeit with an additional $15 fee. Frustrations escalated when interactions with customer service proved challenging due to language barriers and lack of follow-up from the tech services team. This poor experience, coupled with the inefficient resolution process and lack of programming skills among store employees, led S.H. to switch to Verizon for better customer service. Metro PCS's handling of the situation, including selling a defective phone, charging for replacement, refusing refunds, and billing for unused services, left S.H. dissatisfied and seeking refunds for phone costs, July service charges, and the $15 fee, along with an apology from the store manager. Despite the intention to escalate the issue to consumer protection agencies and the BBB, a resolution remained elusive as of August 5th, highlighting the prolonged delay compared to other service providers like Verizon.

I called customer service to address scam calls they claimed to handle. The second call was to inquire about an email stating changes to my paid account. After escalating with two supervisors, still no clarity on who authorized the alterations. The second supervisor's advice was to involve law enforcement. Shockingly, my address was altered, yet representatives refused to disclose my current address. Frustrated by misleading text messages. I pay for a service, not deception. Disappointed with the lack of accountability and being directed to contact the police instead of receiving answers. Concerned about who approved plan modifications and address changes without my consent. Urgently need my phone due to DV circumstances. Unhappy with the disrespectful treatment towards paying customers. Planning to take further action beyond involving the police.

I purchased the LG Q7+ for around $[redacted] during a promotion that required adding a new line of service. I also bought insurance for the phone at the time of purchase. The store clerk helped me switch the new phone to my old line and transfer the old phone to the new line to keep my regular number, which worked well for 7 months. Unfortunately, when I dropped the Q7+ and damaged the charging port, I tried to use the insurance I had been paying for, only to find out that it was only active for the unused line with the old ZTE phone, not the Q7+. Despite paying for the insurance monthly for 7 months and having a family plan with multiple lines, Metro refused to honor the insurance on the Q7+. The supervisor offered to credit me for one month's bill, but with my bill just paid, it would take 20 days before I could use the credit. Frustrated by the situation, I switched providers and found better device prices elsewhere. I feel mistreated by Metro and plan to file complaints against them.

I bought the LG Q7+ during a promotion where adding a new line made it cheaper. I also got insurance and had the store switch the Q7+ to my main line. After 7 months, I dropped the phone and the charging port broke. I tried to use my insurance but was told it was only for the unused second line with the old ZTE phone, not the Q7+. Metro would not refund the insurance payments or fix the issue. They only offered to credit one month's bill. Frustrated, I switched providers. I feel betrayed after being a loyal customer for over four years. Metro's device prices are high, which became evident when I bought a new iPhone 6s for $50 with my new provider. I plan to file complaints against Metro for their unjust treatment. I have lost trust in them and do not believe they will offer a satisfactory solution.

My husband's phone is damaged, not due to his fault. Despite being instructed to get a replacement at the MetroPCS store, we have faced multiple delays. After filing a claim online, paying the deductible, and providing identification, we still have not received a new phone. With my husband being disabled and on oxygen, it's essential he has a working phone. I have decided to purchase a new phone and activate it at MetroPCS. I am requesting an adjustment on my bill from July 24th to today's date, August 8th, [redacted], due to the loss of service. I have contacted the store and filed complaints, seeking a resolution. Please credit my account accordingly. My husband's name is C. Brandolini. Thank you.

Hello, I am requesting a brief extension to settle my bill until 6 pm today. I have faced a devastating loss as my son passed away on Monday, and I have been unable to work to receive my paycheck. I will be able to cash it tomorrow. I kindly ask for this extension to make arrangements with the funeral home today. Your understanding during this difficult time is greatly appreciated. Thank you. Dawn N.