Metro PCS Customer Service Issues

Hello, I am Jay Foss. I visited your store on [redacted] Fulton Street, Brooklyn, NY [redacted] yesterday to pay my bill but found it closed early. I arrived before the posted closing time of 8pm and three employees were inside, but they did not assist me or acknowledge my presence. This resulted in a disruption to my service the next day at 3am. Could you please check your security cameras and records to confirm the early closure and consider providing a discount for the inconvenience caused? Your prompt attention to this issue would be greatly appreciated. Thank you. Jay Foss.

I am experiencing my second issue, and it's becoming frustrating. As a loyal Metro customer since [redacted] when the service first launched in Florida, I want to address my recent concerns. Despite being a business professional and Master cabinet maker for over 15 years, I have encountered difficulties at a specific franchise store where used or refurbished phones are sold at new phone prices. This is worrisome as I have noticed glitches, automatic shutdowns, and possible viruses on my second phone purchased from the same store. I always pay my bills faithfully, yet any delay results in service disconnection. I am hesitant to escalate this matter to others but feel compelled to seek resolutions. It is unfair to pay for a new phone when I take meticulous care of my devices. Moreover, I am puzzled by the "read only" status preventing me from deleting certain contacts on my phone.

I have been without a phone for about three months now. I purchased a phone at the Independence, MO location on 40 Hwy @ Noland Road and immediately experienced issues with the device. Despite repeatedly seeking assistance, I was informed that without insurance, there was nothing that could be done. After speaking with the manager, Garry, who promised to resolve the issue, I patiently waited for a few more days. Unfortunately, when I followed up, Garry seemed unaware of our previous conversation and reiterated that I would need to buy another phone as the current one was not under warranty. I have already made two payments without a working phone and do not wish to make a third payment under these circumstances. Despite being a loyal customer with on-time payments and multiple phone purchases, I have been left without a phone for three months, causing significant inconvenience, including missing important calls and appointments. My name is Tony Vasquez, and my contact numbers are [redacted] and [redacted] for my mom, Shirley Stone, who also uses Metro PC and prefers to remain with the service provider. However, if I have to purchase a new phone, it will not be from Metro PC.

Dear Sir, On August 24th, I visited the MetroPCS store on [redacted] W 37th St, New York. I purchased two SIM cards, one for myself and one for my wife. Unfortunately, after installing the cards, we experienced network issues and were told by a staff member to wait 24 hours. Later, we discovered that our phones were not compatible with the network and went back to the store on August 25th, finding it closed. Another MetroPCS store informed us of the incompatibility issue and the incorrect cost we were charged. They advised us to return for clarification and to claim the promotional free phones we were entitled to. When revisiting the store on August 26th, we were informed that the cost was correct, and were offered a free phone if we upgraded our plan. We felt misinformed about the compatibility issues by the staff member we interacted with, Prity G., and were not properly informed about the promotion.

On August 21st, I contacted the call center to activate a new phone for an existing line. Unfortunately, the representative deactivated the wrong line and assigned the incorrect number to the new phone. This mix-up caused the phone lines to not function properly for the past seven days despite my repeated efforts to resolve the issue. After escalating the problem to TechSupport Ticket INC[redacted] and being advised to wait 72 hours for a resolution, the problem remains unresolved. I am frustrated with this situation as I am currently paying for phones that are not working as they should. I am seeking assistance from a supervisor in the technical department to rectify this issue promptly or provide a refund if the problem cannot be resolved.

An ex of mine changed my passcode to a high-security one using information I previously shared with them. Now, I'm locked out of my account. Despite paying $80 to restore my phone service on August 23 (before the due date of the 26th), Metro turned off my phone regardless after I made the payment. I've spent numerous hours on the phone and visited a store for three hours, but no one has been able to resolve the passcode issue or the phone service problem. The customer service representatives and store employees I've interacted with have been unhelpful and have not provided a solution. I would appreciate it if this issue could be resolved promptly, or a refund issued so that I can consider taking my business elsewhere.

I am unable to access my account due to my ex changing the security code, resulting in my phone being disconnected for almost a month. Despite paying on the 23rd, my service, usually due on the 26th, was terminated on the regular due date. I only had three days of functioning service. I have contacted multiple representatives and visited two stores, but no one has been able to resolve the issue. I am unable to retrieve my account due to the altered high-security code. My phone needs to be reconnected for the entire month. I paid $80 on August 23rd, and my service was disconnected on August 26th. I seek assistance in restoring my phone using the numbers [redacted] and [redacted]. Despite my efforts, I have been unsuccessful in resolving this matter via phone or in-store. Kindly assist in reactivating my phone.

I recently visited the store in Port Charlotte, FL for a phone upgrade. The assistant showed me a different model than the one on display without explaining the differences. After purchasing the phone, I realized the display was smaller. When I tried to exchange it, the assistant refused, stating upgrades couldn't be returned. I asked for the manager, but they weren't available. Customer service was unhelpful. Despite being a loyal customer for ten years, I am disappointed with the service I received. I want to exchange my phone at a different store due to this experience.

I recently purchased an Android LG K40 at Metro in Fort Smith on 8/5, and since then, everything has gone wrong. I reached out to tech support due to my challenges as a 76-year-old with legal blindness. The support representative mentioned a refund but with a restocking fee, which concerned me as I live on Social Security. The store manager, Luis, explained that the issue was related to Wi-Fi and provided his cell number, which caused me to experience high blood pressure and visit the ER. Despite leaving messages and texts, I have yet to receive a satisfactory response. I have involved the police and am insisting on a refund of $83 in cash or money order by Friday morning to avoid escalating this matter further due to elder abuse concerns. I hope for a prompt resolution from Luis at Metro in Fort Smith. Thank you, Karen Downing (Olson on my driver's license). Phone number: [redacted].

I accidentally left my phone in an Uber and was unable to retrieve it. Consequently, I had to get a new phone and add a line with Metro PCS, even though I didn't intend to. My original bill was supposed to be paid by the 1st, but I also paid $50 for the second line. Now, they are telling me that I still owe $75 by the 1st, despite the $50 payment I made. The total bill was around $[redacted] with a month's payment for the phone and the bill. Can I cancel the old line to avoid paying the bill so soon, especially since I just paid for the new line on the 24th?

I bought an iPhone 6 for $79 at the Victory Drive store, but it stopped working after two weeks. After multiple visits and conversations with sales associates Tiffany and Irma, I got a replacement iPhone 6 on August 20. Tiffany contacted me to pick it up. However, two days later, the replacement phone started resetting itself, won't hold a charge, and quickly drops from [redacted]% to 10% battery after just one call. I contacted Tiffany at the Victory Drive Store, and she mentioned background apps could be the issue, so I closed some apps as advised. Unfortunately, the phone continues to malfunction, turning on and off randomly. I am seeking a refund of the $79.00 paid for the phone and the activation fee as both phones I received were defective. I regret giving a positive review to the company as I feel taken advantage of twice in less than two months. This matter requires urgent attention.

Hello, my name is Lorna Mercado. I am seeking assistance with an issue related to upgrading my phone. When I purchased my new phone, I was under the impression I would be receiving an upgrade, but it appears to be the same model as before. Upon visiting the store again, the salesperson changed my plan without informing me about insurance coverage or providing details on the new terms. The store manager mentioned that they are a franchise and has been altering policies. I simply want my original plan reinstated, which includes a $50 plan with a $6 insurance fee, totaling $56 monthly. My phone number is [redacted]. Please contact me at your earliest convenience. Thank you.

To whom it may concern, I am in need of urgent assistance as my account/identity was stolen on September 3rd, [redacted]. My cellular phone number with Metro PCS, [redacted], was canceled without my permission due to fraudulent activity. Despite visiting Metro PCS stores, the Service Representatives have been unable to locate my number as it has been canceled. I have been given a temporary number, [redacted]. I am seeking to recover my original number and speak to a representative. The Fraud department has opened a case for me, and the agent assigned is Jerry with ID [redacted]. I kindly request a call or email to [redacted] to address and resolve this issue. Additionally, the police department in Atlanta, GA, has been uncooperative in providing me with a police report. Thank you for your attention to this matter. Sincerely, Claudia Paz

I have been a loyal customer of Metro PCS for over 2 years. Unfortunately, last month my phone was lost, and despite us having already paid the bill, we had to stop the line to protect our business number. When I tried to get a new phone or set up a new line, I was informed that my number had been reassigned and the bill was credited to another party named Robert L. The business line I was working with was [redacted], and not having this phone is causing me to lose money daily. I have tried to resolve this with the local Metro PCS store but have had no success, leaving me extremely frustrated. It is crucial that I speak with someone to get this matter sorted out.

About a month ago, I purchased a Coolpad Legacy phone that has been running hot when using the phone function since day one. Today, while at the church, I noticed the phone heating up excessively in my pocket, emitting smoke near the charging port with a strong electrical smell. Concerned for safety and potential hazards like a fire or explosion, I weighed my options. Firstly, I hesitated to drop it due to the risk of a fire, injuries, or worse outcomes. Secondly, considering water to extinguish it, I realized it wouldn't work for an electrical fire. Lastly, to prevent any danger, I chose to open the phone and disconnect the battery, halting the smoking and sparking. Reflecting on the incident, I'm thankful for being able to act promptly without harm to anyone.

I purchased two phones from your Duluth, Georgia store. The first one was fine, but the second one, bought three months ago, is not charging. I brought it in yesterday and the employee tested it with a charger. I recently purchased two chargers, but the issue remains. However, today, when I asked for further assistance, the staff were unhelpful. They mentioned it might be damaged and suggested contacting corporate for a resolution. I requested the store's contact information and even the owner's details, but they refused and were rude. I am upset and just want my phone fixed. I own a company, and many of my employees use MetroPCS, but if this issue isn't resolved, I will consider switching carriers. My phone model is the Motorola Moto seven. Your help in resolving this would be greatly appreciated. Thank you.

I had been using the same phone for two years until it stopped working. I visited a Metro PCS store to upgrade to a new phone. I had read online that there were some phones eligible for an immediate upgrade rebate. Desperate to replace my non-functional phone for work, I selected the Moto E⁴. The salesperson, Jake, charged me $30 ($21 in cash and $9 on my debit card), despite there being a "DON'T SELL" sticker on the phone's box. Jake only provided a receipt for the debit card transaction and refused to issue one for the cash payment. Feeling uneasy about the situation, I requested a refund or the newer phone I was entitled to through the upgrade.

Hello, I recently purchased two new phones and added them to a friend's account, paying $[redacted] for unlimited service for both phones. After using the service for about a week, the account holder didn't pay their portion of the bill, resulting in my two new phones being suspended, even though I personally paid for the service. I would like to know if I can separate my lines and have my own plan for the two phones I paid for. The failure of the account holder to pay their share shouldn't affect my service that I paid for. If this issue cannot be resolved, I will need to switch to a different provider. Please assist me in resolving this situation. Thank you.

I recently purchased two new phones and added them to a friend's account for $[redacted]. The service was unlimited everything. However, when the account holder did not pay their portion of the bill, my two new phones with service got suspended, even though I paid $[redacted] for them. I am looking for a solution to either have my own plan for my two new phones or resolve the issue so they can be reactivated. If this matter cannot be resolved, I will have to switch to a different provider. I am frustrated by this situation and would appreciate any help. Thank you.

I recently purchased two new phones and added them to a friend's account for $[redacted] with unlimited services. However, when the account holder didn't pay their portion of the bill, my phones were suspended even though I personally paid for the service. I would like to know if I can separate my phones and have my own plan with the paid service. I am frustrated with the situation and may have to switch providers if this issue is not resolved. The account holder's name is Linda Cornfield, and I have the receipt for the payment. Please assist me in resolving this matter, thank you.