Metro PCS Customer Service Issues

I was informed that I would not qualify for insurance after making a claim. Despite being up to date with my payments, the representative terminated my insurance. My replacement phone was stolen, and when I inquired with the insurance company, I was informed that I was allowed up to 2 claims within a 12-month period. My insurance should have remained valid. I believe there was dishonesty involved as I was coerced into buying another phone, which I couldn't insure due to it being used, even though it was supposed to be new. I am seeking a refund for the phone I was pressured to purchase when my insurance should have still been active. There were only 2 to 3 days left on the insurance that I had paid for.

I purchased a new phone that has been defective since the start. Due to issues with the system, my phone was not ordered for repair as promised. Despite multiple calls to the store, the phone was still not ordered until I went in person. The store manager I spoke to displayed attitude and seemed unwilling to address the situation until I insisted on a resolution. It has been almost a month since the purchase, and I have not received any guarantees about when I will get a working phone. I am frustrated as I was not informed that my data was not backed up and now I cannot access my emails, pictures, videos, or apps. None of the passwords or email addresses provided are working either. The replacement phone I bought also turned out to be defective, causing significant disruption to my daily life. The charging port on my previous phone was also broken and did not charge properly after repairs, ultimately overheating. I am in urgent need of accessing the information from my old phone due to these unexpected and challenging circumstances. Thank you for your understanding. Sincerely, L.H.

My phone seems to be hacked or cloned. Several issues persist with the device. App icons vanish, numerous photos are missing even after backing up to Google, calls disconnect abruptly with echoing, and the device overheats. Not receiving calls from specific contacts and finding uninstalled apps raise significant alarm. Assistance is urgently needed before seeking help from the FBI Cyber Telecommunications Department. Contact me at [redacted] to address this matter promptly, thank you.

I recently paid my phone bill on the 15th of this month, and today, the 20th, my service got shut off although I still owe $52. I am frustrated and confused by this situation, as my service should not be at risk of being disconnected so soon after payment. This issue has caused me to miss important calls, and I'm contemplating switching back to Boost Mobile due to their reliable service. I believe I should be compensated with an extra month of free service or even a complimentary cell phone. This is not the first time I have encountered problems like this, and I feel like there might be a misunderstanding or an attempt to overcharge me. I refuse to pay $[redacted] for just one month of service. I request immediate resolution, as any further incidents will lead me to share my negative experience with other MetroPCS customers. Thank you.

I visited one of your stores to pay my $30 phone bill, but was informed after paying that I was eligible for an upgrade. I decided to upgrade to a Stylo4 from the J7 Prime. The associate said I couldn't use the new phone until next month, but also promised me a pair of earbuds which I never received. He incorrectly set up my screensaver and put the phone back in the box without my knowledge. When I asked to switch to the $50 plan, I was told it wasn't possible, so I tried to make the switch over the phone. Instead of just paying the difference on that day, I was charged the full $50, totaling $72. I'm confused about the extra $20 and would like an explanation, as well as possible compensation or correction.

I had a distressing encounter at a store where the manager, in a heated situation, made false accusations and refused to give me my phone. The police were involved, but the situation remains unresolved. I am hoping for a fair resolution and am open to a conversation to address the issue. The store's behavior was unacceptable, and I still have a defective device that I purchased. I am considering disputing the charge on my credit card if the situation is not rectified. My contact number is [redacted], and I seek either a working phone or a full refund for my purchase at a location in Norfolk, VA. Thank you.

Hello, my name is Lawanda Baxter. Last November, I noticed that my bill was higher than usual. After paying it, I called customer service. They informed me that a fourth line had been added to my account, although I only had three. When we tried to access my account, there was a high-security code preventing us. Despite attempts with security questions, we were unsuccessful. I visited a local Metro PCS store and discovered that my daughter's ex-boyfriend had added the fourth line to my account without permission. Unfortunately, due to the security code, the store couldn't assist with removing the line. I am seeking help to resolve this issue as I refuse to pay for a line I did not authorize. I hold the store employee and the ex-boyfriend responsible for this situation. Your assistance in removing the fourth line is greatly appreciated.

I recently went without phone service for a few weeks because my phone was broken, and I couldn't afford a new one right away. When I finally tried to reactivate my service and buy a new phone, I was informed by a representative that my account had been closed. I was also told that I couldn't have my old phone number back, even if I got a new phone. I'm extremely disappointed with this situation because I've had my number for years through Boost. When I switched to this service provider and ported my number, I didn't expect to lose it after only about 30 days, especially since it hadn't been reassigned to anyone else yet. It's frustrating that they couldn't just reactivate it since it wasn't in use. The representative I spoke to was also very rude. I would like my old number back if I can still switch back to Boost.

I recently bought two new lines from a MetroPCS store. Unfortunately, they didn't have the iPhone 6s or the Galaxy J7 Star that we wanted in stock. We ended up getting two different phones, but they keep freezing when we use them and often close apps or the web browser unexpectedly. I've contacted multiple MetroPCS stores over the past two days, but haven't been able to resolve the issue. All we want to do is exchange the phones for the ones we initially wanted because the current ones are problematic. I would appreciate it if someone could reach out to me to help address this situation. Thank you.

I am seeking help on how to order 2 iPhone 6 Plus devices from Metro. I have been a loyal customer for 3 years without any issues until now. Despite visiting stores daily and making calls, I have been unable to purchase the phones as they are out of stock everywhere. It is frustrating to see advertisements for promotions on phones that seem unavailable in any Metro location, even after contacting stores miles away. How can Metro advertise phones and not make them available for purchase? I am now contemplating switching to a different carrier for the 4 phones I own. My children are disappointed this Christmas as they couldn't receive the desired phones due to this unavailability.

I received a new phone from Metro on South Nevada in Colorado Springs for Christmas, although the service there has not been satisfactory. Despite finding the phone I wanted online for $99, it was priced at $[redacted] in-store. The clerk persuaded me to buy a different phone for the same price, promising a hassle-free exchange if I didn't like it. Unfortunately, the phone was not user-friendly, with small menus and poor volume. When I tried to return it after three days, the staff refused, citing a 1-hour return policy. They were unhelpful and provided me with an incorrect corporate contact number. Now, I'm still waiting for a return call from customer service after 5 hours. Frustrated with the situation, I am seeking assistance.

I am experiencing trouble paying my bill. Although it shows a zero balance now, my service is disconnected. I had to attempt payment ten times before it finally went through. I cannot call for assistance as I do not know my code and dialing [redacted] is not working. Unlike Verizon which quickly connects you to help, Metro's service is disappointing. Last month, my bill was $58, but I was informed it would change after the initial month. The phone service is frustrating and hindered even after multiple attempts. Considering switching to a different provider due to these ongoing issues.

Hello, I’m Dustin Dula. This is the third time I haven't received a text notification about my bill due on 12/30/[redacted]. It's been two months since I last received a low data alert. As a busy man working, fishing, and hunting all the time, my old lady usually pays my bills because dealing with it, especially my phone bill, is a hassle. I show her where you have sent me texts so she can pay it. I spoke with a young lady named Cheen; she did great but seemed untrained to handle incidents like this. She did not believe me about the previous times this happened. Eventually, a supervisor made it right by addressing the issue. We should aim to help one another instead of taking advantage of people. Looking forward to hearing from you. Best, Dustin Dula

I currently have an LG Phone with Metro by T-Mobile and I am experiencing significant security breach concerns. Someone has gained access to everything on my phone, compromising my entire system including accounts, apps, webpages accessed, and all my photos. This issue started when Metro PCS transitioned to Metro by T-Mobile. I am convinced that there is a security breach. Could it be related to the Metro PCS hacking incident in August [redacted] or something else entirely? Despite trying everything, the breach persists. Every app I download gets compromised. I recently changed my Metro account PIN, which seemed to help temporarily, but my files are still in a format like 'com.webpagehere.pictures.' If anyone has suggestions on how to resolve this without needing a new phone, your advice would be greatly appreciated. The thought of potential phone call eavesdropping, camera surveillance, and microphone audio snooping is unsettling.

I've been attempting to pay my bill on my Metro app. My phone is disconnected due to non-payment, despite me thinking I paid it as it shows an overdue amount of $58, even though my balance is actually $0. Every time I input my information and hit submit, it shows my phone service is not active until I pay my bill. When I try calling customer service at [redacted], they only confirm the $58 balance and then disconnect the call. I don't have the time to wait on hold for hours, especially without a working car. The app requires me to turn on data to make the payment, but I can't do so because my service is disconnected. This cycle is frustrating as I can't proceed without data being turned on, and turning off Wi-Fi just cancels the process. I'm feeling quite stuck at the moment.

My original phone was stolen, and I bought a used one. The used phone had many viruses, disrupting its functions. A Metro employee suggested that I perform a factory reset, though I'd lose everything on the phone. Following this advice, I reset the phone. Now, when I try to link my Google account, it doesn't accept my phone number and only offers an email address I don't use, [redacted], instead of [redacted] I can't access verification codes, check emails, or utilize the phone at all. I have limited time on a computer and urgently need a solution. Please assist me promptly!

I am experiencing issues with my MetroPCS phone, as it keeps cutting off during calls. The closest store was on Alabama and Good Hope Road. Upon reaching the store, I encountered three employees - two men and a woman. I asked the lady for help with my phone as I was having trouble hearing callers due to static. After trying to diagnose the problem, she suggested I call the support number and seek further assistance. Feeling dissatisfied with the service, I requested the corporate office number. I was taken aback by the lack of professionalism and felt disrespected during the interaction. Despite my efforts to address the issue, I left the store feeling unheard and frustrated. The experience was disappointing, and I am considering switching my plan and my grandson's plan due to this poor customer service.

My husband and I had a frustrating experience at a store on Westport Rd. We came across a promotion online where switching to MCS would get us a free Samsung, LG, or iPhone 6 with 4 lines at $[redacted] a month. Before purchasing new phones, we called the store to confirm the details. The person we spoke to insisted on buying accessories with the phones, even though this was not part of the promotion. Finally, we agreed on 4 phones for $[redacted] with activation fees. The following day, a new promotion of 4 lines for $[redacted] a month was available at the store, but they were out of iPhones. I bought a phone and accessories totaling $[redacted], while my husband also paid $[redacted] for a phone but was put on a separate account instead of adding him to ours as planned. We ended up paying $[redacted] instead of $[redacted] as we planned for 3 lines without extra accessories. The owner deceived us and put profit over honesty. We feel cheated out of $[redacted] and need a refund to consider staying with MCS or switching back to AT&T. Thank you.

I am extremely frustrated because someone cancelled my phone without my permission even though I had already paid them. I spoke with an agent named Angel on Wednesday, and she assured me she would investigate the issue and restore my services within 24 hours. However, she did not follow through on her promise. When I contacted customer service again, they were unhelpful and even when I spoke to a supervisor named Eric, he failed to resolve the problem. This situation has left me feeling very frustrated and disappointed in the lack of assistance provided.

I recently experienced frustration due to an automatic update on my phone. The update caused my phone to shut off for 40 minutes, leaving me unable to make emergency calls. I am displeased with the changes, especially regarding the storage and app organization. The update has made my phone slower and my Facebook app lags. It has complicated things that were once simple for me. I spent hours at 3 a.m. trying to revert settings back to how they were. I hope they undo this update as it has disrupted my phone system. If this issue persists, I will consider switching phone services. I have invested a lot of money in this company for my family's phone needs and demand better service.