Mercari Customer Service Issues

I purchased an item from Seller Evelyntw33 on 10/21/22, expecting it on 10/28/22 via USPS. I arranged for mail hold since I was away. Upon my return, I was notified the package was delivered to an incorrect address. I visited the Post Office with my tracking info, only to be informed it was delivered to the wrong location, not [redacted]-1k South St. Peekskill NY as stated.

Hello Mercari Support Team, I am from Germany and have an alternative style that's hard to find clothes for in my country. I frequently buy second-hand clothes from the U.S., mainly on Depop, and have them shipped to my friend in New Hampshire, who then forwards them to me at my expense. I've come across some items on your marketplace that I absolutely love but unfortunately couldn't purchase them as PayPal indicated that Mercari doesn't accept payments from outside the U.S. I use a legitimate U.S. address for shipping (which I use regularly). Is there a way for me to make a PayPal payment and have the items shipped to the U.S. address? I appreciate any assistance with this matter as I am very keen on buying my favorites from your marketplace.

Hello, I recently purchased a clarinet for my daughter to use in school. Upon receiving the item, it appeared to be in good condition, but unfortunately, my daughter's teacher discovered that it was defective as the notes were not coming out due to damage inside. I requested a refund within the 3-day period, but my request was denied without a clear explanation. As a loyal customer who values honesty, I am confused by this decision. I need the refund to purchase a working clarinet for my daughter's school activities. I believe the customer service representative may not have been understanding or was having a bad day. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Dear Customer Service, I received the women's GG Gucci belt that I ordered, but unfortunately, it is a fake brand new belt instead of the authentic worn brown belt that was advertised. I have been trying to contact the seller to resolve this issue, but I have not received a response. I am in a rush to sort this out as I am leaving town tomorrow, and I do not want to be stuck with a fake $25 Amazon belt. Please assist me with returning this item. Can I return it when I am back on 11-21-22? Thank you for your help. Sincerely, K. L.

I am requesting assistance with a recent issue I encountered. I had mailed a package which, although delayed, was still within the timeframe to be sent. Upon dropping it off at the Post Office and proceeding to work, I received a notification that the order had been canceled after the package was tendered. The recipient ended up receiving my item, worth $57. The provider claims I dropped it off post-cancellation, which is untrue as I wouldn't proceed if aware of the cancellation. The situation involves an Amish baby crib, and the recipient retained the package despite not paying for it. I had even included a handmade wreath as a gesture for the delay. The individual could have rejected the package, returning it to sender. Instead, they chose to keep it, which is unacceptable. I seek a resolution promptly, as retaining the package without payment is unjust. Thank you.

I would like to get in touch with a Mercari representative for assistance. Last week, I found the flatware I had been searching for on Mercari and created an account. However, there were issues with my email being rejected, forcing me to use my husband's email instead. Despite this, Mercari continues to email my current email address. I faced challenges in setting up a password and receiving emails that addressed me with the password. Although I made a purchase from Bernie's Shop [redacted] and was satisfied with the product, I am having difficulty contacting Mercari to provide feedback. Occasionally, an old email from Sunflower.com appears and disappears, potentially causing issues. I prefer using my current email and password. The outdated Sunflower email may be linked to my account, even though I don't recall setting it up with Mercari. I want to resolve these email-related problems to access the site smoothly without encountering errors. It seems complicated to rectify this matter as I am unable to reach technical support in my area. I would appreciate it if Mercari could address these email issues promptly. Thank you.

I encountered an issue when trying to log in to the Mercari app. After attempting to reset my password, I inadvertently triggered a security lock on my account. Currently, I am blocked and seeking assistance urgently. As an experienced online shopper with a history on eBay, Etsy, and Ruby Lane, this situation is frustrating. I am a senior citizen, not tech-savvy, located in NY but needing help during California Time. The seller I was in communication with is ready to relist the item, but I'm hoping for a resolution soon. My name is Diane Oliveri from Staten Island, and I can be reached at [redacted]. Thank you for any support you can provide.

Hello, I mistakenly refunded the payment for an item my daughter had already shipped. I'm concerned about what will happen if the buyer receives the item. Will they be able to keep it despite the error on my part? Does refunding the payment invalidate the shipping label? Unfortunately, my daughter had already sent out the package before I noticed the mistake. Any guidance on this matter would be greatly appreciated. Thank you.

Subject: Payment Issue Resolution Needed Hello, I am experiencing difficulties with your customer service. Multiple attempts to contact you by phone and email have been unanswered. There are unauthorized charges on my account, with $1.39 and $1.99 each charged twice. When I tried to resolve this through your system by listing the amounts, I encountered errors as it only requested two amounts instead of the four charged. Despite my efforts to reach out for help, I have not received any assistance. I am frustrated with this lack of responsiveness. Please close my account as I cannot conduct business with such poor customer service. Thank you, D. W.

I recently sold 10 dolls to a Tina Statum on 11/14/22 for $20.00 in shipping fees. The shipping label generated through Mercari displayed the address of Candy O'Reilly-Schmidt at [redacted] Central Ave., Blanchester, OH [redacted]. Tina contacted me on 11/21 to report that she had not received the package. Upon checking UPS tracking, we found that the package was marked delivered to Candy O'Reilly-Schmidt at the same Blanchester address. When I revisited Tina Statum's order on 11/21, the address shown was Tina Statum, [redacted] S. Archie St., Vidor, TX [redacted]. I am unsure how to proceed. Should I attempt to retrieve the package for Tina or provide a refund? Tina is eager to receive the Christmas gifts meant for her grandchildren. Your assistance is greatly appreciated. Thank you, Mary Smith

Hello, I am unsure what mistake I made, but as I was about to buy some Yeezys, I provided my email address (which I later found out was not allowed). The seller agreed to sell them for $[redacted], but I encountered difficulties during the purchase attempt. I apologize for my error, but these shoes are a significant gift for my son at a great price considering the information about the shoes he possesses. I am feeling very emotional and have been searching for these shoes for weeks. Can you assist me in completing this purchase? I am on the brink of tears and really don't want to miss out on them. Thank you.

I am seeking clarification on an issue I encountered while trying to purchase Yeezys from a seller. After agreeing on a price, the seller offered to send a receipt. I provided my email address for this purpose, but later faced difficulties. When attempting to make the purchase, I received a message stating that I could not complete the transaction or contact the seller. I apologize if using my email was incorrect; it was not my intention to cause any inconvenience. I have tried to understand the problem on the app but have been unsuccessful. I kindly request assistance in identifying my mistake to rectify it promptly. I value the app and wish to resolve any issues. Thank you for your attention to this matter. Regards, S. Urban

Hello, I am Karl G. and I reside at [redacted] Cummings Rd., Jackson, MI [redacted]. I recently purchased an EMP shield home product from (CHEAPSALES). Unfortunately, the seller has shipped it to the wrong address, which I noticed on your website. I have been unable to reach them to correct this error as they are not responding to my messages. Please note that the address they sent it to, [redacted] Carlton Dr., Bentleyville PA [redacted], is an abandoned location now occupied by individuals facing homelessness and addiction issues. I currently reside in Jackson, Michigan, for the past three years and need your assistance in contacting the seller to prevent the package from reaching the incorrect destination. The tracking information on the app is unavailable for me to reach out to the mailing service directly. I appreciate your help with this matter. Thank you.

I sold a pair of lululemon biker shorts, and after sending them out with the tracking number, the buyer canceled the order. The package is on its way to her, but she hasn't paid for it. I still have my listing up and the package is due to arrive tomorrow. I want to either receive payment for the shorts or have the package returned to me before it reaches her.

I go by the username @faetal.attraction on Mercari. I'm facing a dilemma with refunding a buyer who purchased the "Sleepy Stolas Plush Pillow" for $18. Shortly after the purchase, I tested positive for Covid. I’m concerned about sending the item while still sick and potentially exposing the buyer. Despite my explanation, the buyer is hesitant to accept a refund until I’m healthy. I anticipate my recovery extending past the shipping timeframe, leaving me unsure about handling this issue properly.

I sold a toy train case to a customer recently. My husband takes great care in customizing boxes for our products. The train case is already boxed up and ready for shipping when my son arrives. I doubt there is room for any additional items. The same customer has reached out about buying another product and asked if we can ship both together without extra charges. Since we have to travel to the neighboring town to ship via FedEx, and the customer received a good deal on the train case, I'm unsure how to proceed. We are new to reselling and would appreciate any advice on how to handle this situation. Thank you.

I recently sold an item on Macari, and the buyer asked for a refund because it didn't meet her expectations. I authorized the refund, but the buyer never returned the item to me as agreed. Now, when I check my Macari account, I see that the transaction has been canceled, but there's no record of the payment for the item. I'm confused about what happened to the money and whether I received payment for my item. Could you please look into this and provide me with some clarity? The item in question was a five-strand Coral necklace sold for $[redacted]. Thank you.

My Mercari account is being closed, and I wasn't warned about breaking any rules. The algorithm deleted the other person's messages, not mine. I've earned [redacted] stars and contributed a lot to the platform. I'm respectful and this situation, along with my personal struggles, has caused distress. I need immediate help regarding this issue.

My account was wrongly suspended, causing a lot of distress. This is not the first time this has occurred. I listed genuine FENDI glasses, but my account was closed due to an error. I seek compensation for the time lost and feel my situation is being taken personally by some staff members. Please investigate this thoroughly and resolve it promptly. I insist on speaking with a supervisor about this matter.

Hello, I recently received a damaged item from a seller and was advised to send pictures to Mercari for assistance. However, I encountered difficulties as there is no apparent option to do so on your website. I tried emailing the pictures to mercari.com but it was deemed an invalid email address. I would appreciate it if you could provide a valid email address where I can send the pictures for further assistance. My aim is to return the damaged item and receive a full refund. Thank you, Jerry.