Mercari Customer Service Issues

I am still inquiring about the DVD box set "Mountain Monsters" I purchased. Initially, I was informed that they were region free, but unfortunately, they do not play due to disc errors. I was anticipating your prompt response regarding this issue. I am eager to know if there is another box set available that will function properly. "Mountain Monsters" is my favorite show, and I would love to be able to watch it. Kindly reach out to me with a solution for this matter. I prefer to have a replacement set rather than a refund. I am looking forward to your swift reply. Thank you for your assistance.

I recently purchased a laptop from Mercia for school and gaming. The product description assured me there were no known issues, so I made the purchase. Unfortunately, upon receiving the laptop, I discovered problems with the internal graphics card causing it to malfunction. I contacted the seller for assistance, they provided troubleshooting tips, but none resolved the issue. I refrained from rating or confirming the purchase during my attempt to fix it, intending to return it. However, upon revisiting the website, I noticed Mercia had confirmed the purchase without my knowledge. When I reached out to them, they claimed I confirmed it and therefore, I couldn't receive a refund. Despite their assertion, I never confirmed the purchase or rated the seller. The order number for the laptop is m[redacted]3.

I am extremely frustrated with a buyer's "return" claim that got approved due to buyer's remorse. The buyer requested a return the day after the purchase, even before receiving the item. I clarified Mercari's return policy, and after I sent evidence to Customer Support, they assured me they had noted the situation. However, the buyer later falsely claimed the item was not as described to authorize the return. Despite multiple attempts to escalate the issue, I received unsatisfactory automated responses from customer service. I seek financial compensation for this unfortunate event. If Mercari cannot reverse the return, I request reimbursement of the $79 sale directly from Mercari. I feel helpless despite my efforts to protect myself in this situation and the lack of assistance from customer support.

I didn't receive my order and couldn't sign in to contact the seller or write a review. The seller completed the order, mistakingly thinking I got the Sharper Image clock, but I actually ordered an electronic chess set. I sent photos of the wrong item and was told the payment to the seller was approved. My order details are: Hello, FionaOnline! Transaction Complete! It seems you didn't receive feedback from the seller for the item below. No worries, we handled the transaction on behalf of the seller. The transaction for this item is now closed! :) Item Details Name: Sharper Image Design CD Radio Alarm Clock ID: m[redacted]6 Seller: TSWMATT2000 Payment Details: Item Price: $40.00 Shipping Fee: $11.00 Tax: $3.19 Credits: -$0.00 Coupon: -$0.00 Balance: -$0.00 Total Paid: $54.19 Payment Method: Card

I recently shipped a valuable putter through UPS to a customer. After tracking its journey from CA to NC, I noticed a delay in updates on the expected delivery date. Despite reaching out to Mercari three days ago, I have yet to receive a response. Today, I was informed that the package was delivered two days late, and now the buyer is requesting a refund, claiming the item received is not as pictured in the ad. The buyer mentioned that the box arrived partially open and contained an older model of the putter I sold. I am confident that I sent the correct item and suspect foul play from either the buyer or UPS in switching the clubs. Mercari is prompting me to confirm the return without conducting an investigation into the matter.

I recently bought a bath and kitchen water heater for ¥34,[redacted] through Mercari, using a one-time credit card payment on October 25, [redacted]. After the purchase, I received a message from Mercari to wait for the seller's update on the delivery. However, the seller did not provide any information, and now I can't find the item listing or contact the seller. Worried about my purchase and the money paid, I contacted my credit card company, which confirmed the payment to Mercari. They advised me to pay the bill even though I haven't received the item. I need assistance reaching Mercari to address this issue and halt further payments until it's resolved. I am seeking a prompt response and resolution to this problem. Thank you for your assistance in escalating this matter to Mercari.

I purchased an item on Mercari and paid ¥34,[redacted] with my credit card on October 25th. However, I noticed that the item disappeared from my purchased list without any details about the seller or the product. After verifying the payment with my credit card company, I realized that the money had been collected by Mercari. I contacted the credit card company to stop the payment and they mentioned the possibility of a cancellation if Mercari cooperates. Mercari requires details such as the seller's ID, nickname, and the purchased item for a claim, but I have no information to provide as everything vanished. I urgently need assistance from Mercari to address this issue as I cannot find any contact details for them. The situation is distressing for me as it involves a significant amount of money that is challenging for my retired husband and me. Thank you for your prompt attention and support in resolving this matter with Mercari.

I have been selling on Mercari for over two years and have gathered a significant following of returning buyers. Despite my efforts to ensure all my listings are authentic, my account was recently suspended by Mercari's Customer Service for allegedly posting counterfeit items. I have participated in their authentication process and have not listed any fake or non-authentic items. After expressing my frustration over this unjust suspension and the fees I have paid, my account was abruptly closed without any clear evidence or explanation. The lack of transparency and professionalism from Customer Service is concerning. It seems like there is a lack of oversight and accountability for their actions. I believe sellers and buyers should have the opportunity to defend themselves against such accusations, as Customer Service personnel may not always have the expertise they claim to possess.

Hello Gethuman, I require your assistance. I bought a mocha brown vintage messenger bag from Konnect Krimson on Mercari. The bag I received was completely different from the one advertised. I contacted Marci and the seller, but only Marci responded, apologizing for the inconvenience. Marci mentioned they couldn't assist further due to me supposedly rating the customer, which I explained never happened. How could I approve payment for something I didn't purchase upon arrival? It's about the principle; the seller falsely advertised a nice leather bag, sent a different one, engaging in a bait-and-switch tactic. Mercari should hold sellers accountable for misrepresentation. Gethuman, I hope you can aid in resolving this issue. If not, could you please spread the word about this seller's deceptive practices? I'm a senior on a fixed income, and while $25 plus tax may not be significant to everyone, it is to me. Thank you for your attention and any assistance you can offer. Have a blessed day. -M-

I have experienced being blocked three times for selling Clorox wipes on your platform. Despite others selling them without being blocked, I was repeatedly restricted. I understand the challenges related to online sales, but it seems unfair that some sellers are favored over others. This situation feels discriminatory to me. I made sure to mimic the wording and description of the sellers who are still allowed to sell the product, yet I still faced restrictions. Can you shed some light on this matter?

Good afternoon, I am writing to report suspicious activity with a buyer named J McHugh. I recently purchased sports memorabilia from this seller, only to have the transactions canceled or altered after payment. Not only did he change the item I purchased, but he also failed to ship as promised. It seems like this seller has a high rate of cancelations and potentially manipulates prices. I recommend investigating this seller's behavior and possibly removing them from the platform. This experience has been very disappointing, and I hope you address this issue promptly. Kindly reach out to me with an update. Thank you for your attention to this matter.

I received an item that was missing a crucial internal piece, rendering it unusable. After alerting the seller, she directed me to contact the manufacturer for a return, which involved a time-consuming process and out-of-pocket expenses. Despite the seller initially agreeing to cover the return shipping, I have not received confirmation or reimbursement, leading to frustration and financial loss. Additionally, the manufacturer claims no record of the return, complicating matters further. This disappointing experience has prompted me to pause my activities on Mercari until a resolution is reached. I urge for assistance in obtaining a full refund, including shipping costs, as this situation has left me out of pocket and feeling taken advantage of.

I'm currently locked out of my account because I broke my phone and can't remember which email address it's linked to. I have tried several email addresses but none have worked. Urgently, I need access because I have ongoing processes and recent deliveries. If I could identify the last 2 characters before the "@" in the email, it would help me. Here is some recent activity on my account: - Username: "earthispissed" - Marvel's The Avengers for PS4 was delivered on 11/16. - I sold 3 broken PS4 controllers recently. - Offers for PS4 games "Shadow of the Tomb Raider" and "The Last of Us" were declined. - "Sekiro: Shadows Die Twice" for PS4 will be delivered soon. - The white PS4 controller's shipping label was not generated from the Mercari App. I hope this information can assist in identifying my email. Please help me regain access to my account. Thank you.

I have been trying for several days to contact seller "nessababy2020" to inquire about the shipment status of the stove I purchased on November 28, [redacted]. The order number is M[redacted]. Despite my attempts, I have not received any response from the seller. I have also reached out to Mercari customer service via messages and emails. I urgently need to confirm if the stove has been shipped and to get an estimated time of arrival. This stove is intended for an elderly woman with mobility issues, so I must coordinate assistance for its delivery. The lack of communication from the seller reflects poorly on the company. I hope to receive a response soon, as communication is important in customer service. Thank you.

I experienced confusion with Mercari as they requested a re-authentication of my PayPal account, leading to my card not working. When seeking assistance from a seller to use Apple Pay, Mercari took action resulting in me being removed from the site. Despite reaching out to their resolution center, I only received automated responses and had my account frozen. I am struggling to comprehend the issue and how to resolve it, especially with the holiday season approaching and the urgency to purchase items for a dollhouse. I am eager to find a solution to reinstate my account and clarify the situation with Mercari.

I have been using the Mercari app for over a year now (as of 12/8/20) primarily for browsing and saving favorites. In August (8/20), I made my first purchase for my birthday and although it was not a cheap buy, the clothing bundle from a young lady was worth it. She was fantastic and very helpful. However, I missed the time limit for leaving a review due to receiving the package late. Despite my efforts to contact the company to leave a comment, my account now shows "Unauthorized User" every time I try to favorite an item after my purchase. Can anyone help me understand why this is happening and what I need to do to fix it? I appreciate any advice. Apologies to others experiencing similar issues. Best regards, Briar 💞👣

I recently sold an item (m[redacted]9) and shipped it to the buyer. The item was delivered on 12/8/20. After rating the buyer, I received a notification from Mercari stating that they "adjusted the shipping" and took the entire net amount of $6.66, on top of the $3.49 that was already deducted. This is the second item in a row that I've had issues with, as the other item was reported as delayed and then lost. I would appreciate it if someone could explain how this situation will be resolved.

Good afternoon, I recently sold an item through an online platform. However, I made an error in the listing price, and it sold for less than intended. To cover the shipping cost without impacting the buyer, I would like to decrease the selling price by three dollars and create a new shipping label. I need assistance in understanding how to adjust the price and reprint the label so I can ship the item promptly. Thank you for any help you can provide.

I sold a Weighted blanket to a customer on 11/28/[redacted] and shipped it on November 30th. Unfortunately, the package is untraceable, and the customer has cancelled the order, which Mercari has approved. I am now left with a missing blanket and uncertain of its whereabouts. The customer's name is purplemoonfits. As the order has been cancelled, I do not have the item number. I would appreciate advice on what steps to take next. Thank you.

Regarding order # m[redacted]4 placed on 11-28-20, I had requested this item to be sent to my daughter in Kentucky. Unfortunately, she received a small dark brown purse without any sender information or identifying documents. I paid over $[redacted] for the item and shipping. I am requesting either the correct item to be promptly shipped or a full refund. You can reach me at [redacted] or [redacted]. My name is Linda S. Dieckmann.