Megabus Customer Service Issues

Hello, my niece needed to get to court in Orlando last minute, so we booked multiple buses starting with Megabus that eventually changed to Greyhound. We faced challenges creating an account and Megabus claimed I didn't have a valid ticket after purchasing one. I was assured a refund for the missed seats. Unfortunately, my niece couldn't make it to court due to the confusion caused by the online system. She never used her ticket, and I still possess an unused return ticket that I would like refunded. The reservation numbers are [redacted] and [redacted]. I have been trying to contact you immediately after the incident to resolve this issue, as I understand your refund policy. I hope to settle this matter with Megabus directly instead of involving my bank. Thank you.

During my bus trip between New York and DC, the bus unexpectedly stopped at a Delaware rest stop. The driver allowed us 15 minutes for a break, and I quickly went to the restroom. When I came out, the bus had left without me, taking all my belongings. I was reassured by customer service that my items would be on the bus when it arrived in DC. A separate bus from Philly to DC was arranged for me, cutting the travel time to just 2 hours. When I reached DC, however, there were no staff members present, and my bag was nowhere to be found. Despite numerous attempts, I have been unsuccessful in getting my belongings back.

I selected a round trip from Nashville to Chattanooga but ended up with 2 one-way tickets from Chattanooga to Nashville due to a system error. Despite having a $10 credit, I couldn't change my tickets. The system was also malfunctioning last week when I tried to book at $5 per way. Now, I've spent $35 instead of $12.50. It's frustrating, and I prefer a refund over a redemption code. My reservation codes are AIOJNPY and AIOJMQA. I hope for a positive first experience to continue booking with Mega Bus. Thank you.

Upon boarding my bus, a distressing incident occurred where a passenger was shot. Understandably, the driver evacuated us, and the bus was delayed as the authorities handled the situation. Unfortunately, without notice, the bus departed, leaving multiple passengers, including myself, stranded at the blocked-off scene. It was a chaotic and concerning experience, with no alternative transportation provided. The management's lack of communication and support in such a critical moment is unacceptable, and the negligence displayed during this event warrants legal action to address the repercussions.

Upon arriving at my bus, a shooting incident occurred, and despite the situation the bus driver evacuated all passengers for safety reasons. After a considerable delay due to police involvement, the bus departed without notifying the waiting passengers, leaving us stranded at the scene. The lack of communication and consideration for safety in such a dangerous situation is unacceptable. I strongly believe that legal actions should be taken, and I insist on receiving a refund for the disrupted service. I trust that the company will take responsibility and provide appropriate compensation for the distress caused by this incident.

I was disappointed with the service provided by Megabus. My trip from Rochester to New York City arrived an hour and a half late, and the return trip was three and a half hours behind schedule. This delay was very inconvenient, especially for me as an elderly woman over 55 with a sciatic nerve issue. I believe I deserve a refund as standing for hours in discomfort due to lack of seating was unacceptable. Despite their good prices, the experience was not worth it. No one even apologized for the inconvenience. My name is Barbara Beaird from Rochester, New York. Please contact me at [redacted] or [redacted]. I hope to hear back soon as this ordeal caused me significant distress and physical discomfort.

Hello, I need assistance. Yesterday, while traveling to Niagara Falls with you, I accidentally left my AirPod charging case at the bus station in Niagara. I boarded the 5:45pm bus back to Toronto after getting on around 5:20pm. I have attempted to locate the bus station's contact information without success. Could you please investigate this matter for me or share any contact details for the bus station for me to reach out to them directly? Thank you for your assistance.

I am currently on the Mega Bus from Houston to Baton Rouge, and our scheduled arrival time was 2 pm but we didn't arrive until 3 pm. A very angry man on the bus was shouting at people. Before the journey starts, the driver should introduce themselves and explain the rules, but he didn't even greet us or provide any information. Furthermore, he had to make an unscheduled stop because he forgot to set the GPS. This situation is unacceptable, and something needs to be done to address it. We are paying customers, not to be treated like trash.

I experienced a disconnection during a phone call, which has been an ongoing issue impacting my ability to use the service. Despite numerous attempts to update my email and password, I continue to receive communications at an outdated email address I no longer utilize ([redacted]). My correct email address is [redacted], which I want to be associated with my account. However, when attempting to make this change online, the system does not recognize my credentials, preventing me from updating my information. I urgently need assistance to update my details, cancel any existing reservations, and receive credit for future travel promptly.

I purchased four tickets for myself and my children on a bus departing from Memphis, TN at 9:15 a.m. going to Little Rock, AR on 10/10/[redacted]. The bus was nearly an hour late, and when it arrived, it was a charter bus without Wi-Fi and had a malfunctioning restroom. One of the workers made me uncomfortable by repeatedly asking for cigarettes and my phone number. After contacting customer service, my complaints were dismissed, and I was told there was no one else to speak to. When I requested the man's name, he refused. This was the worst travel experience I've had, and I am requesting a refund or partial refund due to the discomfort and disappointment caused by the entire incident.

On October 10th, I boarded the Megabus at 3:30 p.m. bound for Montreal. Due to an accident on Hwy [redacted], our route was disrupted, leading to significant delays. Despite attempts to find alternative routes, our driver's decision-making prolonged the journey. Initially expected to arrive in Montreal by 9:30 p.m., additional delays occurred when an unscheduled stop was made in Kirkland for a driver change, leading to a late arrival at 10:10 p.m. The lack of a timely replacement driver reflects poorly on Megabus's management and prioritization of customer needs. I believe Megabus should improve its communication with authorities to navigate such situations more efficiently. Customers deserve better treatment than being inconvenienced by internal policies. Compensation and a proactive plan to prevent similar incidents in the future would be appropriate.

I want to share my recent experience with my booking details. I waited for over an hour, but the bus never arrived, so I went back home. Later, I received an email at 9:30 pm informing me of a delay of 30-45 minutes. By the time I returned to the station, the bus had already departed, and I missed it. Can I request a refund for the ticket cost in this situation? I appreciate your prompt response. Reservation details for Order AIPB46A Reservation Number: 45-8[redacted]19-M6R-[redacted]-IND-UOC Date: October 11, [redacted] From: Indianapolis, IN, N Alabama St., between East Market St and East Wabash Street (8:20 PM) To: Cincinnati, OH, U of Cincinnati - Commons Way (outside the French Hall) (10:20 PM) Seat(s): 1 x General Seating Passengers: 1 Price: $14.99

The Megabus experience was chaotic due to disorganized employees causing delays. Despite the bus being present, boarding to Albany for a 3:30 pm trip didn't begin until 4:20 pm, with departure at 4:45 pm. The bus driver's behavior was rude and inadequate, taking unscheduled breaks, using a cell phone, and seeking directions from passengers. One rider had to offer directions after a 30-minute delay. Luggage retrieval lacked supervision, causing a safety hazard with passengers climbing and reaching, risking damage to belongings. Additionally, the undercarriage was poorly lit, and the only assistance provided was a flashlight for passengers to find their own luggage while others' items were carelessly tossed, potentially causing damage.

Dear all, On Sunday, October 20th, my companion and I were passengers on the bus from Washington DC to New York City that left at 3:00pm. Unfortunately, the bus had a problem with the windshield wiper on a busy highway causing the driver to stop and attempt repairs in the dark. After unsuccessful attempts, we had to travel through the rain to the nearest service area over an hour away from NYC. Eventually, we were able to return by filling seats on buses from Philadelphia, adding over 2 hours to our journey. The entire trip lasted more than 8 hours and was challenging as passengers scrambled for available seats. I am requesting a refund and a compensatory voucher for this inconvenient experience. My booking number is AIOVRJI. Please advise on the next steps for the refund process. Best regards, A.R. Lourenco

To whom it may concern, I am writing to express my disappointment with the service provided by Mega Bus on Monday, October 21st. I had a scheduled trip from 34th Street and 11th Avenue to Albany at 12:45 pm, but the bus never arrived. After waiting for 1 1/2 hours, we were informed of mechanical issues causing the delay. The customer service representatives seemed unaware of the situation and could not provide clear guidance. We were advised by a Mega Bus representative to wait for the 3:45 bus with the promise of reimbursement. After waiting an additional 2 hours and 10 minutes, the bus finally arrived, leading to a 3-hour and 20-minute delay. Upon speaking with a customer service representative the next day, I was asked to explain the situation for further investigation regarding potential reimbursement. It is frustrating to encounter such issues, especially when purchasing affordable tickets. I await the outcome of the investigation with hopes for a resolution. Thank you for your attention to this matter. Sincerely, [Dissatisfied Customer]

Dear Sir or Madam, I would like to bring to your attention some concerns I had during my recent Megabus trip from Indianapolis to Chicago. Firstly, the driver was delayed by half an hour and the bus was empty upon arrival. Additionally, she made inaudible announcements without using a microphone, causing confusion among passengers. After a short journey, she stopped for refueling but failed to do so promptly, inconveniencing everyone on board. Furthermore, at a pit stop, she blocked truck traffic while attempting to refuel and then left the bus to use the restroom inside the truck stop, ignoring passengers' concerns about missing flights. Despite contacting customer service, the response I received was to file a complaint online instead of resolving the issue at that moment. The journey continued with further complications, including an unexpected route change through the streets of East Chicago, resulting in an overall delay of one and a half hours. This experience was undoubtedly the worst I have had with Megabus. Thank you for addressing these issues. Sincerely, Dianne H.

I had a troubling experience on bus D17 [redacted] on October 22, seat 6. My rights under ADA guidelines were disregarded by the driver, who treated me disrespectfully. While I typically purchase reserved seating, most drivers allow me to sit in other available seats until someone claims them. In this instance, I had to move due to another passenger's behavior, and inadvertently touched the driver's bag as I did so. Despite apologizing, I was removed from the bus, shouted at, and not allowed to occupy other empty seats. The driver's actions were humiliating and lacked basic customer service. Being publicly shamed in front of other passengers was distressing, especially considering my health issues with mobility. The driver accused me of not having purchased the reserved seat, even though I had. I felt completely disrespected and uncomfortable during the entire six-hour journey. This incident has made me apprehensive about using this service in the future.

I am currently on a Mega Bus that is significantly behind schedule due to various unexpected events and the driver's lack of consideration for passengers. We experienced delays leaving NYC, a traffic jam in Newark, and an incident where a passenger fell and broke her arm. The driver seemed indifferent to our situation, arguing with medics over the injured passenger, ultimately causing a delay of over 2 hours to our destination. The driver's behavior was unacceptable when questioned, displaying rudeness and even wishing that I never ride Mega Bus again. This has been the worst experience I've had with Mega Bus, and I am requesting a refund for the poor service provided. My scheduled departure was at 5:30 pm on Friday, but we left at 6:25 pm, impacting our arrival time in Baltimore, which was supposed to be at 9:30 pm but is now expected to be close to midnight. Mega Bus should either train this driver properly or replace him to prevent such incidents from happening again.

I am writing in regards to ticket number 12/13-3[redacted]19-M23R-[redacted]-PHI-NEW purchased by my friend, Julie P., on October 26, [redacted], Saturday around noon. She is a first-time Megabus rider after I recommended looking at tickets for our Thanksgiving trip to New York to visit family. Despite my experience with Megabus, I accidentally purchased Amtrak tickets for us instead as I recently lost my job and needed to find the best deal. We both realized the mistake and Julie called Megabus for a refund shortly after her purchase. Unfortunately, we were both denied refunds despite the error being acknowledged within hours. While I understand Megabus and Amtrak are different companies, I kindly request a refund of $80 for Julie's ticket as a gesture of goodwill. Your understanding in this matter would be greatly appreciated. Thank you, Patsy S., a loyal Megabus rider from Harrisburg, PA.

I had a terrible experience with Megabus driver Chris James on bus #[redacted]. Despite having proof of reservation for myself and my PCA, he insisted we pay $70.00 more. This caused us to miss our trip to Detroit for my wife's birthday concert. We were forced off the bus, losing money on hotel and concert tickets. I asked for a moment to find the ticket on my phone, but the driver refused and threatened to remove us. We seek compensation for the inconvenience, including the $40.00 cab fare. Please contact us, Chevaun Phillips and Bernard Poston, at [redacted], [redacted], or [redacted] to resolve this matter.