Megabus Customer Service Issues

The bus driver made me wait despite being first in line at the stop for an hour before anyone else arrived. She insisted that only those on her printed list could board first. Even though I have been a loyal traveler for years without any issues with my digital ticket, she caused a scene. After letting everyone else board, she eventually allowed me to enter amidst arguments and raised voices. Other passengers even noticed her disrespectful behavior. Picture being the first in line at 5 in the morning with a valid ticket but being denied entry because your name wasn't on her list. Despite the nearly empty bus, she chose to flex her authority and embarrass me unnecessarily.

I am writing regarding my recent reservation with Megabus from Oakland to Long Beach on the 20th of October. I realized I needed to change my booking to the 21st and paid the additional fee to do so. However, upon arrival, I was informed that my reservation number was not in their system, causing me to miss my bus and purchase an emergency flight to make it to my cruise from Oakland to Los Angeles. I have been in ongoing communication with your team to resolve this issue, and I was just informed today that I would not be fully compensated, but instead offered a refund for a future bus journey. I am not satisfied with this resolution as I am seeking a full reimbursement for both the flight and bus fare. I believe this mistake was on your end, not mine. If my request is not met, I will have no choice but to involve legal representation. This is my final attempt to seek a resolution before taking further action.

It is currently 9:41 am, and the bus was supposed to arrive at 6:15 am. I received an email at 7:02 am informing me of a delay. I called at 7:07 am to express my concern as I have a bus scheduled to leave Orlando at 12:00 to reach Miami, my final destination. Justin answered and advised me to call back when I am closer to Orlando for further instructions. I called again at 9:20 am, and Gabriel mentioned that an update was requested from the GPS department but received no response. I expressed my frustration after waiting for over 3 hours. Gabriel said that was all the information he had. I requested to speak with his Supervisor and was put on hold. Supervisor Justin, the same person I spoke with earlier, then spoke to me and mentioned that if I miss my next bus, they will reschedule me. I am sleepy, frustrated, hungry, and worried as I still need to reach Miami for a celebration that is important to me and cannot be missed.

I purchased a ticket for my brother named J.R. From Chicago to Dallas. I made the drive from Fort Worth to Dallas to meet him at the bus station, but he didn't show up. I asked the attendant if he could have possibly missed the bus, as I thought he might have been sleeping. The attendant at Grapevine, Texas station mentioned that a few passengers got off, possibly to eat. They made an announcement, but there was no response. I then drove to Grand Prairie, Texas, but couldn't find him. I searched nearby stores but no luck. I am worried because J.R. has a troubled past with drugs and wanted a fresh start. I provided the reservation numbers for his trips and hoped there might be a way to track his boarding in Chicago. I am desperate to find him and considering traveling back to Chicago. I am seeking a refund for his missed journey. Please assist this concerned sister.

My partner and I booked a late-night bus from Baltimore to New York on Sunday night/Monday morning. We were very disappointed with the trip. We arrived in New York over an hour later than scheduled and I ended up missing an early work meeting. We were unexpectedly made to get off the bus during the trip for the driver to refuel, which took an entire 30 minutes. Additionally, we had to stop for 25 minutes to change drivers close to our destination in New York. On top of all that, I was scolded by a crew member for standing at the door while waiting for my girlfriend to come down the steps. The drop-off location in Manhattan should be nearer to Penn Station at 27th and 7th Ave. We are hoping to receive a refund as this experience was so unpleasant. My girlfriend has used Megabus multiple times between Baltimore and New York and has never encountered such issues.

On Friday, November 1, [redacted], at 11 p.m., I boarded a Megabus from Toronto to Grimsby. The female driver had blocked off the first row seats on both sides, stating they were for handicapped individuals only. Even though there were only 12 passengers on the bus, she refused to let me sit in the front row. I usually prefer the front seat for convenience, especially at 68 years old. Despite always offering the seat to handicapped passengers, I had never encountered it being blocked before. The driver also played a loud rock station, tapping her fingers to the music and blowing bubbles with her gum, which I found unprofessional. I wish to remind her that as a public vehicle driver, her music choices should be more suitable. The other passengers were quiet or trying to sleep, but the journey left me with a pounding headache. This was the first time I had experienced such unprofessionalism from a driver.

Today, on November 10th, [redacted], my husband and I were traveling from Washington, DC to NY with Megabus at 3:00 pm. Our Reservation Number was [redacted]. During the journey, there was an incident where the bus driver made inappropriate comments and actions towards us. She expressed concern about a garment bag being placed next to hers, mentioning bugs and raising her voice. Despite being in a designated area, she insisted it be moved. When questioned, she called someone and continued to insist the bag be relocated. Additionally, the driver refused our request to sit in available seats and later allowed another couple to sit there without issue. Throughout the ride, she sang loudly, disturbing other passengers. This encounter was unpleasant, and the hostility shown towards us was unwarranted. Discrimination, especially based on race, is unacceptable. We are seeking advice on how to address this incident promptly.

When purchasing my tickets, I was prompted to log in using Facebook, as I didn't have an account yet. The confirmation email was sent to my old Facebook email, which I can no longer access due to a forgotten password. Attempts to reset it require a phone number I no longer possess. Is there a way to send the confirmation to a new email address? I urgently need access to my tickets. Thank you for your assistance.

I would like to have my luggage returned to Glasgow Buchanan for immediate pick-up. I am Lyndsey Mackle from the 11 p.m. London Victoria to Glasgow Buchanan service on Wednesday, November 13, [redacted], arriving just after 7 a.m. I request that Mega Bus investigate and find my missing luggage, for which I paid an additional £20 due to its weight. The luggage holds all my belongings as I moved from London to Glasgow due to a relationship change. It also contains my passport and other sentimental items. Please locate and send my luggage to Buchanan for retrieval. Contact me at [redacted]1. The luggage includes two suitcases (one extra-large silver hard shell, one large black hard shell), one extra-large black hold-all (very heavy), and one small, black studded ladies backpack with various items.

I recently had a disappointing experience on Mega Bus from Kingston to Toronto International Airport. The driver was quite rude to a customer who asked if the bus went to downtown Toronto. Instead of a simple answer, he replied condescendingly. Additionally, the announcement about wearing seatbelts was only made halfway through the trip. I was also informed that my missed bus ticket would not be honored, which I found unacceptable. Accidents happen, and it would be more customer-friendly to allow its use on another trip. I have decided not to use Mega Bus again and will share my experience with others. After missing my bus, I opted for VIA Rail, which provided superior service compared to Mega Bus. I suggest that Mega Bus improve its drivers' customer service skills and address these issues promptly.

I was denied my reserved seat this morning on a bus from Philadelphia to State College. My reservation number is [redacted] [redacted] [redacted] M29R0745 PHI-ST. When I handed my suitcase to the steward, we noticed a small cut on my finger and a few droplets of blood had fallen. Unfortunately, it seemed like I had a rusty tint on my hands from working with luggage. The staff and I wrapped my finger in tissue and applied two band-aids. Even though the cut had clotted, I mentioned my need for the reserved seat due to my medical condition. However, I was told I couldn't sit there and had to take a cramped seat instead. Considering I have had six hip replacements, correct seating is crucial to avoid unbearable pain. Despite explaining the situation, they still refused me my paid-for seat. I believe there was a misunderstanding as to the necessity of the seat for medical reasons, and the staff denied me the suitable accommodation I had paid for.

Hello, I made a reservation for 2 seats on a bus from Chicago to Cincinnati on Saturday, Nov. 30th at 3:40 pm. During the booking process, I opted to select specific seats for a small additional fee. However, when I received the email confirmation, it showed that I had purchased 4 tickets instead of the intended 2. I urgently need assistance as I only require 2 tickets, one for myself and one for my 11-year-old child. It's currently late at night, and I am unable to reach anyone for help. I understand the no cancellation policy, but I am not looking to cancel my necessary tickets, just rectify the website's error. I appreciate your prompt attention to this matter. Thank you. -K. Stricker

Hello, my name is Ruth. Yesterday, I made a reservation for my husband to travel from Philadelphia to New York at 5:20 am. I sent the reservation to my husband via email so he could show it to the driver. He arrived at 5:05 am, but the driver refused to accept the reservation and declined cash payment. The bus left without him, and he had to wait for the next one. The driver of the next bus advised my husband to report the incident as it seemed deliberate. The lack of respect from some drivers and reservation checkers is concerning. While the New York drivers are usually nice, the behavior of others is unprofessional. It's disheartening to think some drivers might be under the influence while driving passengers. It's essential that the company looks into these issues promptly.

Due to the snowstorm overnight, I'm unable to reach the bus stop for my 8:30 AM departure from Minneapolis to Madison. Being 3 months pregnant and feeling very unwell, I contacted customer service to discuss my situation and express my worries about making the long journey while pregnant. Sitting for extended periods is challenging for me, and the potential delays caused by snow could make the trip even longer. I'm concerned for my safety and that of my unborn child, especially as I'm feeling sick. I believe that being pregnant and raising safety issues should be sufficient reason to allow me to change my ticket without hassle. It's disappointing that policies seem to take precedence over passenger well-being, leaving me feeling stranded in Minneapolis.

I think I left my keys on the bus. I took the 9 PM bus on November 30th from Union Station to New York and arrived at 7th Ave and 27th Street at 2:00 AM. The keys have a small band with the letters RJW on it. I live in Manhattan. If there is a lost and found office, please advise how to retrieve them. If mailing them is possible, I am willing to cover the costs. Thank you.

Dear Megabus Customer Service, I am reaching out with a concern regarding my recent trip cancellation and rescheduling issue. The reservation numbers affected are 26-5[redacted]19-M[redacted]-NEW-TOR and 27-6[redacted]19-M[redacted]-NEW-TOR. Unfortunately, when I tried to reschedule both seats online, only one was successfully processed due to repeated error messages on the website. Despite my attempts to contact support by phone, I was unable to reach anyone for assistance. While I understand and respect Megabus's no refund policy, I am kindly requesting a refund for the one seat that was not successfully rescheduled (reservation # 89-3[redacted]19-M24R-[redacted]-NEW-TOR). This inconvenience has put me in a difficult situation as I need to travel today with my 7-year-old child. I value my experience with Megabus and hope to resolve this matter without leaving a negative review due to the website error. Thank you for considering my request. Sincerely, Hemwattie.

Hello, my name is Yeson Cheong. I traveled on Megabus from LA to San Jose yesterday, and the journey was challenging. We departed at 3:30 pm and encountered traffic along the way, leading to a longer ride. The driver appeared unsure of the route, which caused further delays. She also mentioned needing to stop early and made arrangements for another driver to take over. This disruption resulted in a prolonged waiting period for the replacement driver. I am disappointed by the experience and would like to request a refund for the inconvenience caused.

I am attempting to book a bus seat for my daughter traveling from San Antonio to [redacted] Davis St, Dallas on Dec 21st. Whenever I try to select a seat, the website does not let me choose one, despite many seats being available. Can anyone assist me in ensuring my daughter gets the specific seat she desires - a window seat upstairs, 3rd row, right side of the bus? Your help in resolving this issue is greatly appreciated. Thank you.

The quality of the rides and drivers is excellent. However, there has been a significant mistake by the head corporation in relocating the pick-up and drop-off point to 6th Street and W in Sacramento, CA. The new location lacks parking and is in a less desirable area, making it difficult for passengers to leave their cars without risk of vandalism. I have been a loyal customer of Megabus, but if this becomes the permanent station, I may have to consider using the Flux Bus service at 29th and K. Please address this issue promptly to prevent the loss of customers, as it could negatively impact your business in Sacramento, CA.

I traveled with MegaBus from DC to NYC on November 7, [redacted], leaving at 5:00pm with an expected arrival at 9:15pm. Unexpected delays made the trip significantly longer. I understand traffic issues are not under MegaBus's control, but I must report the driver seemed lost for a large part of the journey. Passengers even resorted to using Google Maps to assist. The prolonged journey led to frustration and some raised voices among passengers. This was not a satisfactory experience. I believe there may have been previous complaints about this trip, and I urge MegaBus to check GPS and other records to confirm the issues. I am reaching out to request a refund or credit for the inconvenience. My regular MegaBus account is linked to my email: [redacted] Thank you for your attention to this matter.