Megabus Customer Service Issues

I booked a trip for two adults round trip. I rescheduled the first leg to today and added a second trip, making it a round trip ticket. Unfortunately, unforeseen circumstances have arisen with my children having legal issues, including an ex-parte hearing this Thursday and a meeting with Child Protective Services tomorrow. I have tried numerous times to change the tickets, but the airline would not allow changes for today's flight. I was able to adjust the return ticket, but now I need to reschedule the outgoing flight as well. I have been saving up for this trip and I am not wealthy, so I really need to either get my money back or reschedule the flight to make it a proper round trip.

On March 14th, I boarded a Megabus from Oakland to LA with a scheduled start time of 11:30pm from West Oakland BART. Despite arriving 30 minutes early as recommended, the bus did not show up on time. After receiving multiple emails indicating delays of 60-90 minutes each, the bus finally arrived at 2:22am. The experience involved standing in freezing cold weather in West Oakland and a brusque conductor. This caused me to miss half of a conference I was traveling for, making it the worst travel experience ever. The compensation of the ticket price spread over 3 purchases by Megabus is not satisfactory. I am requesting a full refund to make up for the ordeal. I do not intend to use Megabus again and will advise others against it, unless given a full refund. My order number was AH3QQFA, and the reservation number was 61-9[redacted]19-M11R-[redacted]-OAK-LOS. Thank you.

Hello, I'm Kimberly WilliamsH. I have reached out multiple times via email regarding a refund from Megabus. Unfortunately, I keep receiving automated responses promising to follow up, but no resolution has been provided. Despite explaining my situation in detail on numerous occasions, my request for a $73.50 refund for unused tickets remains unaddressed since March [redacted]. I am feeling incredibly frustrated and disappointed by the lack of progress. I simply seek the reimbursement to be credited back to my card. The prolonged back-and-forth correspondence without a resolution is causing unnecessary stress. If the refund continues to be withheld, I may have to seek legal assistance to resolve this matter. It's disheartening that my refund request has not been processed despite my compliance with all the required steps from my end. I hope this matter can be resolved promptly.

On April 9, [redacted], I bought a ticket from New Orleans, LA to San Antonio, TX on M74R-[redacted] NO-SAN departing at 23:59. Unfortunately, when I checked for my bag at the Houston rest stop, it was missing. The bag contained valuable items like my iPad, computer, cash, cards, documents, clothing, and personal items. I contacted Mega Bus immediately, and they advised me to wait a week, but after the time passed, I heard nothing. Recently, I received an email from Edgar Williams who found my bag mistakenly taken from the bus. I am eager to retrieve it. I wonder if Mega Bus has looked into the incident or if they prioritize safety measures such as installing bright lights at their Houston location. Additionally, I am curious if Mega Bus has an office in San Antonio, TX.

I arrived for my 5:15 reservation, but the bus never showed up despite being early at 5 pm. Along with 30 other passengers, I endured a frustrating 3-hour wait filled with conflicting information from your staff. Initially, we were told the bus couldn't be located on GPS and a replacement was on the way. As time passed with no resolution and even police and reporters onsite, customer service claimed we had all missed the bus. It's implausible for 30 people to miss one bus. Despite our persistent calls and efforts to help locate the bus, we were left stranded. The police eventually advised us to make other arrangements. I seek a full refund for my original booking and the subsequent one I had to make for 10:45 pm, which has caused significant inconvenience and marred my Easter holiday. Your customer service has been subpar and unforgettable in its inadequacy.

My name is Kimberly Whitt. I want to share my recent experience with Mega Bus. On April 1, [redacted], my son and I traveled to Durham, North Carolina on Mega Bus. Unfortunately, upon our arrival on Tuesday morning, my luggage was missing. The contents of my luggage were valuable. My son and I had to spend a week in another state without our belongings. I contacted Mega Bus customer service immediately, but I have been facing difficulties ever since. I have spoken to multiple representatives, one of whom rudely hung up on me due to my missing luggage. This has been a frustrating and disappointing experience. I feel like my concerns about the stolen luggage have been overlooked. As a result, this will be our first and last trip with Mega Bus.

I recently took a Megabus from DC to Philadelphia, and unfortunately, due to a flat tire, we had to wait for a replacement bus for 2 hours. This delay caused me to cancel my pre-booked tours and reservations in Philadelphia, which was quite inconvenient. To make matters worse, the replacement bus did not have charging ports like the first bus, leading to a drained phone battery. I had to ask around to borrow a portable battery. I have always spoken highly of Megabus to my friends and family, so I was very disappointed by the lack of proper checks that led to this situation. I am requesting a full refund to compensate for the disruption this caused to my and my girlfriend's schedule. I eagerly await your response. Thank you. Bryan

Dear Customer Service Team, I am writing regarding my recent experience with Megabus. On April 19th, I had a trip booked under Reservation #8-6[redacted]19-M21R-[redacted]-WAS-NEW. During the journey, the driver made unscheduled stops on the highway, including a dangerous stop on an on-ramp. The driver was two hours late and when switching drivers at a rest stop, he delayed turning the bus back on for an additional 10 minutes, causing discomfort to passengers due to lack of AC. The driver's unprofessional behavior, including cursing at passengers, was concerning. Despite complaints from passengers, the driver seemed indifferent. Although he claimed the bus had technical issues, it eventually restarted and completed the journey. Due to the driver's behavior and safety concerns, I have made alternative travel arrangements for my upcoming trip on May 10th (Reservation #2-2[redacted]19-M21R-[redacted]-WAS-NEW) and request a refund. While I was informed of your 'no refund' policy, I am disappointed by this experience and may not use Megabus in the future. Thank you, Jenna S.

Good afternoon, I was one of the passengers who waited for the bus to Boston last Friday, April 19th, enduring the rain for 2 hours. I observed elderly individuals and families with babies also exposed to the harsh weather during this time. I suggest that Megabus consider installing tents at the bus stops to provide cover for customers waiting in inclement weather. While Philadelphia and New York have uncovered waiting areas, I am unsure about the conditions in other cities. Many travelers choose Megabus for its excellent service despite lacking designated terminals. Introducing tents would be a thoughtful gesture towards loyal customers who endure challenging conditions. I appreciate your attention to this issue and concern for the well-being of all Megabus passengers. I am eager to hear your response. Thank you for your attention and cooperation. Sincerely, Maria G Mosquera

I purchased a Megabus ticket from New York City to Baltimore yesterday, but I was mistakenly taken to Pittsburgh on bus P895753. After notifying the driver two hours into the trip, he dropped me off in State College, PA. He assured me I would be transported back to NYC on another bus, but no one from Megabus followed up with me. I ended up spending over $[redacted] on alternative transportation to Baltimore. Despite contacting Megabus customer service with no success, I have not received any assistance. My reservation number is 60-5[redacted]19-M21R-[redacted]-NEW-BAL. I am seeking guidance on how Megabus intends to resolve this matter. Thank you. - Kamila

During a trip from New Orleans to Houston, an incident occurred where the bus driver had to turn back to pick up passengers left behind. Despite the driver's effort to wait and give extra time, a sheriff ordered the return to the rest stop. This decision added over 2 hours to the journey, inconveniencing around 50 passengers. Attempting to address the issue, I contacted megabus support seeking a refund due to missing a family booking in Houston. Unfortunately, my call was disconnected after being put on hold, and when I requested to speak to a supervisor for an explanation, I was denied any further details. Their lack of transparency and unhelpful customer service led me to search for alternative contact methods online, which also proved to be challenging. This experience left much to be desired in terms of service quality.

Hello, I am unsure if this is the appropriate channel to reach out, but after attempting to contact Megabus headquarters directly without success, this email appears to be my only option. I experienced a troubling situation recently. My group waited at the bus station for three hours with no updates or staff assistance. When inquired, the station employees mentioned that Megabus often runs late, which led us to persist with the wait until I couldn't bear it any longer and contacted customer service. Unfortunately, the representative was very impolite and rushed. She informed us the bus had already departed and suggested we wait outside as they don't come into the terminal to assist passengers. Despite the freezing temperature outside in Syracuse, it seems I cannot get proper support. I apologize if my tone comes off as impolite, but these service standards are concerning. Unsurprisingly, it's no wonder why Megabus struggles to attract customers, no matter how affordable their fares are. The customer service experience is subpar. In [redacted], it is unacceptable for a transportation service to operate in such a manner. The lack of care or consideration for passengers' well-being is alarming. This feedback may be harsh, but it's vital for management to take note to prevent Megabus from losing its competitive edge. Revamping the structure and improving customer service are imperative for its survival amidst fierce transportation industry rivalry.

My brother and I had made reservations for a trip to Atlanta. Upon arriving at MATA American Way, we discovered the location had been changed to Airways, causing us to miss the bus. Due to a family emergency, we needed to get to ATL urgently and ended up purchasing Greyhound tickets at a much higher cost. Agent Areeka informed us that the location change had occurred a month ago, but since I had taken Megabus in November, I was unaware. As a senior citizen, I didn't notice the change, only seeing MATA. This is the third location change I've experienced with Megabus, and I believe that if such changes are made, they should be communicated prominently, for example, by stating, "ATTENTION - PLEASE NOTE CHANGE OF LOCATION." This would be fair to loyal customers like myself. I kindly request a refund, especially considering the additional expense we had to incur. Thank you.

On 04/30/[redacted], I, Marie Mondesir, a taxi driver in Florida for twenty years, was at the Megabus parking lot with many other taxis waiting for passengers. The security officer mistakenly gave my spot to another driver named Curtis, who owns Curtis Taxi, a regular at the location. I explained that I was there first, but he accused me of trespassing. The situation escalated, and the police were called, issuing me a trespass warning. I believe this was unjust, and I am requesting the removal of this warning. I also urge Curtis to prioritize the safety and satisfaction of customers rather than interfering with other drivers' businesses. Thank you. - Marie Mondesir

On the morning of 5/1, at the 6th and Market Mega Bus stop in Philadelphia, the bus arrived at 8:10 AM. I hurried and made it to the bus, but the driver closed the door in front of me. Despite seeing an available seat next to another passenger, the driver refused to let me board and even raised his voice at me. After some back and forth, with the intervention of other passengers and showing my reservation, the driver finally allowed me to stay. This experience was disheartening, especially as a regular customer. I had to endure long waits, sometimes in the rain, due to bus delays without proper communication. The driver's behavior was unacceptable, and I believe he should be held accountable for his actions. I mentioned my need for cancer treatment, but he still insisted I leave the bus until other passengers stepped in to help.

Reservation # 2/5-6[redacted]19-CM74R-[redacted]-SAN-NOL On May 2, [redacted], at 6:00 PM, my three friends and I boarded the bus aiming to sit together. Unfortunately, we were informed by Mega Bus that seats were not assigned, causing us trouble. We found seats together initially, but other passengers claimed reserved spots, resulting in us being split up. This situation was exactly what I wanted to avoid. When I contacted the customer service, I tried to explain our predicament, but the representative simply directed me to email, repeated there was no assigned seating, and abruptly hung up. I am deeply dissatisfied with the service and the lack of assistance. I have decided not to use Mega Bus again and I am seeking a resolution for my return journey or a refund. The misinformation provided, such as the absence of outlets, has made planning my trip extremely challenging, and it has heightened my disappointment. I intend to submit complaints on various platforms until this issue is addressed.

Regarding my reservation AIAJPY, I mistakenly selected the wrong option when booking my ticket, but promptly rectified it by making a new reservation. I am disappointed with being charged an additional booking fee and a $3 penalty for this correction. I believe that such charges do not enhance customer satisfaction. While I understand change fees, I don't think customers should face penalties for immediate error corrections. I kindly request a refund for these charges. Thank you - M.

Recently, my family started renovating our nail salon and needed $10,[redacted]. Since my brother had the money in NY, I decided to go get it to experience independence at 16. On the Megabus to Boston from NY, a guy behind me got annoyed when I reclined my seat. Throughout the journey, he kicked my seat and touched my back. Despite feeling uncomfortable, I hesitated to confront him. My mom wisely advised me to switch seats, but I ignored it to avoid appearing scared. As the unsettling incidents persisted, I regretted not listening. Feeling violated, I struggled with anxiety and wished I had reacted differently. Upon reaching my destination, I tried to address the issue, but the person hurried away. Sharing my ordeal with family, I couldn't shake off the distress and sleeplessness, overwhelmed with regret for not handling the situation assertively.

Hello, my name is Rebecca S. I have been a loyal customer of Megabus for three years and have spent a significant amount of money on your services. Unfortunately, I have experienced consistent delays with 9 out of 10 Megabus journeys, resulting in long waits under the sun or in crowded stations. Today, I arrived promptly at 2:40 for my Megabus, only to watch it leave the lot. While I understand your policy, I believe a small amount of leniency could be extended to customers who frequently endure long waits. As a paying customer who had to purchase another ticket for the same trip, I am requesting a refund of $20 (ticket price before fees). If you are unable to accommodate this request, I accept your decision but may choose to take my business elsewhere. Please reach out to me at your earliest convenience. Thank you.

Hello, I recently had a troubling experience during my bus journey from Richmond to Washington, D.C. The bus I boarded was actually heading to Atlanta, leading to confusion. My luggage, containing important court documents under my name, Clara Goodrich, was mistakenly taken to Atlanta. The items in the bag include various clothing, toiletries, and a perfume bottle. Due to this incident, I missed a court date, and the court requires confirmation from Megabus that a claim has been made for the lost luggage. I am eager to recover my belongings and willing to travel to Maryland or any location necessary. I am hopeful that Megabus will provide the help needed in this situation. You can reach me at (work) [redacted] ext [redacted] or on my mobile at [redacted]. Thank you in advance for your prompt assistance. Regards.