Megabus Customer Service Issues

I made changes to my reservation without receiving a confirmation number. My order number is AHVFMOY, and my email is [redacted] I modified my ticket to leave Anaheim on April 20, [redacted], at 7 pm and arrive in San Francisco around 3:40 am. Despite completing the change before the 5 pm deadline imposed by the previous booking, when I called to confirm, the customer service representative, Susan, could not locate my reservation and was not able to assist me further due to the time being after 5 pm. I am seeking confirmation for my flight departing Anaheim on Sunday, April 21 at 7 pm and arriving in San Francisco just before 4 am.

Subject: Service Compensation Request Update I am reaching out to address the lack of communication you have experienced regarding your service compensation request for your Megabus trip on November 21, [redacted], from Oakland, CA, to Anaheim, CA. We understand the inconvenience you faced during your journey, and we are committed to investigating the delays thoroughly to prevent similar issues in the future. To express our apologies, we will be compensating you for the disruption you encountered. Please anticipate a forthcoming email containing detailed information about your compensation. We sincerely regret the inconvenience caused and value your continued support as our customer. Thank you for selecting Megabus for your travels. Best regards, Megabus Team

Dear Operations Manager, I am reaching out to request an immediate escalation of this incident involving a refund. Please consider the situation that occurred involving Ticket Number 27-3[redacted]19-M53R-[redacted]-bur-bos. My daughter, Rebecca B., needed to travel to Boston urgently for a funeral. Despite buying a Megabus ticket and showing her reservation, she was not allowed on the bus without a receipt. Due to the driver's refusal to let her board, she had to take an Uber, incurring additional expenses. I urge you to review this case promptly and make an exception. The driver's negligence led to this unfortunate situation, and we are seeking a resolution. Your attention to this matter is greatly appreciated. Thank you for your consideration. Sincerely, Elizabeth B. (on behalf of Rebecca B.) Ticket Number: 27-3[redacted]19-M53R-[redacted]-bur-bos Customer Service Communication: Megabus declined a refund citing terms and conditions. Your prompt assistance in resolving this issue is requested. Regards, Rebecca B.

Hello, I'm Bridgette Moore. I bought 2 tickets from Chicago to Atlanta, Georgia with Reservation Number #AH5GQOA. When I boarded the Megabus from Chicago at 8:50 heading towards Indiana, the bus broke down unexpectedly as the driver needed to take a break and check the luggage and his well-being. Despite the breakdown, the driver didn't communicate with passengers. After a delay of over 2 hours, a new bus arrived. Passengers were required to disembark, collect and transfer their own luggage, showing a lack of assistance and customer service. I would appreciate it if you could reach out to discuss this issue further. Thank you.

I took a ride on Megabus from Philadelphia to Durham on 3/31/[redacted]. Unfortunately, the customer service representative I spoke with was rude and abruptly ended our conversation. I'm inquiring about a lost item, a planner, which is very important to me as it contains personal information. My name is Sheila Mayhew. I would like to know if the item was turned in by a passenger or found by the bus driver. Thank you for your assistance in locating my lost item.

On March 27, [redacted], I took the megabus to New Orleans. I had previously recommended it to some friends, and we all traveled together. Initially, the ride was fine, even though the WiFi and movies were not working. However, things quickly took a turn for the worse. There was a passenger next to us who stared at us the whole time and touched several of my friends and other women around us while they were sleeping. He even urinated on himself, removed his underwear, and disposed of it. He would then inappropriately touch women under their blankets or when they passed by the bus aisle, grabbing their buttocks, breasts, or thighs. I was extremely uncomfortable and disgusted by the experience. I have decided not to take the megabus again in the future. It's disappointing that after recommending it to my friends, they all experienced sexual harassment on the bus. This behavior is completely unacceptable.

Good morning, I am currently a passenger on the 6:00 am bus from San Francisco to Los Angeles. The bus driver has a bullying manner when asking questions and is rude. I feel embarrassed by the way he spoke to me in front of my 11-year-old son. His voice escalates when asked a question, regardless of how gently it is asked. For example, when I inquired about sitting at a non-reserved table on the lower deck, he bluntly refused, stating that area is only for seniors, despite three non-senior passengers sitting there later. His tone was harsh and intimidating, aimed at embarrassing me in front of others. As a trained mediator and journalist, I opted to not engage in the conflict. This negative experience has led me to contact customer service, as it does not align with the otherwise favorable travel services Megabus offers.

I had booked a seat on Megabus from Houston, TX to Austin, TX for the 11:20 pickup. Unfortunately, when I arrived at the bus stop, the time passed 11:45, so I called customer service for help. After explaining the situation, I was told to call back in 10-15 minutes for an update. After speaking with a supervisor, I was informed that the bus had passed by and was now on Katy Freeway. When I requested another ticket or a refund, the supervisor insisted I would have to purchase a new ticket at full price. I tried to explain why this was unfair, but was abruptly told there was no other option if I didn't want to buy a new ticket, and then the call was ended. Given my urgent need to travel to Austin to visit my grandmother in the hospital, I am very disappointed by the lack of respect I received. As a student in Houston, I cannot afford to be mistreated by companies like this. I appreciate your attention to this matter and hope to hear from your company soon.

I have been a loyal MegaBus customer since my college days in Nashville back in [redacted]. Despite taking 50-75 trips in the last decade, my recent journey was incredibly uncomfortable and unpleasant. On this particular ride, there was an older white male with a service dog who had an unfortunate accident in the aisles, leaving behind a mess that was both disgusting and persistent. Despite attempts to clean up, the situation remained unsanitary and the smell lingered for hours. Even after reporting it to the driver, the cleanup was insufficient. As a dedicated customer who rarely complains, I am kindly requesting a refund for this distressing trip.

On Monday, April 1st, I had an extremely disappointing travel experience with Megabus. My scheduled 3:05 pm bus to San Francisco arrived an hour late due to LA traffic and additional passenger pickups in Burbank. The delay was further extended by a bus malfunction, a mechanic's slow arrival, and a succession of issues that resulted in me arriving in San Francisco after 5 am, six hours behind schedule. This occurrence, though an outlier in my experience with Megabus, was incredibly frustrating. I hope to see the company make amends for this inconvenience, possibly through complimentary tickets, as I have generally found Megabus to be reliable and efficient in the past. Thank you, Lio G.

This morning, I booked a trip for two people from NYC to Washington, DC. My reservation number is AH5236Y. I am sure I selected the 9 AM bus, but I received a confirmation for the 6 AM bus instead. After speaking with Ocean from customer service about the error and additional charge of $10 ($7.00 booking fee, $3.00 trade-in fee), there were more issues processing my refund. Despite being promised a $29.98 refund, I was disconnected while on hold. I am frustrated by these glitches and delays. If my booking had been correct, I would have paid $33.98 for two tickets, but now I face extra charges and a refund loss. I am now requesting a full refund of $33.98 for the original charge and a refund of the $10 extra fees. Glitches in the system should not result in additional costs for customers. This has been a disappointing and frustrating experience with Megabus, unresolved after almost two hours.

Hello, I am Taylor Alexander Carruthers. I recently lost my luggage while disembarking from a Megabus in Cincinnati, OH. I got on a Megabus on April 5, [redacted], at 8:20 am from W Polk St in Chicago, IL. My confirmation number is AH474BI. As I was leaving the bus, I received an urgent call that distracted me. When the call ended, the bus had already left with my medium-sized, black Samsonite suitcase that had duct tape on the rolling handle. The suitcase contains all my clothes, personal items, gifts for my family, and my daily medication. I would greatly appreciate it if my lost bag could be located and returned to me as soon as possible.

I recently took a Megabus from Little Rock, Arkansas to Chicago. The bus was scheduled to arrive at 9:15 but didn't get there until after 10, causing me to miss my train and stay an extra day in Chicago. During the overnight journey, the driver made two unnecessary stops, each lasting around 30 minutes. When I contacted customer service about the delay, the supervisor was very rude and unhelpful, instructing me to send an email instead. The delay was not due to any unavoidable circumstances like weather or traffic; it was solely because of the driver's unscheduled stops. The poor treatment from the supervisor, the extra expenses for a hotel, and the stress from missing my train have left me extremely dissatisfied with Megabus. I am requesting a full refund of my $95 fare due to the inconvenience caused.

I had a distressing experience when traveling from Leeds to Cwmbran on February 9th. After contacting Resolver and receiving reimbursement for the trip as well as a promise of a return fare on different dates, I am encountering difficulty rebooking. I have been asked to contact you for confirmation. My name is Miss Gail Wilkinson, and I reside at 7 Blenheim Rd, St. Dials, Cwmbran. For rebooking, I aim to travel from Newport to Leeds on Thursday, May 2nd, and return on Friday, May 10th. Customer Service advised they await confirmation from the party handling my complaint. Kindly provide assistance promptly. Thank you, Miss Gail Wilkinson.

I recently experienced a mix-up with my son's bus reservation from Philly to Buffalo on Megabus. Despite booking for Monday when he intended to travel on Sunday, the driver kindly sold him a ticket for the Sunday bus. Now, I am unsure how to provide the receipt copy for the Sunday ticket. I have the confirmation number 26-9[redacted]19-M44R-[redacted]-PHI-BUF from the initial booking. Could you please advise on how to proceed with requesting a refund or credit for a future trip?

On April 1, [redacted], I, Kimberly Whitt, traveled on Mega Bus from Atlanta, GA to Durham, North Carolina with my son. Upon arrival on Tuesday morning, my luggage was missing, along with all its contents. Unfortunately, my son and I had to spend a week in another state with nothing. Despite contacting Mega Bus customer service promptly, I have encountered difficulties in resolving the issue. I have spoken with numerous representatives, one of whom even hung up on me when I reported my stolen luggage. The lack of assistance and concern has left me feeling extremely disappointed and frustrated. It seems like no one cares about my missing belongings, leaving me at a loss on how to proceed. This unfortunate experience has definitively convinced me that this will be my first and last trip with Mega Bus.

My name is Kimberly Whitt. My reservation number is 26/27-8[redacted]19-M97R-[redacted]-ATL-DUR. On April 1, [redacted], my son and I boarded the Megabus to Durham, North Carolina. Upon our arrival on Tuesday morning, I discovered that my luggage was missing, containing all of our belongings. We had to spend a week in another state with nothing. I contacted Megabus customer service immediately to report the missing luggage, but since then, I have been given the run-around. I have spoken to several representatives, and one even hung up on me because my luggage was stolen. I'm unsure of what steps to take next. This trip with Megabus was our first and last. I am deeply disappointed and disgusted by the lack of concern for my missing luggage. I feel abandoned and lost.

I took the bus on 4/11/19 at 11 pm from Pittsburgh to New York. Although I couldn't adjust my seat, I enjoyed the ride. When I returned on 4/13/19 at 11 pm, the experience was different. I arrived 20 minutes early, and the bus arrived 15 minutes later. The bus driver, whose name I didn't get, was incredibly rude. He shouted at passengers to follow rules and form a single line, even though we were already moving as instructed. Other passengers mentioned that he's always mean and nasty. It's disappointing that such an unpleasant person interacts with customers. I usually choose Mega Bus but won't ride again after this encounter.

Today, I was supposed to catch a 3:15 bus from Pittsburg to New York. Following the instructions, I arrived 15 minutes early, only to find no bus at the scheduled time. To my surprise, I learned later that the bus pick-up spot had been relocated just around the corner. Despite my effort to inform the bus driver, who was still at the original stop, he did not wait and proceeded to leave. Upon checking the email from Megabus, there was no mention of the change in pick-up location. The bus stop also lacked any notice of the relocation. I feel that I should not be held responsible for missing my bus due to this oversight on Megabus's part. I have the email as proof that the updated stop was not provided. I strongly believe I am entitled to compensation for this inconvenience.

I was purchasing tickets from Louisville, KY to Atlanta, GA to Miami, FL to visit a dying relative. While processing the transaction, I received distressing news that my loved one might not make it until I arrive. In the midst of this, my young niece accidentally completed the purchase on my phone by pressing the button. I only noticed the confirmation message later and tried to cancel the tickets but found out they were non-refundable. Despite explaining the situation to customer service, I was still denied a refund. I am now left in a difficult position with tickets I didn't intend to buy and can't use. I am a single mother struggling financially and can't afford this loss. Any assistance would be greatly appreciated.