McDonald's Customer Service Issues

On Sunday, I visited the McDonald's in Faribault, MN, and ordered two sausage with folded egg sandwiches and a hash brown in the drive-thru. Initially, I was told one price, but at the window, I was given a different total. When I requested to speak to a manager, a manager with blondish-brown hair and glasses came to the window. Despite my insistence that customers are always right, she refused to provide me with the correct order. Disappointed by the poor customer service, I left without my food. I have decided never to visit that McDonald's or any other McDonald's again. I will also inform my relatives and friends in town about the unacceptable treatment. I believe the manager who was rude to me should be fired. Mockingly, she said corporate wouldn't do anything if I reported her, which showcases the lack of professionalism in that establishment.

My visit to McDonald’s in Waddon did not go as planned. I made specific requests to remove mayonnaise from the chicken sandwich, no ketchup in the cheeseburger, and no pickles in the Big Mac due to dietary restrictions. Unfortunately, when we received our meals through the drive-thru and got home, every order was incorrect, including receiving curry sauce instead of BBQ sauce. Due to these mistakes, we opted for pizza from Domino's instead, spending £28 to avoid any potential medical issues from the incorrect meals. While I understand the challenges of fast-food service during the reopening phase, I believe that orders should still be accurate. Additionally, the French fries were barely lukewarm, adding to the disappointment of the overall experience.

Hello, I recently visited McDonald's and faced a lengthy wait in the drive-thru. There was confusion with the order code, leading to a delay at the payment window. When we reached the food window, we received the wrong order. The staff, including manager Kamil, were unhelpful and blamed us for not specifying the order correctly. Despite following instructions given to us, we were told to go around again without receiving our food. As a result, we left empty-handed and are now seeking a refund and an apology. Thank you.

I have been experiencing a longstanding noise issue with the ventilation system at McDonald's on Church Street since they reopened in mid-June after lockdown. The loud whining noise starts at 5:00 AM and goes on until 12:45 AM every day, causing distress to my family and neighbors. Despite complaints to the owner, David Knight, he denied any problem and claimed their system was running perfectly. After involving Environmental Health, they agreed the noise was unacceptable, but Mr. Knight remained in denial, leading to further investigations. The noise has been unbearable, affecting both our homes and gardens, disrupting our sleep from 5:00 AM onwards for over three months. Additionally, there is an unresolved issue regarding light pollution from the drive-through, with headlights shining into our homes. Mr. Knight's attempts to address this with a fence were inadequate, and he was uncooperative. Kind regards, K.M.Hinks.

The floor staff at Romford Liberty Two require additional customer training. Witnessing an incident today, an elderly lady (O.A.P.) wanted breakfast at the store but was abruptly told at the entrance she needed to provide her name and address via smartphone to enter. Since she didn't have a smartphone, she was quite distraught by the requirement. I later discovered one could leave their name and phone number on the back of the receipt, which seemed impractical. The staff didn't inform the lady of this option. Most elderly people don't have smartphones, and this lady was very upset by how she was treated. She expressed that she just wanted her breakfast. Thank you, McDonald's.

Hello, I wanted to take a moment to share my love for McDonald's. The fries used to be my favorite, but unfortunately, they no longer meet my expectations. In the past, with simple ingredients like potatoes and a water mist, they were absolutely delicious. I urge you to consider returning to the original formula for the best fries the world has ever tasted. By going back to the basics of pure potatoes aged naturally to perfection, McDonald's can regain its former glory. Many would celebrate this change, outweighing any potential concerns about fitting into unconventional diets. Currently, the quality of the fries is declining, and it is essential to reverse this trend and bring back the beloved taste of the past. Thank you, Peter

I've encountered issues twice now with the McDonald's app. Three days ago, I faced a problem during a curbside pickup when the app displayed that the bucket of cookies and shakes were unavailable at the location. Upon speaking with the manager on duty, she mentioned that despite the items being in stock, due to the app's message, I had to pay full separate prices. Also, the app falsely indicated that the quarter pounder with cheese pack was out of stock, although the store had it available. This incident happened at the Niles and Oswell location in Bakersfield, CA. The same problem occurred when I placed an order at the Union Ave store. Once again, upon arrival, the app incorrectly showed that the store was out of the items. Despite communicating this to the store manager, I was informed that I had to pay full price. It's frustrating dealing with these app errors, especially when contacting customer service did not lead to a resolution since I was promised a call back that never came.

On November 22nd, around 4:30 pm, two friends and I visited the Formby McDonald’s in Merseyside via the drive-thru. My friend ordered a jerk chicken sandwich meal while I placed a separate order for a large double Big Mac meal and a sweet chilli chicken wrap. After paying and receiving our food, we discovered a mistake - we were given two jerk chicken sandwiches instead of the correct order. I calmly explained the situation to the manager who insisted I received the Big Mac, though it was missing. Despite my politeness, the staff were unhelpful and refused to refund the incorrect order. Frustrated by the rude treatment, my friend also tried to explain the mix-up to no avail. This experience has left me dissatisfied and without the correct food or a refund. I hope McDonald’s can resolve this issue as I am hesitant to return without a resolution. I have provided the date and time for your convenience to review the CCTV footage.

Hello. I want to share my recent experience at the McDonald's drive-thru on Macon Way in Crewe, Cheshire. On Sunday evening, I ordered a Maltesers McFlurry but received an Oreo McFlurry instead. I went back today to address the issue with different staff members before speaking with the manager. Despite my explanation, the manager refused to provide a replacement and suggested I should have called on Sunday. I expressed my dissatisfaction since I frequently visit this McDonald's and spend a significant amount. When I requested the manager's name to file a complaint, he was reluctant to share it. It's frustrating as this is not the first time they have made mistakes with my order. I appreciate your attention to this matter. Thank you. Regards, Natalie O.

Every morning, I visit the same location and face the same issue - they never have change available. It's either exact change or a card. Today, I handed over $3.00, but the lady said no change was available. I took back the $3.00 and gave $2.00 but was told it wasn't enough. She wanted to keep the difference, but I refused this time. This situation repeats daily, and it's frustrating. I wouldn't have minded if it was a rare occurrence, but it happens every day. What's more disappointing is the lady's rude and unprofessional attitude. She made it seem like the problem was my fault, which is unacceptable. It's time to stop letting them keep my change.

I spent the last five years taking care of my dad, and we used to visit the McDonald's on South Newberry St. frequently, never encountering many issues. However, since moving to Peabody, I have faced problems at different McDonald's locations. Today, at the [redacted] Andover St. branch in Danvers, my order was missing hash browns that I paid for and included unwanted butter and napkins. Despite my regular order, the service has been inconsistent. I would appreciate it if the staff made more of an effort to understand my requests. I hope to resolve these issues so I can continue enjoying my favorite pancakes and hash browns without having to go to a different location. Sincerely, Timothy S.

Hello, I recently purchased 2 Oreo McFlurrys from the McDonald's at Kyalami Corner in Johannesburg on Friday, December 4th for my daughter and myself. It has been some time since we last had one, and we were surprised to see the new flimsy containers without lids. Serving ice cream in such containers seems inadequate. I wonder if this change is due to cost-cutting measures. In any case, I find the new containers quite unsatisfactory and not up to McDonald's standards. I reached out to [redacted] with my complaint, but it seems I may have used the wrong email address. I would appreciate your help on this matter. Thank you for your attention. Best regards, SW Tel: [redacted],[redacted]

I recently visited your High St Kensington branch with my wife on Tuesday, the 15th, at 9:20 PM. Unfortunately, the meals we ordered did not meet the usual high standard we expect. My wife ordered a fillet of fish and fries, while I had a 6-piece nugget and fries. Despite requesting extra lettuce on the fillet and asking for freshly cooked, hot food, the meals were delivered quickly. However, my nuggets were lukewarm, the fries were cold, and the fillet had no lettuce. We returned the food, but the manager refused to replace the fries and insisted the nuggets were hot enough. The situation escalated when the manager mishandled our complaints and made my wife cry. We are shocked at the treatment we received. Please contact us urgently. I am Mr. Duncan Morse, and you can reach me at [redacted]9. The manager involved in this unpleasant incident is Rosemary. We await your response from customer service. Thank you.

I received a medium meal instead of a large one. The double Big Mac meal had no sauce or cheese, was stale, and the burgers were broken. The cheese bites were stale, lacked crispiness, and tasted off. The 6 nuggets were soft, had no crispy batter, and tasted old. The food seemed cooked hours ago, and the chips were powdery and old. Furthermore, the spilled coffee made the napkins soggy. I believe your staff should cook fresh meals, not leave them standing for long periods. I was extremely disappointed and had to throw it all away. I am requesting a full refund. Tonight's food was substandard and cold. My order number was 114c6, placed on Saturday, December 19th, at 8:33 pm. Thank you.

I am currently at the drive-thru on Christmas Eve, and I have spent 30 minutes waiting without anyone taking my order. The bumper-to-bumper traffic situation is frustrating. It is disappointing that a corporate-owned store like this would have such poor service. It's imperative to improve and hire individuals who are willing to work. This experience at the South Main Street store in Elkhart, IN, has been far from satisfactory. Dwayne, who is usually an excellent worker, must be off tonight.

I had a frustrating experience at a fast-food drive-thru early in the morning. After a long wait, I tried to use a coupon and my tax-exempt status, but the manager initially refused. Despite my explanation and showing the proper documentation, I faced resistance from the manager. Even when I offered to pay full price for the free sandwich, they were hesitant to accept it. The situation escalated, and I recorded the interaction before deciding to file a formal complaint. Disappointed by the treatment, I went to a nearby Jack in the Box, where they kindly accepted my McDonald's receipt and provided my order for free. The comparison made me question how veterans are treated at McDonald's, especially considering my frequent patronage there.

I experienced an upsetting situation at McDonald's the day before Christmas. I have my receipt as proof. I informed the manager about the issue, but his response was aggressive. The incident involved a $45 discrepancy in cash for three cheeseburgers I ordered. The employee made me pull forward before providing me with my change, and it seemed like a deliberate act. Additionally, there was another customer experiencing a similar delay. The manager dismissed my concerns and was unhelpful. Despite my attempts to discuss the situation calmly, the manager kept hanging up on me. This took place at the Bellingham McDonald's location, and the current manager's behavior was unacceptable. I just wanted to clarify the situation but was met with rudeness. I have the receipt as evidence.

My sister-in-law adores McDonald's burgers. She is 89 years old and will be turning 90 in March [redacted]. I reside in San Antonio, TX, while she lives in San Francisco, CA. We make an effort to call her multiple times a week since she resides in an independent living facility currently under lockdown. I am attempting to contact someone in your company to inquire about arranging a monthly delivery of burgers and fries to my sister-in-law and her neighbor. I find your website not very user-friendly for this type of request. Kindly guide me on how I can make this arrangement if it is feasible.

I made a purchase on December 29 at 7:48 PM via the mobile app, paying with my Axis Bank debit card. Unfortunately, the items have not been delivered. The store staff mentioned that the order did not reach the Vijayawada store and assured me a refund. Initially, the app indicated that a refund was in progress, but it now states that no refund is needed. Could you clarify this situation regarding the refund process? I kindly request for a thorough investigation and prompt refund of the amount. Warm regards, Mallikharjuna Rao G.

I was extremely disappointed with my recent drive-thru experience. After waiting for over 30 minutes, I received a cold and incorrect order. Instead of the two Big Macs and quarter pounder I ordered, I received one Big Mac and the food was unpleasantly cold. The fries were hard, and I was given the wrong sauce, which I am allergic to, causing hives. This mishap forced me to leave work immediately. I am too far away to return, but I am seeking a full replacement of my order or a refund. My phone number is [redacted].